Hotel Aitana
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Summary of reviewsHotel Aitana enjoys a favorable reputation, particularly highlighted by its strategic location and commendable amenities.
Guests value the hotel's proximity to the Hendaye train station, making it a convenient stopover for those traveling between France and Spain. Its positioning on the Camino del Norte and near the Ficoba exhibition center also makes it a practical choice for hikers, pilgrims and fair attendees. Shops, restaurants and easy access to both Spanish and French sides of the border enhance the overall convenience. Although slightly removed from the center of San Sebastian, the nearby train and metro stations facilitate smooth travel to destinations like Donostia and Bilbao.
The breakfast at Hotel Aitana generally receives positive feedback for its variety and quality with an early start time that accommodates guests' schedules. Some critiques were noted regarding limited options and occasional disorganization, but the friendly and hardworking staff mitigated these issues. Dinner offerings at the on-site restaurant are highly praised with a variety of well-cooked, generous meals available late into the evening. The bar with its late-night patio and good selection of drinks and snacks, further enhances the dining experience.
Rooms at Hotel Aitana are appreciated for their cleanliness, functionality and comfort. Guests particularly note the pleasant terraces and impressive views. However, some rooms lack air conditioning, leading to discomfort in summer and occasional noise issues were reported. Despite these drawbacks, the rooms are suited for stopovers, fulfilling essential needs.
Cleanliness across the hotel is generally well-regarded with diligent daily cleaning ensuring tidy and comfortable spaces. Some minor issues were reported, such as damp patches and neglected areas, but these were exceptions rather than the norm.
The staff at Hotel Aitana is widely praised for their friendliness, professionalism and attentiveness. Guests frequently commend the warm welcomes and courteous service from both reception and restaurant staff, who ensure a pleasant stay despite occasional language barriers.
The hotel's Wi-Fi is also a strong point, offering fast and stable connections throughout the premises. This reliable internet service is a valued aspect of the stay, complementing the overall guest experience.
Parking options are varied with both free and paid facilities available. While some guests faced challenges due to crowded spots or issues with parking codes, the overall availability of convenient parking remains a positive feature.
Hotel Aitana is particularly accommodating for families, offering spacious and comfortable rooms with child-friendly amenities like color-controlled lighting. The family-friendly atmosphere, coupled with hospitable staff, makes it a suitable choice for those traveling with children. However, areas like breakfast offerings could benefit from enhancements to better meet family needs.
Finally, the comfort of the beds at Hotel Aitana stands out, contributing positively to guests' sleep quality. While there are occasional mentions of smaller or harder beds, the general feedback indicates a restful and cozy sleeping environment.
Overall, Hotel Aitana is a well-regarded destination that combines convenience, comfort and efficiency, making it a solid choice for various types of travelers.
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Guests value the hotel's proximity to the Hendaye train station, making it a convenient stopover for those traveling between France and Spain. Its positioning on the Camino del Norte and near the Ficoba exhibition center also makes it a practical choice for hikers, pilgrims and fair attendees. Shops, restaurants and easy access to both Spanish and French sides of the border enhance the overall convenience. Although slightly removed from the center of San Sebastian, the nearby train and metro stations facilitate smooth travel to destinations like Donostia and Bilbao.
The breakfast at Hotel Aitana generally receives positive feedback for its variety and quality with an early start time that accommodates guests' schedules. Some critiques were noted regarding limited options and occasional disorganization, but the friendly and hardworking staff mitigated these issues. Dinner offerings at the on-site restaurant are highly praised with a variety of well-cooked, generous meals available late into the evening. The bar with its late-night patio and good selection of drinks and snacks, further enhances the dining experience.
Rooms at Hotel Aitana are appreciated for their cleanliness, functionality and comfort. Guests particularly note the pleasant terraces and impressive views. However, some rooms lack air conditioning, leading to discomfort in summer and occasional noise issues were reported. Despite these drawbacks, the rooms are suited for stopovers, fulfilling essential needs.
Cleanliness across the hotel is generally well-regarded with diligent daily cleaning ensuring tidy and comfortable spaces. Some minor issues were reported, such as damp patches and neglected areas, but these were exceptions rather than the norm.
The staff at Hotel Aitana is widely praised for their friendliness, professionalism and attentiveness. Guests frequently commend the warm welcomes and courteous service from both reception and restaurant staff, who ensure a pleasant stay despite occasional language barriers.
The hotel's Wi-Fi is also a strong point, offering fast and stable connections throughout the premises. This reliable internet service is a valued aspect of the stay, complementing the overall guest experience.
Parking options are varied with both free and paid facilities available. While some guests faced challenges due to crowded spots or issues with parking codes, the overall availability of convenient parking remains a positive feature.
Hotel Aitana is particularly accommodating for families, offering spacious and comfortable rooms with child-friendly amenities like color-controlled lighting. The family-friendly atmosphere, coupled with hospitable staff, makes it a suitable choice for those traveling with children. However, areas like breakfast offerings could benefit from enhancements to better meet family needs.
Finally, the comfort of the beds at Hotel Aitana stands out, contributing positively to guests' sleep quality. While there are occasional mentions of smaller or harder beds, the general feedback indicates a restful and cozy sleeping environment.
Overall, Hotel Aitana is a well-regarded destination that combines convenience, comfort and efficiency, making it a solid choice for various types of travelers.
Hotel with Parking
Hotel Aitana offers parking facilities for its guests, including both free and paid options, with covered and uncovered spaces available. The parking is also guarded 24 hours.
EV charging stations
Hotel with EV Charging Stations
Hotel near Golf Courses
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
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Accessible Hotel
Small Hotel
Hotel with Tennis Courts
About Hotel Aitana
License: HSS00630
Guest Reviews
Location
The hotel also serves as a favorable point for hikers and pilgrims, being right on the Camino del Norte and close to other scenic hiking routes. It is also located near the Ficoba exhibition center, making it a practical choice for fair attendees.
Surrounding amenities include shops, restaurants and easy access to both the Spanish and French sides of the border, enhancing the convenience of stay. Despite being slightly distant from the center of San Sebastian, the hotel's location near train and metro stations ensures smooth travel to various destinations, including Donostia and Bilbao.
Overall, Hotel Aitana is well-appreciated for its strategic location, friendly staff and clean facilities, making it a solid choice for both short and extended stays.
Breakfast
On the downside, some guests felt the breakfast was basic and lacked variety with occasional comments on it being overpriced for what was offered. Elements like limited choices and the absence of fruit were noted by a few, while others found the service could sometimes be unorganized or slow, though the hardworking and friendly staff were acknowledged positively by many.
Overall, while the breakfast generally meets expectations and contributes to a good start to the day, a few guests experienced inconsistencies and suggested more generous and varied offerings could elevate the experience. Despite some critiques, the breakfast at Hotel Aitana contributes positively to the overall stay, combining good quality meals with a convenient and welcoming environment.
Dinner
The restaurant setting is pleasant and well-located, adding to the overall dining experience. Additionally, the helpful and welcoming staff enhance the positive atmosphere, providing superb service that guests find accommodating and friendly. The bar also garners positive feedback, featuring a late-night patio and a decent selection of drinks and snacks.
Breakfast at the hotel has received mixed reviews. While many guests appreciated the generous and varied offerings, including vegetarian and vegan options, some critiques focused on the limited selections and small portions. Despite these few critiques, the complimentary breakfast continues to be a valued aspect of guests' stays.
Overall, Hotel Aitana's dining experiences—complemented by a warm and welcoming staff—are frequently highlighted as reasons for guest satisfaction. The convenience of enjoying meals on site, coupled with the quality and variety of food, makes dining at the hotel a substantial part of its appeal.
Rooms
However, several reviews pointed out that the rooms can become extremely hot, especially in the summer, as they lack air conditioning. Issues with noise, either from the street or due to poor soundproofing, were also mentioned. Some of the bathrooms were described as outdated and small with occasional maintenance problems such as dripping taps and musty smells.
Overall, the rooms at Hotel Aitana are described as basic and unpretentious, fulfilling essential needs for a comfortable stay. They are particularly noted for being well-suited for stopovers, given their functionality and cleanliness. The lack of air conditioning and some outdated features might be a drawback for some guests, but for those seeking a clean, simple and well-located accommodation, Hotel Aitana stands as a reasonable choice.
Beds
However, it appears that not all experiences were perfect. Some guests found the beds to be on the smaller side or harder than they would have liked. There were occasional mentions of uncomfortable extra beds and issues with pillows. Despite these isolated concerns, the overall feedback points to the hotel providing a generally restful and cozy sleeping environment.
Guests also appreciated the late check-out option, which complements the emphasis on comfort and relaxation during their stay. Overall, while there are a few areas needing improvement, Hotel Aitana mostly delivers on offering a comfortable bed experience.
Cleanliness
However, there were a few isolated reports of cleanliness issues. Some guests encountered problems such as damp patches with mold, dirty duvets and general neglect like peeling walls or broken lights. A handful of reviews mentioned dirty showers, incomplete cleaning and noisy surroundings detracting from the experience.
Despite these few downsides, the majority of guests shared satisfaction with the cleanliness, highlighting clean and comfortable rooms that provide good value for money. The friendly and attentive staff further enhance the pleasant stay, making Hotel Aitana a preferred choice for many travelers seeking a clean and hospitable environment.
Staff
Wi-Fi
Parking
The hotel’s location provides the advantage of parking in front it without being in the crowded city center. Additionally, there are nearby parking options which guests found manageable and free for parking zones with suitable timing.
However, some guests noted challenges with parking, citing instances where the parking code didn't work or where parking spaces tended to be crowded. Some reviews mentioned that certain paid parking facilities are located far from the hotel, causing inconvenience. Despite this, the recommendation often leans towards utilizing the supervised parking available for an additional fee as it seems to offer good service and security.
Overall, while the hotel provides various parking options, potential guests should anticipate that at times, finding a parking spot, especially a free one, might require some effort.
Family
A standout feature is the room lighting, which children find delightful due to the color controller. This small but fun amenity has been mentioned multiple times as a pleasant surprise for younger guests.
Overall, the hotel exudes a family-friendly atmosphere. The staff is described as being exceptionally welcoming and hospitable towards families, which enhances the overall experience. The spacious terrace offers a great area for families to relax together, further adding to the hotel's charm.
While the breakfast offerings could be improved to better suit family needs, the general services like good crib provision make it an adequate choice for those traveling with children. Additionally, family packages are available, providing more convenience for larger groups.
Hotel Aitana proves to be a family-oriented destination that meets the essential needs of its guests, making it a commendable option for family stays.
No, Hotel Aitana doesn't have any pool.
No, a spa isn't available at Hotel Aitana.
Yes, Hotel Aitana welcomes dogs.
Yes, parking facilities are available at Hotel Aitana.
No, Hotel Aitana doesn't have a gym.
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