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Summary of reviewsLocated in a tranquil yet accessible area, ibis Itatiba is praised for its strategic location, close to downtown, a mini shopping mall and the D. Pedro I highway. Guests appreciate the safe and ample parking and the dining options nearby. The hotel's proximity to Itatiba Mall and other key destinations makes it ideal for both business and leisure travelers.
Breakfast at the hotel receives varied reviews. Many guests found it enjoyable with a good variety of options and efficient service, despite issues like crowded spaces, slow restocking and occasional poor quality of fruits. Dinner offerings are described as inconsistent with some guests experiencing limited menu availability and early restaurant closures. Yet, specific dishes such as grilled tilapia receive positive feedback and lunch options, particularly steaks, are commended.
Rooms at ibis Itatiba are widely appreciated for their cleanliness, comfort and modern amenities, though they are often noted to be small. Some guests pointed out minor issues such as poor lighting, missing amenities and occasional maintenance lapses. Overall, the rooms are regarded as functional, clean and cozy.
The hotel's high standards of cleanliness are consistently highlighted, contributing to a fresh and comfortable atmosphere. Although occasional lapses in cleanliness were noted, the majority of feedback underscores an excellent level of maintenance and hygiene.
The staff at ibis Itatiba receives strong praise for their friendliness, attentiveness and professionalism. While there are occasional criticisms about slow service during busy times, the overall sentiment reflects a dedicated team committed to providing good customer service.
WiFi connectivity at the hotel is mixed; some guests enjoy a strong, reliable connection, while others experience weak and unstable internet access, particularly on different floors. Parking is generally well-received with guests appreciating the spacious and free parking, despite some concerns about uncovered areas and cleanliness during rains.
Comfortable beds are frequently mentioned, contributing significantly to a positive sleeping experience, even though some guests reported issues with the quality of pillows and bedding. The hotel is valued for its cost-benefit ratio, offering clean, practical accommodations typical of the Ibis chain. While the experience might be basic, it is generally seen as excellent value for money, making ibis Itatiba a reliable and satisfactory lodging option within the three-star category. Show more
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Dog Friendly Hotel
This hotel welcomes dogs for a fee and offers air-conditioned rooms with free Wi-Fi. It features a restaurant, a 24-hour bar, and a function room, making it suitable for both leisure and business travelers with pets.
Hotel with Parking
Ibis Itatiba offers on-site parking with 50 spaces, available 24/7. It also caters to both short-term and long-term parking needs with options for weekly and monthly parking.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
Accessible Hotel
3-Star Hotel
Room Types
Standard Apartment with One Double BedThis air-conditioned double room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 1 bed.
Standard Apartment with One Double Bed and One Child BedThis air-conditioned triple room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 2 beds.
Standard Apartment with Two Single BedsThis air-conditioned double room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 2 beds.
Guest Reviews
8.0
Very Good
Location
'ibis Itatiba' enjoys consistent praise for its outstanding location. Nestled in a quiet area, it still provides convenience with close proximity to downtown Itatiba, a mini shopping mall and easy access from the D. Pedro I highway. Guests frequently highlight the hotel's tranquility, which complements its accessibility. The safe and ample parking further adds to the convenience of staying here. Dining options also receive commendation with a good variety at breakfast and the availability of nearby restaurants and cafes.
For those traveling with specific destinations in mind, the hotel's location proves very advantageous. It is near key locales for both business and leisure activities. Though some note it’s a bit far from commercial areas, the proximity to Itatiba Mall compensates by offering various amenities and services within walking distance. Additionally, guests find the location perfect for regional visits, appreciating the seamless blend of comfort, service and accessibility 'ibis Itatiba' provides.
Breakfast
The breakfast at Ibis Itatiba has received mixed reviews from guests. Many guests appreciated the variety of options and found the breakfast enjoyable, describing it as tasty, well-served and sufficient for a morning meal. Highlights include the cleanliness and organization of the breakfast area, along with efficient and helpful service from the staff.
However, several reviews pointed out issues such as the crowded dining space, slow restocking of food items and a lack of fresh options. Some guests noted that specific items were often missing or not replenished promptly, leading to a disappointing experience. Others mentioned that fruits were of poor quality or even spoiled and the selection could be quite basic and repetitive. The breakfast was occasionally described as industrialized or reminiscent of airplane food, which detracted from the overall dining experience. Despite these issues, there were guests who found the breakfast to be of good quality and meeting their expectations, suggesting that experiences may vary.
In summary, while there are positive aspects to the breakfast at Ibis Itatiba, including a good variety and clean presentation, there are also several areas for improvement, particularly in terms of food quality, replenishment speed and accommodating a larger number of guests.
Dinner
Guests at ibis Itatiba have shared mixed reviews regarding the dining experience at the hotel, especially focusing on dinner offerings. While the hotel provides dinner until 10pm, there are inconsistent reports about the availability of menu items with some mentioning that the restaurant was closed as early as 9pm and others noting that 80% of the menu was unavailable during busy periods. The dinner menu is described as simple with specific mentions of dishes like stroganoff and grilled tilapia, the latter receiving positive feedback for its professional preparation.
In addition to dinner, guests highlighted excellent breakfast and lunch options with particular praise for the lunch steaks with onions. However, some reviews pointed out that the breakfast buffet could be improved. Despite these issues, the hotel provides the option of lunch, which many guests found satisfactory. On the downside, there is no room service available and occasional issues with the quality and availability of express breakfast items, such as sandwiches that were noted to be dry and poorly made.
Overall, while there are positive aspects such as the lunch and some individual dinner items, there is a clear opportunity for the hotel to improve its dinner service consistency and menu availability.
Rooms
The rooms at Ibis Itatiba generally receive positive feedback for being clean, comfortable and well-equipped. Guests appreciate the comfort of the beds, the strong showers and the modern amenities like hairdryers and air conditioning. Many reviewers noted that the rooms are new and in good condition, adding to their overall pleasant experience.
However, numerous guests mentioned that the rooms are quite small, sometimes even describing them as very small or tight. Despite the compact size, the rooms are often praised for being functional and well-utilized. Some guests noted a lack of specific amenities such as bedside lamps, additional blankets or a safe and there were occasional comments on maintenance issues like torn sheets or missing bath towels.
The lighting in the rooms seems to be a frequent point of contention. Many guests described the lighting as harsh or poorly lit with no option to control different lighting zones independently. A few also mentioned that the rooms could get very hot at night with inadequate ventilation or air conditioning.
Despite these minor drawbacks, the cleanliness and newness of the rooms stand out. Many guests found the rooms to be pristine and cozy, contributing to a comfortable stay. Overall, while the rooms at Ibis Itatiba may be on the smaller side, their comfort, cleanliness and modern features make them a good choice for travelers.
Beds
The beds at ibis Itatiba stand out for their comfort and quality, frequently mentioned in guest reviews. Many agree that the beds and pillows are notably comfortable, providing a good night's sleep. While some guests have found the mattresses to be a bit on the soft side or even uncomfortable, the overall consensus leans towards a positive sleeping experience.
However, it's important to note a few inconsistencies regarding the bedding and pillows. Some reviews point out that the bedsheets were old and had holes and the pillows were often described as bad or uncomfortable. Despite these issues, the general sentiment still highlights the hotel's comfortable beds as a key attribute.
Additional comments mention that the hotel is very clean and comfortable overall, reinforcing the idea of a pleasant stay. While there are a few critical points regarding the single beds, which are actually sofas and the varying quality of pillows, the majority of guests seem to have enjoyed the comfort of their beds at ibis Itatiba.
Cleanliness
The ibis Itatiba receives commendable feedback for its cleanliness with many guests highlighting the pristine state of the hotel's facilities. Both rooms and bathrooms are frequently described as clean, well-organized and spacious, contributing to a comfortable and cozy stay. Guests appreciate the fresh atmosphere with no unpleasant smells, reflecting consistent upkeep and sanitization efforts. The hotel reaches an excellent standard of cleanliness typical of the Ibis brand, ensuring a clean organized and welcoming environment.
However, a few reviews have pointed out areas in need of improvement. Issues such as dirty curtains, unpleasantly scented towels and occasional lapses in room cleanliness were noted. Despite these isolated incidents, the overall sentiment emphasizes a high level of cleanliness and maintenance with many guests being satisfied with the organizational standards and comfortable accommodations of the hotel.
Staff
At ibis Itatiba, the highlight of numerous guest reviews is the commendable performance of the hotel staff. Frequent mentions of the staff being very friendly, attentive and helpful create an overall welcoming atmosphere for the guests. Polite and efficient service is consistently noted with particular praise for the courteous and professional demeanor of the employees. The receptionists and breakfast attendants are singled out for their exemplary service, enhancing the guest experience with their attentiveness and friendliness.
Despite a few criticisms regarding slow service and occasional lapses in room cleaning and food replenishment, the majority of the feedback reflects a well-trained, hardworking team dedicated to ensuring a pleasant stay. Guests appreciate the employees' readiness to assist and their commitment to providing good customer service.
However, it is evident that there have been instances where the staff struggled with managing the volume of guests, leading to some negative interactions. Nevertheless, the overall sentiment points to a staff that, for the most part, is attentive, friendly and striving to offer a positive experience at ibis Itatiba.
Wi-Fi
The WiFi experience at ibis Itatiba appears to be mixed based on guest reviews. Some guests reported that the WiFi was of excellent quality and provided a strong internet signal, which is essential for modern-day travelers. However, many other guests experienced fluctuating connections with the WiFi often dropping or being very weak, particularly during important tasks like work meetings or streaming services like Netflix. The reliability of the internet also seems to depend on the floor of the hotel with some areas facing more issues than others. For those who rely heavily on stable internet access, this inconsistency could be a significant drawback.
Parking
The parking situation at ibis Itatiba generally receives positive feedback from guests. The parking lot is described as spacious and easily accessible with ample parking spaces available. Many guests appreciate the free parking provided by the hotel. However, it is worth noting that the parking area is uncovered and can be a bit distant from the main hotel building. Additionally, some guests mentioned that the lot can become muddy during heavy rain and there have been occasional concerns about garbage in the area. Overall, the convenience of ample, free parking stands out as a significant advantage for those staying at the hotel.
3 Star
The Ibis Itatiba hotel offers a generally satisfactory experience aligned with the Ibis hotel chain's standard. Highlighted as having a very good cost-benefit ratio, guests appreciate the great structure and service for the price. The accommodations are clean and practical, reflecting the typical Ibis standards, which, while basic, are efficient and meet expectations. Users note that the hotel is a good lodging option, particularly for its price and the quality it delivers within the three-star category. While some reviews mention that it might be costly for what it offers, most guests find it very good for the price. Overall, it's a decent choice for travelers seeking a reliable, though unexceptional, stay.
No, ibis Itatiba doesn't have any pool.
No, a spa isn't available at ibis Itatiba.
Yes, ibis Itatiba welcomes dogs.
Yes, parking facilities are available at ibis Itatiba.