Istanbul Gonen Hotel
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Summary of reviewsThe Istanbul Gonen Hotel receives overall positive reviews from guests, highlighting several key strengths despite minor criticisms. The hotel's prime location is highly commended, offering convenient access to both Istanbul Ataturk and IST Airports as well as major shopping centers like Star City Mall and Mall of Istanbul. This makes it a preferred choice for travelers, especially those on business or short layovers, who appreciate being distanced from heavy tourist traffic yet central to attractions.
Guests frequently praise the breakfast buffet for its extensive variety and quality, with a wide range of international and Turkish selections contributing to a satisfying experience. The rooms are appreciated for their spaciousness and cleanliness, complete with comfortable beds and modern amenities. Despite mentions of outdated furniture and minor noise disruptions, the overall comfort and cleanliness standards remain high, supported by attentive staff.
The staff are noted for their professionalism and friendliness, enhancing guest experiences with multilingual capabilities and personalized service. Key personnel receive special mentions for their welcoming demeanor. While the Wi-Fi service presents mixed feedback regarding speed and connectivity, free access remains a convenience for many guests.
The spa and gym facilities offer appealing features, such as professional massages, Turkish baths, and comprehensive gym equipment, although some areas like spa staff service and maintenance need improvement. Pool facilities offer relaxation with well-received indoor and outdoor options, though maintenance issues occasionally affect usability.
Parking receives varied opinions; free availability is appreciated, though some guests encounter difficulties with insufficient spots and a narrow entrance. Additionally, there are mixed feelings concerning the hotel's five-star rating, with some guests questioning the standards while others praise its proximity to the airport and thoughtful staff service.
The hotel is particularly recommended for business travelers seeking efficiency and convenience with amenities tailored to short stays. Despite some areas needing improvement, the Istanbul Gonen Hotel provides a comfortable, luxurious experience at a reasonable price, making it an attractive option for many visitors to Istanbul.
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Guests frequently praise the breakfast buffet for its extensive variety and quality, with a wide range of international and Turkish selections contributing to a satisfying experience. The rooms are appreciated for their spaciousness and cleanliness, complete with comfortable beds and modern amenities. Despite mentions of outdated furniture and minor noise disruptions, the overall comfort and cleanliness standards remain high, supported by attentive staff.
The staff are noted for their professionalism and friendliness, enhancing guest experiences with multilingual capabilities and personalized service. Key personnel receive special mentions for their welcoming demeanor. While the Wi-Fi service presents mixed feedback regarding speed and connectivity, free access remains a convenience for many guests.
The spa and gym facilities offer appealing features, such as professional massages, Turkish baths, and comprehensive gym equipment, although some areas like spa staff service and maintenance need improvement. Pool facilities offer relaxation with well-received indoor and outdoor options, though maintenance issues occasionally affect usability.
Parking receives varied opinions; free availability is appreciated, though some guests encounter difficulties with insufficient spots and a narrow entrance. Additionally, there are mixed feelings concerning the hotel's five-star rating, with some guests questioning the standards while others praise its proximity to the airport and thoughtful staff service.
The hotel is particularly recommended for business travelers seeking efficiency and convenience with amenities tailored to short stays. Despite some areas needing improvement, the Istanbul Gonen Hotel provides a comfortable, luxurious experience at a reasonable price, making it an attractive option for many visitors to Istanbul.
Hotel with EV Charging Stations
Luxury Hotel
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool Outdoor Pool
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
Hotel for Yoga
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Indoor Pool
Guest Reviews
The Istanbul Gonen Hotel boasts a prime location that consistently impresses its guests. Situated close to both the Istanbul Ataturk Airport and the IST Airport, it offers remarkable convenience for travelers, especially those on business trips or with early flights. The hotel is also right across from a large shopping mall, making shopping and dining experiences easily accessible. Guests appreciate its proximity to both Star City Mall and the Mall of Istanbul, enhanced by the presence of various restaurants, cafes, and markets nearby. Located a short distance from public transportation, the hotel is central to major city attractions while being pleasantly distanced from the hustle and bustle of more tourist-heavy areas. The combination of its excellent location, friendly staff, cleanliness, and ease of access makes it a preferred choice for many visitors to Istanbul.
The breakfast experience at Istanbul Gonen Hotel receives mostly positive feedback from guests, often praised for its variety and richness. An extensive buffet with both hot and cold options provides a delightful range of choices, frequently described as exceptional and plentiful. Many guests commend the variety, mentioning it includes international and Turkish selections, contributing to a satisfying dining experience. A consistent theme is the high quality of food, with breakfasts providing a wide selection and abundant servings, often cited as better than those at all-inclusive hotels.
While the buffet generally garners favorable remarks, some guests note minor issues such as occasional crowding and a lack of diversity expected from a 5-star establishment. The bread selection and quality of some items, particularly the coffee, are mentioned as areas needing improvement. A few guests also commented on service-related issues, including billing discrepancies and the demeanor of certain staff members.
Overall, the breakfast at Istanbul Gonen Hotel is highly regarded for its wide variety, quality, and abundant offerings, leaving many guests satisfied and impressed.
Istanbul Gonen Hotel offers guests a comfortable and clean stay with its spacious and welcoming rooms. Many visitors appreciated the large size of the rooms, which come with comfortable beds and well-equipped amenities. The hotel's cleanliness stands out, with rooms being regularly kept tidy by attentive staff. Some noted the modern feel of the hotel, complemented by nice quality materials in the bathroom and ample hot water supply, offering both a separate shower and Turkish deep tub.
Although the ambience is mostly praised, several guests mentioned that the furniture looks a bit outdated, and the rooms in the older part of the hotel might need some renovation. Occasional noise disturbances, particularly from rooms near the elevators, have also been pointed out. A few instances of mixed service feedback were highlighted, such as room service dissatisfaction and check-in breakfast issues. Nonetheless, the overall experience is bolstered by the hotel's proximity to a shopping mall and its efficiency and politeness of the staff. The hotel may not fully match a traditional 5-star luxury impression, but it still provides considerable comfort and space for a pleasant stay in Istanbul.
At the Istanbul Gonen Hotel, guests largely appreciate the exceptional comfort of the beds, often describing them as very comfortable and even luxurious. Many visitors highlight the spacious accommodations paired with beds that provide good sleeping comfort, enhancing their overall experience. The hotel is noted for its comfy beds, promising a restful night's sleep. However, some feedback indicates that the furniture could benefit from renovation, and there have been isolated mentions of less satisfactory experiences, such as the attempt to combine two single beds resulting in a gap and a less impressive children's mattress for a 5-star establishment. Despite these minor setbacks, the general consensus remains favorable towards the bed comfort offered by the hotel.
Istanbul Gonen Hotel garners praise for its remarkable cleanliness, which is often highlighted by guests. The hotel's atmosphere is described as calm and tranquil, and the rooms are noted for being spacious and comfortable. Many reviews commend the hotel's standard of hygiene, with phrases like super clean and impeccable cleanliness frequently appearing. The staff receive recognition for their friendliness and politeness, further enhancing the positive experience. The hotel’s public areas, such as the lobby, often meet guests’ expectations of cleanliness and modernity. However, there are sporadic mentions of inconsistencies, like occasional stains or older towels, suggesting that while the hotel generally maintains a high standard, there are areas for improvement to align with 5-star expectations. Overall, the property’s dedication to cleanliness is a standout feature that contributes to a comfortable stay.
The staff at the Istanbul Gonen Hotel are frequently praised in guest reviews for their professionalism and friendliness. Receptionists like Mr. Furkan, Mr. Emrah, and Mr. Turan are highlighted as particularly attentive and accommodating. Guests mention receiving a warm welcome, with several staff members being described as exceptionally polite and respectful. Manager Serhat and Ms. Gözde from the front office receive special mentions for their kindness and customer service, making guests feel valued and at ease. Furthermore, staff are noted for their proficiency in multiple languages, aiding communication and enhancing overall guest experience. Overall, guests tend to feel well-cared for by the friendly and engaging hotel personnel. There are minor criticisms regarding language barriers and occasional negative staff interactions, but the majority of feedback is overwhelmingly positive, with many expressing gratitude for the attentive service and hospitable environment.
The Wi-Fi experience at the Istanbul Gonen Hotel presents a mix of opinions from guests. Some visitors have praised the hotel for providing excellent Wi-Fi, even on the higher floors, describing the internet speed as good and the connection as comfortable. Free Wi-Fi is a noted perk, making it convenient for guests to stay connected. However, others have expressed dissatisfaction with the service, highlighting issues such as poor connection quality, slow speeds, and the need to frequently re-enter passwords. Despite some positive feedback, several guests felt that the Wi-Fi did not match the expectation set by the hotel's five-star rating. Overall, while there are commendations for the internet service, there are areas where improvements could enhance the guest experience.
The Istanbul Gonen Hotel offers a spa experience that has received mixed reviews from guests. On the positive side, visitors have found the spa facilities to be excellent, with many appreciating the professional massages and delightful Turkish bath. The sauna and hammam are often highlighted as great features, providing guests with stress-relieving experiences. The inclusion of a gym adds to the comprehensive wellness offerings available.
Guests also appreciate the reasonable prices for massage, sauna, and other spa services. The pool, although sometimes noted as the only functioning part of the spa, is valued by guests as a good place to relax and unwind. Some reviews mention favorable comments about the Turkish bath, praising it as a worthwhile part of the spa experience.
Despite these highlights, some guests have expressed dissatisfaction with the spa staff, describing them as unfriendly and unpleasant. The overall condition of the spa area has been described as poor by some, with issues noted regarding its upkeep and the presence of outside visitors. There have also been accessibility issues with the Turkish bath being located on a floor that is not reachable due to elevator restrictions.
Overall, while the spa at Istanbul Gonen Hotel has some appealing and well-regarded features, there are areas for improvement, particularly concerning staff service and facility maintenance.
The gym at Istanbul Gonen Hotel receives positive feedback from guests, praising its comprehensive facilities. It includes a large space with both free weights and cardio sections, catering to various fitness needs. Overall impressions describe the gym as complete and top notch, offering everything one might require for a workout. Additionally, the hotel features a nice outdoor pool, enhancing the overall exercise and relaxation experience. Guests who utilize the fitness center find it accommodating and satisfying, aligning well with their expectations for a hotel gym.
Istanbul Gonen Hotel offers an array of pool facilities that appeal to guests seeking relaxation and leisure. The hotel features a set of beautiful pools, with guests particularly appreciating the indoor pool. Many have enjoyed its pleasant environment and found it to be more useful than standard indoor pools. Although the outdoor pool is sometimes unavailable due to seasonal closures or maintenance issues, such as fluoride contamination, it remains a favored spot when open. Surrounding the pool area is a delightful setup that includes a gym and a spa, which some guests found rejuvenating when available. A bar located by the pool enhances the experience by serving fresh juices and beer, adding to the pleasure of spending time there. However, there are some areas for improvement as guests noted the need to use room towels at the pools and some maintenance issues that could be addressed. Despite occasional closures, guests thoroughly enjoy the pool facilities, especially the invigorating outdoor pool when in season.
When it comes to parking at Istanbul Gonen Hotel, guests have expressed a variety of opinions. Positively, the hotel is praised for offering free parking and having good parking options, which many guests found convenient. The spacious and easy parking availability seems to be an appealing aspect, making it a hassle-free experience for some. However, other guests encountered challenges, noting that the parking situation can be difficult with insufficient spots and a narrow entrance that poses a challenge. While there is a valet parking service available, it comes with additional fees, which might not be favorable for all guests. Furthermore, some reviews highlighted issues with the parking garage and elevator, indicating they could benefit from improvements. Overall, guests appreciate the availability of free parking, though there are areas that could enhance the overall experience.
Istanbul Gonen Hotel presents a mixed experience for its guests, primarily due to the discrepancy between its official five-star rating and the experiences reported by visitors. While some guests affirm the hotel's five-star status, lauding the overall experience and the proximity to a shopping mall and airport, others feel that the amenities and service quality fall short of what is expected from a top-tier establishment. Despite divergent views on the star rating, the hotel's location near the airport with a convenient shuttle service is a notable advantage. Additionally, individual staff members have earned praise for their excellent service, suggesting that while the hotel may need to reassess certain standards, there are positive elements in staffing and logistics.
Istanbul Gonen Hotel presents itself as a top choice for business travelers visiting Turkey. Its proximity to the airport makes it an ideal option for those on work-related trips or short stopovers. Visitors appreciate the clean and stylish appearance of the hotel, as it maintains a professional ambiance with efficient staff and modern amenities. The well-rounded facilities include comfortable rooms and a buffet breakfast tailored for business guests, ensuring convenience and satisfaction. The hotel consistently offers excellent value for money, confirmed by the positive feedback regarding services provided by the attentive staff. Istanbul Gonen Hotel is highly recommended for managers and workers seeking a practical base for 2-3 day stays, providing a clean and efficient environment that caters specifically to business needs.
Istanbul Gonen Hotel offers a luxurious and accessible experience, with many guests praising its excellent service and pleasant atmosphere. The hotel's spacious and well-appointed rooms are noted for their comfort and elegant decor, providing a pampering stay. Its proximity to the airport adds convenience, making it a suitable choice for travelers seeking both luxury and accessibility. Despite its dated structure, the facilities are well-maintained, and the on-site amenities are considered superior for the price compared to other high-end accommodations in Istanbul. Guests appreciate the friendly staff and overall cleanliness, contributing to a luxurious experience that aligns well with expectations.
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Location
Breakfast
While the buffet generally garners favorable remarks, some guests note minor issues such as occasional crowding and a lack of diversity expected from a 5-star establishment. The bread selection and quality of some items, particularly the coffee, are mentioned as areas needing improvement. A few guests also commented on service-related issues, including billing discrepancies and the demeanor of certain staff members.
Overall, the breakfast at Istanbul Gonen Hotel is highly regarded for its wide variety, quality, and abundant offerings, leaving many guests satisfied and impressed.
Rooms
Although the ambience is mostly praised, several guests mentioned that the furniture looks a bit outdated, and the rooms in the older part of the hotel might need some renovation. Occasional noise disturbances, particularly from rooms near the elevators, have also been pointed out. A few instances of mixed service feedback were highlighted, such as room service dissatisfaction and check-in breakfast issues. Nonetheless, the overall experience is bolstered by the hotel's proximity to a shopping mall and its efficiency and politeness of the staff. The hotel may not fully match a traditional 5-star luxury impression, but it still provides considerable comfort and space for a pleasant stay in Istanbul.
Beds
Cleanliness
Staff
Wi-Fi
Spa
Guests also appreciate the reasonable prices for massage, sauna, and other spa services. The pool, although sometimes noted as the only functioning part of the spa, is valued by guests as a good place to relax and unwind. Some reviews mention favorable comments about the Turkish bath, praising it as a worthwhile part of the spa experience.
Despite these highlights, some guests have expressed dissatisfaction with the spa staff, describing them as unfriendly and unpleasant. The overall condition of the spa area has been described as poor by some, with issues noted regarding its upkeep and the presence of outside visitors. There have also been accessibility issues with the Turkish bath being located on a floor that is not reachable due to elevator restrictions.
Overall, while the spa at Istanbul Gonen Hotel has some appealing and well-regarded features, there are areas for improvement, particularly concerning staff service and facility maintenance.
Gym
Pool
Parking
5 Star
Business
Luxury
Yes, Istanbul Gonen Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
Yes, a spa is available at Istanbul Gonen Hotel.
No, Istanbul Gonen Hotel doesn't allow dogs.
Yes, parking facilities are available at Istanbul Gonen Hotel.
Yes, Istanbul Gonen Hotel has a gym.
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