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Summary of reviewsHoliday Inn Express & Suites Bengaluru Old Madras Road by IHG offers a blend of practicality and convenience, particularly for guests with specific travel needs. Its location within a shopping mall is convenient for those interested in easy access to retail and casual dining options, as well as travelers with specific onward destinations or office visits nearby. While this placement offers proximity to the airport, it requires some compromise regarding distance from central Bengaluru attractions and the vibrant city life. Guests looking for more exploration options may find the hotel's surroundings limited, but its location caters well to particular itineraries.
The hotel's breakfast offerings are a highlight for many guests, who appreciate the good quality and taste of the dishes available. The breakfast buffet includes a variety of both South Indian and western options, creating an enjoyable and satisfying experience for guests. While some visitors suggest expanding the menu to include more international selections, the breakfast remains largely viewed as a positive part of their stay.
Cleanliness at the hotel receives mixed feedback, with many guests acknowledging the generally clean and well-maintained rooms and facilities. The ambience is often praised for its hygiene and neatness, contributing positively to the overall guest experience. However, there are concerns about inconsistencies in cleanliness standards, with some guests pointing out issues such as stained floors and occasional lapses in housekeeping.
The staff at Holiday Inn Express & Suites Bengaluru Old Madras Road is recognized for their attentiveness, professionalism, and welcoming nature. Guests appreciate the helpfulness and kindness of the team, with particular praise for individuals like Mr. Anand who enhances the hospitality experience. Despite some areas requiring improvement, such as reception efficiency and language barriers, the majority of guests find the staff responsive and courteous, creating a friendly atmosphere.
Overall, Holiday Inn Express & Suites Bengaluru Old Madras Road by IHG provides a satisfactory stay for guests, supporting specific travel needs and offering positive experiences in breakfast quality and staff interactions. While there are areas for improvement, particularly in cleanliness and location-related conveniences, the hotel successfully delivers comfort and hospitality for many visitors.
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