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Summary of reviewsThe Hotel Salem offers a highly commendable experience for travelers, remarkable for its prime location, exceptional service and overall comfort. The hotel's central position near Trader Joe's, shops, restaurants and Interstate 5 makes it a convenient hub for exploring Salem with ample parking and easy access to main roads. Despite being situated on a commercial strip, it is often described as a quiet retreat, ideal for repeat visitors.
The breakfast service at The Hotel Salem is a standout, featuring a variety of selections like eggs, sausage, waffles, cereal, yogurt and pastries. Guests appreciate the environmentally conscious touch of serving breakfast on china plates and silverware. Staff during breakfast is noted to be friendly and helpful, adding to the pleasant experience. The breakfast area is quiet and clean, ensuring a good start to the day.
Dining at the hotel's restaurant is also positively reviewed with a pleasing ambiance and attentive staff. The proximity to various dining options further enhances the dining experience for food enthusiasts, offering a diverse range of nearby restaurants and retail stores within walking distance.
The rooms at The Hotel Salem are notably spacious, clean and well-appointed with modern amenities such as mini-fridges, microwaves, coffee pots and kitchenettes. Guests particularly enjoy the comfortable beds and pillows, often referring to the quality of sleep as excellent. The quietness of the rooms, thoughtful design and the inclusion of eco-friendly products contribute to a homely and peaceful stay.
Cleanliness across the hotel is a consistent highlight, from the rooms and common areas to the pool. Guests describe the property as very clean and well-maintained, which significantly enhances the overall guest experience. Helpful and friendly staff also play a crucial role in maintaining this high standard.
The staff at The Hotel Salem are frequently praised for their exceptional service, characterized by friendliness, helpfulness and professionalism. Personalized attention from staff members like Zulma and Aliya leaves a lasting impression on guests, making their stay even more comfortable and pleasant.
WiFi at the hotel generally meets the needs of guests with many noting a strong and reliable connection that is easy to access. While some minor connectivity issues are reported, the overall feedback is positive.
The pool facilities are particularly appealing for families with guests highlighting the cleanliness, maintenance and inviting atmosphere of both the indoor and outdoor pools. The pool’s comfortable temperature and well-kept environment contribute to a fun and relaxing experience for travelers of all ages.
Parking is another favorable aspect with ample and free parking available, making it easy for guests to access the hotel without hassle. Though occasionally full during peak times, the parking generally receives positive remarks.
The beds at The Hotel Salem are widely praised for their comfort, contributing to restful sleep for many guests. The quality of mattresses and bedding underscores the hotel’s commitment to guest comfort, making the beds a notable feature.
Though rated as a three-star hotel, The Hotel Salem frequently exceeds guest expectations, offering a comparable experience to higher-rated establishments like Courtyard Marriott. The combination of comfortable accommodations, friendly staff and good value for the price makes it a popular choice among travelers.
The hotel is also lauded for its pet-friendly policies, particularly accommodating to guests traveling with dogs. With a designated dog-walking area and spacious rooms, it ensures a pleasant stay for both pets and their owners.
In summary, The Hotel Salem receives high praise for its excellent location, cleanliness, comfortable rooms, exceptional staff service and pet-friendly amenities, making it a top choice for travelers seeking a reliable and enjoyable stay in Salem.
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