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Summary of reviewsCasarão Alpina is highly praised for its idyllic location, perched above Mucugê, providing guests with panoramic views and a tranquil escape surrounded by nature. The hotel's elevated position offers breathtaking views of beautiful mountain landscapes and ensures a pleasant climate, making it a perfect base for exploring nearby attractions, including waterfalls.
One of the standout features of Casarão Alpina is its breakfast, which garners overwhelmingly positive reviews for its variety and quality. The spread includes diverse options such as breads, juices, fruits, tapiocas, salmon and local dishes, all served by friendly and attentive staff in a scenic dining area. The dinner service also receives commendable feedback for its tasty and reasonably priced menu, despite occasional mentions of slow service and inconsistent dish quality.
The rooms at Casarão Alpina are spacious and comfortable, offering a cozy retreat after a day of exploration. Some rooms have been renovated and come with air conditioning and beautiful mountain views. However, many rooms retain an older structure and need urgent renovations and maintenance. Despite these issues, the room sizes and general comfort are favorable with clean bed linens changed daily.
Cleanliness at Casarão Alpina is another highlight with many guests noting the impeccable hygiene of the rooms and bathrooms. However, some issues with dusty conditions and maintenance problems have been noted, indicating the need for regular updates and improved room maintenance.
The hotel staff is frequently lauded for their kindness, politeness and attentiveness. Specific staff members are often highlighted for their exceptional service, contributing significantly to the welcoming atmosphere of the hotel. The staff's language skills and hospitality further enhance the guest experience.
Wi-Fi at Casarão Alpina is a notable issue with many guests reporting weak or non-existent signals in the rooms, though it functions better in the lobby area. The outdoor pool area also receives mixed feedback with some guests appreciating the clean pool and beautiful views, while others note the need for renovation and improvement in cleanliness.
Parking at the hotel is spacious and free, which is convenient for guests with vehicles. However, the parking area’s distance from the entrance and reception, along with issues during rainy weather and poor lighting, are areas needing improvement.
For families, Casarão Alpina offers a welcoming environment with activities for children and a peaceful ambiance, making it suitable for family vacations. Many families have enjoyed their stay, highlighting the hotel's comfort and friendliness.
Overall, Casarão Alpina offers a rewarding stay with stunning natural views, excellent dining options and a friendly and attentive staff, despite some areas needing improvement such as room renovations, Wi-Fi connectivity and pool maintenance.
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