The Guesthouse by The Hey Hotel
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Summary of reviewsThe Guesthouse by The Hey Hotel in Interlaken stands out primarily for its excellent central location, which offers guests convenient access to public transport, shops, restaurants and local attractions. Its proximity to the Interlaken West train station and nearby supermarkets enhances the overall convenience, making it a favored choice for travelers.
Guests consistently praise the rich and delicious breakfast buffet served in the charming lobby and café areas, despite some concerns about the high cost. The dinner experience also receives commendations for the quality of food and service in the well-decorated restaurant and bar. The friendly and helpful staff, especially at the reception and in the restaurant, contribute significantly to the positive guest experience, being frequently highlighted for their exceptional service and accommodating nature.
The rooms at The Guesthouse by The Hey Hotel receive mixed reviews. While they are often described as clean, spacious and comfortable with modern decor and good amenities like great televisions, there are notable concerns about room size, lack of certain amenities such as air conditioning and a fridge and inconsistent cleanliness. The noise levels, views of construction sites and maintenance issues further detract from the overall experience.
Cleanliness in general elicits varied responses. While many guests appreciate the clean and spacious rooms and overall hotel environment, issues such as moldy bathrooms, dirty hallways and unpleasant odors have been reported. However, the positive experiences with cleanliness generally outweigh the negatives.
Parking is available but involves additional costs and some logistical considerations, as the parking spaces are not directly at the hotel and may be relatively small. Nonetheless, the associated parking facility ensures availability.
The beds garner mixed feedback as well; many find them very comfortable, while others complain about hardness and inadequate pillows. Issues with bed cleanliness and configurations also arise in some reviews.
Overall, The Guesthouse by The Hey Hotel provides a generally positive experience, highlighted by its location, pleasant dining options and friendly staff, though there are areas for improvement in room amenities and cleanliness consistency.
Categories
Guests consistently praise the rich and delicious breakfast buffet served in the charming lobby and café areas, despite some concerns about the high cost. The dinner experience also receives commendations for the quality of food and service in the well-decorated restaurant and bar. The friendly and helpful staff, especially at the reception and in the restaurant, contribute significantly to the positive guest experience, being frequently highlighted for their exceptional service and accommodating nature.
The rooms at The Guesthouse by The Hey Hotel receive mixed reviews. While they are often described as clean, spacious and comfortable with modern decor and good amenities like great televisions, there are notable concerns about room size, lack of certain amenities such as air conditioning and a fridge and inconsistent cleanliness. The noise levels, views of construction sites and maintenance issues further detract from the overall experience.
Cleanliness in general elicits varied responses. While many guests appreciate the clean and spacious rooms and overall hotel environment, issues such as moldy bathrooms, dirty hallways and unpleasant odors have been reported. However, the positive experiences with cleanliness generally outweigh the negatives.
Parking is available but involves additional costs and some logistical considerations, as the parking spaces are not directly at the hotel and may be relatively small. Nonetheless, the associated parking facility ensures availability.
The beds garner mixed feedback as well; many find them very comfortable, while others complain about hardness and inadequate pillows. Issues with bed cleanliness and configurations also arise in some reviews.
Overall, The Guesthouse by The Hey Hotel provides a generally positive experience, highlighted by its location, pleasant dining options and friendly staff, though there are areas for improvement in room amenities and cleanliness consistency.
Hotel near Golf Courses
Associated with THE HEY HOTEL, a listed Golfhotel, this guesthouse provides another accommodation option from a partner hotel of Golf Club Interlaken-Unterseen.
Accessible Hotel
The Guesthouse by The Hey Hotel offers wheelchair access and facilities for disabled guests. It has a toilet for disabled and a bathroom for disabled.
3-Star Hotel
The Guesthouse by The Hey Hotel is centrally located in Interlaken, offering convenient access to Mystery Rooms and Lake Brienz. The hotel provides amenities such as complimentary wireless internet access, ski storage, and tour/ticket assistance.
Hotel near Ski Resorts
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
Guest Reviews
The Guesthouse by The Hey Hotel boasts an excellent and central location in the heart of Interlaken, making it an ideal choice for travelers. Guests consistently praise its proximity to the Interlaken West train station and bus stop, which offers convenient access to public transport. The hotel is surrounded by a variety of shops, restaurants and bars and is also close to supermarkets, including a nearby Coop. The central positioning means most attractions, hiking spots and the serene lake are just a short walk away, enhancing the overall convenience for visitors. The clean and spacious family rooms, alongside friendly and helpful staff, add to the positive experience of staying at this well-located hotel.
The breakfast at 'The Guesthouse by The Hey Hotel' receives high praise from guests with many describing it as excellent, very good and amazing. Guests consistently highlight the rich and delicious selection available, noting the wide variety and the overall quality of the breakfast buffet. The lobby and café areas, where breakfast is served, are also charming and contribute to the pleasant dining experience.
However, a notable drawback is the cost with several reviewers mentioning that at CHF 25.00 per person, the breakfast is considered too expensive. Some guests opted not to try it due to the price and there were a few minor inconveniences such as the presence of only one coffee machine, which could lead to delays.
Despite the price concerns, for those who choose to indulge, the breakfast often leaves a positive impression, making it a highlight of their stay. Overall, while the breakfast is not included in the standard rate and comes at a premium, its quality and variety make it a delightful start to the day for many guests.
The Guesthouse by The Hey Hotel offers an impressive dining experience with its excellent restaurant and bar. Guests commend the good quality of food and service at the hotel restaurant with many describing the food as delicious. The staff are noted to be very helpful, offering valuable recommendations for dinner. The dining areas, including the lobby and reception, boast modern and well-decorated interiors, contributing to a pleasant atmosphere. However, some guests have noted food smells from nearby restaurants infiltrating the rooms, which detracts from the overall experience. Additionally, the inclusion of a small fridge in the rooms would enhance the stay. Despite these minor inconveniences, the restaurant and bar generally receive praise for their great look and nice ambience.
The Guesthouse by The Hey Hotel offers a mixed experience with its rooms. On the positive side, guests frequently highlight that the rooms are clean, spacious and equipped with comfortable beds. The loft rooms are particularly well-received and several guests appreciated the modern decor and the presence of amenities like a great television.
However, there are notable drawbacks. Many guests found the rooms small, sometimes even too cramped for comfort and lacking essential amenities such as air conditioning, a fridge or even proper ventilation. Noise levels can be high and some rooms overlook construction sites, making opening windows challenging. Cleanliness is also inconsistent with reports of dirty toilets and uncleaned areas under beds.
The rooms' condition varies with some described as outdated and in need of maintenance. Issues like broken bathroom floors, outdated shower curtains and the absence of closets for clothes storage were noted. Upgrades to more comfortable rooms are sometimes necessary, indicating variability in room quality.
Overall, while the hotel's rooms have some commendable features and can meet basic needs, they often fall short in terms of space, amenities and consistent cleanliness, leading to a less-than-ideal value for money.
The Guesthouse by The Hey Hotel receives mixed feedback regarding the comfort of its beds. On the positive side, numerous guests found the beds to be very comfortable and of great quality, appreciating the restful sleep they provided. Phrases like "super comfortable" and "nice comfortable bed" were frequently mentioned, highlighting the satisfaction among many visitors.
However, not all guests shared this sentiment. Several reviews pointed out that the beds were too hard and uncomfortable with descriptions like "the bed was a rock" and "beds were very hard." Additionally, some guests mentioned that the pillows were flat and insufficient, which impacted their overall comfort.
There were also comments about the bed configurations, particularly the queen-size beds being two twin beds pushed together, which wasn't ideal for everyone. Issues with cleanliness, such as dirty beds and reports of bedbugs, further detracted from the experience for some guests.
In summary, while a significant portion of guests found the beds at The Guesthouse by The Hey Hotel to be comfortable and enjoyable, there were notable concerns about bed hardness, pillow quality and bed cleanliness that future guests might want to consider.
At The Guesthouse by The Hey Hotel, cleanliness appears to be a mixed bag based on guest experiences. The rooms frequently receive praise for being very clean, spacious, modern and comfortable. Guests consistently highlight the cleanliness of both the rooms and the overall hotel, including the lobby and cafe areas. However, several negative remarks point to issues such as moldy bathrooms, uninviting entrances, stained hallways and unpleasant odors from shower curtains. Despite these concerns, the general consensus leans towards the positive with many visitors appreciating the clean and convenient accommodations.
The staff at The Guesthouse by The Hey Hotel receive overwhelmingly positive feedback for their exceptional service and friendly demeanor. Guests frequently highlight the accommodating and attentive nature of the hotel employees, especially those at the reception and in the restaurant. Front desk staff, like Fabio and Mr. Sing, are singled out for their cheerfulness and helpfulness. The team is often described as friendly, helpful and polite with many noting their ability to assist in organizing activities and providing fast service.
Despite a minor mention of unfriendly and poor customer service in a couple of reviews, the overall impression remains overwhelmingly positive. Most people appreciate the pleasant and professional approach of the staff, including the housekeeping team, making the guests' stays comfortable and pleasant. The youthful yet capable team at the front desk and the restaurant contribute to a welcoming environment, further enhancing the guest experience.
The Guesthouse by The Hey Hotel presents a mixed experience when it comes to parking. On the positive side, there is a partnership with a parking facility, ensuring the availability of parking spaces and the location is relatively close. However, some guests find the parking to be a bit far from the hotel and remark on the small size of the spaces. Additionally, the cost of parking, which is 15 francs per day, is not always clearly communicated during the booking process. While some reviews note that parking is good, others mention the absence of free parking and the inconvenience of not having a parking area directly at the hotel. Overall, parking is available but may involve extra costs and some logistical considerations.
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Location
Breakfast
However, a notable drawback is the cost with several reviewers mentioning that at CHF 25.00 per person, the breakfast is considered too expensive. Some guests opted not to try it due to the price and there were a few minor inconveniences such as the presence of only one coffee machine, which could lead to delays.
Despite the price concerns, for those who choose to indulge, the breakfast often leaves a positive impression, making it a highlight of their stay. Overall, while the breakfast is not included in the standard rate and comes at a premium, its quality and variety make it a delightful start to the day for many guests.
Dinner
Rooms
However, there are notable drawbacks. Many guests found the rooms small, sometimes even too cramped for comfort and lacking essential amenities such as air conditioning, a fridge or even proper ventilation. Noise levels can be high and some rooms overlook construction sites, making opening windows challenging. Cleanliness is also inconsistent with reports of dirty toilets and uncleaned areas under beds.
The rooms' condition varies with some described as outdated and in need of maintenance. Issues like broken bathroom floors, outdated shower curtains and the absence of closets for clothes storage were noted. Upgrades to more comfortable rooms are sometimes necessary, indicating variability in room quality.
Overall, while the hotel's rooms have some commendable features and can meet basic needs, they often fall short in terms of space, amenities and consistent cleanliness, leading to a less-than-ideal value for money.
Beds
However, not all guests shared this sentiment. Several reviews pointed out that the beds were too hard and uncomfortable with descriptions like "the bed was a rock" and "beds were very hard." Additionally, some guests mentioned that the pillows were flat and insufficient, which impacted their overall comfort.
There were also comments about the bed configurations, particularly the queen-size beds being two twin beds pushed together, which wasn't ideal for everyone. Issues with cleanliness, such as dirty beds and reports of bedbugs, further detracted from the experience for some guests.
In summary, while a significant portion of guests found the beds at The Guesthouse by The Hey Hotel to be comfortable and enjoyable, there were notable concerns about bed hardness, pillow quality and bed cleanliness that future guests might want to consider.
Cleanliness
Staff
Despite a minor mention of unfriendly and poor customer service in a couple of reviews, the overall impression remains overwhelmingly positive. Most people appreciate the pleasant and professional approach of the staff, including the housekeeping team, making the guests' stays comfortable and pleasant. The youthful yet capable team at the front desk and the restaurant contribute to a welcoming environment, further enhancing the guest experience.
Parking
No, The Guesthouse by The Hey Hotel doesn't have any pool.
No, a spa isn't available at The Guesthouse by The Hey Hotel.
Yes, The Guesthouse by The Hey Hotel welcomes dogs.
Yes, parking facilities are available at The Guesthouse by The Hey Hotel.
No, The Guesthouse by The Hey Hotel doesn't have a gym.
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