Sunny Days El Palacio Resort & Spa
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Summary of reviewsSunny Days El Palacio Resort & Spa in Hurghada offers a delightful stay with several outstanding features and some areas that require improvement.
The resort's location is a significant advantage, providing direct access to the sea on both sides, making it ideal for swimming, snorkeling and enjoying breathtaking ocean views. Its central positioning between Marina and Dahar ensures easy access to key attractions, shops and restaurants, enhancing convenience for both relaxation and urban exploration. Families find the sandy beaches particularly accommodating for children, contributing to the resort’s reputation as a prime vacation spot.
Breakfast at the resort receives mixed reviews, featuring a variety of pastries, fresh fruits and friendly staff, though it can suffer from long lines and a repetitive menu. Dinner experiences are similarly varied with high praise for the Italian and themed restaurants but criticism for the buffet's limited variety and occasional long waits.
Rooms at the resort boast beautiful sea views and spaciousness with daily cleaning appreciated by many guests. However, the need for updating and maintenance is frequently noted with some rooms experiencing issues like broken fixtures and poor plumbing. Cleanliness across the resort yields mixed feedback with many praising the clean settings and well-maintained grounds, but some pointing out inconsistencies, particularly in busier areas.
Staff service is generally well-regarded with many guests highlighting the friendliness and professionalism of specific team members. However, there are mentions of occasional rudeness and slow service, particularly during peak times.
Wi-Fi access is a common downside with free access limited to the main lobby and often unreliable. Guests seeking better connectivity face additional charges for room Wi-Fi, which is also noted to be weak.
The spa receives positive marks for its professional treatments and variety of amenities, although the pushy behavior of vendors detracts from the experience for some. The gym is equipped with modern machinery and provides fitness classes, though it is small and sometimes noisy.
Pool facilities are plentiful and appreciated for being clean, warm and family-friendly, though some guests noted issues with overcrowding and cleanliness. The beach is particularly praised for its cleanliness, natural beauty and excellent conditions for snorkeling and diving.
In summary, Sunny Days El Palacio Resort & Spa shines with its superb location, scenic views and family-friendly amenities but could benefit from improvements in dining variety, room maintenance, cleanliness and staff consistency to further enhance the guest experience.
Categories
The resort's location is a significant advantage, providing direct access to the sea on both sides, making it ideal for swimming, snorkeling and enjoying breathtaking ocean views. Its central positioning between Marina and Dahar ensures easy access to key attractions, shops and restaurants, enhancing convenience for both relaxation and urban exploration. Families find the sandy beaches particularly accommodating for children, contributing to the resort’s reputation as a prime vacation spot.
Breakfast at the resort receives mixed reviews, featuring a variety of pastries, fresh fruits and friendly staff, though it can suffer from long lines and a repetitive menu. Dinner experiences are similarly varied with high praise for the Italian and themed restaurants but criticism for the buffet's limited variety and occasional long waits.
Rooms at the resort boast beautiful sea views and spaciousness with daily cleaning appreciated by many guests. However, the need for updating and maintenance is frequently noted with some rooms experiencing issues like broken fixtures and poor plumbing. Cleanliness across the resort yields mixed feedback with many praising the clean settings and well-maintained grounds, but some pointing out inconsistencies, particularly in busier areas.
Staff service is generally well-regarded with many guests highlighting the friendliness and professionalism of specific team members. However, there are mentions of occasional rudeness and slow service, particularly during peak times.
Wi-Fi access is a common downside with free access limited to the main lobby and often unreliable. Guests seeking better connectivity face additional charges for room Wi-Fi, which is also noted to be weak.
The spa receives positive marks for its professional treatments and variety of amenities, although the pushy behavior of vendors detracts from the experience for some. The gym is equipped with modern machinery and provides fitness classes, though it is small and sometimes noisy.
Pool facilities are plentiful and appreciated for being clean, warm and family-friendly, though some guests noted issues with overcrowding and cleanliness. The beach is particularly praised for its cleanliness, natural beauty and excellent conditions for snorkeling and diving.
In summary, Sunny Days El Palacio Resort & Spa shines with its superb location, scenic views and family-friendly amenities but could benefit from improvements in dining variety, room maintenance, cleanliness and staff consistency to further enhance the guest experience.
Resort near The Beach
Located on Cournich Road, this resort offers direct beach access and a range of spa treatments. Its beachfront location and family-friendly amenities make it a popular choice.
Resort with Spa
Featuring 'Spa' in its name, this resort provides spa and wellness options for guests seeking relaxation.
Business Resort
Listed as a business hotel option, this resort is expected to provide facilities and services suitable for business stays.
Resort with Water Park
Features an aqua park with a variety of slides and pools for all ages. Offers a range of activities and entertainment options for a fun and relaxing vacation.
Resort with All Inclusive Packages
Beachfront Resort
Resort for Honeymoon
Family Friendly Resort
Romantic Resort
Resort with Swimming Pool
Heated Pool Children's Pool Pool Water Slide Water Park Outdoor Pool
Resort with Parking
Accessible Resort
Resort with Gym
Resort with Tennis Courts
4-Star Resort
Resort with Outdoor Pool
Resort with Pool Water Slide
Resort with Children's Pool
Resort with Heated Pool
Guest Reviews
You'd be hard-pressed to find a better-situated hotel in Hurghada than Sunny Days El Palacio Resort & Spa. Nestled right along the coast, this resort offers guests the luxury of direct access to the sea on both sides, making it perfect for swimming, snorkeling and simply basking in the beauty of the azure waters. The natural beach pool and the serene sea views from the rooms are highlights often praised by visitors.
The hotel’s prime location also means it’s incredibly convenient for those who wish to explore the city. With its central position between Marina and Dahar, guests find themselves just a 10-minute drive from key spots like Sheraton Road and the bustling Marina promenade. Its proximity to the city center, airport and various shops and restaurants enhances the convenience factor significantly.
Staying here offers a harmonious blend of relaxation and urban exploration. The panoramic views of the ocean, coupled with a beautiful lagoon within the premises, provide an unparalleled scenic experience. The large resort area, coupled with facilities like a beachfront setting and multiple pools, cater to both relaxation and active pursuits.
Families find the location especially accommodating with sandy beaches ideal for children and a variety of attractions within a short reach. The resort’s sprawling grounds and strategic setting make it a perfect choice for those seeking both tranquility and easy access to Hurghada’s many activities and sights.
Overall, the Sunny Days El Palacio Resort & Spa stands out not just for its exceptional coastal views and beachfront accessibility but also for its strategic, convenient location that perfectly suits both city explorers and sea lovers.
Sunny Days El Palacio Resort & Spa offers a mixed experience when it comes to breakfast. On the positive side, many guests enjoyed the varied selections, particularly praising the quality of pastries, fresh fruits and the friendliness of the staff. Some reviewers highlighted that breakfast was their favorite meal of the day and mentioned the inclusion of different items such as buns, omelettes, pancakes, sausages and various beverages.
However, there are several recurring complaints that should be noted. Guests often mentioned long lines and waiting times, suggesting that the dining area can get quite chaotic in the morning. Others commented on the repetitive nature of the breakfast options, which lacked diversity over the course of their stay. The quality of items like pancakes and omelettes was sometimes inconsistent with reports of them being undercooked or overly oily.
Additionally, the breakfast service schedule seemed to confuse some guests with conflicting information about start times causing inconvenience. There were also remarks about the absence of some items like butter, cream cheese and a toaster machine.
While breakfast is included with the all-inclusive package, the overall sentiment suggests room for improvement in terms of variety and efficient service. Despite the drawbacks, many found the breakfast to be good enough and appreciated the free, inclusive nature of the meal offerings.
Sunny Days El Palacio Resort & Spa offers mixed experiences when it comes to dining, particularly dinner. Many guests noted that the food at breakfast, lunch and dinner was generally good with some even describing it as delicious, varied and excellent quality. Several visitors specifically praised the quality of food in the Italian and other themed restaurants, suggesting a better experience compared to the buffet.
However, a significant number of reviews highlighted recurring issues with variety and repetition at the buffet with many guests expressing disappointment over the lack of daily variation and the repetitive nature of meals. Long lines, a crowded dining area and slow service were also commonly mentioned, detracting from the overall dining experience. Some described the food as mediocre, lacking flavor or even disastrous, noting that it often tasted bad and was sometimes served lukewarm or cold.
While there were pockets of positive feedback for those who found meals enjoyable and satisfying, the overarching sentiment among reviews indicates a need for substantial improvements in both variety and quality to meet guest expectations fully.
The rooms at Sunny Days El Palacio Resort & Spa offer a range of experiences with many guests praising the breathtaking sea views from their balconies. Several reviews highlight the spaciousness and comfort of the rooms, as well as their exceptional daily cleanliness. Some guests also appreciated the courtesy of the staff and the inclusion of daily fresh water and lovely balcony areas.
However, there are significant concerns regarding the age and maintenance of the rooms. Many guests noted that the rooms and furniture are outdated, worn out and in need of substantial renovation. Problems such as broken fixtures, malfunctioning air conditioning and poor plumbing were frequently mentioned. The cleanliness of the rooms received mixed reviews; while some found them very clean, others encountered dirty conditions, mold and inadequate housekeeping.
Despite these issues, the positive aspects like the stunning views and room upgrades were appreciated. Overall, the consensus is that while the views and room sizes are appealing, the hotel needs urgent attention to maintenance and room updates to meet guest expectations fully.
Sunny Days El Palacio Resort & Spa presents a mixed experience when it comes to their beds and bedding. On the positive side, some guests found their beds to be clean and very comfortable with several remarking on how well they slept. Some rooms featured comfortable king-size beds and on occasion, guests received extra beds at no additional cost.
However, many guests have noted issues with the beds, citing them as being old, worn out and sometimes uncomfortable. Reports of broken beds, uneven springs and general discomfort were common. Some beds were found to be too small or not as promised with guests sometimes receiving single beds instead of doubles. Furthermore, mattresses were often described as sunken or producing loud noises when moved on and bedbugs were reported in a few instances.
The bedding itself also drew mixed reactions. While a few guests appreciated the cleanliness and whiteness of some bed sheets, others were dissatisfied with the condition of the linens, mentioning issues such as yellowing, stains and unpleasant odors. Some noted that the bed linens and towels seemed aged and possibly not washed with detergent, leaving an overall sense of mustiness.
Overall, while there are instances of comfortable sleeping arrangements, there appears to be a consistent issue with the quality, cleanliness and maintenance of the beds and bedding at this resort.
Sunny Days El Palacio Resort & Spa has received mixed reviews regarding its cleanliness. Many guests praised the resort for its clean rooms, excellent service and well-maintained grounds. Numerous reviews highlighted the daily cleaning of rooms, towels being changed regularly and the responsive cleaning staff.
However, other reviews pointed out significant issues with cleanliness. Some guests mentioned outdated and worn-out rooms, dirty bathrooms and insufficient housekeeping services. Reports included details of mold in bathrooms, unclean public areas and poor hygiene standards overall with some reviewers specifically noting dusty windows, dirty hallways and poorly cleaned pools and restaurants.
Despite the varied feedback, there were consistent positive remarks about the hotel's spacious and clean setting, friendly staff and clean pool areas. Nevertheless, the property seems to struggle with maintaining consistent cleanliness standards, which seems to fluctuate depending on occupancy levels and specific areas of the resort.
The staff at Sunny Days El Palacio Resort & Spa receive mixed reviews. Many guests highlight the friendliness and helpfulness of the staff with notable mentions of individuals like Waleed, David and Sameh from the reception, who are frequently praised for their professional and attentive service. The animation team and housekeeping staff also receive positive feedback for their efforts and warm hospitality.
Guests often commend the reception team's attentiveness and readiness to assist with any needs, attributing their excellent customer service to members such as Tatyana, Sylvia and Mohamed Hussein. The hotel's guest relations team, especially Berry and Haya, are appreciated for their continuous support and effective communication, ensuring a pleasant stay for guests.
On the other hand, there are significant criticisms regarding some staff members. Numerous reviews mention rude and unprofessional behavior, particularly at the reception and in the restaurant. Some guests report unfriendly, slow and even aggressive service with several noting that the staff appears overworked during peak times. There are also repeated complaints about staff not wearing masks and inadequately handling guests' needs, particularly from certain management personnel.
Despite these negative encounters, many find the overall staff team to be trying hard to please and genuinely willing to improve guests' experiences. The cooperative and respectful demeanor of the staff, when it is present, is highly appreciated by visitors, contributing significantly to their positive memories of the hotel.
The Wi-Fi situation at Sunny Days El Palacio Resort & Spa in Hurghada is generally regarded as a significant drawback by many guests. The only place where free Wi-Fi is available is in the main lobby and even then, the connection quality is often poor and unreliable. Many guests have expressed frustrations about the crowded reception area where people struggle to get a decent internet signal.
For those needing more consistent and private internet access, Wi-Fi in rooms is available but comes at an additional cost of approximately $5 per day or around €22 for a week. However, even the paid Wi-Fi service has been described as weak and unstable.
Given the widespread issues with the internet connection, guests suggest that it might be better to purchase a SIM card for a more reliable connection. Overall, if robust internet access is a priority, the Wi-Fi services at Sunny Days El Palacio Resort & Spa may not meet expectations without additional expenditure.
Sunny Days El Palacio Resort & Spa boasts a well-maintained and clean spa that has left many guests satisfied with their experiences. The spa offers a range of treatments, including massages that have been described as professional and enjoyable. Several employees at the spa, including Amani, Yasser and Rasha, have received specific praise for their excellent service.
Guests can enjoy a diverse array of amenities such as a steam room, sauna and even yoga classes, creating a comprehensive wellness experience. The spa also provides unique treatments like the fish massage, which has been positively reviewed.
Despite the positive feedback on the services and the quality of the treatments, the spa's vendors have been noted as extremely pushy, which detracts from the overall experience for some visitors. The aggressive solicitation for spa services and ongoing attempts to sell these services have been a common complaint.
While the hotel provides a nice spa environment and professional service, addressing the issue of persistent vendors could enhance guest satisfaction further.
Sunny Days El Palacio Resort & Spa offers a gym that, while compact in size, features modern equipment. Guests can also benefit from a well-lit, dedicated sports room. Fitness enthusiasts will appreciate the availability of fitness classes and personal trainers for more structured workouts. However, it's worth noting that the gym can be noisy due to the sound of weights and there have been instances where some equipment was not fully operational. Overall, the resort provides a decent setting for maintaining fitness routines during a stay.
The pool facilities at Sunny Days El Palacio Resort & Spa have received diverse feedback from guests. Many guests appreciated the numerous pools available, describing them as clean, warm and ideal for both children and adults. Highlights include multiple heated pools, a dedicated children's pool with slides and an entertaining water park, which were particularly praised for adding to the overall experience. Additionally, the pool views and the pleasant atmosphere around the pool area were frequently mentioned as positive aspects.
However, there were mixed reviews regarding cleanliness. Some guests noted that the pools were well-maintained, while others pointed out instances where the pool water appeared dirty with some even describing it as contaminated or likening it to sewers. The presence of floating plastic cups and insufficient cleaning during peak times were also mentioned as concerns.
Another common point was the overcrowding of pools, especially during busy periods, which sometimes led to a less enjoyable experience for guests. Noise levels, particularly from the pool area and stage, were also mentioned as an issue, as was the lack of lifeguards and organization around water games.
In summary, while the pools and additional water facilities at Sunny Days El Palacio Resort & Spa provide a pleasant and enjoyable experience for many, there are notable areas for improvement, particularly in maintaining cleanliness and managing overcrowding.
The beach at Sunny Days El Palacio Resort & Spa receives much positive feedback from guests. Described as clean, spacious and well-maintained, the beach offers a serene atmosphere perfect for relaxation. Visitors appreciate the beautiful sandy shores, calm and swimmable waters and the wonderful house reef that makes for excellent snorkeling and diving experiences. The beachfront area is praised for its natural beauty and transparent water, providing a stunning backdrop for a vacation.
The resort’s private beach is noted for being one of the best in Hurghada, offering incredible views and a unique, safe environment for swimming. Guests enjoy the presence of coral reefs and a variety of marine life, making snorkelling a standout activity. The beach lighting at night and the panoramic sea views are also highlighted, adding to the overall aesthetic appeal.
Families find the beachfront area accommodating with features like children's pools and a safe beach environment for kids. There are plenty of sun loungers available, although some guests mention that these could be updated. Several reviews commend the beach service and the friendly staff, contributing to a pleasant beach experience.
However, there are occasional mentions of crowded areas and small plastic cups floating in the ocean, which slightly detract from the overall beach experience. Despite this, the general consensus is that Sunny Days El Palacio Resort & Spa offers a fantastic beach experience with great opportunities for relaxation and water activities.
Sunny Days El Palacio Resort & Spa offers guests parking options that include both self-parking and parking valet services. The parking area is noted for being clean and spacious, which contributes to the convenience for guests with vehicles. However organization of the parking lot could be improved and some guests experienced issues such as their cars being spoiled or scratched. Limited parking availability and the lot being closed during Ramadan were also mentioned as concerns, alongside the inconvenience of parking far from the main facilities. Despite these issues, the resort ensures respectful and safe parking for those who drive.
Sunny Days El Palacio Resort & Spa presents a mixed bag when it comes to its four-star rating and facilities. While some guests find it to be a beautiful hotel by Egyptian standards and commend its fantastic sea views, the overall sentiment points to a mismatch when compared to European four-star hotels. Many reviewers agree that the hotel and its services align with four-star standards set in Egypt, offering clean and tidy rooms that provide real relaxation and good vibes.
The reception team receives high praise, showing a keen interest in ensuring the comfort and service of guests. However, the hotel’s dated and run-down facilities, along with its restaurant, fail to meet the expectations typically associated with a four-star rating. The rooms, described as clean but in need of renovation, do not entirely justify the hotel's claimed status.
Some guests find the service equivalent to four stars, noting that the price is very reasonable when considering its classification. Yet, others argue that the overall conditions and facilities are more akin to a two-star hotel with packed cafeterias and inedible food further detracting from the experience.
In summary, while Sunny Days El Palacio Resort & Spa may meet the criteria for a four-star rating within local standards, it falls short of international expectations. This discrepancy makes it a polarizing choice for travelers seeking a blend of affordability and luxury.
Sunny Days El Palacio Resort & Spa offers decent facilities and services for business travelers. Thanks to the management team, particularly Mr. Hany and Mr. Nady, guests receive attentive and prompt responses to enhance their experience. The staff in the hospitality area are polite and friendly, making business stays more pleasant.
The resort provides essential business amenities, including a business center and good conference facilities, though the meeting room is somewhat small. However, it is worth noting that the WiFi carries an extra cost of €20 per week per device, which can be a consideration for extended business stays. While there are generally positive remarks on the services provided, there appear to be occasional issues with the Duty Manager not resolving concerns promptly. Despite this, overall guest feedback emphasizes the positive aspects of the business services available.
Sunny Days El Palacio Resort & Spa offers a welcoming environment for guests with disabilities, ensuring easy access to various facilities. The hotel is particularly noted for its accessible rooms, including options with stunning sea views, which cater well to individuals in wheelchairs or those with walking difficulties. Guests appreciated the hotel's convenient location, providing straightforward access to both the beach and the vibrant city life.
While the resort maintains good overall accessibility, including ease of movement from the reception area and between connected hotels, there are areas that could benefit from enhancements, such as the lack of elevators in rooms distanced from the main building. However, the overall design ensures the sea and primary areas remain reachable.
Moreover, the friendly and accommodating staff contribute positively to the experience, supporting guests with varying needs. Despite a few areas requiring better accessibility measures, Sunny Days El Palacio remains a commendable choice for visitors seeking a disability-friendly stay.
Sunny Days El Palacio Resort & Spa offers an extensive array of amenities tailored for families, making it an ideal destination for those traveling with children. The resort boasts multiple children’s pools and water slides that provide endless entertainment for younger guests. There are also dedicated private children’s pools and bathing facilities that cater to both kids and adults.
The resort features a lively children's play area and a fun aqua playing area, which are well-received by families. The water park within the resort is noted as being enjoyable for children and adults alike, adding an extra layer of fun to the stay. The kids' club is a particular favorite, offering engaging activities and continuous supervision, ensuring that children are entertained and safe.
The beach is child-friendly and there are many options for water activities suitable for all ages. Evening shows and interesting animators bring additional excitement, providing entertainment programs for both children and adults. The large children’s area, complete with slides and fun water features, is a highlight for many guests.
However, it’s worth noting that some reviews mention issues with the cleanliness and size of the children’s pools, suggesting that these areas can be crowded and not as well-maintained as other parts of the resort. Despite these concerns, the overall child-friendly environment and variety of activities make Sunny Days El Palacio Resort & Spa a popular choice for families seeking a fun and engaging holiday experience for their children.
At Sunny Days El Palacio Resort & Spa, guests frequently mention the availability of heated pools, which provide comfort during the cooler months. Specifically, the main pool is heated during the afternoon hours from 14:00 to 17:00, ensuring a pleasant swim. There are three heated outdoor pools with one particularly geared towards children, making it an entertaining option for families. Overall, the heated pools are appreciated for their warmth, especially in February, although a few reviews note that the heating may not always be sufficient. Nonetheless, the presence of warm water in specific areas like the water park on Mirette's side adds to the resort's appeal.
Sunny Days El Palacio Resort & Spa boasts an impressive array of outdoor swimming pools that cater to a variety of guests. The pools are generally praised for their cleanliness and well-kept appearance. There are multiple pool options, including three adult pools and a separate children's pool, ensuring plenty of space for everyone to enjoy. Families particularly appreciate the entertaining pool for children, which features a friendly slide and water games.
Though the main swimming pool is often crowded, the resort also offers quieter alternatives with the heated pools being a notable highlight, especially appreciated during the cooler months of February and March. Guests noted that one of the heated pools provides a warm retreat from 14:00-17:00, making afternoons particularly inviting.
The outdoor pools also include a mini aqua park shared between three hotels, making it an exciting option for kids and adults alike. Beautifully structured with stunning views of the sea, the pools offer both leisure and entertainment, despite some guests feeling that the pool supervision could be more effective. For those seeking a bit of exclusivity, some rooms offer direct pool access, adding to the overall convenience and luxury of the stay.
In sum, the outdoor pool experience at Sunny Days El Palacio Resort & Spa is largely positive with multiple well-maintained options and special features that contribute to a fun and relaxing stay for all ages.
Nestled directly on the sea, Sunny Days El Palacio Resort & Spa offers a picturesque location featuring a sandy beach that's perfect for children. The hotel, recognized for its rustic charm and romantic essence, comes highly recommended for honeymooners seeking a memorable experience. Guests have consistently praised the best staff members who contribute to the beautiful ambiance of the property.
Newlyweds can enjoy comfortable beach chairs and a range of lover-centric activities designed to make their stay special. The suite accommodations and overall service have been highlighted as making stays truly worth honeymoon status. The beautiful hotel, notable by Egyptian standards, ensures that each honeymoon is the experience it should be.
Sunny Days El Palacio Resort & Spa offers a charming and romantic setting for couples, despite having mixed comments about honeymoons. The hotel is described as beautiful and very comfortable with an appealing rustic charm and fantastic sea views. Couples looking for romance will find the ambiance especially enchanting during the beachfront barbecues and in the evening near the lagoon beach. The lagoon room suites are highlighted for their romantic essence, contributing to a private and serene atmosphere. Despite some negative remarks about honeymoon experiences, the property is appreciated for its wonderful staff and high levels of privacy during the nights, making it an ideal spot for a romantic getaway. The overall sentiment suggests a wonderful holiday experience with many guests expressing eagerness to return.
Sunny Days El Palacio Resort & Spa boasts an enviable beachfront location that offers stunning views and direct access to the beautiful Red Sea. The resort is well-known for its unique beachfront setting, making it easily accessible no matter where your room is located. Guests frequently praise the superb lagoon and its inviting saltwater, the diverse sandy elements and a spacious, safe swimming bay ideal for children.
One highlight is the reef near the hotel, which offers fantastic snorkeling opportunities right off the beach, including a sunken ship and a fish-rich reef. The beachfront facilities are excellent with easy access to both sandy shores and vibrant coral reefs for snorkeling. Many rooms offer direct ocean views, creating a splendid visual experience.
Families and sunbathers can take advantage of the plentiful sunbeds and the beautiful lagoon sourced directly from the sea. The beachfront is considered one of the best in Hurghada, inviting guests to spend whole days enjoying its offerings. For those looking to explore below the surface, diving spots are conveniently located nearby.
Overall, Sunny Days El Palacio offers a blend of comfort and adventure by the sea with magnificent views, convenient beach access and abundant snorkeling opportunities.
Location Show Map
Location
The hotel’s prime location also means it’s incredibly convenient for those who wish to explore the city. With its central position between Marina and Dahar, guests find themselves just a 10-minute drive from key spots like Sheraton Road and the bustling Marina promenade. Its proximity to the city center, airport and various shops and restaurants enhances the convenience factor significantly.
Staying here offers a harmonious blend of relaxation and urban exploration. The panoramic views of the ocean, coupled with a beautiful lagoon within the premises, provide an unparalleled scenic experience. The large resort area, coupled with facilities like a beachfront setting and multiple pools, cater to both relaxation and active pursuits.
Families find the location especially accommodating with sandy beaches ideal for children and a variety of attractions within a short reach. The resort’s sprawling grounds and strategic setting make it a perfect choice for those seeking both tranquility and easy access to Hurghada’s many activities and sights.
Overall, the Sunny Days El Palacio Resort & Spa stands out not just for its exceptional coastal views and beachfront accessibility but also for its strategic, convenient location that perfectly suits both city explorers and sea lovers.
Breakfast
However, there are several recurring complaints that should be noted. Guests often mentioned long lines and waiting times, suggesting that the dining area can get quite chaotic in the morning. Others commented on the repetitive nature of the breakfast options, which lacked diversity over the course of their stay. The quality of items like pancakes and omelettes was sometimes inconsistent with reports of them being undercooked or overly oily.
Additionally, the breakfast service schedule seemed to confuse some guests with conflicting information about start times causing inconvenience. There were also remarks about the absence of some items like butter, cream cheese and a toaster machine.
While breakfast is included with the all-inclusive package, the overall sentiment suggests room for improvement in terms of variety and efficient service. Despite the drawbacks, many found the breakfast to be good enough and appreciated the free, inclusive nature of the meal offerings.
Dinner
However, a significant number of reviews highlighted recurring issues with variety and repetition at the buffet with many guests expressing disappointment over the lack of daily variation and the repetitive nature of meals. Long lines, a crowded dining area and slow service were also commonly mentioned, detracting from the overall dining experience. Some described the food as mediocre, lacking flavor or even disastrous, noting that it often tasted bad and was sometimes served lukewarm or cold.
While there were pockets of positive feedback for those who found meals enjoyable and satisfying, the overarching sentiment among reviews indicates a need for substantial improvements in both variety and quality to meet guest expectations fully.
Rooms
However, there are significant concerns regarding the age and maintenance of the rooms. Many guests noted that the rooms and furniture are outdated, worn out and in need of substantial renovation. Problems such as broken fixtures, malfunctioning air conditioning and poor plumbing were frequently mentioned. The cleanliness of the rooms received mixed reviews; while some found them very clean, others encountered dirty conditions, mold and inadequate housekeeping.
Despite these issues, the positive aspects like the stunning views and room upgrades were appreciated. Overall, the consensus is that while the views and room sizes are appealing, the hotel needs urgent attention to maintenance and room updates to meet guest expectations fully.
Beds
However, many guests have noted issues with the beds, citing them as being old, worn out and sometimes uncomfortable. Reports of broken beds, uneven springs and general discomfort were common. Some beds were found to be too small or not as promised with guests sometimes receiving single beds instead of doubles. Furthermore, mattresses were often described as sunken or producing loud noises when moved on and bedbugs were reported in a few instances.
The bedding itself also drew mixed reactions. While a few guests appreciated the cleanliness and whiteness of some bed sheets, others were dissatisfied with the condition of the linens, mentioning issues such as yellowing, stains and unpleasant odors. Some noted that the bed linens and towels seemed aged and possibly not washed with detergent, leaving an overall sense of mustiness.
Overall, while there are instances of comfortable sleeping arrangements, there appears to be a consistent issue with the quality, cleanliness and maintenance of the beds and bedding at this resort.
Cleanliness
However, other reviews pointed out significant issues with cleanliness. Some guests mentioned outdated and worn-out rooms, dirty bathrooms and insufficient housekeeping services. Reports included details of mold in bathrooms, unclean public areas and poor hygiene standards overall with some reviewers specifically noting dusty windows, dirty hallways and poorly cleaned pools and restaurants.
Despite the varied feedback, there were consistent positive remarks about the hotel's spacious and clean setting, friendly staff and clean pool areas. Nevertheless, the property seems to struggle with maintaining consistent cleanliness standards, which seems to fluctuate depending on occupancy levels and specific areas of the resort.
Staff
Guests often commend the reception team's attentiveness and readiness to assist with any needs, attributing their excellent customer service to members such as Tatyana, Sylvia and Mohamed Hussein. The hotel's guest relations team, especially Berry and Haya, are appreciated for their continuous support and effective communication, ensuring a pleasant stay for guests.
On the other hand, there are significant criticisms regarding some staff members. Numerous reviews mention rude and unprofessional behavior, particularly at the reception and in the restaurant. Some guests report unfriendly, slow and even aggressive service with several noting that the staff appears overworked during peak times. There are also repeated complaints about staff not wearing masks and inadequately handling guests' needs, particularly from certain management personnel.
Despite these negative encounters, many find the overall staff team to be trying hard to please and genuinely willing to improve guests' experiences. The cooperative and respectful demeanor of the staff, when it is present, is highly appreciated by visitors, contributing significantly to their positive memories of the hotel.
Wi-Fi
For those needing more consistent and private internet access, Wi-Fi in rooms is available but comes at an additional cost of approximately $5 per day or around €22 for a week. However, even the paid Wi-Fi service has been described as weak and unstable.
Given the widespread issues with the internet connection, guests suggest that it might be better to purchase a SIM card for a more reliable connection. Overall, if robust internet access is a priority, the Wi-Fi services at Sunny Days El Palacio Resort & Spa may not meet expectations without additional expenditure.
Spa
Guests can enjoy a diverse array of amenities such as a steam room, sauna and even yoga classes, creating a comprehensive wellness experience. The spa also provides unique treatments like the fish massage, which has been positively reviewed.
Despite the positive feedback on the services and the quality of the treatments, the spa's vendors have been noted as extremely pushy, which detracts from the overall experience for some visitors. The aggressive solicitation for spa services and ongoing attempts to sell these services have been a common complaint.
While the hotel provides a nice spa environment and professional service, addressing the issue of persistent vendors could enhance guest satisfaction further.
Gym
Pool
However, there were mixed reviews regarding cleanliness. Some guests noted that the pools were well-maintained, while others pointed out instances where the pool water appeared dirty with some even describing it as contaminated or likening it to sewers. The presence of floating plastic cups and insufficient cleaning during peak times were also mentioned as concerns.
Another common point was the overcrowding of pools, especially during busy periods, which sometimes led to a less enjoyable experience for guests. Noise levels, particularly from the pool area and stage, were also mentioned as an issue, as was the lack of lifeguards and organization around water games.
In summary, while the pools and additional water facilities at Sunny Days El Palacio Resort & Spa provide a pleasant and enjoyable experience for many, there are notable areas for improvement, particularly in maintaining cleanliness and managing overcrowding.
Beach
The resort’s private beach is noted for being one of the best in Hurghada, offering incredible views and a unique, safe environment for swimming. Guests enjoy the presence of coral reefs and a variety of marine life, making snorkelling a standout activity. The beach lighting at night and the panoramic sea views are also highlighted, adding to the overall aesthetic appeal.
Families find the beachfront area accommodating with features like children's pools and a safe beach environment for kids. There are plenty of sun loungers available, although some guests mention that these could be updated. Several reviews commend the beach service and the friendly staff, contributing to a pleasant beach experience.
However, there are occasional mentions of crowded areas and small plastic cups floating in the ocean, which slightly detract from the overall beach experience. Despite this, the general consensus is that Sunny Days El Palacio Resort & Spa offers a fantastic beach experience with great opportunities for relaxation and water activities.
Parking
4 Star
The reception team receives high praise, showing a keen interest in ensuring the comfort and service of guests. However, the hotel’s dated and run-down facilities, along with its restaurant, fail to meet the expectations typically associated with a four-star rating. The rooms, described as clean but in need of renovation, do not entirely justify the hotel's claimed status.
Some guests find the service equivalent to four stars, noting that the price is very reasonable when considering its classification. Yet, others argue that the overall conditions and facilities are more akin to a two-star hotel with packed cafeterias and inedible food further detracting from the experience.
In summary, while Sunny Days El Palacio Resort & Spa may meet the criteria for a four-star rating within local standards, it falls short of international expectations. This discrepancy makes it a polarizing choice for travelers seeking a blend of affordability and luxury.
Business
The resort provides essential business amenities, including a business center and good conference facilities, though the meeting room is somewhat small. However, it is worth noting that the WiFi carries an extra cost of €20 per week per device, which can be a consideration for extended business stays. While there are generally positive remarks on the services provided, there appear to be occasional issues with the Duty Manager not resolving concerns promptly. Despite this, overall guest feedback emphasizes the positive aspects of the business services available.
Accessible
While the resort maintains good overall accessibility, including ease of movement from the reception area and between connected hotels, there are areas that could benefit from enhancements, such as the lack of elevators in rooms distanced from the main building. However, the overall design ensures the sea and primary areas remain reachable.
Moreover, the friendly and accommodating staff contribute positively to the experience, supporting guests with varying needs. Despite a few areas requiring better accessibility measures, Sunny Days El Palacio remains a commendable choice for visitors seeking a disability-friendly stay.
Children's Pool
The resort features a lively children's play area and a fun aqua playing area, which are well-received by families. The water park within the resort is noted as being enjoyable for children and adults alike, adding an extra layer of fun to the stay. The kids' club is a particular favorite, offering engaging activities and continuous supervision, ensuring that children are entertained and safe.
The beach is child-friendly and there are many options for water activities suitable for all ages. Evening shows and interesting animators bring additional excitement, providing entertainment programs for both children and adults. The large children’s area, complete with slides and fun water features, is a highlight for many guests.
However, it’s worth noting that some reviews mention issues with the cleanliness and size of the children’s pools, suggesting that these areas can be crowded and not as well-maintained as other parts of the resort. Despite these concerns, the overall child-friendly environment and variety of activities make Sunny Days El Palacio Resort & Spa a popular choice for families seeking a fun and engaging holiday experience for their children.
Heated Pool
Outdoor Pool
Though the main swimming pool is often crowded, the resort also offers quieter alternatives with the heated pools being a notable highlight, especially appreciated during the cooler months of February and March. Guests noted that one of the heated pools provides a warm retreat from 14:00-17:00, making afternoons particularly inviting.
The outdoor pools also include a mini aqua park shared between three hotels, making it an exciting option for kids and adults alike. Beautifully structured with stunning views of the sea, the pools offer both leisure and entertainment, despite some guests feeling that the pool supervision could be more effective. For those seeking a bit of exclusivity, some rooms offer direct pool access, adding to the overall convenience and luxury of the stay.
In sum, the outdoor pool experience at Sunny Days El Palacio Resort & Spa is largely positive with multiple well-maintained options and special features that contribute to a fun and relaxing stay for all ages.
Honeymoon
Newlyweds can enjoy comfortable beach chairs and a range of lover-centric activities designed to make their stay special. The suite accommodations and overall service have been highlighted as making stays truly worth honeymoon status. The beautiful hotel, notable by Egyptian standards, ensures that each honeymoon is the experience it should be.
Romantic
Beachfront
One highlight is the reef near the hotel, which offers fantastic snorkeling opportunities right off the beach, including a sunken ship and a fish-rich reef. The beachfront facilities are excellent with easy access to both sandy shores and vibrant coral reefs for snorkeling. Many rooms offer direct ocean views, creating a splendid visual experience.
Families and sunbathers can take advantage of the plentiful sunbeds and the beautiful lagoon sourced directly from the sea. The beachfront is considered one of the best in Hurghada, inviting guests to spend whole days enjoying its offerings. For those looking to explore below the surface, diving spots are conveniently located nearby.
Overall, Sunny Days El Palacio offers a blend of comfort and adventure by the sea with magnificent views, convenient beach access and abundant snorkeling opportunities.
Yes, Sunny Days El Palacio Resort & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Pool Water Slide, Outdoor Pool, Water Park.
Yes, a spa is available at Sunny Days El Palacio Resort & Spa.
No, Sunny Days El Palacio Resort & Spa doesn't allow dogs.
Yes, parking facilities are available at Sunny Days El Palacio Resort & Spa.
Yes, Sunny Days El Palacio Resort & Spa has a gym.
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