5-Star HotelSummary of reviews related to the '5 Star' categoryThe Westin Zagreb offers a mixed experience with many reviewers praising its luxurious feel and superb service. Guests often highlight the hotel's high standards, atmospheric setting and excellent facilities, which create a true five-star experience for some. The hotel has been described as elegant and well-kept with a particularly high quality of service and amenities, such as the five-star massage and special touches like the lavender balm on bedside tables.
However, other visitors argue that The Westin Zagreb falls short of the five-star designation. Some point to the hotel’s dated façade and decor, calling it in need of renovation to maintain its high-rated status. Cleanliness issues and aspects like an unsatisfactory pool experience detract from the overall image. Soundproofing in rooms and the level of staff engagement also did not meet five-star standards according to some guests.
While the value for money and reasonableness of services are acknowledged, multiple reviews suggest that the hotel should be rated closer to four stars, particularly in light of its aging installations and occasional lapses in quality. For many, the hotel presents a mixed picture, excelling in certain areas but failing to consistently deliver the experience expected from a five-star establishment.
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