Hotel du Commerce
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Summary of reviewsHotel du Commerce enjoys a prime location in the picturesque Ardennes region, in the heart of Houffalize, making it an ideal spot for exploring local attractions, hiking paths and outdoor activities. The central positioning offers convenient access to local amenities such as restaurants, cafes, supermarkets and charming bakeries. Guests appreciate the beautiful and tranquil surroundings and the hotel's tasteful renovations that blend classic charm with modern conveniences.
Breakfast at Hotel du Commerce is a standout feature with an extensive and varied buffet catering to diverse dietary preferences. Guests frequently praise the quality and freshness of the offerings, as well as the friendly and attentive service in the spacious breakfast room that allows for comfortable dining both indoors and in the garden area. The breakfast experience is often described as fantastic, tasty and superb.
While the hotel's dinner service receives positive feedback for its superb food and cozy atmosphere, some guests note issues with the limited menu, high prices and inconsistent quality. Service delays in the restaurant are also a recurring issue, although many guests commend the friendly and attentive staff.
The rooms at Hotel du Commerce are noted for their cleanliness and spaciousness. Although some accommodations require modernization and occasional maintenance issues arise, the overall atmosphere is simple and comfortable. The friendly staff further enhance the experience with their helpfulness and commendable service.
Cleanliness is generally well-maintained, although certain areas, particularly bathrooms, may need more consistent attention. Despite some reports of mold and insufficient daily cleaning in specific instances, most guests find the rooms clean and comfortable.
The staff at Hotel du Commerce are consistently praised for their friendliness and professionalism. They are often described as exceptionally welcoming and accommodating, adding a personal touch that makes guests feel genuinely cared for. The multilingual capabilities of the staff enhance the experience for international visitors.
The hotel offers reliable and fast WiFi, though there are occasional reports of instability. The spa facilities receive mixed reviews with guests appreciating the included wellness services, although some note operational and cleanliness issues.
Families find Hotel du Commerce to be a cozy and restful retreat with comfortable accommodations and a welcoming atmosphere. The terrace by the water is particularly highlighted as a relaxing space.
Regarding beds, the feedback is mostly positive with many guests finding them large and comfortable, though some criticize the size and mattress firmness. The four-star rating of the hotel is questioned by some guests who feel it does not fully meet the expected standards despite the luxurious appearance and friendly staff.
Overall, Hotel du Commerce offers a charming and opulent ambiance with several standout features, making it a pleasant base for both leisure and adventure in the Ardennes. However, there are areas that could benefit from improvements to fully align with the guests' expectations of a four-star experience.
Categories
Breakfast at Hotel du Commerce is a standout feature with an extensive and varied buffet catering to diverse dietary preferences. Guests frequently praise the quality and freshness of the offerings, as well as the friendly and attentive service in the spacious breakfast room that allows for comfortable dining both indoors and in the garden area. The breakfast experience is often described as fantastic, tasty and superb.
While the hotel's dinner service receives positive feedback for its superb food and cozy atmosphere, some guests note issues with the limited menu, high prices and inconsistent quality. Service delays in the restaurant are also a recurring issue, although many guests commend the friendly and attentive staff.
The rooms at Hotel du Commerce are noted for their cleanliness and spaciousness. Although some accommodations require modernization and occasional maintenance issues arise, the overall atmosphere is simple and comfortable. The friendly staff further enhance the experience with their helpfulness and commendable service.
Cleanliness is generally well-maintained, although certain areas, particularly bathrooms, may need more consistent attention. Despite some reports of mold and insufficient daily cleaning in specific instances, most guests find the rooms clean and comfortable.
The staff at Hotel du Commerce are consistently praised for their friendliness and professionalism. They are often described as exceptionally welcoming and accommodating, adding a personal touch that makes guests feel genuinely cared for. The multilingual capabilities of the staff enhance the experience for international visitors.
The hotel offers reliable and fast WiFi, though there are occasional reports of instability. The spa facilities receive mixed reviews with guests appreciating the included wellness services, although some note operational and cleanliness issues.
Families find Hotel du Commerce to be a cozy and restful retreat with comfortable accommodations and a welcoming atmosphere. The terrace by the water is particularly highlighted as a relaxing space.
Regarding beds, the feedback is mostly positive with many guests finding them large and comfortable, though some criticize the size and mattress firmness. The four-star rating of the hotel is questioned by some guests who feel it does not fully meet the expected standards despite the luxurious appearance and friendly staff.
Overall, Hotel du Commerce offers a charming and opulent ambiance with several standout features, making it a pleasant base for both leisure and adventure in the Ardennes. However, there are areas that could benefit from improvements to fully align with the guests' expectations of a four-star experience.
Dog Friendly Hotel
This 4-star hotel is pet-friendly and offers a bar and spa. It is centrally located, providing convenient access to local amenities and outdoor activities.
Business Hotel
This hotel could provide basic business amenities and a convenient location in Houffalize for travelers on business in the area.
Hotel with Parking
The hotel provides free private parking and also offers valet parking services. This ensures a hassle-free and convenient experience for guests arriving by car.
EV charging stations
Hotel with EV Charging Stations
Hotel du Commerce in Houffalize has an electric vehicle charging station. This charge point is part of the Optimile charging network and has 2 outlets with a maximum capacity of 11 kW.
4-Star Hotel
This 4-star hotel offers a blend of Ardennes charm and modern luxury. It features spacious rooms with luxury Auping king-size beds, anti-allergic flooring, flat-screen TVs, and free Wi-Fi. Guests can enjoy wellness facilities, a serene garden by the Ourthe river, and gourmet dining.
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Size of the spa facilities: Indoor area: 100 m2 (1076 ft2)
Spa facilities:
Sauna(s) - Number: 1
Steam room(s) / Hammam(s) - Number: 1
Hot tub(s) / Jacuzzi(s) - Number: 1
Relaxation Room(s) - Number: 1
Sun loungers
Cost for using spa facilities: Cost per hour: € 20
Answers last updated by Hotel du Commerce
Family Friendly Hotel
Romantic Hotel
Guest Reviews
Hotel du Commerce enjoys an enviable location in the heart of Houffalize, nestled within the picturesque Ardennes region. Guests frequently commend its central positioning, which is ideal for exploring the nearby Elisek Trail and various hiking paths. The hotel's setting is celebrated for its beautiful, tranquil surroundings that provide easy access to numerous outdoor activities such as hiking and mountain biking.
The hotel's location is also praised for its proximity to a variety of local amenities including restaurants, cafes, supermarkets and charming bakeries, making it convenient for guests to enjoy local flavors without straying far. The quaint and cozy town of Houffalize itself offers a charming retreat, described as atypical, cozy and super beautiful by visitors, adding to the hotel's allure.
Additionally, the well-located hotel provides easy access to other town highlights like the La Chouffe brewery, city center attractions and parking facilities. The building itself is appreciated for its tasteful renovations, combining classic charm with modern conveniences. With its prime location and stunning natural setting, Hotel du Commerce stands out as an excellent base for both leisure and adventure in the Ardennes.
Hotel du Commerce offers a breakfast experience that consistently receives high praise from its guests. The morning buffet is described as extensive and varied with an impressive range of options to suit diverse dietary preferences, including homemade granola and vegan milk alternatives. Quality and freshness are apparent as many reviewers note delicious fresh breads, pastries and a wide selection of beverages like fruit juices, coffees, teas and even sparkling wine such as cava.
Guests frequently highlight the impeccable service in the breakfast room, emphasizing the friendliness and attentiveness of the staff. The breakfast room itself is spacious, allowing guests to dine comfortably whether inside or outside in the lovely garden area.
Most guests find the breakfast offerings more than satisfactory, describing it with terms like "fantastic," "tasty," "delicious," and "superb." Many appreciate the ample, generous and hearty setup, ensuring that everything one might desire is available. Despite a few minor inconveniences, such as breakfast timing not suiting early business travelers and occasional lacks of specific items like fried eggs, the overall sentiment leans heavily towards exceptional satisfaction.
In summary, the breakfast at Hotel du Commerce stands out as a significant highlight of the guest experience, combining variety, quality and excellent service in a welcoming and comfortable setting.
Hotel du Commerce offers a dining experience that has received mixed feedback from its guests. The predominant sentiment highlights positive aspects such as delicious and superb food, along with excellent evening meals that many found tasty and well-prepared. The restaurant is often described as great with a pleasant, cozy atmosphere and guests commend the friendly service. The hotel also features a varied and extensive breakfast buffet that has been well-received.
However, there are some critical points to note. Several guests remarked that the dinner menu could be a bit limited and quite expensive. Additionally, while many praised specific dishes such as homemade granola and gourmet meals based on game animals, others found the quality inconsistent with complaints about overcooked or cold dishes and some describing their meals as basic or even disappointing. Waiting times for food have also been a recurring issue with reports of long delays in service.
In summary, while Hotel du Commerce's restaurant receives high praise for many of its dishes and overall dining experience, there are areas that need attention, particularly in terms of menu variety, pricing and service consistency.
Hotel du Commerce offers rooms that, while in need of modernization, are generally praised for their cleanliness and spaciousness. Many guests appreciated the sizeable and comfortable rooms with several noting large bathrooms and tidy accommodations. Despite the aesthetic being somewhat outdated and the facilities showing signs of wear, the rooms remain functional. Some rooms have welcomed modern touches, though issues such as broken elevators, non-functional air conditioning and some minor maintenance problems do occasionally arise.
Temperature control appears to be an ongoing issue with many reviews mentioning rooms that were too hot, particularly those situated in the attic. Noise disturbances and basic amenities are also points of contention. However, the overall atmosphere is one of simplicity and comfort with some reviewers highlighting beautiful decor and cozy settings.
Despite these drawbacks, the spacious layout and general upkeep of cleanliness seem to ensure a pleasant stay for many. The staff contribute positively with friendly service and a commendable breakfast spread, rounding off the experience at Hotel du Commerce.
The reviews for the beds at Hotel du Commerce present a mix of experiences, predominantly leaning towards the positive. Many guests appreciated the large and comfortable beds, often describing them as spacious, luxurious and conducive to a good night's sleep. Descriptors like "comfortable bedding" and "very comfortable mattress" were common, suggesting that most found the sleeping arrangements to their liking.
However, there were some recurring criticisms. Several guests noted that the beds were too small and the mattresses too hard with some specifically mentioning an uncomfortable extra bed. A few reviews highlighted issues with bedding softness and the use of two single duvets for a double bed, which some found problematic.
Overall, while a significant number of guests found the beds very comfortable and enjoyed a restful sleep, others felt that improvements could be made, particularly regarding bed size and mattress softness.
Hotel du Commerce offers a mixed experience when it comes to cleanliness. On the positive side, many reviewers found their rooms to be very clean, well-maintained and comfortable. The overall cleanliness of the hotel, including the dining areas, has often been praised as noteworthy. The rooms are described as spacious with good bedding and the efforts to maintain a pleasant stay are evident in several comments about neat and clean environments.
However, some guests reported issues, particularly in the bathrooms, which often appeared outdated and in need of repair. Instances of mold and grime on tiles, dirty caulking and unclean corners have been noted. The mold in showers and bathrooms seems to be a recurring issue, as well as insufficient daily cleaning and lack of promptness in replacing towels. There were also mentions of dust, spider webs and leftover hairs, which detracted from an otherwise pleasant stay.
Overall, while many guests have had delightful stays with clean rooms, there is room for improvement in maintaining consistent cleanliness across all areas of the hotel and addressing specific issues in the bathrooms and other neglected spots.
Hotel du Commerce is celebrated for its exceptionally friendly and welcoming staff, as highlighted by numerous guest reviews. The reception team stands out for their super friendly demeanor with several mentions of an excellent and accommodating service. The staff is described as hard-working, always going the extra mile to ensure guests have a pleasant stay.
Multilingual capabilities add to the staff's effectiveness, making communication seamless for international visitors. Guests appreciate the warm and convivial welcome they receive, often with personal touches that make them feel genuinely cared for. The dining experience is elevated by pleasant and attentive restaurant staff, who ensure that everything is well taken care of.
While there are isolated mentions of less enthusiastic service and occasional training gaps, the overwhelming sentiment is one of kindness, politeness and helpfulness. Whether it's offering assistance with mobility issues or providing extensive and delicious breakfast options, the staff consistently enhance the overall guest experience. The management's proactive and solution-oriented approach also contributes to the hotel's positive reputation.
In summary, the staff at Hotel du Commerce are a major highlight, known for their friendliness, professionalism and exceptional service, making guests feel more than welcome and significantly adding to the charm of the hotel.
Hotel du Commerce offers excellent WiFi that guests have found to be good, super fast and usable in their rooms. The internet speed is commendable, often described as super fast and unlocking cord-free connectivity. However, some reviews mention that the Wi-Fi connection can occasionally be unstable. Despite this occasional issue, the overall feedback on the hotel's WiFi suggests a largely positive experience for guests needing reliable internet access during their stay.
The spa facilities at Hotel du Commerce receive mixed reviews, though there are several positive aspects worth noting. Guests appreciate the wellness services being included in the price, describing the wellness area as new and featuring a sauna, steam room, jacuzzi and whirlpool bath, which are frequently mentioned. The sauna facility is often highlighted as a standout feature, deemed great by several visitors.
On the flip side, not all experiences were favorable. Some found the wellness area not as described or unusable due to technical malfunctions and there were issues noted with the cleanliness and practicality of the amenities, particularly for elderly guests. Limited operating hours, specifically for the sauna and occasional maintenance issues, like the broken steam bath and bubble bath, were pointed out as drawbacks.
Despite these issues, the wellness area is generally described as a pleasant addition to the hotel with some guests finding the wellness centre itself to be excellent and well-maintained. The hotel's convenient location and beautiful surroundings also contribute positively to the overall experience.
Hotel du Commerce is a welcoming and tranquil family-oriented establishment offering a notably cozy and restful atmosphere. Guests frequently praise the friendly and helpful staff, contributing to a genuinely warm reception. The hotel is managed by a family, which is reflected in the inviting and familiar environment.
Accommodations are comfortable with large beds and private bathrooms, including convenient features such as two large showerheads. Families appreciate the separate dining areas and the option to bring pets along, adding to a flexible and enjoyable stay.
The terrace by the water is a notable highlight, providing a relaxed space particularly enjoyed by families. The overall quietness of the hotel ensures a restful night, making it an ideal retreat for a family getaway.
Hotel du Commerce has received mixed feedback regarding its four-star rating with numerous guests expressing dissatisfaction with the overall service and amenities, feeling it falls short of what is typically expected from a hotel of this caliber. Despite its luxurious appearance and classy ambiance, many believe that the service and facilities provided do not meet the standards associated with a four-star rating. Complaints include a limited selection of TV channels and a lack of basic amenities, such as only having one two-in-one soap dispenser in the rooms. Additionally, the absence of air conditioning was noted as a significant downside.
On a positive note, the hotel's beautiful setting and friendly staff received praise from some guests, who felt the service level deserved the four-star designation. Guests appreciated the dining experience, finding it in line with four-star expectations. However, the recurring sentiment suggests that while the hotel has some standout features, it may not fully deliver the comprehensive experience that defines a true four-star hotel.
Hotel du Commerce boasts an aesthetic that exudes opulence and charm with guests frequently noting its luxurious and beautiful surroundings. The rooms stand out for their comfort and lavish feel, often featuring indulgent amenities such as double showers, whirlpool bathtubs and even in-room jacuzzis. The hotel has been commended for maintaining a high standard of luxury throughout with the spacious interiors being well-utilized to accentuate this decadence.
The sense of luxury is palpable, as both the features and the overall atmosphere convey a well-maintained air of refinement. Guests who were upgraded without extra charges found themselves in exquisitely arranged rooms that enhanced their stay, solidifying the hotel's reputation for top-tier service.
However, some visitors felt that while the hotel looks luxurious, certain aspects of the interior could be more aligned with its price point. There are mentions that the price-quality ratio could be improved, suggesting that the opulence might not fully justify the cost for all.
Overall, Hotel du Commerce successfully conveys a luxurious experience that most guests find pleasant, relaxing and indulgently memorable.
Hotel du Commerce offers a charmingly romantic experience, perfect for couples seeking a cozy getaway. The hotel is described as warm and cozy with many guests highlighting the romantic atmosphere that permeates the entire property. The lounge area by the river provides a pleasant space to relax, enhancing the overall sense of tranquility.
Couples can enjoy the beautiful garden area, which is ideal for dining under the sky or just unwinding in a serene environment. The garden also receives praise for its service and picturesque setting. The dining experience is equally commendable with delicious cuisine that complements the romantic dinners many guests have enjoyed.
Several reviews mention special touches that enhance the romantic feel, such as being upgraded for special occasions or the presence of a love corner. The rooms are noted for being nicely romantic, complete with features such as a romantic bath.
While the location might not suit every type of stay, for those seeking a romantic weekend or getaway, Hotel du Commerce provides an idyllic setting to enjoy quality time together.
Hotel du Commerce offers a warm and welcoming environment for guests traveling with their furry friends. The pet-friendly policies of the hotel ensure that dogs are greeted kindly and treated exceptionally well with several guests noting that their pets were made to feel like royalty. The dog-friendly rooms and facilities are designed to accommodate pets without causing disruptions to other guests and the staff's friendly demeanor extends to their four-legged visitors, making sure that both owners and pets feel at ease.
Guests can bring their dogs along to enjoy various spaces in the hotel, including being allowed to join their owners for breakfast and in the restaurant, which adds a touch of convenience and comfort. Overall, the hotel strikes a balance between being accommodating to pets and maintaining a pleasant atmosphere for all visitors, making it an ideal choice for those who do not want to leave their furry friends behind.
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Location
The hotel's location is also praised for its proximity to a variety of local amenities including restaurants, cafes, supermarkets and charming bakeries, making it convenient for guests to enjoy local flavors without straying far. The quaint and cozy town of Houffalize itself offers a charming retreat, described as atypical, cozy and super beautiful by visitors, adding to the hotel's allure.
Additionally, the well-located hotel provides easy access to other town highlights like the La Chouffe brewery, city center attractions and parking facilities. The building itself is appreciated for its tasteful renovations, combining classic charm with modern conveniences. With its prime location and stunning natural setting, Hotel du Commerce stands out as an excellent base for both leisure and adventure in the Ardennes.
Breakfast
Guests frequently highlight the impeccable service in the breakfast room, emphasizing the friendliness and attentiveness of the staff. The breakfast room itself is spacious, allowing guests to dine comfortably whether inside or outside in the lovely garden area.
Most guests find the breakfast offerings more than satisfactory, describing it with terms like "fantastic," "tasty," "delicious," and "superb." Many appreciate the ample, generous and hearty setup, ensuring that everything one might desire is available. Despite a few minor inconveniences, such as breakfast timing not suiting early business travelers and occasional lacks of specific items like fried eggs, the overall sentiment leans heavily towards exceptional satisfaction.
In summary, the breakfast at Hotel du Commerce stands out as a significant highlight of the guest experience, combining variety, quality and excellent service in a welcoming and comfortable setting.
Dinner
However, there are some critical points to note. Several guests remarked that the dinner menu could be a bit limited and quite expensive. Additionally, while many praised specific dishes such as homemade granola and gourmet meals based on game animals, others found the quality inconsistent with complaints about overcooked or cold dishes and some describing their meals as basic or even disappointing. Waiting times for food have also been a recurring issue with reports of long delays in service.
In summary, while Hotel du Commerce's restaurant receives high praise for many of its dishes and overall dining experience, there are areas that need attention, particularly in terms of menu variety, pricing and service consistency.
Rooms
Temperature control appears to be an ongoing issue with many reviews mentioning rooms that were too hot, particularly those situated in the attic. Noise disturbances and basic amenities are also points of contention. However, the overall atmosphere is one of simplicity and comfort with some reviewers highlighting beautiful decor and cozy settings.
Despite these drawbacks, the spacious layout and general upkeep of cleanliness seem to ensure a pleasant stay for many. The staff contribute positively with friendly service and a commendable breakfast spread, rounding off the experience at Hotel du Commerce.
Beds
However, there were some recurring criticisms. Several guests noted that the beds were too small and the mattresses too hard with some specifically mentioning an uncomfortable extra bed. A few reviews highlighted issues with bedding softness and the use of two single duvets for a double bed, which some found problematic.
Overall, while a significant number of guests found the beds very comfortable and enjoyed a restful sleep, others felt that improvements could be made, particularly regarding bed size and mattress softness.
Cleanliness
However, some guests reported issues, particularly in the bathrooms, which often appeared outdated and in need of repair. Instances of mold and grime on tiles, dirty caulking and unclean corners have been noted. The mold in showers and bathrooms seems to be a recurring issue, as well as insufficient daily cleaning and lack of promptness in replacing towels. There were also mentions of dust, spider webs and leftover hairs, which detracted from an otherwise pleasant stay.
Overall, while many guests have had delightful stays with clean rooms, there is room for improvement in maintaining consistent cleanliness across all areas of the hotel and addressing specific issues in the bathrooms and other neglected spots.
Staff
Multilingual capabilities add to the staff's effectiveness, making communication seamless for international visitors. Guests appreciate the warm and convivial welcome they receive, often with personal touches that make them feel genuinely cared for. The dining experience is elevated by pleasant and attentive restaurant staff, who ensure that everything is well taken care of.
While there are isolated mentions of less enthusiastic service and occasional training gaps, the overwhelming sentiment is one of kindness, politeness and helpfulness. Whether it's offering assistance with mobility issues or providing extensive and delicious breakfast options, the staff consistently enhance the overall guest experience. The management's proactive and solution-oriented approach also contributes to the hotel's positive reputation.
In summary, the staff at Hotel du Commerce are a major highlight, known for their friendliness, professionalism and exceptional service, making guests feel more than welcome and significantly adding to the charm of the hotel.
Wi-Fi
Spa
On the flip side, not all experiences were favorable. Some found the wellness area not as described or unusable due to technical malfunctions and there were issues noted with the cleanliness and practicality of the amenities, particularly for elderly guests. Limited operating hours, specifically for the sauna and occasional maintenance issues, like the broken steam bath and bubble bath, were pointed out as drawbacks.
Despite these issues, the wellness area is generally described as a pleasant addition to the hotel with some guests finding the wellness centre itself to be excellent and well-maintained. The hotel's convenient location and beautiful surroundings also contribute positively to the overall experience.
Family
Accommodations are comfortable with large beds and private bathrooms, including convenient features such as two large showerheads. Families appreciate the separate dining areas and the option to bring pets along, adding to a flexible and enjoyable stay.
The terrace by the water is a notable highlight, providing a relaxed space particularly enjoyed by families. The overall quietness of the hotel ensures a restful night, making it an ideal retreat for a family getaway.
4 Star
On a positive note, the hotel's beautiful setting and friendly staff received praise from some guests, who felt the service level deserved the four-star designation. Guests appreciated the dining experience, finding it in line with four-star expectations. However, the recurring sentiment suggests that while the hotel has some standout features, it may not fully deliver the comprehensive experience that defines a true four-star hotel.
Luxury
The sense of luxury is palpable, as both the features and the overall atmosphere convey a well-maintained air of refinement. Guests who were upgraded without extra charges found themselves in exquisitely arranged rooms that enhanced their stay, solidifying the hotel's reputation for top-tier service.
However, some visitors felt that while the hotel looks luxurious, certain aspects of the interior could be more aligned with its price point. There are mentions that the price-quality ratio could be improved, suggesting that the opulence might not fully justify the cost for all.
Overall, Hotel du Commerce successfully conveys a luxurious experience that most guests find pleasant, relaxing and indulgently memorable.
Romantic
Couples can enjoy the beautiful garden area, which is ideal for dining under the sky or just unwinding in a serene environment. The garden also receives praise for its service and picturesque setting. The dining experience is equally commendable with delicious cuisine that complements the romantic dinners many guests have enjoyed.
Several reviews mention special touches that enhance the romantic feel, such as being upgraded for special occasions or the presence of a love corner. The rooms are noted for being nicely romantic, complete with features such as a romantic bath.
While the location might not suit every type of stay, for those seeking a romantic weekend or getaway, Hotel du Commerce provides an idyllic setting to enjoy quality time together.
Dog Friendly
Guests can bring their dogs along to enjoy various spaces in the hotel, including being allowed to join their owners for breakfast and in the restaurant, which adds a touch of convenience and comfort. Overall, the hotel strikes a balance between being accommodating to pets and maintaining a pleasant atmosphere for all visitors, making it an ideal choice for those who do not want to leave their furry friends behind.
No, Hotel du Commerce doesn't have any pool.
Yes, a spa is available at Hotel du Commerce. For more information, read the answers to the Spa questionnaire
Yes, Hotel du Commerce welcomes dogs.
Yes, parking facilities are available at Hotel du Commerce.
No, Hotel du Commerce doesn't have a gym.
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