SureStay by Best Western Irving Grapevine DFW North
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsSureStay by Best Western Irving Grapevine DFW North enjoys a convenient location near Dallas/Fort Worth International Airport, making it an excellent base for travelers seeking easy airport access and central positioning between Dallas and Fort Worth. The complimentary airport shuttle service is frequently praised for its efficiency, adding to the convenience for guests catching flights.
Guests noted that the rooms come equipped with useful amenities like refrigerators, microwaves and coffee makers. Some reported the rooms to be comfortable with effective air conditioning, clean sheets and basic toiletries provided. The staff received mixed reviews; many guests found the staff friendly, helpful and professional, particularly appreciating their accommodating nature towards service animals and the quick check-in process.
The hotel offers complimentary Wi-Fi, though its performance varies with some guests experiencing slow speeds and spotty connections. Additionally, the pool, though occasionally well-maintained, has seen inconsistent cleanliness and availability, affecting the experiences of some guests.
However, the hotel struggles significantly with cleanliness. Reviews frequently mention issues such as dirty linens, stained sheets, unpleasant odors and pest problems including cockroaches. The state of the hotel’s gym was also called into question with guests describing it as poorly maintained and occasionally inaccessible. The breakfast offered is another common point of dissatisfaction with many guests feeling misled by advertisements and finding the limited grab-and-go options insufficient.
While some guests found the beds comfortable, others reported issues with stained sheets and worn-out mattresses. Despite these shortcomings, for those seeking budget accommodations, the hotel provides reasonable rates and basic necessities, albeit with areas in need of improvement to meet standard expectations. The overall value and location remain major draws for economical and convenience-focused travelers.
Categories
Guests noted that the rooms come equipped with useful amenities like refrigerators, microwaves and coffee makers. Some reported the rooms to be comfortable with effective air conditioning, clean sheets and basic toiletries provided. The staff received mixed reviews; many guests found the staff friendly, helpful and professional, particularly appreciating their accommodating nature towards service animals and the quick check-in process.
The hotel offers complimentary Wi-Fi, though its performance varies with some guests experiencing slow speeds and spotty connections. Additionally, the pool, though occasionally well-maintained, has seen inconsistent cleanliness and availability, affecting the experiences of some guests.
However, the hotel struggles significantly with cleanliness. Reviews frequently mention issues such as dirty linens, stained sheets, unpleasant odors and pest problems including cockroaches. The state of the hotel’s gym was also called into question with guests describing it as poorly maintained and occasionally inaccessible. The breakfast offered is another common point of dissatisfaction with many guests feeling misled by advertisements and finding the limited grab-and-go options insufficient.
While some guests found the beds comfortable, others reported issues with stained sheets and worn-out mattresses. Despite these shortcomings, for those seeking budget accommodations, the hotel provides reasonable rates and basic necessities, albeit with areas in need of improvement to meet standard expectations. The overall value and location remain major draws for economical and convenience-focused travelers.
Dog Friendly Hotel
This hotel is pet-friendly. It provides essential amenities for a comfortable stay with pets.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Cheap Hotel
Hotel with Gym
Guest Reviews
Located conveniently near Dallas/Fort Worth International Airport, the SureStay by Best Western Irving Grapevine DFW North boasts an exceptional location with easy access to numerous areas around the city. The hotel stands out for its proximity to key transportation hubs, including the airport and DART station, making it an ideal stopover for travelers. Guests have praised the location for being close to major highways, restaurants and even some conveniences like a nearby Denny's and a convenience store, all while maintaining a sense of quiet and calm.
The shuttle service to the airport is frequently highlighted as a major plus, offering ease and convenience for those catching flights. Additionally, the hotel is described as well-placed between Dallas and Fort Worth, making it a strategic spot for those needing to travel within the metro area. Many visitors have found it extremely beneficial for work-related trips, conventions and interviews due to its central placement.
Despite some concerns about there not being much directly around the hotel, the overwhelming sentiment is that it's an excellent base for both business and leisure travelers looking for easy airport access and central positioning at a reasonable price.
The breakfast experience at SureStay by Best Western Irving Grapevine DFW North has drawn a lot of criticism from guests. Many reviews highlighted dissatisfaction with the offering, citing misleading advertisements about the so-called included breakfast. Instead of a traditional buffet or hot breakfast, guests received a grab-and-go bag containing items like Pop Tarts, granola bars and occasionally a bottle of water or a piece of fruit. This limited assortment was labeled insufficient, especially given the hotel’s promotion of a more substantial breakfast option.
Guests frequently complained that the breakfast did not live up to expectations with some describing it as a simple snack rather than a proper meal. The absence of hot items, fresh fruit or even basic toast and jam led to widespread disappointment. Many felt that the breakfast lacked variety and substance, calling it one of the most disappointing aspects of their stay. Common sentiments included a desire for a more traditional breakfast setup with some comparing the current offering unfavorably to standard breakfast options found at similar hotels.
Additionally, there were expressions of frustration over the COVID-19 pandemic being used as a justification for the reduced service with guests pointing out that other hotels had managed to adapt while maintaining better breakfast options. Overall, the breakfast at SureStay by Best Western Irving Grapevine DFW North falls short of guest expectations, failing to provide a satisfying start to the day.
Nestled in a convenient location near the DFW Airport, 'SureStay by Best Western Irving Grapevine DFW North' offers rooms equipped with useful amenities such as a refrigerator, microwave and coffee maker, catering well to short stay needs. Some guests noted that the rooms are comfortable with effective air conditioning, clean sheets and amenities like shampoo, conditioner and body wash provided. The size of the rooms varies with some being adequately spacious and others perceived as smaller.
However, the hotel seems to struggle significantly with cleanliness, as reviews frequently mention dirty linens, stained sheets and general untidiness in the rooms. Issues like musty or unpleasant odors, cigarette smell and presence of pests such as cockroaches and rats are recurrent themes. Additionally, some guests pointed out specific cleanliness problems like blood stains, hair in the bathtub and dirty surfaces.
The comfort of the beds received mixed feedback; while some found the beds very comfortable, others noted uncomfortable or sagging mattresses. Furniture and facilities appear dated with several comments suggesting the need for updates and repairs. Observations about unreliable room cleaning services and maintenance problems like broken showers, non-functioning AC units and missing light bulbs were also prevalent.
In summary, while the hotel covers the basic necessities and offers some comfortable aspects, significant improvements in cleanliness, maintenance and pest control could enhance the overall guest experience.
At the SureStay by Best Western Irving Grapevine DFW North, opinions about the beds vary widely. Many guests found the beds to be comfortable, emphasizing that the pillows were very comfortable and that the beds were noticeably clean, often described as the best part of the hotel stay. New mattresses and pillows seemed to provide a nice sleep for some. However, there were numerous complaints about the condition and cleanliness of the beds. Issues included stained sheets and box springs, sunken and worn-out mattresses and uncomfortable bedding. Some guests noted that the blankets were too thin and a few even mentioned encountering bed bugs. Despite the mixed reviews, it is clear that while some guests enjoyed a good night’s rest, others felt that improvements were needed in bedding quality and cleanliness.
Guests' reviews of SureStay by Best Western Irving Grapevine DFW North paint a grim picture regarding the hotel's cleanliness. The significant majority of feedback highlighted issues such as dirty rooms, stained linens, unsanitary bathrooms and prevalent bugs, including cockroaches. Common areas like hallways, stairwells and the elevator were frequently described as filthy and cluttered with garbage. Reports of bad odors, including cigarette smells, were common, affecting the overall ambiance. It was also noted that housekeeping services were sorely lacking with many guests finding their rooms unclean upon arrival and not adequately serviced during their stay. Several reviews called attention to mold in both rooms and bathrooms, adding to the sense of neglect. While a few guests mentioned having clean rooms, these instances were rare in comparison to the prevailing complaints. Overall, the establishment appears in dire need of thorough renovation and stringent cleaning protocols to meet acceptable hospitality standards.
The reviews for the staff at 'SureStay by Best Western Irving Grapevine DFW North' present a mixed bag of experiences. A significant number of guests noted the friendliness and helpfulness of the staff. Terms like "very helpful", "friendly", "courteous," and "professional" were mentioned frequently. Many guests appreciated the quick check-in process and the accommodating nature, particularly towards service and emotional support animals. Specific mentions of the front desk team and shuttle drivers highlighted a level of courtesy and professionalism that impressed guests.
However, there were also notable complaints regarding staff behavior. Many guests found the staff to be "rude," "indifferent," and "unprofessional," with some specifically calling out instances of poor customer service and uncooperative attitudes. Issues were also raised about the language proficiency of some staff members, as well as their knowledge of the local area.
Situations involving the housekeeping staff were mixed with several guests noting that cleaning staff either didn't show up or were unresponsive to requests for essentials like towels and toilet paper. The reception staff received a fair share of criticism for not being helpful and lacking proper communication. Instances of staff being overworked and the presence of disrespectful behavior in common areas also detracted from the overall guest experience.
Overall, while some guests had positive interactions with a friendly and supportive staff, a considerable number found the service to fall short of expectations due to unprofessional and unhelpful behavior.
The reviews for SureStay by Best Western Irving Grapevine DFW North highlight that the hotel offers complimentary Wi-Fi. While some guests found the wifi speed to be good, many noted issues with slow speeds, spotty connections and poor performance in various rooms. Despite the convenience of free Wi-Fi, the overall functionality left a lot to be desired. Several guests reported that the Wi-Fi did not work or was entirely unavailable, indicating a consistent challenge with the internet service.
The gym at SureStay by Best Western Irving Grapevine DFW North has received overwhelmingly negative feedback from guests. Reviewers consistently described the facility as gross and poorly maintained with severe cleanliness issues such as dirt, grime and a strong stale smell of mold. Structural concerns were also noted, such as a caved-in ceiling. Additionally, some guests reported that the gym was locked and not accessible at all. One significant issue highlighted was the broken AC, making the gym uncomfortably hot and akin to exercising in a sauna. Overall, guests suggested that it would be better for the hotel not to advertise these amenities unless they are properly maintained and in good working condition.
Nestled conveniently near DFW Airport, Days Inn by Wyndham Irving Grapevine offers a pool for guests looking to cool off and unwind. However, experiences have been varied. Some guests noted that the pool was clean, providing a refreshing escape. Yet, several mentioned that the pool area was under construction during their stay, impacting their experience.
There were multiple reports of the pool water appearing green, dark or even black at times with a need for more consistent cleaning and maintenance. Additionally, the pool water was frequently described as very warm, which may not be ideal for those seeking a cooler dip.
For sun-sensitive guests, the lack of covering over the pool area was a noted drawback, as it offered no respite from direct sunlight. While some appreciated the pool for its availability, others were disappointed to find it closed during their visit. Noise from nighttime poolside gatherings also affected the stay for a few.
All in all, while the pool at SureStay by Best Western Irving Grapevine DFW North has potential as a relaxing amenity, it appears to require more attention to cleanliness and proper maintenance to meet guest expectations consistently.
Travelers with children who stayed at SureStay by Best Western Irving Grapevine DFW North had mixed experiences. On the positive side, the hotel staff received praise for being exceptionally helpful and accommodating, especially for families with infants. They were prompt in providing amenities and necessary items for babies, notably aiding those left stranded due to flight issues. Guests appreciated this level of service, which added a significant convenience for families.
However, some aspects were less favorable. The rooms were noted to be cramped, suitable for two people but uncomfortable for a third, leading to situations where some family members had to sleep on the floor. Noise from other guests, specifically screaming kids at night, disturbed the peace for some visitors. Additionally, concerns were raised about cleanliness with specific mention of cockroaches in the rooms.
Overall, while the staff's helpfulness stood out positively, the hotel fell short in terms of room size and cleanliness, which affected the overall stay for those traveling with children.
SureStay by Best Western Irving Grapevine DFW North offers a reasonable stay for budget-conscious travelers. The hotel provides adequate rooms and satisfactory facilities that match its cost, making it a good option for those seeking affordable accommodation. While the value and pricing are commended, some guests felt that the hotel leans more towards a 2-star rating despite its 3-star classification. The staff were noted as fine, adding to the overall satisfactory experience. However, there were mentions of disrespectful guests, suggesting a mixed environment. For the rate offered, many find the hotel perfectly acceptable and a decent choice for an economical stay.
Location Show Map
Location
The shuttle service to the airport is frequently highlighted as a major plus, offering ease and convenience for those catching flights. Additionally, the hotel is described as well-placed between Dallas and Fort Worth, making it a strategic spot for those needing to travel within the metro area. Many visitors have found it extremely beneficial for work-related trips, conventions and interviews due to its central placement.
Despite some concerns about there not being much directly around the hotel, the overwhelming sentiment is that it's an excellent base for both business and leisure travelers looking for easy airport access and central positioning at a reasonable price.
Breakfast
Guests frequently complained that the breakfast did not live up to expectations with some describing it as a simple snack rather than a proper meal. The absence of hot items, fresh fruit or even basic toast and jam led to widespread disappointment. Many felt that the breakfast lacked variety and substance, calling it one of the most disappointing aspects of their stay. Common sentiments included a desire for a more traditional breakfast setup with some comparing the current offering unfavorably to standard breakfast options found at similar hotels.
Additionally, there were expressions of frustration over the COVID-19 pandemic being used as a justification for the reduced service with guests pointing out that other hotels had managed to adapt while maintaining better breakfast options. Overall, the breakfast at SureStay by Best Western Irving Grapevine DFW North falls short of guest expectations, failing to provide a satisfying start to the day.
Rooms
However, the hotel seems to struggle significantly with cleanliness, as reviews frequently mention dirty linens, stained sheets and general untidiness in the rooms. Issues like musty or unpleasant odors, cigarette smell and presence of pests such as cockroaches and rats are recurrent themes. Additionally, some guests pointed out specific cleanliness problems like blood stains, hair in the bathtub and dirty surfaces.
The comfort of the beds received mixed feedback; while some found the beds very comfortable, others noted uncomfortable or sagging mattresses. Furniture and facilities appear dated with several comments suggesting the need for updates and repairs. Observations about unreliable room cleaning services and maintenance problems like broken showers, non-functioning AC units and missing light bulbs were also prevalent.
In summary, while the hotel covers the basic necessities and offers some comfortable aspects, significant improvements in cleanliness, maintenance and pest control could enhance the overall guest experience.
Beds
Cleanliness
Staff
However, there were also notable complaints regarding staff behavior. Many guests found the staff to be "rude," "indifferent," and "unprofessional," with some specifically calling out instances of poor customer service and uncooperative attitudes. Issues were also raised about the language proficiency of some staff members, as well as their knowledge of the local area.
Situations involving the housekeeping staff were mixed with several guests noting that cleaning staff either didn't show up or were unresponsive to requests for essentials like towels and toilet paper. The reception staff received a fair share of criticism for not being helpful and lacking proper communication. Instances of staff being overworked and the presence of disrespectful behavior in common areas also detracted from the overall guest experience.
Overall, while some guests had positive interactions with a friendly and supportive staff, a considerable number found the service to fall short of expectations due to unprofessional and unhelpful behavior.
Wi-Fi
Gym
Pool
There were multiple reports of the pool water appearing green, dark or even black at times with a need for more consistent cleaning and maintenance. Additionally, the pool water was frequently described as very warm, which may not be ideal for those seeking a cooler dip.
For sun-sensitive guests, the lack of covering over the pool area was a noted drawback, as it offered no respite from direct sunlight. While some appreciated the pool for its availability, others were disappointed to find it closed during their visit. Noise from nighttime poolside gatherings also affected the stay for a few.
All in all, while the pool at SureStay by Best Western Irving Grapevine DFW North has potential as a relaxing amenity, it appears to require more attention to cleanliness and proper maintenance to meet guest expectations consistently.
Family
However, some aspects were less favorable. The rooms were noted to be cramped, suitable for two people but uncomfortable for a third, leading to situations where some family members had to sleep on the floor. Noise from other guests, specifically screaming kids at night, disturbed the peace for some visitors. Additionally, concerns were raised about cleanliness with specific mention of cockroaches in the rooms.
Overall, while the staff's helpfulness stood out positively, the hotel fell short in terms of room size and cleanliness, which affected the overall stay for those traveling with children.
3 Star
No, SureStay by Best Western Irving Grapevine DFW North doesn't have any pool.
No, a spa isn't available at SureStay by Best Western Irving Grapevine DFW North.
Yes, SureStay by Best Western Irving Grapevine DFW North welcomes dogs.
No, parking facilities aren't available at SureStay by Best Western Irving Grapevine DFW North.
Yes, SureStay by Best Western Irving Grapevine DFW North has a gym.
Location Show Map
More Options
