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Summary of reviewsSOWELL RESIDENCES New Chastillon enjoys an outstanding location in the heart of the resort, providing easy ski-in/ski-out access and quick proximity to ski lifts, rental shops, restaurants, bars and parking facilities. The convenience of immediate access to the slopes and scenic mountain views makes it an excellent choice for ski enthusiasts and winter sport lovers. Additionally, the welcoming and friendly staff contribute significantly to a pleasant stay, enhancing the overall guest experience.
The breakfast offered at the residence receives positive remarks for its wide variety of hearty and fresh options, including a well-stocked buffet of eggs, cheese, yogurt, fresh fruits and pastries. Despite occasional comments about the price and noise, most guests find the breakfast to be high-quality and plentiful, providing a satisfying start to the day.
Guests appreciate the clean and functional rooms, which are well-suited for self-catering stays with their equipped kitchenettes. The modern furniture and comfortable bedding, combined with spectacular views from large bay windows, enhance the comfort provided by the accommodations. However, some minor concerns regarding room size, soundproofing, temperature regulation and occasional maintenance issues are noted.
Cleanliness generally receives praise with many guests finding the apartments spotless and well-maintained. Although some inconsistencies in cleaning practices are reported, resulting in less satisfactory experiences for a few guests, the overall hygiene standards align with the positive reviews.
The staff at SOWELL RESIDENCES New Chastillon are frequently praised for their friendliness, helpfulness and multilingual capabilities, which contribute to the ease of interaction for international visitors. Efficient service and a courteous manner further add to the positive guest sentiment.
While the indoor pool and sauna are appreciated amenities, contributing to post-ski relaxation, there are mixed reviews about the pool temperature and maintenance. Some guests find the pool too cold and observe that it may need updates. Nevertheless, the clean communal areas and ski gear storage facilities are well-received.
The bedding situation garners mixed feedback with many guests finding the mattresses comfortable, though some have issues with bed size and pillow quality. There are minor concerns regarding the size of single beds and the need for improved pillows.
Overall, while there are occasional areas for improvement, SOWELL RESIDENCES New Chastillon offers a blend of prime location, comfort and convenience, making it a favored destination for skiers and families looking to enjoy the beautiful mountain setting. The friendly staff, substantial breakfast options and well-equipped rooms contribute to a generally favorable experience. Show more
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Aparthotel with Ski To Door Access
Located in Isola 2000, this aparthotel offers convenient access to the ski slopes. The self-catering apartments make it a practical choice for ski holidays.
Aparthotel near Ski Resorts
Located in Isola 2000, this aparthotel offers convenient access to the ski slopes. It provides comfortable accommodations and amenities for a ski vacation.
Dog Friendly Aparthotel
This aparthotel is located in the Isola 2000 Ski Resort and offers self-catering accommodations. It provides access to an indoor swimming pool and a sauna, and it's pet-friendly.
Aparthotel with Indoor Pool
Located in a ski resort, this residence features a heated indoor swimming pool. The pool, measuring 6x2m, provides a warm and convenient option for guests to swim and relax after outdoor activities.
Aparthotel with Swimming Pool
Heated Pool Indoor Pool
Cheap Aparthotel
4-Star Aparthotel
Aparthotel with Heated Pool
Room Types
Studio with BalconyThis studio features a flat-screen TV, a fully equipped kitchenette and a private bathroom with bathtub and hairdryer.
Please note that a EUR 50 end-of-stay cleaning fee is not included in the price. It is not compulsory. You can choose to pay the fee or clean the accommodation yourself. If you wish to pay the cleaning fee, please book in advance or upon arrival.
Studio with BalconyThis studio features a flat-screen TV, a fully equipped kitchenette and a private bathroom with bathtub and hairdryer.
Please note that a EUR 65 end-of-stay cleaning fee is not included in the price. You can choose to pay the fee or clean the accommodation yourself. If you wish to pay the cleaning fee, please book in advance or upon arrival.
Apartment with BalconyThis one-bedroom apartment features a living room with sofa bed and satellite flat-screen TV, a bathroom with bathtub and hairdryer and a fully equipped kitchenette.
Please note that a EUR 75 end-of-stay cleaning fee is not included in the price. You can choose to pay the fee or clean the accommodation yourself. If you wish to pay the cleaning fee, please book in advance or upon arrival.
Studio with BalconyThis studio features a flat-screen TV, a fully equipped kitchenette and a private bathroom with bathtub and hairdryer.
Please note that a EUR 65 end-of-stay cleaning fee is not included in the price. You can choose to pay the fee or clean the accommodation yourself. If you wish to pay the cleaning fee, please book in advance or upon arrival.
One-Bedroom ApartmentThis one-bedroom apartment features a living room with sofa bed and satellite flat-screen TV, a fully equipped kitchenette and a bathroom with bathtub and hairdryer.
Please note that a EUR 75 end-of-stay cleaning fee is not included in the price. You can choose to pay the fee or clean the accommodation yourself. If you wish to pay the cleaning fee, please book in advance or upon arrival.
Studio ApartmentThe apartment has 1 bedroom and 1 bathroom with a bath and free toiletries. The fully equipped kitchenette features a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features a coffee machine, a seating area, a dining area, a wardrobe and a flat-screen TV with satellite channels. The unit has 2 beds.
Studio ApartmentThe apartment has 1 bedroom and 1 bathroom with a bath and free toiletries. Guests can make meals in the kitchenette that has a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features parquet floors, a seating area with a flat-screen TV with satellite channels, a coffee machine, a dining area, as well as a wardrobe. The unit has 2 beds.
Guest Reviews
7.8
Good
Location
SOWELL RESIDENCES New Chastillon boasts an exceptional location, ideal for ski enthusiasts seeking convenience and accessibility. Nestled at the heart of the resort and positioned right at the foot of the slopes, it provides unparalleled ski-in/ski-out opportunities. Guests frequently highlight the hotel's brilliant and superb location with quick access to ski lifts, rental shops and essential amenities like restaurants, bars and parking facilities. The proximity to the piste allows for effortless skiing right from the doorstep, making it a top choice for those aiming to maximize their time on the slopes.
Visitors also appreciate the scenic views of the surrounding mountains and the overall convenience of the hotel's placement within the city center, close to all necessary services. The welcoming and friendly staff further enhance the experience, ensuring that guests feel well-cared-for during their stay. The well-maintained residences and modern interiors, coupled with family-friendly amenities and spacious apartments, cater to a variety of needs.
The overall consensus is that SOWELL RESIDENCES New Chastillon offers a perfect blend of location, comfort and convenience for an enjoyable mountain getaway. Whether looking to hit the slopes quickly or enjoy the beautiful landscape, this residence proves to be a fantastic choice for winter sport enthusiasts.
Breakfast
Guests generally have positive things to say about the breakfast at SOWELL RESIDENCES New Chastillon. Many praised the wide variety of choices, describing the breakfast as varied, hearty and plentiful. The quality of the breakfast is often highlighted with fresh and diverse options that cater to different tastes, including both sweet and savory items. Eggs, cheese, yogurt, fresh fruits and an array of pastries are frequently mentioned as part of the well-stocked buffet.
Several reviews specifically noted the generous and fresh nature of the breakfast offerings and some guests found the breakfast to be well organized and of good quality. Despite these positives, there are a few criticisms. Some guests felt the breakfast was too expensive, particularly at 18 euros per person and a few mentioned that the breakfast area can become quite noisy. There were also occasional complaints about specific items, like greasy bacon or the absence of eggs for a couple of days.
Overall, while there are occasional criticisms regarding the price and atmosphere, the breakfast at SOWELL RESIDENCES New Chastillon is predominantly appreciated for its variety, quality and the hearty start it offers to the day.
Rooms
SOWELL RESIDENCES New Chastillon offers a variety of room types, most of which are praised for their cleanliness and functionality, making them adequate for self-catering stays. The rooms, though often described as small and at times cramped, include well-equipped kitchenettes, which guests find convenient for preparing their own meals. The rooms feature modern furniture and are well-maintained, ensuring comfort during the stay. Bedding is highlighted as comfortable and bright, large bay windows provide remarkable, panoramic views of the mountains—an aspect that guests particularly enjoy.
Despite the overall positive feedback regarding room cleanliness and amenities, some guests note issues with soundproofing with noise from neighboring rooms and corridors being quite disruptive at times. Temperature regulation in the rooms can also be problematic with some experiencing extreme heat at night. Additionally, some rooms are reported to suffer from poor furniture maintenance, such as broken radiators and damaged walls.
The compact size of the bathrooms and absence of some kitchen essentials like dishcloths and a complete set of utensils are minor drawbacks. There are also mentions of cleanliness issues with dishes and occasional unpleasant smells.
In summary, SOWELL RESIDENCES New Chastillon provides functional, clean and comfortable accommodations with stunning mountain views from the balconies, albeit with some noise and maintenance issues. The room setups are especially suited for self-catering, making them a good choice for travelers wanting to prepare their own meals.
Beds
Guests of SOWELL RESIDENCES New Chastillon have varied opinions on the beds provided by the hotel. Many reviews highlight the comfort and quality of the beds with several remarks specifically noting them as comfortable and having high-quality mattresses. The rooms and studios are also mentioned positively as well-appointed with comfortable bedding enhancing the overall experience.
However, some guests experienced issues with the size of the beds, finding them too short and narrow, which posed a particular problem for adults. There are mentions of single beds that are too small and reports of beds separating when pushed together. The pillows also received criticism with guests suggesting they could use an upgrade.
Despite the mixed feedback, the friendliness of the staff and the quality of the rooms contribute positively to the overall experience at the hotel.
Cleanliness
SOWELL RESIDENCES New Chastillon offers a mixed experience when it comes to cleanliness. Many guests appreciated the clean and well-maintained apartments, highlighting that the rooms, including the kitchens and bathrooms, were exceptionally clean and often spotless. The neat decor and overall good hygiene standards received positive notes with several remarks on the modern, clean interiors that matched or even exceeded the photos in the offer.
However, the reviews also pointed out some inconsistencies. While communal areas like the reception were tidy, many guests encountered subpar cleaning in some rooms, citing dirty floors, unclean blankets and inadequate maintenance in various parts of the establishment. Reports of rooms not being cleaned during stays and clutter behind reception detracted from the overall experience. Despite these issues, some guests still found the cleanliness to be "very good" or "excellent" and appreciated the availability of clean towels and toiletries.
Overall, the residence appears to be well-kept in many areas but might benefit from more consistent cleaning practices to ensure a uniformly pleasant stay for all guests.
Staff
SOWELL RESIDENCES New Chastillon boasts an exceptional team that has garnered praise for their friendliness and attentiveness. Many guests have highlighted the warm and welcoming nature of the staff, describing them as available, smiling and accommodating. The reception staff, in particular, receive frequent commendations for their helpfulness and professionalism. Multilingual employees add to the convenience, making interactions smoother for international visitors.
Efficiency and organization are also noted by several guests, who appreciated the prompt assistance and courteous manner of the staff. The hotel manager is often mentioned positively, enhancing the overall experience for visitors.
However, there are occasional mentions of inconsistency in the quality of service. A few reviews indicate that some staff members appeared unwelcoming or lacked flexibility and there were instances of poor organization. Despite these occasional lapses, the general sentiment remains highly favorable.
The combination of excellent service and a fantastic location makes SOWELL RESIDENCES New Chastillon a compelling choice for travelers looking for value and convenience. With friendly and efficient staff ready to assist, guests can expect a pleasant stay at this well-managed establishment.
Pool
SOWELL RESIDENCES New Chastillon offers access to a pool and sauna, which many guests found to be a beneficial facility, especially after skiing. The indoor pool, although small, is generally appreciated by visitors and is described as enjoyable and ideal for winter use. Despite these positive aspects, there are several recurring concerns. The pool is frequently noted to be cold with some stating that it is not heated and the water not warm enough. There are also comments about the pool being crowded and in need of updating with some mentioning poor quality and cleanliness issues. Additionally, the pool hours are mentioned as being inconvenient. However, the hotel maintains clean communal areas and provides a warm room for storing skis and boots, which is a welcome feature for many skiers.
Ski
With its prime position right on the slopes, SOWELL RESIDENCES New Chastillon offers unparalleled convenience for ski enthusiasts. Featuring direct ski-in ski-out access, quick pathways to ski lifts and a location at the foot of the slopes, it ensures guests can hit the snow with minimal effort. The hotel boasts a well-maintained ski gear storage area and a warm boot room, enhancing the comfort of the skiing experience.
Guests appreciate the proximity to essential services like the ski rental shop and the ski pass office, which simplify the logistics of a ski trip. Many rooms provide stunning views of ski slopes and lifts, enhancing the overall ambiance. Despite some minor concerns about night-time noise and occasional staffing issues, the hotel's fabulous breakfast and overall ease of access make it a favored destination for skiers. The combination of excellent skiing opportunities and a brilliant location solidifies SOWELL RESIDENCES New Chastillon as a fantastic choice for a winter getaway.
4 Star
SOWELL RESIDENCES New Chastillon has sparked mixed reactions among its guests, particularly in relation to its four-star rating. Several guests expressed that the hotel facilities and services did not meet their expectations for a 4-star establishment. Feedback highlighted concerns that essential services such as housekeeping and reception hours were not up to the standard associated with a four-star experience.
The sentiments ranged from the hotel being more aligned with a 2-star category with guests finding it laughable to see a 4-star listing at the front. The overall consensus seemed to be that the pricing was consistent with a 4-star experience, but the quality of service fell short of this mark. This inconsistency left many guests questioning the justification of the property's four-star rating.
Despite its appealing price point, which matches that of a 4-star hotel, it leaves room for improvement in order to truly reflect the rating it advertises.
Heated Pool
SOWELL RESIDENCES New Chastillon features a heated swimming pool, providing added comfort with complimentary towels. Despite its advertised heating, several guests noted the pool often only reached temperatures of around 24/25 degrees. Some experienced the pool as being very cold, occasionally citing issues with the heating, particularly during the first couple of days of their stay. While it offers the convenience of being at the foot of the slopes, fluctuations in water temperature may affect the overall experience for those looking for a consistently warm swim.
Indoor Pool
SOWELL RESIDENCES New Chastillon offers its guests complimentary access to a pleasant indoor swimming pool. Many visitors appreciate the ability to enjoy the pool as part of their stay, highlighting its appeal and utility. While the size of the pool is noted to be small and the temperature on the cooler side, it remains a nice facility that contributes positively to the overall experience.
Yes, SOWELL RESIDENCES New Chastillon has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at SOWELL RESIDENCES New Chastillon.
Yes, SOWELL RESIDENCES New Chastillon welcomes dogs.
No, parking facilities aren't available at SOWELL RESIDENCES New Chastillon.
No, SOWELL RESIDENCES New Chastillon doesn't have a gym.