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Summary of reviewsOYO New Anápolis Hotel in Imperatriz enjoys consistent praise for its prime location. Guests appreciate its proximity to the Imperial Shopping Center, supermarkets, the airport and other key amenities, making it convenient for travelers attending events or simply passing through. The hotel's central setting and accessibility to local attractions considerably enhance its appeal.
While the breakfast offerings received mixed reviews, some guests found it satisfactory, marking a few positive experiences amidst generally unfavorable opinions about variety and quality. The need for improvements in the breakfast service is evident.
The condition of the rooms suggests a significant need for renovations, as many guests pointed out issues like old and deteriorating furnishings, uncleanliness and a lack of essential amenities such as towels and soap. Similarly, cleanliness across the hotel's facilities emerges as a critical concern with repeated mentions of dirty rooms, mold in bathrooms and an overall sense of neglect.
The staff's friendliness is a strong point for the hotel with numerous guests acknowledging the politeness and attentiveness of the employees. However, some instances of unprofessionalism and unmet expectations were also noted.
The parking facilities at the hotel are well-regarded, offering ample covered space that is reasonably priced, which adds convenience for travelers with vehicles. However, the hotel's family-friendliness is questioned due to issues like the cleanliness of the children's pool and the lack of hot water, which pose significant inconveniences for families.
A notable downside is the bed quality with numerous complaints about uncomfortable mattresses, dusty conditions and poor-quality bedding, which negatively impact the overall guest experience.
While the hotel offers cost-effective accommodations, many guests pointed out a discrepancy with its four-star rating, suggesting a decline in quality over time. Overall, the hotel's prime selling point remains its strategic location, supported by friendly staff and good parking, but it requires substantial improvements in room conditions, cleanliness and amenities to meet guest expectations fully.
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