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Summary of reviewsComfort Inn & Suites Houston I-45 North - IAH is frequently lauded for its advantageous location, offering guests convenient access to I-45, proximity to the airport, and a variety of nearby dining and shopping options. This strategic positioning provides both accessibility and a peaceful environment set back from highway noise. The hotel is noted for offering a complimentary breakfast that some guests enjoy for its hearty options, including hot items like waffles and real eggs, although there is room for improvement in terms of variety and consistency.
Guests find the rooms at Comfort Inn & Suites to be clean, spacious, and comfortable, with modern design elements and useful amenities such as refrigerators and microwaves. Despite occasional maintenance issues and the need for some service improvements, the overall room experience is generally positive, especially when things go as expected.
Cleanliness throughout the hotel is enhanced by recent renovations and an attentive cleaning staff, creating a fresh and welcoming atmosphere. The staff is often praised for their friendliness and professionalism, with a few noted for their exceptional customer service, although there are occasional reports of inconsistent service. The free Wi-Fi service is appreciated when functioning well, but can be unreliable at times.
The outdoor pool receives mixed feedback, with some guests enjoying clean and refreshing swims, while others encounter issues with maintenance and availability. Parking at the hotel is a significant positive highlight, offering free, well-lit, and secure spaces for guest vehicles, despite minor inconveniences.
For families, the hotel provides spacious accommodations and a generally pleasant environment, though supervision of children in public areas and certain family amenities could see improvement. The beds are typically described as comfortable and conducive to a good night's sleep.
As a three-star establishment, Comfort Inn & Suites offers a budget-friendly and generally aesthetically pleasing environment, with a few challenges in service and maintenance that guests may encounter. Overall, the hotel's appealing aspects, including its location, affordability, and comfort, make it an attractive choice for travelers. Show more
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Categories
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Room Types
Queen Room with Two Queen Beds - Non-SmokingThe family room features a tea and coffee maker. The unit has 2 beds.
King Room - Non-SmokingThe double room features a tea and coffee maker. The unit has 1 bed.
King Suite - Non-SmokingThe suite offers a tea and coffee maker. The unit has 1 bed.
King Room - Disability Access/Non-SmokingThis double room offers a tea and coffee maker and a TV with cable channels. The unit offers 1 bed.
King Suite - Disability Access/Non-SmokingThis suite features a tea and coffee maker and a TV with cable channels. The unit has 1 bed.
Queen Suite with Two Queen beds -Disability Access/Non-SmokingThis suite offers a tea and coffee maker and a TV with cable channels. The unit has 2 beds.
Queen Room with Two Queen Beds - Disability Access/Non-SmokingThis family room provides a tea and coffee maker and a TV with cable channels. The unit offers 2 beds.
One Room Suite with Two Queen Beds - Non SmokingThe suite provides a tea and coffee maker. The unit offers 2 beds.
Guest Reviews
6.3
Rated
Location
The Comfort Inn & Suites Houston I-45 North - IAH boasts a highly praised location, with guests frequently highlighting its convenience and accessibility. Situated close to I-45, the hotel offers easy access for travelers, while being set back enough to provide a quiet and serene environment away from the highway noise. The location is particularly appreciated for being near numerous dining options, shopping centers, and popular retailers like Walmart and Best Buy, making it a convenient choice for guests without a car. Proximity to the airport is an additional advantage for those catching flights. Overall, the hotel's location works well for its guests, offering a balanced mix of accessibility, tranquility, and proximity to essential amenities, ensuring a comfortable and practical stay.
Breakfast
The breakfast experience at Comfort Inn & Suites Houston I-45 North - IAH has received a mix of reviews, with travelers reflecting on both positive and negative aspects. On the bright side, guests have appreciated the hot and hearty breakfast options, with mentions of a delightful selection that includes waffles, eggs, sausages, cereal, and yogurt. Some even highlighted the use of real eggs as a standout feature, alongside the presence of fresh cut fruit. The self-service breakfast bar and warm service from the breakfast attendant also received commendations, contributing to an overall enjoyable dining experience.
However, there are notable areas for improvement. Many guests felt that the breakfast offerings were limited, repetitive, and occasionally non-existent on certain mornings. Some mentioned issues such as the late start of breakfast service, lack of basic drinks like coffee and milk, and the absence of items such as a toaster. The quality and variety were often described as below par compared to other hotels in the chain, pointing to a need for enhancement.
Overall, while the breakfast offerings at this hotel can provide a satisfying start to the day, there appears to be room for improvement in terms of consistency, variety, and availability to match the expectations set by complimentary breakfasts at similar establishments.
Rooms
The Comfort Inn & Suites Houston I-45 North - IAH receives mixed reviews for its rooms, showcasing a blend of modern design, spaciousness, and comfort alongside several maintenance issues. Guests frequently praise the clean and spacious nature of the accommodations, highlighting the large room sizes and comfortable beds. The rooms generally possess a very clean condition, providing a comfortable environment with good amenities such as refrigerators and microwaves. Many visitors appreciate the hotel's well-maintained and modern atmosphere, noting the impressive room style and amenities, including clean bathrooms with modern showers.
However, alongside these praises, there are mentions of issues such as non-functioning facilities within some rooms—like air conditioners, TVs, and mini refrigerators—which occasionally necessitate room changes. Some guests report problems with cleanliness, including dirty rooms, unpleasant odors, and maintenance issues with fixtures like clogged toilets and dripping water. There are also occasional complaints about shortages of towels and inconsistent service in replacing room essentials. Despite these drawbacks, the property is generally viewed positively when rooms meet their expectations, providing a comfortable stay with a peaceful environment shielded from external noise.
Beds
Guests at Comfort Inn & Suites Houston I-45 North - IAH frequently praise the comfort of the beds, with several reviews describing them as very comfortable or even the most comfortable they've experienced during their travels. Many found the firmness and softness of the beds to be just right, appreciating the cozy pillows and large size of the beds, which contributed to a restful night's sleep. However, there were some mentions of the beds being oddly tilted, excessively soft, or lacking sufficient support in the pillows, pointing to occasional inconsistencies. Despite these occasional issues, the overall impression was positive with guests enjoying good bedding and mattresses that helped to create a comfortable sleeping environment. The combination of comfortable beds and the hotel’s efficient check-in process made their stay pleasant.
Cleanliness
Comfort Inn & Suites Houston I-45 North - IAH has garnered mixed reviews regarding its cleanliness, with numerous guests appreciating certain aspects of their stay. For many visitors, the experience was defined by the hotel’s recent renovations, resulting in a fresh and modern ambiance that in many cases felt welcoming and well-maintained. The property was described as consistently clean, new, and cozy, providing guests with spacious and comfortable rooms. The common areas were often highlighted as clean, offering a pleasant environment upon arrival. The cleanliness extended to the exterior, making a positive impression from the outset.
It’s worth noting the remarks about the attentive cleaning staff who contribute to the overall sense of tidiness throughout the hotel. Despite some noise issues reported by guests, the hotel was generally perceived as quiet with a professional atmosphere. The location, while situated by the highway, was praised for its accessibility, and the hotel’s proximity to local amenities was seen as advantageous.
In essence, Comfort Inn & Suites seems to have made strides in improving its cleanliness and presentation, earning commendations for a clean and modern appeal, although some guests might have differed in opinion based on their specific experiences.
Staff
At Comfort Inn & Suites Houston I-45 North - IAH, guests frequently commend the hotel staff for their friendly and accommodating demeanor. Visitors often highlight the professionalism and helpfulness of the front desk team, with special mentions for individuals like Vanessa and the resident manager Gigi, who are noted for their pleasant and attentive service. The breakfast staff also receives praise for their amiability, contributing to a welcoming atmosphere throughout the hotel.
However, there are mixed reviews regarding consistency, as some guests report experiences with rude or unprofessional behavior from certain staff members. Issues of miscommunication and inadequate problem-solving are mentioned, yet these instances seem to contrast the numerous accounts of exceptional customer service and dedication from others.
The hotel's advantageous location, close to the airport and nearby restaurants and stores, coupled with the generally positive interactions with the staff, make for a convenient and friendly atmosphere that many guests appreciate.
Wi-Fi
Travelers visiting Comfort Inn & Suites Houston I-45 North - IAH can expect a mixed experience with the hotel's wifi service. While some guests appreciated the good internet and free access with no glitches, others experienced inconsistent connectivity, with the service going in and out. Although there are positive aspects to the internet reliability, the experience seems to vary among guests. For those who rely heavily on constant internet, it might be worth considering these factors.
Pool
In a surprising twist, the pool at Comfort Inn & Suites Houston I-45 North - IAH features a mix of both commendable and less favorable experiences. On a positive note, guests have highlighted occasions when the outdoor pool was seen as clean and refreshing, making for an enjoyable swim with warm water. The hotel even accommodated guests with a slightly extended pool time, adding a considerate touch. Some visitors noted the pool area as nice and appreciated the atmosphere when in use.
However, the pool seems to grapple with consistency, as several reviews have pointed out periods when it appeared unmaintained, with descriptions of being green, dirty, and even filled with trash. There have been instances of closure, whether for maintenance or seasonal reasons, which might pose an inconvenience for those planning a swim. The pool itself is small, with a depth ranging from 3 to 4 feet, which could be ideal for a casual dip but might not satisfy those looking for a more extensive swimming experience. The described ups and downs of the pool area suggest checking in advance if planning to make a splash during a stay.
Parking
At Comfort Inn & Suites Houston I-45 North - IAH, guests frequently highlight the parking situation as a positive aspect of their stay. The hotel provides free parking, which adds great convenience to travelers. The parking lot is noted for being well-lit, offering a bright environment that enhances visibility and safety during nighttime hours. Security measures, including security cameras and a gated entrance, contribute to a sense of safety, making guests feel their vehicles are secure. Although access to the lot requires calling the front office to open the gate, this is likely seen as an added layer of security. While there are mentions of the parking lot having some litter and being somewhat small, the overall emphasis remains on the convenience and safety features that prioritize guest satisfaction.
Family
Comfort Inn & Suites Houston I-45 North - IAH offers a welcoming environment for families, providing ample space with options like suites featuring two queen beds and a pull-out sofa bed, accommodating up to six adults comfortably. The hotel is described as nice and clean, and its family-friendly nature is acknowledged positively. Families appreciate its location, which is conveniently close to other family members, making gatherings convenient.
Children seem to enjoy certain amenities, including a small pool that provides a fun and private experience. However, supervision appears to be a concern, as unsupervised children are noted to be running in the hallways and lobby, which might disrupt the experience for some guests.
The hotel’s ability to accommodate larger families is appreciated, but issues like a nonfunctional laundry room, basic breakfast offerings, and a towel limit for larger families highlight areas that could benefit from improvement. Despite some challenges, the hotel remains a good option for those seeking a family-oriented stay in the area.
3 Star
Comfort Inn & Suites Houston I-45 North offers a budget-friendly stay with a few highlights and challenges. Despite being rated as a three-star hotel, the reviews reflect a mixed experience. Many guests appreciated the good price for their stay, citing it as a positive aspect in relation to the hotel's overall offerings. The lobby received compliments for its appealing appearance, while some guests found the hotel to be nice, clean, and even new-looking.
However, there were also a few concerns that travelers might want to consider. Some guests encountered reservation issues and had difficulties with housekeeping services, including lack of toiletries and unmade beds. A few guests noted an unpleasant smell throughout the hotel, which detracted from the overall experience.
In summary, the Comfort Inn & Suites Houston I-45 North provides an affordable and aesthetically pleasing environment for those prioritizing cost, though it may fall short in certain service areas.
Yes, Comfort Inn & Suites Houston I-45 North - IAH has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Comfort Inn & Suites Houston I-45 North - IAH.
No, Comfort Inn & Suites Houston I-45 North - IAH doesn't allow dogs.
Yes, parking facilities are available at Comfort Inn & Suites Houston I-45 North - IAH.
Yes, Comfort Inn & Suites Houston I-45 North - IAH has a gym.