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Summary of reviewsWood House stands out as a charming retreat nestled in a serene neighborhood, offering guests easy access to the Itaipava town center while maintaining a peaceful atmosphere. The location garners praise for its proximity to shops and dining options, making it ideal for tranquil stays amidst nature. The breakfast experience, though simple, is generally satisfying, with fresh products and friendly service enhancing guest satisfaction despite occasional shortages.
The spacious rooms contribute to a cozy ambiance, featuring clean and comfortable beds that guests appreciate for their restful quality. Although some rooms require maintenance and updates, the presence of modern comforts like fireplaces and functional spaces highlight their potential for improvement. Cleanliness is critically noted, especially indoors, with guests calling for enhanced renovations in bathrooms and pool areas to address issues like mold and dust.
Staff interactions receive mixed reviews, with many guests commending their politeness and helpfulness, creating a welcoming environment, yet some find room for improvement in consistency and demeanor. Wi-Fi services are unreliable for many, suggesting variability in connectivity based on location, emphasizing a need for stable network improvement.
The pool offers a serene setting with opportunities to observe local wildlife, though maintenance and cleanliness need attention to meet guest expectations. Beds receive high marks for comfort, adding significantly to guests' restful stays, despite variable satisfaction with mattress and pillow quality. The hot tub adds potential for luxury, yet requires consistent maintenance to fulfill its promise as a relaxing feature.
Overall, Wood House offers a blend of positive experiences, highlighted by location and staff efforts, alongside areas needing attention to elevate guest satisfaction consistently. Show more
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Categories
Dog Friendly Inn
This property features an outdoor pool, sauna and massage services, and a regional restaurant. The gardens and outdoor spaces allow pets to stretch their legs and enjoy the fresh air.
Inn with Parking
This inn offers parking facilities for guests. The parking is beneficial for those traveling by car.
Small Inn
The name 'Wood House' suggests a cozy and rustic ambiance, fitting for a charming and intimate stay. As an inn, it is likely to offer personalized service and a comfortable experience.
Inn with Rooms With Jacuzzi / Hot-tub
Inn with Swimming Pool
Outdoor Pool
Inn with Outdoor Pool
Room Types
Deluxe Triple RoomThis air conditioned suite features a fireplace and a balcony with a hammock. Room is fitted with a 19" TV and a minibar.
Suite with Hot TubBoasting a hot tub, this room features air conditioning and fan, plus a fireplace, satellite TV and minibar. Wi-Fi is free.
Deluxe Quadruple RoomGuests will have a special experience as this quadruple room offers a fireplace. This air-conditioned quadruple room includes a TV with satellite channels and a private bathroom. The unit offers 3 beds.
Deluxe Family RoomThe fireplace is a top feature of this family room. This air-conditioned family room is comprised of a TV with satellite channels and a private bathroom. The unit has 4 beds.
Deluxe Double RoomThis double room features a fireplace. The spacious double room features air conditioning, a minibar, as well as a private bathroom boasting a shower. This double room provides a wardrobe and a TV with satellite channels. The unit has 1 bed.
Queen Suite with Spa BathThis suite's standout features are the spa bath and fireplace. The air-conditioned suite has 1 bedroom and 1 bathroom with a shower. This suite features a minibar, a wardrobe and a TV with satellite channels. The unit has 1 bed.
Guest Reviews
5.8
Rated
Location
Nestled in a serene neighborhood, Wood House boasts a prime location that brings guests close to the center of Itaipava while providing a peaceful retreat away from the hustle and bustle. Many reviewers appreciated its proximity to shops and dining options, especially for those with cars, as it offers easy access to the town center—a mere 10-minute drive. The location is particularly praised for its quiet surroundings, making it an ideal spot for those seeking tranquility. Nonetheless, for some, the access road poses a minor challenge, described as bumpy and slightly inconvenient for guests without vehicles. Despite this, the overall consensus highlights Wood House as a well-located choice, ideal for those who value both convenience and a touch of nature.
Breakfast
Wood House offers a breakfast experience that is generally simple but satisfying for guests. Many reviews highlight the tastiness of the food despite its simplicity, with fresh and quality products being a notable highlight. The staff's friendliness and attentiveness during breakfast service enhance the experience, making it pleasant for guests. However, some criticisms arise regarding the lack of variety and the small breakfast area, leading to occasional delays and shortages. Despite these drawbacks, the breakfast is often described as adequate or good, meeting basic needs for those staying at the hotel.
Rooms
Wood House offers a mixed bag when it comes to the quality of its rooms. Guests often mention the spaciousness and quietude as a significant upside, which contributes to a cozy ambiance despite some inconsistencies. Positive aspects include clean, fragrant rooms that offer some modern comforts like comfortable beds and functional fireplaces. However, certain accommodations need attention; issues with old and poorly maintained structures, non-working amenities such as hot tubs, and outdated televisions are recurrently noted. While the cleanliness is praised in some reviews, others flag issues with persistent musty odors, dust, and dirty walls. Furthermore, guests have commented on missing tiles and a lack of essential facilities. Though the cost might be reasonable, accommodations are basic, with certain units featuring old furniture and limited lighting. A reliable hot water supply adds comfort for some, but reports indicate that amenities like pillows and outlets might fall short. Overall, Wood House has potential, but improvements in maintenance and updating facilities are necessary for a consistently pleasant stay.
Beds
Nestled in a location rich with natural beauty, Wood House offers an intriguing mix of experiences for weary travelers seeking rest and tranquility. Guests rave about the comfort of the beds, highlighting them as a delightful and restful component of their stay. Several visitors found the beds to be particularly comfortable, contributing significantly to a good night’s sleep. Overall, the effort to ensure clean bedding adds to the welcoming ambiance.
However, it is worth noting that some aspects of bed comfort vary, with some guests expressing dissatisfaction with certain mattresses, pillows, and linens. Some found pillows to be sparse in quantity or aged, while others were less impressed by the bed linen and mattress quality. Despite these occasional critiques, the overall consensus leans toward satisfaction, thanks primarily to the comfort experienced by many during their stay.
Cleanliness
Wood House offers a beautiful and clean outdoor area that provides a pleasant setting for relaxation. However, inside the hotel, guests have expressed considerable dissatisfaction with the cleanliness. The bathrooms, in particular, have been highlighted as needing major improvements, with reports of mold, hair, dirt particles, and occasionally missing tiles. The condition of the showers is poor, with temperature issues due to problems with gas heating. Rooms have been similarly criticized for significant dust build-up, cobwebs, and an overall unclean atmosphere, resulting in discomfort for some guests. The pool area suffers from neglect as well, often remaining unclean, which has at times led to allergic reactions. Many reviews suggest a need for renovations and increased attention to cleaning in order to meet guest expectations.
Staff
The staff at Wood House receives mixed reviews, highlighting both commendable and less favorable experiences. On the positive side, guests frequently praise the team for their politeness, humility, and attentiveness. Friendly interactions and helpful efforts are noted, with special mention of the receptionist providing excellent service and total assistance. The welcoming environment and excellent service enhance the hospitality experience, with specific staff members being recognized for their kindness and accommodating nature, including sensitivity towards pet owners.
However, there are notable criticisms, with some guests finding certain staff members unprepared and even grumpy. Instances of rude and sarcastic behavior are reported, alongside suggestions for improved reception demeanor. These contrasting elements suggest variability in service quality, indicating areas for potential improvement in customer relations and overall guest satisfaction.
Wi-Fi
The Wi-Fi at Wood House has been a point of concern for many visitors. Various guests have reported consistent issues with connectivity, noting that the internet often does not work adequately within the rooms or sometimes fails to connect altogether. Despite advertised Wi-Fi services, many have found the network to be practically non-existent, rendering it unreliable for those needing a stable connection. However, there are some instances where visitors experienced uninterrupted Wi-Fi throughout their stay, suggesting that connectivity success may vary depending on specific circumstances or locations within the hotel.
Pool
Wood House boasts a large pool nestled in a serene setting surrounded by lush trees, offering a unique opportunity to observe the local wildlife including birds and monkeys. Despite the occasional positive feedback about the pool's cleanliness and its caretaker's amiability, there are significant concerns raised by guests about its overall maintenance. Many reviews highlight issues with cleanliness, describing the pool as dirty and even green at times, which detracted from their experience. The pool area is noted as being somewhat neglected, with dirty chairs and a deck that requires urgent attention due to loose boards and a risk of accident. Additionally, the hot tub's functionality and hygiene were a problem for several guests, further contributing to the disappointing experience in this part of the hotel. While the positive environment and potential for relaxation are present, consistent upkeep and improvements would greatly enhance the guests' enjoyment of this facility.
Rooms with Jacuzzi / Hot-Tub
Wood House offers rooms equipped with a hot tub, providing guests with the potential for a luxurious experience right in their living quarters. While the concept of having a private hot tub is inviting, guests have noted some challenges during their stay. The hot tubs seem to have recurrent maintenance issues, with several reports where they were not functioning or appeared unclean. Some guests found the area dusty, while others mentioned moldy smells, which detracted from the enjoyment. Despite these hurdles, the presence of a hot tub is highlighted, suggesting that, when functional, it could be a delightful feature for relaxation and enjoyment.
Yes, Wood House has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Wood House.
Yes, Wood House welcomes dogs.
Yes, parking facilities are available at Wood House.