Hidden Valley Resort, Ascend Hotel Collection
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Summary of reviewsHidden Valley Resort, part of the Ascend Hotel Collection, is highly regarded for its serene and picturesque setting, nestled within a wooded area near a tranquil lake. Its outstanding location provides stunning views and easy access to outdoor activities, making it an ideal base for both nature lovers and adventure seekers. The natural beauty surrounding the resort is a major draw for guests.
The breakfast experience offers good value for money, with delicious offerings and a commendable buffet, though improvements are needed in consistency and presentation. The on-site restaurant impresses with its dinner options, highlighted by generous portion sizes. The rooms at the resort are clean and generally comfortable, featuring balconies with lovely vistas that enhance the guest experience. While some aspects such as the décor and facilities are in need of updates, furnishings are tasteful, and the spacious layouts create a welcoming atmosphere.
The staff at Hidden Valley Resort are often praised for their friendliness and helpfulness, contributing positively to the guest experience. Individuals such as the bartender Karen receive special mention for their outstanding hospitality. While there are occasional lapses in service, particularly at check-in, the overall impressions of the staff are favorable.
The pool facilities receive a mix of feedback; guests appreciate the heated pool and jacuzzi, especially after outdoor activities, but note maintenance issues with the facilities. Improvements in cleanliness and upkeep would enhance the pool experience. Bed comfort is a highlight, with many guests reporting cozy and restful sleep that complements the resort's tranquil atmosphere.
Overall, Hidden Valley Resort offers a charming and picturesque getaway with room for improvement in certain areas such as facilities and breakfast service. The serene location, coupled with friendly staff and comfortable accommodations, ensures a generally satisfying stay for visitors looking to immerse themselves in the beauty of the surroundings.
Categories
The breakfast experience offers good value for money, with delicious offerings and a commendable buffet, though improvements are needed in consistency and presentation. The on-site restaurant impresses with its dinner options, highlighted by generous portion sizes. The rooms at the resort are clean and generally comfortable, featuring balconies with lovely vistas that enhance the guest experience. While some aspects such as the décor and facilities are in need of updates, furnishings are tasteful, and the spacious layouts create a welcoming atmosphere.
The staff at Hidden Valley Resort are often praised for their friendliness and helpfulness, contributing positively to the guest experience. Individuals such as the bartender Karen receive special mention for their outstanding hospitality. While there are occasional lapses in service, particularly at check-in, the overall impressions of the staff are favorable.
The pool facilities receive a mix of feedback; guests appreciate the heated pool and jacuzzi, especially after outdoor activities, but note maintenance issues with the facilities. Improvements in cleanliness and upkeep would enhance the pool experience. Bed comfort is a highlight, with many guests reporting cozy and restful sleep that complements the resort's tranquil atmosphere.
Overall, Hidden Valley Resort offers a charming and picturesque getaway with room for improvement in certain areas such as facilities and breakfast service. The serene location, coupled with friendly staff and comfortable accommodations, ensures a generally satisfying stay for visitors looking to immerse themselves in the beauty of the surroundings.
Resort near Ski Resorts
Located adjacent to Hidden Valley Highlands Ski Area, this resort provides convenient access to the slopes. It offers ski storage and passes, an indoor pool, and slope-side views from select rooms. A Ski & Stay package is available.
Family Friendly Resort
Hidden Valley Resort offers both lakeside and ski-side adventures, making it a versatile destination for families year-round. It has direct access to ski slopes in winter and lake activities in summer, ensuring there's always something for everyone.
Dog Friendly Resort
This hotel is pet-friendly.
Resort with Swimming Pool
This resort has an indoor pool and a seasonal outdoor pool. Pool umbrellas are also provided.
Indoor Pool
Resort with Tennis Courts
This resort offers tennis courts. It provides a blend of relaxation and activity. The tennis courts are available for guests who want to enjoy a game during their stay.
3-Star Resort
This resort provides a range of recreational activities, including skiing in the winter and access to a private beach in the summer. It's a good option for families and outdoor enthusiasts.
Resort for Honeymoon
Resort with Spa
Resort with Indoor Pool
Guest Reviews
Nestled in a serene, wooded area of Hidden Valley Resorts, 'Hidden Valley Resort, Ascend Hotel Collection' offers guests a remarkable and picturesque setting. The hotel's outstanding location is frequently praised, highlighted by its proximity to a tranquil lake, providing stunning views and easy access to a charming beach and various water activities. This scenic retreat is not only visually captivating but also conveniently situated near provincial parks and ski slopes, making it a perfect base for outdoor enthusiasts. Despite some minor aspects needing updates, the hotel's location near key attractions and natural wonders remains its standout feature, allowing visitors to truly immerse themselves in the beauty of the surroundings.
The breakfast experience at Hidden Valley Resort, Ascend Hotel Collection, offers a mixed bag of impressions. Positively, many guests found the breakfast to be good value for money, highlighting the delicious food and commendable breakfast buffet, which some felt was worth the investment. The breakfast service staff are frequently mentioned as nice and helpful, contributing to a pleasant dining experience.
However, there are aspects requiring improvement. Some guests were disappointed with cold breakfast items served on paper plates and plastic cutlery, which detracted from the overall experience. Additionally, the breakfast offering was not consistently included in the room price, and some guests felt the quality was subpar compared to expectations set online. Despite these setbacks, the on-site restaurant impressed diners with its amazing dinner options and generous portion sizes, though availability for breakfast could be improved with earlier coffee service. Overall, while the breakfast service has its standout moments, there is room for improvement in the consistency and presentation of the offerings.
Hidden Valley Resort, part of the Ascend Hotel Collection, offers guests clean and generally comfortable accommodations, often praised for their spaciousness and lovely vistas. Many rooms feature balconies, presenting guests with picturesque views that contribute significantly to the overall experience. Despite the resort’s undeniably scenic surroundings and commendable cleanliness, several reviews indicate that the rooms and hotel facilities are somewhat outdated, with a noticeable need for renovations such as new carpets, fresh paint, and updated bathroom facilities. Nonetheless, the furnishings within the rooms are typically described as tasteful, complementing the spacious layouts, making for a welcoming atmosphere. Guests also appreciated the staff's helpfulness and friendliness. While some aspects, such as noise from hallways and maintenance issues, detract from the experience, the natural beauty visible from the room windows and the hotel's serene setting are definite highlights, leaving room for improvement in other areas.
Situated in a serene and picturesque setting, Hidden Valley Resort offers guests a splendid opportunity to unwind and relax, especially when it comes to the comfort of their accommodations. Many guests have enthusiastically noted the comfortable and cozy beds as a highlight of their stay, ensuring a restful night's sleep after a day of leisure or adventure by the lake. The mattresses, along with quality linens, provide a welcoming retreat for weary travelers. While there are mentions of needing more towels and some rooms being clean but dated, the staff remains attentive and friendly, doing their best to enhance the overall experience. The resort's tranquil atmosphere is skillfully complemented by the simple but satisfying pleasures of a good night's rest.
The cleanliness of Hidden Valley Resort, Ascend Hotel Collection, presents a mixed picture based on guest reviews. Positively, the rooms are frequently highlighted as being clean and comfortable, with guests appreciating the efforts of the attentive cleaning staff. The indoor pool and sauna area are generally well-maintained, and the public areas, including the swimming pools, received remarks for their cleanliness. Some visitors also praised the proximity to the ski hill and commented on the clean surroundings of the hotel.
However, issues with cleanliness, particularly regarding the carpets in the hallways and common areas, were a recurring concern. Guests noted stained and unkempt carpets, sometimes describing them as off-putting. Other areas like baseboards and the pool at times fell short of cleanliness expectations. While many guests found satisfaction in the cleanliness of their rooms, there were occasional lapses, such as dusty surfaces or overlooked items. Despite these mixed reviews, many guests expressed overall satisfaction with room cleanliness and the helpfulness of the hotel staff.
Hidden Valley Resort, part of the Ascend Hotel Collection, receives various impressions about its staff from guests. Generally, the staff is described as friendly, accommodating, and helpful, contributing positively to the overall guest experience. Many guests have found them to be welcoming and superb in their hospitality efforts, particularly highlighting the restaurant, bar, and front desk teams. Individuals like Karen, the bartender, stand out as exemplary ambassadors for the hotel, enhancing the establishment's hospitable reputation.
However, the reviews also note some inconsistencies in service. A few guests have encountered less than favorable interactions at check-in and with certain front-desk personnel. Instances of poor communication, mainly due to language barriers, have also been mentioned. Despite these occasional lapses, the positive mentions about the staff seem to outweigh the negatives, with the majority of guests leaving satisfied with their interactions at the resort.
The pool facilities at Hidden Valley Resort, Ascend Hotel Collection have elicited a mix of feedback from guests. On the positive side, many have appreciated the large heated pool and jacuzzi, with some highlighting the indoor pool and jacuzzi as a great experience. Visitors have found the hot tub particularly enjoyable after a day of outdoor activities like sledding, and the saltwater pool has also received praise. Families noted that kids had a great time in the pool, and the variety of pool options, including indoor and outdoor settings, adds to the overall appeal.
However, there are consistent mentions of maintenance issues that mar the experience. Guests have noticed peeling paint, deteriorating concrete, and missing tiles, which pose safety concerns. The cleanliness of the pools has also been questioned, with reports of debris and broken tiles. Additionally, some guests have found the pool to be cold or even freezing, with occasional closures impacting their experience. The pool area has been described as needing an uplift to restore its original grandeur, and improvements in cleanliness and maintenance would greatly enhance the guest experience.
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Location
Breakfast
However, there are aspects requiring improvement. Some guests were disappointed with cold breakfast items served on paper plates and plastic cutlery, which detracted from the overall experience. Additionally, the breakfast offering was not consistently included in the room price, and some guests felt the quality was subpar compared to expectations set online. Despite these setbacks, the on-site restaurant impressed diners with its amazing dinner options and generous portion sizes, though availability for breakfast could be improved with earlier coffee service. Overall, while the breakfast service has its standout moments, there is room for improvement in the consistency and presentation of the offerings.
Rooms
Beds
Cleanliness
However, issues with cleanliness, particularly regarding the carpets in the hallways and common areas, were a recurring concern. Guests noted stained and unkempt carpets, sometimes describing them as off-putting. Other areas like baseboards and the pool at times fell short of cleanliness expectations. While many guests found satisfaction in the cleanliness of their rooms, there were occasional lapses, such as dusty surfaces or overlooked items. Despite these mixed reviews, many guests expressed overall satisfaction with room cleanliness and the helpfulness of the hotel staff.
Staff
However, the reviews also note some inconsistencies in service. A few guests have encountered less than favorable interactions at check-in and with certain front-desk personnel. Instances of poor communication, mainly due to language barriers, have also been mentioned. Despite these occasional lapses, the positive mentions about the staff seem to outweigh the negatives, with the majority of guests leaving satisfied with their interactions at the resort.
Pool
However, there are consistent mentions of maintenance issues that mar the experience. Guests have noticed peeling paint, deteriorating concrete, and missing tiles, which pose safety concerns. The cleanliness of the pools has also been questioned, with reports of debris and broken tiles. Additionally, some guests have found the pool to be cold or even freezing, with occasional closures impacting their experience. The pool area has been described as needing an uplift to restore its original grandeur, and improvements in cleanliness and maintenance would greatly enhance the guest experience.
Yes, Hidden Valley Resort, Ascend Hotel Collection has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Hidden Valley Resort, Ascend Hotel Collection.
Yes, Hidden Valley Resort, Ascend Hotel Collection welcomes dogs.
No, parking facilities aren't available at Hidden Valley Resort, Ascend Hotel Collection.
No, Hidden Valley Resort, Ascend Hotel Collection doesn't have a gym.
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