Hotel Sailer
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Summary of reviewsHotel Sailer in Innsbruck achieves high praise, particularly for its strategic location. Positioned conveniently close to the main train station, city center, Old Town and other local attractions, it offers an ideal base for tourists and train travelers. Guests appreciate the hotel's blend of central yet peaceful surroundings and the added benefit of on-site parking for those arriving by car, making exploration easy and stress-free.
The hotel's breakfast consistently impresses with its quality and variety. Guests laud the extensive selection of sweet and savory options, freshly cooked eggs, pastries, fruits and local delicacies. While the price of breakfast is sometimes considered high, many feel it is justified by the range and excellence of the offerings. Despite occasional comments on the setting's atmosphere, the service is widely praised for its friendliness and attentiveness, enhancing the overall dining experience.
Dinner at Hotel Sailer stands out with guests frequently commending the well-prepared, delicious traditional Austrian fare and Tyrolean specialties. The restaurant's cozy ambiance, both indoors and in the garden, further enhances the dining experience. Even with minor mentions of slow service or limited vegan options, the overall feedback underscores exceptional food quality and superior service.
The rooms receive accolades for their spaciousness, cleanliness and modern comfort. Guests highlight the ample space suitable for both single travelers and larger groups. Modern furnishings, stylish décor and well-maintained amenities create a cozy and inviting atmosphere. The bathrooms are particularly praised for their size and modernity with daily housekeeping ensuring a clean environment. Although there are occasional mentions of noise or slightly outdated rooms, the consensus is one of satisfaction with the contemporary and thoughtfully designed accommodations.
The cleanliness across the hotel is another strong point with guests consistently noting the spotless condition of rooms and common areas. The diligent cleaning staff ensures a neat and tidy environment, contributing to a comfortable and pleasant stay.
The dedication and friendliness of Hotel Sailer's staff significantly enhance the guest experience. Reviews frequently commend the team for their professionalism, helpfulness and efficiency. Multilingual abilities and local knowledge, especially regarding activities like hiking, add to the welcoming and supportive atmosphere that guests appreciate.
WiFi at the hotel receives mostly positive reviews for its speed and reliability, although there are some instances of spotty connections, particularly in certain rooms. Nonetheless, the staff's responsiveness in resolving issues is noted favorably.
The hotel offers various parking options, including an underground garage and nearby facilities, which are generally found to be convenient. Despite occasional challenges with availability or cost, the multiple options provided cater to different needs effectively.
Families find Hotel Sailer highly accommodating with spacious family rooms, dedicated play areas and amenities for young children. The hotel ensures a family-friendly environment, although some room features such as transparent showers may pose minor challenges.
Ski enthusiasts benefit from Hotel Sailer's convenient location near ski buses and lifts, as well as ample ski storage facilities. The cozy ski lodge ambiance of the breakfast room and clean sauna facilities add to the appeal for those looking to unwind after a day on the slopes.
Lastly, the surrounding area offers diverse dining and nightlife options, allowing guests to enjoy a vibrant atmosphere with nearby bars and nightlife spots, while still providing a peaceful retreat within the hotel.
Overall, Hotel Sailer presents a well-rounded and highly recommended stay, combining strategic location, excellent dining, comfortable accommodations and exceptional service.
Categories
The hotel's breakfast consistently impresses with its quality and variety. Guests laud the extensive selection of sweet and savory options, freshly cooked eggs, pastries, fruits and local delicacies. While the price of breakfast is sometimes considered high, many feel it is justified by the range and excellence of the offerings. Despite occasional comments on the setting's atmosphere, the service is widely praised for its friendliness and attentiveness, enhancing the overall dining experience.
Dinner at Hotel Sailer stands out with guests frequently commending the well-prepared, delicious traditional Austrian fare and Tyrolean specialties. The restaurant's cozy ambiance, both indoors and in the garden, further enhances the dining experience. Even with minor mentions of slow service or limited vegan options, the overall feedback underscores exceptional food quality and superior service.
The rooms receive accolades for their spaciousness, cleanliness and modern comfort. Guests highlight the ample space suitable for both single travelers and larger groups. Modern furnishings, stylish décor and well-maintained amenities create a cozy and inviting atmosphere. The bathrooms are particularly praised for their size and modernity with daily housekeeping ensuring a clean environment. Although there are occasional mentions of noise or slightly outdated rooms, the consensus is one of satisfaction with the contemporary and thoughtfully designed accommodations.
The cleanliness across the hotel is another strong point with guests consistently noting the spotless condition of rooms and common areas. The diligent cleaning staff ensures a neat and tidy environment, contributing to a comfortable and pleasant stay.
The dedication and friendliness of Hotel Sailer's staff significantly enhance the guest experience. Reviews frequently commend the team for their professionalism, helpfulness and efficiency. Multilingual abilities and local knowledge, especially regarding activities like hiking, add to the welcoming and supportive atmosphere that guests appreciate.
WiFi at the hotel receives mostly positive reviews for its speed and reliability, although there are some instances of spotty connections, particularly in certain rooms. Nonetheless, the staff's responsiveness in resolving issues is noted favorably.
The hotel offers various parking options, including an underground garage and nearby facilities, which are generally found to be convenient. Despite occasional challenges with availability or cost, the multiple options provided cater to different needs effectively.
Families find Hotel Sailer highly accommodating with spacious family rooms, dedicated play areas and amenities for young children. The hotel ensures a family-friendly environment, although some room features such as transparent showers may pose minor challenges.
Ski enthusiasts benefit from Hotel Sailer's convenient location near ski buses and lifts, as well as ample ski storage facilities. The cozy ski lodge ambiance of the breakfast room and clean sauna facilities add to the appeal for those looking to unwind after a day on the slopes.
Lastly, the surrounding area offers diverse dining and nightlife options, allowing guests to enjoy a vibrant atmosphere with nearby bars and nightlife spots, while still providing a peaceful retreat within the hotel.
Overall, Hotel Sailer presents a well-rounded and highly recommended stay, combining strategic location, excellent dining, comfortable accommodations and exceptional service.
Family Friendly Hotel
Hotel Sailer is a frequently booked family hotel in Innsbruck. It offers services and a setting that are well-suited for family stays.
Hotel near Nightlife Spots
Hotel Sailer is located near Maria-Theresien-Straße. This street is known for its vibrant nightlife, offering a variety of bars and pubs.
Business Hotel
Hotel Sailer is listed among the top conference hotels in Innsbruck, suggesting it has facilities suitable for business events, though specific details are not available in the provided data.
Hotel with Parking
Hotel Sailer offers parking and is well-regarded for its excellent service. The hotel's location in Innsbruck City Centre and the availability of parking make it a convenient choice for visitors.
EV charging stations
Hotel with EV Charging Stations
This hotel provides EV charging stations for guests. It is a convenient choice for travelers with electric vehicles.
4-Star Hotel
Offers comfortable rooms and a convenient location near the train station. Provides good value with its amenities and service, making it a reliable option for travelers.
Historic Hotel
Hotel near Ski Resorts
Hotel for Honeymoon
Romantic Hotel
Guest Reviews
Hotel Sailer receives high praise from guests mainly for its strategic location, making it an ideal choice for those visiting Innsbruck. Positioned just a few minutes walk from both the main train station and the city center, it offers unmatched convenience for train travelers and tourists alike. Guests appreciate its close proximity to Old Town, numerous attractions and public transportation, enhancing the overall ease of exploration within the city.
The hotel's central yet quiet location ensures a peaceful stay while still being within walking distance to key sites like the Golden Roof and the historic district. It also boasts easy access to the Brenner highway, making it handy for those arriving by car. Additionally, the presence of on-site parking further adds to its convenience for vehicular travelers.
Many guests highlight the clean, spacious rooms and commend the attentive, friendly staff. The breakfast is frequently mentioned as a standout feature, contributing to a pleasant start to the day. With its blend of modern amenities and a serene environment, Hotel Sailer offers a comfortable and strategically placed base for anyone looking to explore Innsbruck.
Hotel Sailer in Innsbruck consistently impresses guests with its breakfast offerings. The majority of reviews highlight the quality and variety of the breakfast buffet, describing it as good, very good or excellent. Many guests appreciate the diverse selection of both sweet and savory options, including freshly cooked eggs, a variety of breads, pastries, fruits and local delicacies. The breakfast is replenished regularly and offers something for every taste.
The setting and atmosphere of the breakfast room garner mixed reviews with some guests noting it as beautiful and inviting, while others found it uncomfortable or too small for the number of guests. The service level is generally praised with friendly and attentive staff contributing positively to the overall experience.
While the breakfast's price point is noted by some as being on the higher side, many guests feel it is justified by the extensive options and quality. However, a few reviews did mention that the breakfast could use more variety, particularly in hot food options or that it fell short of expectations for a four-star hotel.
Overall, the breakfast at Hotel Sailer leaves a strong impression of being a robust, well-managed offering that caters well to its guests, earning it high marks and making it a noteworthy aspect of the stay.
Hotel Sailer boasts remarkable dining experiences that leave guests highly satisfied. The hotel's restaurant consistently receives praise for its delicious and well-prepared dishes with several reviews highlighting the excellent quality of the traditional Austrian fare. The diverse menu features refined regional cuisine and Tyrolean specialties and the New Year's Eve and special dinner menus are frequently cited as highlights.
The restaurant ambiance adds to the dining experience with options for both indoor and garden seating that guests find cozy and inviting. Despite a few mentions of slow service and limited vegan and children's options, the exceptional service and courteous staff are recurring positive themes in guest reviews.
Guests appreciate the blend of traditional Tyrolean style and modern comfort in the dining spaces, contributing to an upscale and enjoyable atmosphere. The convenient location of the hotel restaurant, being a top choice in Innsbruck and its pleasant beer garden further enhance the appeal.
Overall, Hotel Sailer's restaurant comes highly recommended for its great food, excellent service and delightful dining atmosphere, making it a standout feature of the hotel stay.
Hotel Sailer receives high praise for its accommodations, frequently noted for their spaciousness and cleanliness. Single travelers particularly appreciate the ample space and even larger groups find the rooms comfortably accommodating. Many guests highlight the modern furnishings and stylish décor, often describing the rooms as cozy and inviting. The cleanliness of the rooms is repeatedly emphasized with daily housekeeping ensuring a neat and tidy environment.
The bathrooms also garner positive attention, being described as large, clean and modern. Some rooms feature unique elements like glass-walled bathrooms, which guests found to be both stylish and functional. Despite the occasional mention of small or outdated rooms, the majority of reviews reflect satisfaction with the contemporary upgrades and thoughtful room designs.
Shared facilities at Hotel Sailer are similarly lauded with several guests noting exceptional quality and comfort. While a few minor issues do arise, such as limited storage space and occasional noise from construction, the general consensus underscores a pleasant and comfortable stay. The overall ambiance, coupled with well-maintained amenities, make this hotel a recommended choice for travelers seeking a blend of modern comfort and reliable service.
The beds at Hotel Sailer received predominantly positive feedback for their comfort. Many guests found the beds to be very comfortable with adjectives like "super comfortable," "extremely comfortable," and "comfortably restful" frequently cited. The bedding quality was also praised, including the duvets and pillows, which were described as feather-light and excellent, contributing to a good night's sleep.
However, there were a few mixed reviews regarding mattress firmness with some guests noting that the mattresses were quite hard. There were also mentions that the sofa bed was subpar, often described as uncomfortable and some issues with single beds sliding apart, potentially disrupting sleep.
Despite these minor complaints, the overall sentiment leaned towards a positive experience with numerous guests noting the beds were very good and conducive to undisturbed and quality sleep. The availability of triple room configurations and modern, well-held beds also added to the appeal for many visitors. Some criticisms about pillows being too soft or flat didn't overshadow the overall positive impression of the hotel's bedding quality and sleeping arrangements.
Hotel Sailer is praised extensively for its cleanliness with guests consistently noting that the rooms are very clean, tidy and well-kept. The hotel itself is described as spotless, impeccably maintained and modern, demonstrating a commitment to maintaining high standards. Several reviews highlight the efficient and thorough cleaning of rooms, bathrooms and common areas with many guests calling out the spotless and tidy condition of the entire facility.
Guests appreciate the hotel's modern and spacious rooms, often mentioning the clean and comfortable environment. The common sentiment is that the furnishing, decor and overall ambiance make for a pleasant stay. Positive reviews also recognize the cleanliness extending to the bathrooms and the dining areas, although there were occasional mentions of missed cleaning appointments and issues with hand soap refilling.
Despite minor criticisms, the majority of the feedback emphasizes the exceptional cleanliness maintained by the diligent cleaning staff, contributing to an overall comfortable and satisfactory experience for guests at Hotel Sailer.
The guest reviews highlight Hotel Sailer's staff as exceptionally accommodating and friendly. The recurring sentiments include descriptions of the staff being super friendly, polite and extremely helpful. Guests consistently appreciated the warm reception, noting that the team was both approachable and professional. The front desk and restaurant staff received specific praise for their courteous and attentive service.
Efficiency and a willingness to assist featured prominently with the staff handling requests quickly and competently. Multilingual abilities and knowledgeable insights, particularly related to local activities such as hiking, also earned commendations. Positive customer interaction was frequently mentioned, underlined by the staff's consistent politeness and readiness to help.
Overall, the reviews depict the hotel staff as a well-trained, welcoming and supportive team that significantly enhances the guest experience, making visitors feel comfortable and valued throughout their stay.
Hotel Sailer boasts a mostly positive reputation regarding its WiFi service among guests. Many reviews commend the hotel's WiFi for being excellent, reliable and fast with good connectivity available throughout the premises. Several guests appreciated that the WiFi met their needs sufficiently, describing it as good, decent and functional. A notable number of guests highlighted smooth internet access with no significant issues and some even mentioned easy setup and access using a code on the room card.
However, not all experiences were consistent. Some guests reported spotty and unstable connections, particularly in certain rooms where the signal could be weak or non-existent. For a few, the WiFi only worked well in common areas and there were occasional drops and interruptions. Streaming services like Netflix and Disney were blocked, which could be a downside for some. Despite these occasional issues, the hotel's staff appeared responsive, resolving connection problems quickly when reported.
Overall, while the WiFi at Hotel Sailer generally receives praise for its reliability and speed, it does have intermittent issues in specific areas or rooms.
Hotel Sailer offers a range of parking options, though the availability and convenience of these options can vary. The hotel features an underground garage and limited on-site parking, which guests generally find convenient and practical. Alternatives include nearby paid parking facilities, though these can be expensive and sometimes fully occupied. During periods of construction, parking can be more challenging with fewer spaces available and guests may need to park at other locations nearby.
While some guests appreciated the secure underground parking and the ability to reserve spaces in advance, others noted that the parking areas were often full or difficult to access. Motorcycle parking is free and there are free outdoor parking spots, although these are dependent on availability.
Despite the limited capacity and occasional inconvenience due to nearby construction, many found the parking satisfactory and highlighted the various options provided by the hotel. However, the cost of parking is often mentioned as being high and potentially adding to the stay's overall expense. Overall, while the parking situation at Hotel Sailer has its limitations, the hotel offers several options to accommodate different needs.
Hotel Sailer appears to be an excellent choice for families seeking a comfortable and accommodating stay. The property boasts multiple family-friendly amenities and facilities that enhance the overall experience for both parents and children.
Guests have highlighted the spacious family rooms, which can comfortably host up to four people, often with individual blankets and separate spaces for added privacy. The family room settings are noted to be modern, functional and well-soundproofed, ensuring a restful environment. Some rooms even offer scenic views of the mountains.
For the little ones, the hotel features several dedicated play areas, including a playroom in the reception area and a small kids' corner. These play zones are stocked with toys and books, which kids seem to thoroughly enjoy. Additionally, there’s an excellent waiting room for small children and a kids' game room available. This special attention to children's needs extends to the provision of cribs for toddlers.
Families looking for more than just a place to sleep will find the hotel's family-friendly setting, safe environment and attentive staff notably appealing. The hotel also offers amenities for babies, such as baby beds and other necessities, making it easier for parents to travel with young children.
However, it's worth noting that some rooms have transparent showers, which might be uncomfortable for families sharing a space. Additionally, for families planning frequent skiing activities, the hotel's location might present some logistical challenges.
Overall, Hotel Sailer provides a welcoming and accommodating atmosphere for families, ensuring that both adult family members and children have a pleasant and enjoyable stay.
Hotel Sailer offers a delightful experience for ski enthusiasts, providing various amenities catering to those hitting the slopes. Guests appreciate the ski lodge atmosphere of the breakfast room, which sets a cozy and fitting tone each morning. The hotel boasts a spacious and well-equipped ski room, featuring a ski storage facility and a boot heater, ensuring that equipment is kept in optimal condition.
The convenient proximity to ski lifts and ski buses with the latter located just around the corner, makes accessing local ski resorts effortless. Additionally, the hotel's closeness to the train station is ideal for travelers looking to explore Innsbruck with ease. Guests also enjoy the clean and pleasant sauna facilities located at the top of the hotel, offering a perfect way to unwind after a day on the slopes.
Those looking to store e-bikes will find separate storage areas available, catering to the needs of both skiers and cyclists alike. The combination of practical amenities and the hotel's strategic location near ski buses and the famed ski jump makes Hotel Sailer a favored choice for a great ski vacation. Many guests express their intent to return, underscoring the hotel's appeal and reliability for ski trips.
The area around Hotel Sailer boasts a variety of dining options and an array of nightlife activities. Guests can easily find good places to entertain themselves with local bars featuring friendly staff and a number of nearby nightlife spots. Within the hotel, the restaurant sometimes hosts events adding to the vibrant atmosphere. Guests have also enjoyed starting and finishing their evenings with a nightcap at the hotel's lobby bar. While there is a mention of a Corona party one night, the neighborhood generally remains quiet, providing a peaceful retreat at the end of a lively evening. Overall, the nightlife around Hotel Sailer offers a balanced mix of excitement and tranquility.
Hotel Sailer is officially rated as a four-star establishment and there is a mix of both commendable and critical feedback regarding this rating. Many guests found the rooms comfortable and the hotel meeting several four-star standards. The service is generally perceived as good and in line with what one would expect from a four-star hotel. Additionally, some reviewers noted the hotel offers good value and meets all the criteria of its rating.
However, there are several areas where Hotel Sailer falls short of expectations. Some guests felt that the hotel did not always live up to its four-star status, citing a lack of certain facilities like an indoor pool and feeling that some services and details were not up to par. There were also mentions of the hotel being functional rather than cozy and at times appearing outdated. Pricing, particularly for breakfast, was considered on the higher side compared to other hotels.
Despite these criticisms, the hotel maintains a steady reputation for providing a level of service consistent with official four-star ratings. Nonetheless, for some, the overall experience felt lacking in certain four-star amenities and modern touches.
Hotel Sailer has garnered positive feedback for its suitability for business travelers. Guests recommend it as very business-friendly, highlighting its appropriate business amenities, functional facilities and comfortable environment for working. The hotel provides an optimal professional environment with adequate storage space, a business center and conference facilities. Rooms are described as clean and modern, spacious enough to meet business needs and equipped with core facilities necessary for work tasks.
The hotel's location is particularly praised, being centrally positioned with a short distance to the city center and train station, which makes it very convenient for train travelers on a business trip. The hospitality is noted to be great with a friendly welcome and good service tailored for business guests. The breakfast and other services are mentioned to align with the standards expected by business travelers.
Hotel Sailer is viewed more as a business-oriented establishment rather than a cozy retreat, making it a solid choice for those on business stays. It offers a professional yet comfortable environment, ensuring that guests have everything they need for a productive trip.
Hotel Sailer boasts an impressive blend of historical charm and modern amenities, nestled conveniently near the historic center. This stunning and cozy establishment is housed in a building over 120 years old, which has been tastefully refurbished to maintain its traditional Tyrolean essence. The hotel's historic dining rooms and old lounges exude an authentic sense of the past, providing an atmospheric dining experience.
Its prime location places guests just a few minutes' walk from the old town and historic sites, making it an excellent base for exploring the city's rich heritage. The convenient proximity to both the train station and the historic parts of the city enhances its appeal.
The rooms have been newly renovated, featuring stylish bathrooms and a classic-modern style that seamlessly blends with the hotel's historical ambiance. Additionally, the presence of a minibar and thick curtains in the spacious rooms ensures a comfortable stay. Overall, Hotel Sailer is a historical landmark that has succeeded in preserving its historic charm while offering modern comfort and convenience.
Hotel Sailer promises a luxurious experience, evident in its modernly furnished rooms and luxurious ambiance. Guests noted the luxury feel and touch throughout their stay, highlighted by five-star amenities and top-quality facilities. The hotel's excellent location further enhances its appeal and the luxurious interior and setting ensure a truly opulent experience.
Hotel Sailer impresses guests with its romantic charm, especially in its restaurant, which many describe as a cozy and poetic haven. The ambiance is often highlighted as romantic and inviting, making it an ideal setting for a quiet dinner with a loved one. The hotel's rooms also contribute to the romantic experience, providing a comfortable and warm atmosphere perfect for a romantic getaway.
Additionally, the surrounding scenery adds to the hotel's appeal with picturesque mountain views creating a serene and romantic backdrop. While the local area offers limited nightlife, this aspect adds to the secluded and intimate feel of the stay, allowing guests to focus on the tranquil and romantic elements of their visit.
Location Show Map
Location
The hotel's central yet quiet location ensures a peaceful stay while still being within walking distance to key sites like the Golden Roof and the historic district. It also boasts easy access to the Brenner highway, making it handy for those arriving by car. Additionally, the presence of on-site parking further adds to its convenience for vehicular travelers.
Many guests highlight the clean, spacious rooms and commend the attentive, friendly staff. The breakfast is frequently mentioned as a standout feature, contributing to a pleasant start to the day. With its blend of modern amenities and a serene environment, Hotel Sailer offers a comfortable and strategically placed base for anyone looking to explore Innsbruck.
Breakfast
The setting and atmosphere of the breakfast room garner mixed reviews with some guests noting it as beautiful and inviting, while others found it uncomfortable or too small for the number of guests. The service level is generally praised with friendly and attentive staff contributing positively to the overall experience.
While the breakfast's price point is noted by some as being on the higher side, many guests feel it is justified by the extensive options and quality. However, a few reviews did mention that the breakfast could use more variety, particularly in hot food options or that it fell short of expectations for a four-star hotel.
Overall, the breakfast at Hotel Sailer leaves a strong impression of being a robust, well-managed offering that caters well to its guests, earning it high marks and making it a noteworthy aspect of the stay.
Dinner
The restaurant ambiance adds to the dining experience with options for both indoor and garden seating that guests find cozy and inviting. Despite a few mentions of slow service and limited vegan and children's options, the exceptional service and courteous staff are recurring positive themes in guest reviews.
Guests appreciate the blend of traditional Tyrolean style and modern comfort in the dining spaces, contributing to an upscale and enjoyable atmosphere. The convenient location of the hotel restaurant, being a top choice in Innsbruck and its pleasant beer garden further enhance the appeal.
Overall, Hotel Sailer's restaurant comes highly recommended for its great food, excellent service and delightful dining atmosphere, making it a standout feature of the hotel stay.
Rooms
The bathrooms also garner positive attention, being described as large, clean and modern. Some rooms feature unique elements like glass-walled bathrooms, which guests found to be both stylish and functional. Despite the occasional mention of small or outdated rooms, the majority of reviews reflect satisfaction with the contemporary upgrades and thoughtful room designs.
Shared facilities at Hotel Sailer are similarly lauded with several guests noting exceptional quality and comfort. While a few minor issues do arise, such as limited storage space and occasional noise from construction, the general consensus underscores a pleasant and comfortable stay. The overall ambiance, coupled with well-maintained amenities, make this hotel a recommended choice for travelers seeking a blend of modern comfort and reliable service.
Beds
However, there were a few mixed reviews regarding mattress firmness with some guests noting that the mattresses were quite hard. There were also mentions that the sofa bed was subpar, often described as uncomfortable and some issues with single beds sliding apart, potentially disrupting sleep.
Despite these minor complaints, the overall sentiment leaned towards a positive experience with numerous guests noting the beds were very good and conducive to undisturbed and quality sleep. The availability of triple room configurations and modern, well-held beds also added to the appeal for many visitors. Some criticisms about pillows being too soft or flat didn't overshadow the overall positive impression of the hotel's bedding quality and sleeping arrangements.
Cleanliness
Guests appreciate the hotel's modern and spacious rooms, often mentioning the clean and comfortable environment. The common sentiment is that the furnishing, decor and overall ambiance make for a pleasant stay. Positive reviews also recognize the cleanliness extending to the bathrooms and the dining areas, although there were occasional mentions of missed cleaning appointments and issues with hand soap refilling.
Despite minor criticisms, the majority of the feedback emphasizes the exceptional cleanliness maintained by the diligent cleaning staff, contributing to an overall comfortable and satisfactory experience for guests at Hotel Sailer.
Staff
Efficiency and a willingness to assist featured prominently with the staff handling requests quickly and competently. Multilingual abilities and knowledgeable insights, particularly related to local activities such as hiking, also earned commendations. Positive customer interaction was frequently mentioned, underlined by the staff's consistent politeness and readiness to help.
Overall, the reviews depict the hotel staff as a well-trained, welcoming and supportive team that significantly enhances the guest experience, making visitors feel comfortable and valued throughout their stay.
Wi-Fi
However, not all experiences were consistent. Some guests reported spotty and unstable connections, particularly in certain rooms where the signal could be weak or non-existent. For a few, the WiFi only worked well in common areas and there were occasional drops and interruptions. Streaming services like Netflix and Disney were blocked, which could be a downside for some. Despite these occasional issues, the hotel's staff appeared responsive, resolving connection problems quickly when reported.
Overall, while the WiFi at Hotel Sailer generally receives praise for its reliability and speed, it does have intermittent issues in specific areas or rooms.
Parking
While some guests appreciated the secure underground parking and the ability to reserve spaces in advance, others noted that the parking areas were often full or difficult to access. Motorcycle parking is free and there are free outdoor parking spots, although these are dependent on availability.
Despite the limited capacity and occasional inconvenience due to nearby construction, many found the parking satisfactory and highlighted the various options provided by the hotel. However, the cost of parking is often mentioned as being high and potentially adding to the stay's overall expense. Overall, while the parking situation at Hotel Sailer has its limitations, the hotel offers several options to accommodate different needs.
Family
Guests have highlighted the spacious family rooms, which can comfortably host up to four people, often with individual blankets and separate spaces for added privacy. The family room settings are noted to be modern, functional and well-soundproofed, ensuring a restful environment. Some rooms even offer scenic views of the mountains.
For the little ones, the hotel features several dedicated play areas, including a playroom in the reception area and a small kids' corner. These play zones are stocked with toys and books, which kids seem to thoroughly enjoy. Additionally, there’s an excellent waiting room for small children and a kids' game room available. This special attention to children's needs extends to the provision of cribs for toddlers.
Families looking for more than just a place to sleep will find the hotel's family-friendly setting, safe environment and attentive staff notably appealing. The hotel also offers amenities for babies, such as baby beds and other necessities, making it easier for parents to travel with young children.
However, it's worth noting that some rooms have transparent showers, which might be uncomfortable for families sharing a space. Additionally, for families planning frequent skiing activities, the hotel's location might present some logistical challenges.
Overall, Hotel Sailer provides a welcoming and accommodating atmosphere for families, ensuring that both adult family members and children have a pleasant and enjoyable stay.
Ski
The convenient proximity to ski lifts and ski buses with the latter located just around the corner, makes accessing local ski resorts effortless. Additionally, the hotel's closeness to the train station is ideal for travelers looking to explore Innsbruck with ease. Guests also enjoy the clean and pleasant sauna facilities located at the top of the hotel, offering a perfect way to unwind after a day on the slopes.
Those looking to store e-bikes will find separate storage areas available, catering to the needs of both skiers and cyclists alike. The combination of practical amenities and the hotel's strategic location near ski buses and the famed ski jump makes Hotel Sailer a favored choice for a great ski vacation. Many guests express their intent to return, underscoring the hotel's appeal and reliability for ski trips.
Nightlife
4 Star
However, there are several areas where Hotel Sailer falls short of expectations. Some guests felt that the hotel did not always live up to its four-star status, citing a lack of certain facilities like an indoor pool and feeling that some services and details were not up to par. There were also mentions of the hotel being functional rather than cozy and at times appearing outdated. Pricing, particularly for breakfast, was considered on the higher side compared to other hotels.
Despite these criticisms, the hotel maintains a steady reputation for providing a level of service consistent with official four-star ratings. Nonetheless, for some, the overall experience felt lacking in certain four-star amenities and modern touches.
Business
The hotel's location is particularly praised, being centrally positioned with a short distance to the city center and train station, which makes it very convenient for train travelers on a business trip. The hospitality is noted to be great with a friendly welcome and good service tailored for business guests. The breakfast and other services are mentioned to align with the standards expected by business travelers.
Hotel Sailer is viewed more as a business-oriented establishment rather than a cozy retreat, making it a solid choice for those on business stays. It offers a professional yet comfortable environment, ensuring that guests have everything they need for a productive trip.
Historic
Its prime location places guests just a few minutes' walk from the old town and historic sites, making it an excellent base for exploring the city's rich heritage. The convenient proximity to both the train station and the historic parts of the city enhances its appeal.
The rooms have been newly renovated, featuring stylish bathrooms and a classic-modern style that seamlessly blends with the hotel's historical ambiance. Additionally, the presence of a minibar and thick curtains in the spacious rooms ensures a comfortable stay. Overall, Hotel Sailer is a historical landmark that has succeeded in preserving its historic charm while offering modern comfort and convenience.
Luxury
Romantic
Additionally, the surrounding scenery adds to the hotel's appeal with picturesque mountain views creating a serene and romantic backdrop. While the local area offers limited nightlife, this aspect adds to the secluded and intimate feel of the stay, allowing guests to focus on the tranquil and romantic elements of their visit.
No, Hotel Sailer doesn't have any pool.
No, a spa isn't available at Hotel Sailer.
No, Hotel Sailer doesn't allow dogs.
Yes, parking facilities are available at Hotel Sailer.
No, Hotel Sailer doesn't have a gym.
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