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Summary of reviewsViktoria Park Hotel is lauded for its serene and picturesque location, surrounded by natural beauty and clean air. Positioned near Bucha Park, it offers convenient access to both tranquil, scenic walks and the central area of Bucha. Guests appreciate the peaceful environment and the attentive, friendly staff, which make for a comfortable and welcoming stay.
The breakfast experience at Viktoria Park Hotel is generally well-regarded. Guests describe it as tasty, delicious and top-notch with a variety of options to choose from. While there are suggestions for adding more choices and catering to specific dietary needs, the overall sentiment is positive, praising the quality and flavor of the meals.
Dining in the hotel's restaurant has mixed reviews. While some dishes like the mushroom cream soup are commended, the service is often criticized for being slow. Despite decent food, some guests feel the quality doesn't match the prices, which are comparable to those in Kyiv. However, the hotel's support for electric car owners is a noted positive aspect.
The rooms at Viktoria Park Hotel are highlighted for their spaciousness and cleanliness, offering comfort with features like large bathrooms, good ventilation and kitchen facilities in certain suites. Guests find the rooms cozy with comfortable beds and ample amenities. Some rooms even have balconies, adding to their appeal. However, the absence of air conditioning and occasional maintenance issues, such as broken fixtures and unpleasant smells, are noted areas for improvement.
Cleanliness throughout the hotel receives mixed feedback. While many guests appreciate the clean rooms and pool, morning cleaning routines and overall clean environment, others report serious issues like thick dust, spiderwebs and poorly maintained plumbing fixtures. Addressing these cleanliness concerns could significantly enhance the guest experience.
The staff is generally viewed positively, being described as pleasant, polite and attentive. Guests specifically mention an accommodating and responsive team, contributing to a positive atmosphere. However, some guests experienced slow and unfriendly service from waiters and occasional intrusions by hotel staff without knocking. Despite these issues, the staff's overall attitude and excellent service are highly regarded.
The swimming pool is another well-maintained feature, offering a refreshing and pleasing experience amidst picturesque pine trees. Nonetheless, the pool is not included in the room rate and has some logistical drawbacks, such as its small size, cold water and early closing time. The absence of nearby showers and power outlets are additional inconveniences noted by guests.
Guest opinions on the beds are mixed. While one reviewer praised a sizable bed, many others found the beds too small, firm and uncomfortable with old and hard mattresses. Complaints about bed linens not being changed and uncomfortable pillows are also common. Some guests highlighted worn towels and inadequate bedding, such as sofas lacking mattresses.
In summary, Viktoria Park Hotel stands out for its beautiful and serene location, friendly staff and comfortable rooms. While the breakfast and pool add value to the overall guest experience, there are areas needing improvement in restaurant service, room maintenance, bed comfort and cleanliness.
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