Lionel Hotel Istanbul
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Summary of reviewsLionel Hotel Istanbul generally receives positive reviews that highlight several key aspects of the guest experience, contributing to its reputation as a comfortable and accommodating hotel.
The hotel's **location** offers convenience for those using public transport, as it is close to metro and tram stations and near significant malls, educational institutions and the airport. Guests appreciate the peaceful environment, although some find its industrial surroundings and distance from major tourist attractions less favorable, often necessitating taxis or personal vehicles for city exploration.
**Breakfast** at Lionel Hotel Istanbul is praised for its variety and freshness with a diverse and abundant buffet that many guests find delicious. Staff attentiveness enhances the breakfast experience, though some improvements are noted, such as the need for more creative options and better organization during peak hours.
The **dinner** offerings are noted for their quality and freshness with the restaurant receiving high marks for its tasty dishes, including standout items like the eggplant soup. However, some guests feel dinner prices are high and the menu could offer more variety.
The **rooms** are consistently commended for their spaciousness, modern design and cleanliness. Guests appreciate daily housekeeping, comfortable bedding and well-maintained facilities. Some minor issues, like discrepancies between promotional photos and actual room conditions or occasional maintenance problems, are mentioned but do not significantly affect overall satisfaction.
High **cleanliness** standards are a hallmark of the hotel with both rooms and shared areas being meticulously maintained. The efficient housekeeping staff plays a crucial role in ensuring a spotless environment.
The **staff** at Lionel Hotel Istanbul receive accolades for their friendliness, professionalism and willingness to assist. Individual staff members, particularly those at the reception and restaurant, often go above and beyond to enhance the guest experience. Occasional reports of less satisfactory interactions do not overshadow the generally excellent service provided.
**WiFi** services are generally reliable and fast with stable connections in both rooms and public areas, although a few guests report occasional connectivity issues.
The **spa** facilities are mostly well-received, offering a range of amenities including a hammam, sauna and massage services. While some guests mention minor issues like unfriendly staff or occasional noise, the overall quality and cleanliness of the spa are appreciated.
The **gym** is praised for its state-of-the-art equipment, cleanliness and proper ventilation, offering a comprehensive workout experience. Guests also appreciate the helpful staff, which enhances the fitness amenities' value.
The **pool** area receives mixed reviews with many guests enjoying the well-maintained and temperature-controlled environment. Some guests highlight the pool's small size and occasional maintenance problems, but the additional wellness features like the hammam and sauna are well-regarded.
**Parking** at the hotel is convenient and secure with ample and spacious facilities, including underground and valet parking services. Guests find the parking arrangements to be efficient and hassle-free.
In summary, Lionel Hotel Istanbul is highly rated for its clean, spacious rooms, friendly and attentive staff, varied and fresh dining options and extensive wellness facilities. While some areas like location and pool size have room for improvement, the overall guest experience is positive and accommodating.
Categories
The hotel's **location** offers convenience for those using public transport, as it is close to metro and tram stations and near significant malls, educational institutions and the airport. Guests appreciate the peaceful environment, although some find its industrial surroundings and distance from major tourist attractions less favorable, often necessitating taxis or personal vehicles for city exploration.
**Breakfast** at Lionel Hotel Istanbul is praised for its variety and freshness with a diverse and abundant buffet that many guests find delicious. Staff attentiveness enhances the breakfast experience, though some improvements are noted, such as the need for more creative options and better organization during peak hours.
The **dinner** offerings are noted for their quality and freshness with the restaurant receiving high marks for its tasty dishes, including standout items like the eggplant soup. However, some guests feel dinner prices are high and the menu could offer more variety.
The **rooms** are consistently commended for their spaciousness, modern design and cleanliness. Guests appreciate daily housekeeping, comfortable bedding and well-maintained facilities. Some minor issues, like discrepancies between promotional photos and actual room conditions or occasional maintenance problems, are mentioned but do not significantly affect overall satisfaction.
High **cleanliness** standards are a hallmark of the hotel with both rooms and shared areas being meticulously maintained. The efficient housekeeping staff plays a crucial role in ensuring a spotless environment.
The **staff** at Lionel Hotel Istanbul receive accolades for their friendliness, professionalism and willingness to assist. Individual staff members, particularly those at the reception and restaurant, often go above and beyond to enhance the guest experience. Occasional reports of less satisfactory interactions do not overshadow the generally excellent service provided.
**WiFi** services are generally reliable and fast with stable connections in both rooms and public areas, although a few guests report occasional connectivity issues.
The **spa** facilities are mostly well-received, offering a range of amenities including a hammam, sauna and massage services. While some guests mention minor issues like unfriendly staff or occasional noise, the overall quality and cleanliness of the spa are appreciated.
The **gym** is praised for its state-of-the-art equipment, cleanliness and proper ventilation, offering a comprehensive workout experience. Guests also appreciate the helpful staff, which enhances the fitness amenities' value.
The **pool** area receives mixed reviews with many guests enjoying the well-maintained and temperature-controlled environment. Some guests highlight the pool's small size and occasional maintenance problems, but the additional wellness features like the hammam and sauna are well-regarded.
**Parking** at the hotel is convenient and secure with ample and spacious facilities, including underground and valet parking services. Guests find the parking arrangements to be efficient and hassle-free.
In summary, Lionel Hotel Istanbul is highly rated for its clean, spacious rooms, friendly and attentive staff, varied and fresh dining options and extensive wellness facilities. While some areas like location and pool size have room for improvement, the overall guest experience is positive and accommodating.
Hotel with EV Charging Stations
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
Hotel for Yoga
5-Star Hotel
Hotel with Indoor Pool
About Lionel Hotel Istanbul
License: 928707
Guest Reviews
Location
However, the downsides highlight its placement in an industrial area, which many find unappealing. The lack of nearby restaurants, services and attractions makes it less convenient for tourists who would prefer to be in the thick of the city's action. The hotel's location necessitates the use of taxis or a personal vehicle to reach major tourist spots, which could add to the logistic complexities for some travelers. For those prioritizing easy access to Istanbul's famous landmarks and vibrant neighborhoods, the location might not be ideal. While some guests commend the strategic aspects for shopping and airport access, the general sentiment leans towards the location being far from optimal for engaging with Istanbul's touristic and cultural offerings.
Breakfast
Several guests appreciated the helpfulness and friendliness of the breakfast staff, which enhanced their dining experience. Others noted specific highlights such as the amazing omelettes and the presence of seasonal fruits, indicating a touch of thoughtful variety.
However, there were some less favorable remarks as well. Some guests felt that the breakfast could be more creative and diverse, mentioning that it felt repetitive and basic at times. Concerns were also raised about the quality of coffee and fruit juices with some describing them as poor or bad. Additionally, a few guests found the breakfast room to be either too cold or too hot, which impacted their comfort during meals.
Crowded buffet areas during peak hours were a common observation and some guests mentioned the need for a better-organized setup. Others expressed disappointment with the limited options and felt the offerings were not up to a five-star standard, hinting that the buffet felt more like a three to four-star experience.
In summary, while there are some areas for improvement, the breakfast at Lionel Hotel Istanbul generally offers a diverse and enjoyable array of options that meet the expectations of many guests, making it a noteworthy aspect of their stay.
Dinner
However, it's important to note concerns regarding the restaurant's pricing and menu variety. Some guests felt that while the food was tasty, the dinner prices were high and the menu was limited and repetitive. Additionally, there were mentions of the restaurant being described as bad by a few, citing issues with service and management.
The hotel also provides the option to have dinner served at additional costs and offers cooked-to-order dinners in the evening, which were generally well received. For those preferring in-room dining, the room service was frequently highlighted as fantastic with food that consistently impressed.
Overall, while Lionel Hotel Istanbul's dining options are noted for their quality and deliciousness, potential guests should be prepared for higher costs and a potentially limited dinner menu.
Rooms
The rooms' decor is appreciated for its modern and tasteful design and many rooms offer pleasant views over the city. Both family and connected rooms have been positively received, making the hotel suitable for larger groups or families traveling together.
Comfort is another strong point with soundproofing minimizing disturbances from adjacent rooms and comfortable bedding ensuring a restful sleep. Amenities such as big bathrooms with bright, clean interiors and daily complimentary water bottles add to the comfort.
A few guests did point out some drawbacks, including rooms that did not completely match the promotional photos, instances of room temperature being too high and occasional issues with maintenance such as lighting and bathroom doors. Additionally, certain rooms might lack some facilities like microwaves. However, these negatives are minor in comparison to the wide range of positive feedback the hotel consistently receives.
Overall, Lionel Hotel Istanbul's rooms are recognized for their spaciousness, cleanliness, modern amenities and attentive service, making it a favorable choice for travelers.
Beds
However, there are several mentions of discomfort with some guests pointing out that the beds are not up to a five-star standard. Issues such as hard beds, small or insufficient bed covers and uncomfortable sofa beds were noted. Additionally, some found the beds to be old, dusty or worn out, leading to an uncomfortable sleeping experience. Despite the varying opinions, the hotel staff’s friendliness was consistently highlighted, adding a positive note to the overall bedding experience. Overall, Lionel Hotel seems to offer a decent sleeping arrangement for most, but it may benefit from addressing the issues raised by some guests regarding bed comfort and quality.
Cleanliness
Staff
Guests appreciated the efficiency and pleasant demeanor of the housekeeping and restaurant staff. The front desk team was noted for their quick responsiveness and kindness with some guests receiving complimentary drinks and early check-ins. Specific staff members like Remziye and Asifa were commended for their exceptional service and the hotel's guest relations were praised for their superb handling of guests' needs.
However, there were occasional reports of less satisfactory experiences. Some guests mentioned encountering rude or unhelpful staff members, particularly at the reception and health club. Language barriers were also noted as a point of improvement. Despite these few negative remarks, the overall consensus suggests that the staff at Lionel Hotel Istanbul are dedicated to providing excellent service, creating an accommodating and pleasant atmosphere for visitors.
Wi-Fi
Spa
However, some visitors had less favorable experiences, citing issues such as unfriendly staff and a somewhat uninviting entrance. There were also reports of construction noise and the health club being crowded and chaotic at times. Despite this, the massage services receive praise for their quality, even though some found the prices steep for the level of service provided.
Overall, while there are areas for improvement, the spa at Lionel Hotel Istanbul is generally well-regarded, making it a worthwhile visit for those seeking relaxation and wellness amenities.
Gym
The fitness center is highlighted for its cleanliness and proper ventilation, though a few reviews noted it could get stuffy at times. The gym is well-supplied, lighted and functional, making it a standout feature of the hotel. Some reviews mentioned that the gym could become crowded, yet it still provided ample space for guests to exercise comfortably.
Moreover, the helpful and knowledgeable staff, particularly Asifa, received positive feedback for guiding and assisting guests in the gym. Overall, the gym at Lionel Hotel Istanbul is considered a top-notch facility that adds substantial value to the guest experience.
Pool
However, several guests noted that the pool is smaller than expected and there are also comments about the water being cold, which might not be pleasant for everyone. There have been issues with the pool's cleanliness and occasional maintenance problems, such as the pool being out of order or not heated. Despite these drawbacks, the overall atmosphere is complemented by additional amenities like a traditional hammam and sauna, enhancing the fitness and relaxation facilities of the hotel. While access to the pool is generally convenient, some guests pointed out that it is publicly accessible, which might affect privacy for some visitors. The hotel's security team is helpful, but improvements in staff training around the pool area could further enhance the guest experience. Overall, the pool at Lionel Hotel Istanbul offers a good blend of leisure and wellness features, though it may fall short for those expecting a larger or consistently warm swimming experience.
Parking
Additionally, there is a mention of a large public parking lot located nearby, further adding to the convenience. Despite a few notes on small outdoor parking areas, the overall impression indicates that the hotel's parking arrangements are well-organized and meet guests' expectations comfortably. Overall, Lionel Hotel Istanbul ensures that parking is a hassle-free experience for those traveling by car.
Family
The concept of connecting rooms has been particularly praised, allowing families to stay close together while enjoying their own space. These rooms are described as comfortable, quiet and exactly as expected, enhancing the overall stay experience. The hotel’s atmosphere is noted to be very family-oriented with a particular emphasis on creating a safe and secure environment for children.
Guests have also commented positively on the hotel's staff, who are described as very helpful and supportive of family needs. Specific mentions, such as a staff member named Kareem going out of his way to assist, highlight the personalized service that families can expect. This attentive service extends to ensuring that all family requirements are met, contributing to a relaxing and enjoyable stay for all.
Overall, the family-friendly nature of Lionel Hotel Istanbul, from its room options to dedicated services, makes it a highly recommended destination for families traveling with children, as well as newly married couples on their honeymoon.
5 Star
However, there are contrasting opinions questioning its five-star rating. Some guests feel that the hotel's standards do not meet the expected five-star level, more closely aligning it with a four-star or even a three-star rating. Criticisms include breakfast offerings not meeting five-star quality and some finding the experience not comfortable compared to other five-star hotels. The location has also been pointed out as questionable for a hotel of its supposed caliber.
In summary, while Lionel Hotel Istanbul impresses many with its grandeur and excellent service, a segment of guests believes it falls short of the true five-star experience.
Business
The hotel features a comprehensive range of business amenities, including a business center, conference rooms and meeting rooms, all of which are readily available and efficiently managed. A business lounge is also available, providing a comfortable space for visitors to work or network. For those needing to conduct meetings or conferences, the facility is adequately equipped to handle these needs.
Additional practical services such as written invoices and the ability to accommodate late check-outs cater specifically to business guests, enhancing their overall experience. While the hotel may not meet the standards of a 5-star establishment and resides in an industrial area, it still earns a solid reputation from a business perspective, being more suited for business professionals than tourists.
Overall, Lionel Hotel Istanbul stands out for its excellent business facilities and services, ensuring a convenient and effective stay for business visitors.
Accessible
Indoor Pool
Luxury
Equipped with five-star amenities and comforts, guests enjoy facilities that echo those of a five-star establishment, even though some consider it a four-star hotel in terms of rating. The luxury extends to every detail, from the bedding to the room design, ensuring a comfortable and lavish stay. Overall, Lionel Hotel Istanbul provides luxurious services and facilities that contribute to a genuinely luxurious experience.
Yes, Lionel Hotel Istanbul has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Lionel Hotel Istanbul.
No, Lionel Hotel Istanbul doesn't allow dogs.
Yes, parking facilities are available at Lionel Hotel Istanbul.
Yes, Lionel Hotel Istanbul has a gym.
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