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Summary of reviewsFreedom Shores "La Gringa" Hotel - Universally Designed is highly praised for its exceptional beachfront location. Positioned right by the ocean, the hotel provides direct beach access, allowing guests to enjoy pristine sands and beautiful sunsets. Its proximity to Isla Aguada and Ciudad del Carmen makes it convenient for exploring nearby attractions and the serene atmosphere offers stunning views of the sea and lagoon, ideal for a peaceful getaway. The area is both calm and friendly with essential amenities and sightseeing spots nearby, ensuring a memorable experience for families and travelers.
The breakfast at the hotel's restaurant is described as delicious, of excellent quality and well-served. Despite some guests finding the opening hours slightly inconvenient, the overall feedback is positive. The dining experience overall earns mixed reactions; while the food quality and atmosphere receive compliments, the early closing time of the restaurant and slow service due to distracted young staff are noted drawbacks.
Room reviews are varied with many guests appreciating the spaciousness and cleanliness. The rooms' configurations, especially those accommodating families or groups, are a highlight. However, concerns include the lack of bathroom doors, outdated décor, occasional broken air conditioning and squeaky beds. Some rooms show signs of aging, such as mold spots and moisture-related odors, indicating a need for maintenance.
The cleanliness of the hotel is another area with mixed feedback. While some guests commend the cleanliness of the rooms and bathrooms, others report issues with dirty windows, sheets and other elements as well as mold and poor maintenance. This points to inconsistency in the cleaning standards, warranting improvements.
Staff service stands out positively with many guests highlighting the friendliness and attentiveness of the staff and owner. Exceptional customer service, especially by Manuel and Velma, is frequently praised. There are occasional criticisms regarding lapses in service and communication, but the overall impression is one of a welcoming and dedicated team.
The hotel's wifi service is a significant drawback, as guests report virtually nonexistent connectivity in most areas, except for a weak signal at the reception. Such limited internet access impacts the convenience for guests.
Freedom Shores "La Gringa" Hotel is well-suited for family trips with a spacious, clean environment and staff attentive to children's needs. Despite a lack of evening entertainment such as wifi or TV, the warm communal atmosphere makes it an ideal family-friendly destination.
The beds receive mixed reviews; while some guests find them clean, others criticize them as hard and uncomfortable with noisy bed frames disrupting sleep quality. The spacious sleeping arrangements are appreciated, but updating the mattresses and bed frames is recommended.
Overall, while the hotel receives satisfactory ratings aligned with its 3-star classification, several areas such as restaurant hours, room maintenance, cleanliness consistency, wifi and bedding quality need improvement. However, the strategic location, family-friendly environment and exceptional staff service make it a promising choice for a pleasant stay.
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