The Hilton Mall of Istanbul is highly regarded for its prime and convenient location, especially appreciated by shopping enthusiasts and travelers with quick accessibility needs. Its proximity to the Mall of Istanbul and a nearby metro station provides exceptional ease for retail therapy and exploring various parts of Istanbul. Despite being close to major amenities, the hotel maintains a serene environment, contributing to a comfortable stay.
Breakfast at the hotel is well-received for its richness and quality, including a wide range of breads, cakes and fresh fruits. While some guests call for more variety and freshness, the general feedback leans towards a satisfying breakfast experience. Dinner, however, has received mixed reviews with room service food described as delicious by some but lacking quality and variety according to others.
The rooms are a standout feature, lauded for their spaciousness, modern design and overall cleanliness. Guests appreciate the large, well-furnished spaces with contemporary amenities, although there are occasional reports of cleanliness issues and minor inconveniences like smoking smells and malfunctioning air-conditioners.
Cleanliness across the hotel generally meets high standards with perfectly clean rooms and well-maintained facilities being frequently highlighted. However, there are some inconsistencies, such as unemptied trash bins and insufficient restocking of essentials. The friendly and helpful staff, particularly the cleaning personnel, add to the positive experience by maintaining a polite and efficient service.
Staff at the Hilton Mall of Istanbul are consistently praised for their friendliness, professionalism and attentive service. Many guests mention specific employees for their exceptional service, contributing significantly to the hotel's welcoming atmosphere. Housekeeping and restaurant staff are also recognized for their courteousness and helpfulness.
The fitness center receives favorable comments for its quality and the inclusion of spa services, meeting the expectations of most guests. Parking, while available, requires a fee and has limited space with some guests noting the absence of a dedicated car garage.
The hotel is family-friendly, offering spacious accommodations that ensure a comfortable stay for families. Large family rooms are a notable highlight, although there are suggestions for more variety in the breakfast buffet and additional activities, especially on Sundays.
Beds at the hotel receive mixed feedback. While many guests find them comfortable with positive mentions of the pillows, some report discomfort due to the quality of the sheets and bed cleanliness.
Regarding its five-star rating, the hotel has mixed reviews. Some guests affirm it deserves this rating for living up to Hilton's reputable standards, while others feel it falls short, suggesting a more appropriate four-star rating. Nevertheless, the Hilton Mall of Istanbul offers a luxurious stay with its commitment to cleanliness, modern design and overall excellent service, providing a premium hospitality experience.
WestSide Residences by Rotana offers a variety of pool and spa amenities that have left a generally positive impression on guests. The hotel boasts an indoor pool and jacuzzi, which many found pleasant and enjoyable. The pool is located on the 15th floor, providing a scenic spot with clean facilities. Guests have described the pool as beautiful, spacious and big with some highlighting its tranquility and appeal for children.
However, there are some issues with temperature control, as multiple reviews noted that the swimming pool water was very cold or even freezing. Operational disruptions were also mentioned with instances of the pool being out of order for over a week and opening times inconsistent with the schedule. During the Corona pandemic, there were closures which understandably affected some guests' experiences.
Despite these setbacks, the pool area, including the sauna and jacuzzi, received high praise, particularly for its cleanliness and overall ambiance. The hotel's pool and gym facilities, paired with good breakfast offerings, contribute to a well-rounded and satisfying stay for many visitors.
Wanda Vista Residence is favorably received by visitors for its strategic location near major shopping hubs like the Mall of Istanbul, offering convenience for retail enthusiasts and those conducting business in the area. While not centrally located to iconic tourist attractions, the property's proximity to commercial areas and a nearby metro enhances accessibility, particularly for guests with access to a car. The hotel's environment is noted for its safety, and cleanliness is well-regarded, with professional staff contributing to a pleasant stay amidst slightly higher pricing.
The breakfast experience at Wanda Vista Residence is broadly appreciated for its variety and quality, often described as good and sufficient for starting the day. While the cost is notable, the overall breakfast quality outweighs any negative aspects for many guests. Rooms at the Residence receive commendations for being spacious, luxurious, and well-equipped with amenities like washing machines and stoves. The modern furnishings and prompt room service elevate the comfort and convenience of the accommodations.
Staff at Wanda Vista Residence are widely praised for their professionalism and friendliness, with notable mentions for the reception team enhancing the guest experience. Names such as Mr. Berkan, Mr. Kadir, and Bushra are highlighted for their helpfulness and attention, contributing to a welcoming atmosphere. The staff's attentive nature and willingness to go the extra mile leave a positive impression, despite minor areas needing improvement.
Cleanliness of the hotel is generally appreciated, though some reviews indicate inconsistency in cleaning services. While many guests find the hotel clean and modern, others report instances of poor cleanliness upon arrival. Despite these mixed reviews, the location and overall amenities often receive positive attention.
In summary, Wanda Vista Residence offers a satisfying blend of location convenience, quality accommodations, and excellent staff service that, for most visitors, results in an enjoyable stay. However, improvements in cleaning standards could enhance the overall experience, aligning it more closely with expectations of a five-star property.
Centro Westside by Rotana offers a variety of amenities to its guests, notably a swimming pool that garners mixed reviews. On the positive side, many guests appreciated the availability of the pool, jacuzzi and gym. The pool area is often described as clean, well-maintained and quite nice for a swim, offering a tranquil environment and a magnificent view, especially from the 15th floor where the gym is also located.
Several guests found the pool relaxing and suitable for swimming, contributing to the overall pleasant experience. The indoor pool is accessible for free, which adds value and there is also a sauna and a Turkish bath that guests can enjoy.
However, there are some criticisms. Some guests reported the pool water as being super cold and not heated, which made swimming uncomfortable and, in some cases, unsuitable. The pool seeming kid-unfriendly and complaints about the smell of cigarettes from the ventilation system also surfaced in the reviews.
Staff interaction at the pool received negative feedback with specific comments on the inconsistency of enforcing rules such as wearing swimming caps and generally unwelcoming behavior. Additionally, some guests faced disruptions due to pool maintenance, closing and disorganized management.
Overall, while the pool at Centro Westside by Rotana has its strengths in terms of cleanliness and facility quality, there are notable areas that require improvement, particularly heating and consistent, welcoming service.
Wanda Vista Istanbul provides an array of amenities for its guests, including varied experiences with its pool facilities. While there is frequent mention of a heated pool, several reports indicate that the heating system often does not work, leaving the pool water cold. There are also accounts of the pool being closed or under renovation during some stays, which can be disappointing for visitors looking to take a dip.
The pool area has generally received mixed reviews. Some describe it as amazing with light effects that enhance the swimming experience, while others find it small, unclean and not well-maintained. For those interested in an outdoor swim, there have been reports that the outdoor pool is occasionally closed or abandoned. Despite some negative feedback, travelers appreciate the available pool options and the effort put into the hotel's spa and gym, which receives high praise for its quality.
For adult guests, the pool's exclusivity can be a perk, as it is open to adults only. However, consistency in pool maintenance and availability seems to be an area in need of improvement to enhance the overall guest experience at the hotel.