ibis Itu Plaza Shopping
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Summary of reviewsIbis Itu Plaza Shopping is highly praised for its unbeatable location, practically integrated into the Itu Plaza Shopping mall, providing direct access to shopping, dining and entertainment options. This strategic placement is consistently highlighted by guests, making it an ideal choice for travelers seeking convenience and accessibility. Its proximity to tourist attractions and ample parking facilities adds further to its appeal.
The hotel's modern and clean accommodations meet high standards with efficient housekeeping and a welcoming atmosphere created by the helpful and polite staff. Guests find excellent value for money in the functional and tastefully decorated rooms, designed to cater to both short stays and business needs. Basic yet satisfactory amenities like air conditioning and internet access, when functional, contribute to the overall positive experience. Some areas for improvement include addressing maintenance issues and enhancing room sizes.
Breakfast at ibis Itu Plaza Shopping earns mixed feedback. Many guests enjoy the tasty and varied offerings, praising the flexibility of extended breakfast hours. However, some find the breakfast price high and the quality inconsistent, pointing out missing items and a lack of natural juices.
The hotel's commitment to cleanliness receives general approval with frequent mentions of spotlessly clean rooms and facilities. However, reports of musty smells and maintenance neglect in certain areas suggest room for improvement. Nevertheless, the positive sentiment largely prevails, thanks to the diligent cleaning staff.
The staff at ibis Itu Plaza Shopping generally receives high marks for friendliness, attentiveness and efficient service, especially during busy times. While there are occasional reports of grumpy or distracted night staff, the majority of guests appreciate the prompt check-in and check-out processes and overall excellent service.
Guests have mixed experiences with the free Wi-Fi, citing both satisfactory usage and issues with unstable connections and slow speeds. Parking, included in the daily rate, is convenient due to the hotel's location within the shopping mall, although challenges like limited spaces and lack of parking control are noted.
Families find the hotel affordable and child-friendly but report some missing family-specific amenities, such as extra beds and cribs and limited dietary options for children. Improving these features and more attentive service could enhance the family experience.
The hotel’s beds receive a range of feedback with many guests finding them comfortable but some pointing out issues like excessive softness or hardness and noise. There are also occasional complaints about inadequate pillows and towels.
As a three-star hotel, ibis Itu Plaza Shopping offers practical and cost-effective stays. It delivers a solid experience, ensuring basic amenities and comfort. Despite some rates being perceived as high, the cost-benefit ratio is generally deemed justifiable.
Business travelers appreciate the hotel’s strategic location and essential amenities, although it lacks dedicated business facilities. Accessibility is another strong point with mobility-friendly services and rooms adapted for disabled persons, ensuring a comfortable stay for all guests.
Overall, ibis Itu Plaza Shopping is celebrated for its convenience, cleanliness and friendly service, making it a preferred choice for both leisure and business travelers.
Categories
The hotel's modern and clean accommodations meet high standards with efficient housekeeping and a welcoming atmosphere created by the helpful and polite staff. Guests find excellent value for money in the functional and tastefully decorated rooms, designed to cater to both short stays and business needs. Basic yet satisfactory amenities like air conditioning and internet access, when functional, contribute to the overall positive experience. Some areas for improvement include addressing maintenance issues and enhancing room sizes.
Breakfast at ibis Itu Plaza Shopping earns mixed feedback. Many guests enjoy the tasty and varied offerings, praising the flexibility of extended breakfast hours. However, some find the breakfast price high and the quality inconsistent, pointing out missing items and a lack of natural juices.
The hotel's commitment to cleanliness receives general approval with frequent mentions of spotlessly clean rooms and facilities. However, reports of musty smells and maintenance neglect in certain areas suggest room for improvement. Nevertheless, the positive sentiment largely prevails, thanks to the diligent cleaning staff.
The staff at ibis Itu Plaza Shopping generally receives high marks for friendliness, attentiveness and efficient service, especially during busy times. While there are occasional reports of grumpy or distracted night staff, the majority of guests appreciate the prompt check-in and check-out processes and overall excellent service.
Guests have mixed experiences with the free Wi-Fi, citing both satisfactory usage and issues with unstable connections and slow speeds. Parking, included in the daily rate, is convenient due to the hotel's location within the shopping mall, although challenges like limited spaces and lack of parking control are noted.
Families find the hotel affordable and child-friendly but report some missing family-specific amenities, such as extra beds and cribs and limited dietary options for children. Improving these features and more attentive service could enhance the family experience.
The hotel’s beds receive a range of feedback with many guests finding them comfortable but some pointing out issues like excessive softness or hardness and noise. There are also occasional complaints about inadequate pillows and towels.
As a three-star hotel, ibis Itu Plaza Shopping offers practical and cost-effective stays. It delivers a solid experience, ensuring basic amenities and comfort. Despite some rates being perceived as high, the cost-benefit ratio is generally deemed justifiable.
Business travelers appreciate the hotel’s strategic location and essential amenities, although it lacks dedicated business facilities. Accessibility is another strong point with mobility-friendly services and rooms adapted for disabled persons, ensuring a comfortable stay for all guests.
Overall, ibis Itu Plaza Shopping is celebrated for its convenience, cleanliness and friendly service, making it a preferred choice for both leisure and business travelers.
Dog Friendly Hotel
This hotel allows one pet up to 15 kg for an additional fee per night. Both dogs and cats are welcome. The hotel has a restaurant, a bar, laundry services and an indoor pool.
Do you accept dogs in all rooms?
No, some rooms only: 1st floor
No, some rooms only: 1st floor
Is there an extra charge?
Yes, R$ R$50 per night
Yes, R$ R$50 per night
Should the dog owner notify you before checking in?
Not necessarily
Show more...Not necessarily
Hotel with Parking
ibis Itu Plaza Shopping offers free parking on site. Free self parking is available for guests.
3-Star Hotel
This hotel is located close to the shopping center. It offers clean and comfortable accommodation with friendly service, ensuring a pleasant and convenient stay for shoppers and travelers alike.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
Accessible Hotel
Guest Reviews
Ibis Itu Plaza Shopping boasts an unbeatable location, practically inside the Itu Plaza Shopping mall. This strategic placement offers guests unparalleled convenience with direct access to shopping, dining and entertainment options just steps away from their rooms. The hotel's proximity to the mall is consistently highlighted as a strong point, making it an ideal choice for travelers who value accessibility and ease. The location is also praised for its easy access and ample parking facilities, adding to the overall convenience.
Guests appreciate the modern and clean accommodations, noting that the hotel's housekeeping services meet high standards. The staff is frequently mentioned for their helpfulness and exceptional service, contributing to a pleasant and welcoming atmosphere. Despite a few mentions of issues like weak Wi-Fi and some minor discomforts, the positive aspects of the hotel's location and service overwhelmingly stand out.
Moreover, the hotel's convenience extends to visiting nearby tourist attractions, which are within a short distance. This prime location combined with good value for money makes Ibis Itu Plaza Shopping a preferred choice for both leisure and business travelers looking for comfort and accessibility.
The breakfast experience at ibis Itu Plaza Shopping has garnered mixed feedback from guests. Many reviews highlight the breakfast as wonderful, very good, excellent and tasty. Guests appreciated the plentiful variety, delicious fruits and tasty breads. The extended breakfast hours until noon were particularly noted as a positive feature, providing flexibility for late risers.
Some reviewers found the breakfast to be a pleasant and satisfying start to the day, praising its good cost-benefit ratio and good coffee. Service at breakfast was also commended with mentions of good products, variety and very good service.
However, there were some criticisms regarding the breakfast, such as its high price, which several guests felt was not justified by the quality or variety offered. Specific complaints included missing items without replacement, the lack of natural juices and instances of weak or simple offerings. Some guests also mentioned that breakfast was not included in the room price and had to be purchased separately.
Despite these varied opinions, the overall consensus leans towards a positive breakfast experience with numerous guests recommending the hotel for its breakfast offerings and extended hours. The location of the hotel also adds an extra point of convenience, making it a well-rounded choice for travelers looking for a satisfactory breakfast and easy access to shopping facilities.
Ibis Itu Plaza Shopping offers functional and tastefully decorated rooms that are clean and comfortable. Guests have praised the efficient room cleanliness and overall great value for money. The accommodations are noted to be suitable for short stays, equipped with essential amenities such as air conditioning, a shower and internet access when functional. The hotel's excellent location and very good service add to its appeal.
However, several reviews highlighted areas needing improvement. Some rooms had musty smells, mold on the walls and bathroom ceilings, cracked floors, stained curtains and sheets and peeling walls. The air conditioning and some other equipment have issues like dripping water or generating noise. The small room sizes and limited space were common points of criticism, along with maintenance problems such as clogged sinks, leaking bathrooms and doors that wouldn't open properly. Additionally, the breakfast area was often crowded, causing long lines and waits.
While Ibis Itu Plaza Shopping provides a basic yet comfortable stay, attention to maintenance and expanding room size could enhance guest experiences. The hotel's cleanliness is largely appreciated, but addressing the noted issues would make it a more appealing choice for travelers.
The beds at ibis Itu Plaza Shopping have elicited a mix of reactions from guests with a general lean towards comfort but notable criticisms as well. Many guests appreciated the comfortable and cozy nature of the beds, often highlighting the good night's sleep they achieved and describing the beds as quite comfortable. Particularly, the main bed often received positive remarks for its comfort.
Guests noted that the accommodations were overall very comfortable with a good balance of cost and benefit. Moreover, several visitors found the hotel's location and cleanliness satisfactory. There were also mentions of good internet service adding value to their stay.
Conversely, some guests highlighted issues with the beds, pointing out that a number were excessively soft or hard, leading to discomfort. Others specifically complained about the beds making a lot of noise, which disrupted their sleep. There were also a few comments about old and heavily used towels and inadequate pillows – some found them too low or hard and in a few instances, there were even reports of missing pillows.
In summary, while many guests found the beds at ibis Itu Plaza Shopping comfortable, there were recurring issues with bed hardness, noise and the quality of pillows and mattresses that detracted from the overall experience for some.
The guest reviews for ibis Itu Plaza Shopping reveal a mixed but generally positive picture of the hotel's cleanliness. There is a strong consensus among visitors that the rooms and accommodations are consistently very clean with many emphasizing the spotless state of the rooms, bedsheets, towels and overall facilities. Notably, terms like "impeccable," "spotlessly clean," and "clean and comfortable room" are frequent descriptors used by satisfied guests.
However, some gaps in the hotel’s cleaning practices are also highlighted. A few guests reported issues such as musty and strong sewage smells in certain rooms, mold, dust accumulation, dirty furniture and substandard cleanliness in some areas like shower ceilings, bathroom fixtures and mini-fridges. Instances of limited cleanliness coordination and no thorough cleaning in rooms were also noted.
Despite these concerns, the general sentiment remains positive, as many guests recommend the hotel for meeting overall hygiene expectations and providing good value for money. The efficient and attentive cleaning staff reception further complements the cleanliness efforts made by the hotel. There are areas needing improvement, but the overall dedication to cleanliness stands out.
The staff at 'ibis Itu Plaza Shopping' has received largely positive feedback from guests, highlighting their friendliness, politeness and attentiveness. Many guests noted the service as very good or excellent, mentioning the staff's helpful attitude and their ability to create a welcoming atmosphere. The hotel's cleaning staff also garnered praise for maintaining high standards of cleanliness, contributing to the overall positive experience. Additionally, management and reception were commended for being particularly helpful and efficient, even during busy times.
However, some reviews mentioned issues with the night staff and receptionists, describing them as grumpy, rude or distracted. Despite these occasional negative remarks, the majority of guests found the employees to be friendly and the service to be impeccable, underscoring a generally positive impression of the staff at this hotel. The prompt check-in and check-out processes were also appreciated, adding to the good value for money offered by the establishment.
The Wi-Fi experience at 'ibis Itu Plaza Shopping' exhibits a blend of positive and less commendable feedback. Several guests found the internet service satisfactory with terms like "good wifi," "good internet," and "Home office worked well" highlighting positive aspects. However, some reviews also point to areas needing improvement. Issues such as unstable connections, slow speeds and weak signals were evident, as seen in mentions of "wifi fails all the time" and "Internet very bad, the signal is always weak." While some managed to make the most of the service, others faced problems like "did not connect at first" and "there was no information for wifi," which indicate an opportunity for better communication and service enhancement by the hotel.
The parking situation at ibis Itu Plaza Shopping receives mixed reviews from guests. On the positive side, many guests appreciate the free parking included in the daily rate and the convenience of parking in the shopping mall's lot, which is free of charge during their stay. The hotel's location, being inside a shopping mall, makes parking convenient and provides easy access to shopping and meals.
However, some guests highlight several challenges with the parking facilities. There are limited parking spaces and the layby at the entrance is not very big. Issues such as no underground parking, shared parking with the mall and difficulty finding a spot, especially during busy times, are mentioned. Some experienced trouble parking at the entrance and noted a lack of parking control with instances of disabled parking spots being used by non-disabled people. The parking could be better organized with some guests having to park inside the mall and carry their luggage back and forth. Despite these issues, the free parking remains a notable advantage.
The 'ibis Itu Plaza Shopping' presents a mixed experience for families traveling with children. While the environment is generally child-friendly and the hotel's amenities are suitable for families, there are noted drawbacks when it comes to specific family needs. The accommodations can comfortably fit families, but there are reports of missing family-specific items such as extra beds and cribs, which might inconvenience guests with young children. Additionally, there are complaints about the lack of dietary options for children and an absence of suggestions or activities tailored to family trips.
Despite these shortcomings, the hotel is seen as affordable, providing good value for family vacations. However, communication from the staff has been described as grumpy or non-assertive at times, which could affect the overall experience. For those traveling with elderly family members, there's some indication that the accommodations may not meet every need, as referenced by guests traveling with elderly parents or multiple family members.
In summary, while 'ibis Itu Plaza Shopping' offers a decent setting for families, improvements in family-specific amenities and more attentive service could enhance the overall guest experience.
The ibis Itu Plaza Shopping offers a practical and cost-effective stay, known worldwide for its value. It delivers a solid experience comparable to other three-star hotels in the area, providing the basic amenities one would expect. Guests appreciate its cleanliness and comfort, despite its simplicity. Its location next to a shopping mall adds convenience and enhances the overall appeal. While some reviews mention that the rates, including a $45.00 breakfast fee, may seem high, many find the cost-benefit ratio to be justifiable within the typical Ibis standards.
The ibis Itu Plaza Shopping is well-regarded for its suitability as a business hotel. It offers a good cost-benefit ratio, making it a practical choice for business travelers. The hotel is conveniently located with easy access to nearby business locations and is close to a shopping area that offers great breakfast options.
The accommodation meets the essential needs of business travel with decent internet access for business purposes. While it provides the bare minimum in terms of business facilities and amenities, it generally does the job for a business stay. However, it should be noted that there are no dedicated business facilities or cable TV channels available.
Ibis Itu Plaza Shopping is noted for its strong emphasis on accessibility, making it a convenient choice for guests with disabilities. The hotel offers mobility-friendly services and features rooms specifically adapted for disabled persons, equipped with the necessary amenities. Accessibility is evident in the layout with step-free entry to most areas, although some bathrooms may have a step to enter. Wheelchair users find the premises particularly convenient, complemented by accessible parking facilities. Guests also appreciate the direct, accessible access to the nearby shopping mall, making it easier to engage in shopping and leisure activities. The hotel's straightforward yet thoughtfully designed rooms cater well to those with special needs, ensuring a comfortable stay for all.
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Location
Guests appreciate the modern and clean accommodations, noting that the hotel's housekeeping services meet high standards. The staff is frequently mentioned for their helpfulness and exceptional service, contributing to a pleasant and welcoming atmosphere. Despite a few mentions of issues like weak Wi-Fi and some minor discomforts, the positive aspects of the hotel's location and service overwhelmingly stand out.
Moreover, the hotel's convenience extends to visiting nearby tourist attractions, which are within a short distance. This prime location combined with good value for money makes Ibis Itu Plaza Shopping a preferred choice for both leisure and business travelers looking for comfort and accessibility.
Breakfast
Some reviewers found the breakfast to be a pleasant and satisfying start to the day, praising its good cost-benefit ratio and good coffee. Service at breakfast was also commended with mentions of good products, variety and very good service.
However, there were some criticisms regarding the breakfast, such as its high price, which several guests felt was not justified by the quality or variety offered. Specific complaints included missing items without replacement, the lack of natural juices and instances of weak or simple offerings. Some guests also mentioned that breakfast was not included in the room price and had to be purchased separately.
Despite these varied opinions, the overall consensus leans towards a positive breakfast experience with numerous guests recommending the hotel for its breakfast offerings and extended hours. The location of the hotel also adds an extra point of convenience, making it a well-rounded choice for travelers looking for a satisfactory breakfast and easy access to shopping facilities.
Rooms
However, several reviews highlighted areas needing improvement. Some rooms had musty smells, mold on the walls and bathroom ceilings, cracked floors, stained curtains and sheets and peeling walls. The air conditioning and some other equipment have issues like dripping water or generating noise. The small room sizes and limited space were common points of criticism, along with maintenance problems such as clogged sinks, leaking bathrooms and doors that wouldn't open properly. Additionally, the breakfast area was often crowded, causing long lines and waits.
While Ibis Itu Plaza Shopping provides a basic yet comfortable stay, attention to maintenance and expanding room size could enhance guest experiences. The hotel's cleanliness is largely appreciated, but addressing the noted issues would make it a more appealing choice for travelers.
Beds
Guests noted that the accommodations were overall very comfortable with a good balance of cost and benefit. Moreover, several visitors found the hotel's location and cleanliness satisfactory. There were also mentions of good internet service adding value to their stay.
Conversely, some guests highlighted issues with the beds, pointing out that a number were excessively soft or hard, leading to discomfort. Others specifically complained about the beds making a lot of noise, which disrupted their sleep. There were also a few comments about old and heavily used towels and inadequate pillows – some found them too low or hard and in a few instances, there were even reports of missing pillows.
In summary, while many guests found the beds at ibis Itu Plaza Shopping comfortable, there were recurring issues with bed hardness, noise and the quality of pillows and mattresses that detracted from the overall experience for some.
Cleanliness
However, some gaps in the hotel’s cleaning practices are also highlighted. A few guests reported issues such as musty and strong sewage smells in certain rooms, mold, dust accumulation, dirty furniture and substandard cleanliness in some areas like shower ceilings, bathroom fixtures and mini-fridges. Instances of limited cleanliness coordination and no thorough cleaning in rooms were also noted.
Despite these concerns, the general sentiment remains positive, as many guests recommend the hotel for meeting overall hygiene expectations and providing good value for money. The efficient and attentive cleaning staff reception further complements the cleanliness efforts made by the hotel. There are areas needing improvement, but the overall dedication to cleanliness stands out.
Staff
However, some reviews mentioned issues with the night staff and receptionists, describing them as grumpy, rude or distracted. Despite these occasional negative remarks, the majority of guests found the employees to be friendly and the service to be impeccable, underscoring a generally positive impression of the staff at this hotel. The prompt check-in and check-out processes were also appreciated, adding to the good value for money offered by the establishment.
Wi-Fi
Parking
However, some guests highlight several challenges with the parking facilities. There are limited parking spaces and the layby at the entrance is not very big. Issues such as no underground parking, shared parking with the mall and difficulty finding a spot, especially during busy times, are mentioned. Some experienced trouble parking at the entrance and noted a lack of parking control with instances of disabled parking spots being used by non-disabled people. The parking could be better organized with some guests having to park inside the mall and carry their luggage back and forth. Despite these issues, the free parking remains a notable advantage.
Family
Despite these shortcomings, the hotel is seen as affordable, providing good value for family vacations. However, communication from the staff has been described as grumpy or non-assertive at times, which could affect the overall experience. For those traveling with elderly family members, there's some indication that the accommodations may not meet every need, as referenced by guests traveling with elderly parents or multiple family members.
In summary, while 'ibis Itu Plaza Shopping' offers a decent setting for families, improvements in family-specific amenities and more attentive service could enhance the overall guest experience.
3 Star
Business
The accommodation meets the essential needs of business travel with decent internet access for business purposes. While it provides the bare minimum in terms of business facilities and amenities, it generally does the job for a business stay. However, it should be noted that there are no dedicated business facilities or cable TV channels available.
Accessible
No, ibis Itu Plaza Shopping doesn't have any pool.
No, a spa isn't available at ibis Itu Plaza Shopping.
Yes, ibis Itu Plaza Shopping welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at ibis Itu Plaza Shopping.
No, ibis Itu Plaza Shopping doesn't have a gym.
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