Hazelwick
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Summary of reviewsHazelwick boasts an exceptional location near Gatwick Airport, making it a favored choice for travelers. Its accessibility is highlighted by options ranging from a quick Uber ride to a leisurely walk, along with well-connected bus services. Despite proximity to the airport, the area remains serene and charming, replete with local attractions and a peaceful neighborhood ambiance. Visitors appreciate the combination of convenience, tranquility and practical amenities, deeming it excellent value for money.
Breakfast at Hazelwick is available around the clock with a self-service setup that includes cereals, toast, pastries, fruits and beverages. This arrangement is particularly beneficial for early or late arrivals. Although the convenience and variety are positive points, the quality and cleanliness could be improved with mixed feedback on the freshness and appeal of the items. Despite these issues, the availability of snacks and dietary options add a thoughtful touch.
Dining options nearby are varied and well-regarded with recommendations for local pubs and restaurants enhancing the experience. Guests enjoyed the nearby pubs and outdoor dining spaces, though some did mention less convenient dining paths.
The rooms at Hazelwick are valued for their charm and functionality, appealing to families and solo travelers alike. Key highlights include spacious, quirky accommodations with essential amenities such as mini-fridges, microwaves and streaming services. The cheerful decor and communal kitchen add to the cozy, family-friendly vibe. However, inconsistencies in cleanliness and room preparedness have been noted, including issues with heating and noise.
Staff interactions at Hazelwick, particularly with host Joanne, are largely positive. Guests frequently mention her warm, helpful demeanor, contributing significantly to their pleasant stays. While most staff interactions are praised, occasional reports of poor service and staff availability issues do exist.
Wi-Fi services are hit-or-miss with some guests enjoying reliable connections and streaming services, while others face significant connectivity problems.
The pool facilities are a notable feature, especially appreciated by families. When well-maintained, the pool area adds substantial value to the stay. However, maintenance inconsistencies and occasional closures have dampened the experience for some guests.
Parking is conveniently available and reasonably priced, offering secure spaces for guests' vehicles. Despite minor organizational issues, the parking arrangement is generally satisfactory and appreciated.
Bed comfort receives mixed reviews with many guests finding the beds supportive and comfortable, while others experienced issues with mattress quality and bed frame stability. Cleanliness of bedding also raised some concerns.
Overall, Hazelwick offers a unique and charming lodging experience with notable strengths in hospitality, location and family-friendly amenities. Addressing the inconsistencies in cleanliness, room preparedness and maintenance could significantly enhance the overall guest experience.
Categories
Breakfast at Hazelwick is available around the clock with a self-service setup that includes cereals, toast, pastries, fruits and beverages. This arrangement is particularly beneficial for early or late arrivals. Although the convenience and variety are positive points, the quality and cleanliness could be improved with mixed feedback on the freshness and appeal of the items. Despite these issues, the availability of snacks and dietary options add a thoughtful touch.
Dining options nearby are varied and well-regarded with recommendations for local pubs and restaurants enhancing the experience. Guests enjoyed the nearby pubs and outdoor dining spaces, though some did mention less convenient dining paths.
The rooms at Hazelwick are valued for their charm and functionality, appealing to families and solo travelers alike. Key highlights include spacious, quirky accommodations with essential amenities such as mini-fridges, microwaves and streaming services. The cheerful decor and communal kitchen add to the cozy, family-friendly vibe. However, inconsistencies in cleanliness and room preparedness have been noted, including issues with heating and noise.
Staff interactions at Hazelwick, particularly with host Joanne, are largely positive. Guests frequently mention her warm, helpful demeanor, contributing significantly to their pleasant stays. While most staff interactions are praised, occasional reports of poor service and staff availability issues do exist.
Wi-Fi services are hit-or-miss with some guests enjoying reliable connections and streaming services, while others face significant connectivity problems.
The pool facilities are a notable feature, especially appreciated by families. When well-maintained, the pool area adds substantial value to the stay. However, maintenance inconsistencies and occasional closures have dampened the experience for some guests.
Parking is conveniently available and reasonably priced, offering secure spaces for guests' vehicles. Despite minor organizational issues, the parking arrangement is generally satisfactory and appreciated.
Bed comfort receives mixed reviews with many guests finding the beds supportive and comfortable, while others experienced issues with mattress quality and bed frame stability. Cleanliness of bedding also raised some concerns.
Overall, Hazelwick offers a unique and charming lodging experience with notable strengths in hospitality, location and family-friendly amenities. Addressing the inconsistencies in cleanliness, room preparedness and maintenance could significantly enhance the overall guest experience.
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Guest Reviews
Located conveniently near Gatwick Airport, Hazelwick stands out for its exceptional accessibility. Guests have praised its prime location, just a short distance from the airport, making it an ideal choice for travelers with early morning or late-night flights. With options ranging from a quick 5-minute Uber ride to a 15-minute walk, getting to and from the airport is effortless.
The hotel's vicinity boasts secure parking and is well-connected by local bus services, including Bus Line 100, making it economical and practical. Despite its close proximity to the airport, the area remains surprisingly peaceful, free from disruptive airplane noise. The neighborhood is described as quiet and charming with local attractions, pubs like Ye Olde Six Bells and a treed environment adding to the overall pleasant experience.
For those venturing into London or other local destinations, Hazelwick's central position provides further convenience. Overall, guests appreciate the combination of easy airport access, serene surroundings and practical amenities, recommending it as excellent value for money.
Hazelwick hotel offers a breakfast service that, although simple and self-service, is consistently available 24/7, catering to early travelers and those arriving late. Guests appreciate the range of items provided, such as cereals, toast, pastries, fruits and various beverages including teas, coffee and hot chocolate. The availability of breakfast items at any hour is frequently highlighted as a convenient aspect with a variety that includes family-friendly options.
While the breakfast room and buffet-style setup are noted by some as pleasant and well-stocked, feedback about the quality of the food and cleanliness shows mixed opinions. Instances of stale bread, expired products and a lack of fresh options have been reported and some guests found the breakfast to be unappealing or insufficient for a full meal. However, those looking for something quick and simple enough for a short stay or layover might still find it adequate.
The self-service arrangement is both praised for its convenience and criticized for occasional disorderliness with comments about the lack of clean utensils and the state of communal areas. Despite these discrepancies, the provision of snacks and refreshments throughout the day, including fresh fruit and sometimes even special dietary options like coconut and almond milk, adds a touch of thoughtfulness to the service.
Overall, Hazelwick's breakfast facilities are a mixed bag — they offer great convenience and a broad selection for those in need of a quick bite at any hour, but the quality and cleanliness could use some attention to better meet all guests' expectations.
Guests staying at Hazelwick have found a variety of nearby dining options to suit different tastes. Many guests enjoyed the convenience of being within walking distance to a nice pub and an Indian restaurant with "excellent food" highly praised at the 'Five Bells' pub in Horton village. Helpful host recommendations and a handy booklet of local eateries ensure that diners have plenty of choices, from takeout places to restaurants just a stone's throw away. Some guests highlighted the delightful outdoor areas, perfect for BBQs, adding a pleasant communal dining experience. Occasionally, some reviewers noted less convenient dining options involving a longer walk or a path through a cemetery, but overall, the diverse nearby facilities provided ample solutions for most dining needs.
Hazelwick offers a blend of charming and quirky accommodations, appealing largely to families and solo travelers who appreciate character and functionality in their lodging. Guests frequently mention the spaciousness of the rooms with many highlighting family rooms and attic rooms as particularly fun and extravagant. The rooms are equipped with essential amenities such as mini fridges, microwaves, kettles and toasters. Some even have TV services with Netflix and Amazon Prime included.
The decor of the rooms often receives praise for its quaint, retro style and vibrant colors which add a cheerful atmosphere. The communal kitchen is well-stocked, providing convenience for guests who prefer to prepare their own meals. Joanna, the hostess, is repeatedly described as warm and welcoming, making the stay even more pleasant.
The house itself with its delightful and cozy rooms, is noted for its charming, family-friendly vibe, complete with a lovely garden and access to facilities like a pool and hot tub, which are especially enjoyed by children. Cleanliness is generally seen as satisfactory by many guests and the large, comfortable beds contribute to a pleasant sleeping experience.
However, Hazelwick's accommodations come with a few drawbacks. Several guests reported issues with cleanliness, such as dirty floors and bedding and mentioned a lack of sufficient heating in some rooms. Noise and lack of privacy due to thin walls and gaps under doorways were also common complaints and some guests found their rooms not ready or tidy upon arrival. Furthermore, some rooms were deemed too small or crowded and others reported issues with room facilities, such as non-functional TV or heating.
Overall, while Hazelwick offers a unique and homely experience with spacious and well-equipped rooms, there are notable inconsistencies in room preparedness and cleanliness that future guests should be aware of.
Hazelwick's beds receive mixed reviews with many guests highlighting their comfortable sleep experience, while others had less satisfactory encounters. Numerous reviewers praised the beds as very comfortable, soft and supportive, mentioning features like memory foam mattresses and ample pillows. Some guests particularly appreciated the large bed sizes, which offered a pleasant sleeping arrangement.
However, there are recurring comments about issues with the state and quality of some mattresses and bed frames. Others noted that the mattresses felt too old, lumpy or narrow, disrupting their sleep. Certain beds were described as squeaky, noisy or unstable with reports of beds being temporarily fixed or held up by wooden boards. A few guests even pointed out uncomfortable spring mattresses and instances of broken beds. Cleanliness was also a concern with some mentioning unclean or stained bedsheets and mattresses.
Overall, while a number of guests slept well on Hazelwick's beds, improvements in bed maintenance, hygiene and updating older bed components could enhance the sleep quality for all visitors.
Hazelwick has generated quite a mixed bag of reviews regarding its cleanliness. On the positive side, some guests found the accommodations clean and well-maintained. The bathrooms, in particular, were often described as large, clean and adequately supplied. Clean bed sheets, towels and thoughtful layouts were appreciated by several visitors. The proximity to key areas that were regularly cleaned also earned some praise.
However, the majority of reviews paint a different picture, pointing to significant cleanliness issues. Reports of dirty floors, thick layers of dust and cobwebs were common. Several guests noted unclean bed linen with visible dirt and hairs—a clear indication that they had not been freshened up between stays. The bathrooms were frequently criticized for mold, grime and unpleasant smells. Public areas and individual rooms alike were described as untidy and poorly maintained, often with food remnants and garbage not cleared away.
Overall, while there are pockets of cleanliness and some well-maintained areas, Hazelwick appears to suffer from considerable consistency issues in housekeeping, leading many guests to feel dissatisfied.
The guest reviews for Hazelwick highlight predominantly positive experiences with the hotel staff, particularly lauding the host Joanne. Guests frequently describe her as exceptionally friendly, welcoming and helpful, often going above and beyond to ensure a pleasant stay. Her warm hospitality and attentiveness left a significant positive impression on many visitors.
There are mentions of other staff members who were also considered helpful, kind and accommodating, contributing to a generally positive and inviting atmosphere. Clear and friendly communication with the hosts, especially via WhatsApp, also facilitated an easier stay for some guests.
However, not all feedback was positive. Some guests reported issues with poor service and inconsistent staff availability, mentioning instances of rude and unresponsive behavior from the management. Additionally, there were a few instances where guests experienced difficulty in reaching staff members and in some cases, the owner was described as either drunk or absent.
Despite these negative comments, the majority of guests seem to appreciate the kindness and effort put in by Joanne and the other staff. Overall, the welcoming and helpful nature of the Hazelwick staff appears to be a major highlight for visitors.
The wifi experience at Hazelwick seems to be mixed with some guests praising the service as being good and reliable, highlighting that the wifi worked well and provided a good internet connection. Many appreciated the room having a Netflix account available. However, numerous reviews indicate significant issues with the wifi, including slow and unpredictable internet, intermittent and unreliable connections and instances where the wifi was not available or did not work at all. Some guests reported not having wifi access in their rooms or finding the wifi details provided inaccurate. Additionally, there were mentions of poor signal resulting in interruptions and challenges in reaching out to the host for assistance. Overall, while some guests had a positive experience with the wifi at Hazelwick, many encountered substantial difficulties.
Hazelwick offers a mixed experience when it comes to its pool facilities. Many guests have found the pool to be a delightful addition, particularly emphasizing how fun it was for children. The pool area itself is described as lovely, clean and extremely inviting with the pool temperature comfortably set between 29 to 30 degrees. Visitors have also appreciated the combination of the pool and the hot tub, noting that these features make the stay even more enjoyable, especially during warm weather.
However, several reviews highlight issues with maintenance and accessibility. At times, the pool and hot tub have been reported as closed, covered or otherwise not in working order. Some guests have mentioned that the pool was dirty or filled with debris and leaves, while others noted that it was empty or not heated. The surrounding area has occasionally been described as chaotic or unsafe with rubbish scattered around and even police activity.
Overall, the pool at Hazelwick, when available and well-maintained, seems to significantly enhance the guest experience, particularly for families and those looking to relax in the garden area. However, its inconsistent availability and cleanliness can detract from the overall enjoyment.
Hazelwick offers a convenient and reasonably priced parking experience for its guests. Secure and on-site parking is available, making it easy to park upon arrival. Many guests found the parking to be great value with reasonable daily rates allowing travelers to leave their cars while flying abroad. The large carpark provides plenty of room for vehicles, although some mentioned that the parking can appear chaotic at times with cars parked closely together like sardines.
For those needing to initiate their car to the airport, the process is straightforward. The addition of parking to a guest's stay was often considered the icing on the cake, especially with the opportunity to leave the vehicle at a low cost. Communication with the host regarding parking can be problematic, as some guests had trouble arranging key pick-ups and faced other disputes.
Overall, the parking situation at Hazelwick is satisfactory with safe and cheap parking spaces available. Guests appreciated the convenience it brought to their stay, despite some minor concerns about the parking arrangement's organization.
Hazelwick offers several swimming options, including an adults pool and two indoor pools. Some reviews highlight the presence of a luxurious heated pool, which suggests a potentially enjoyable swimming experience for guests. Additionally, there is an outdoor pool and a hot tub available with the hot tub receiving positive feedback and described as wonderful by some visitors. However, it's worth noting that some guests reported issues such as the pool not being heated at times and being filled with leaves and debris. Additionally, maintenance issues were raised, such as the owner being seen putting bleach in the pool and hot tub. Despite these concerns, the availability of multiple pools and a hot tub could still be a highlight for visitors seeking aquatic activities.
Hazelwick offers an enticing outdoor pool that's a hit among guests. The garden setting adds to the charm, making it an enjoyable spot for swimming and unwinding. The pool is heated, ensuring a comfortable swim regardless of the weather. While some guests have noted that the pool and other outdoor facilities weren't always in use, those who got to swim appreciated the clean and well-maintained condition of the pool. Despite occasional mentions of unavailable hot tubs, the outdoor pool remains a standout feature for visitors seeking relaxation.
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Location
The hotel's vicinity boasts secure parking and is well-connected by local bus services, including Bus Line 100, making it economical and practical. Despite its close proximity to the airport, the area remains surprisingly peaceful, free from disruptive airplane noise. The neighborhood is described as quiet and charming with local attractions, pubs like Ye Olde Six Bells and a treed environment adding to the overall pleasant experience.
For those venturing into London or other local destinations, Hazelwick's central position provides further convenience. Overall, guests appreciate the combination of easy airport access, serene surroundings and practical amenities, recommending it as excellent value for money.
Breakfast
While the breakfast room and buffet-style setup are noted by some as pleasant and well-stocked, feedback about the quality of the food and cleanliness shows mixed opinions. Instances of stale bread, expired products and a lack of fresh options have been reported and some guests found the breakfast to be unappealing or insufficient for a full meal. However, those looking for something quick and simple enough for a short stay or layover might still find it adequate.
The self-service arrangement is both praised for its convenience and criticized for occasional disorderliness with comments about the lack of clean utensils and the state of communal areas. Despite these discrepancies, the provision of snacks and refreshments throughout the day, including fresh fruit and sometimes even special dietary options like coconut and almond milk, adds a touch of thoughtfulness to the service.
Overall, Hazelwick's breakfast facilities are a mixed bag — they offer great convenience and a broad selection for those in need of a quick bite at any hour, but the quality and cleanliness could use some attention to better meet all guests' expectations.
Dinner
Rooms
The decor of the rooms often receives praise for its quaint, retro style and vibrant colors which add a cheerful atmosphere. The communal kitchen is well-stocked, providing convenience for guests who prefer to prepare their own meals. Joanna, the hostess, is repeatedly described as warm and welcoming, making the stay even more pleasant.
The house itself with its delightful and cozy rooms, is noted for its charming, family-friendly vibe, complete with a lovely garden and access to facilities like a pool and hot tub, which are especially enjoyed by children. Cleanliness is generally seen as satisfactory by many guests and the large, comfortable beds contribute to a pleasant sleeping experience.
However, Hazelwick's accommodations come with a few drawbacks. Several guests reported issues with cleanliness, such as dirty floors and bedding and mentioned a lack of sufficient heating in some rooms. Noise and lack of privacy due to thin walls and gaps under doorways were also common complaints and some guests found their rooms not ready or tidy upon arrival. Furthermore, some rooms were deemed too small or crowded and others reported issues with room facilities, such as non-functional TV or heating.
Overall, while Hazelwick offers a unique and homely experience with spacious and well-equipped rooms, there are notable inconsistencies in room preparedness and cleanliness that future guests should be aware of.
Beds
However, there are recurring comments about issues with the state and quality of some mattresses and bed frames. Others noted that the mattresses felt too old, lumpy or narrow, disrupting their sleep. Certain beds were described as squeaky, noisy or unstable with reports of beds being temporarily fixed or held up by wooden boards. A few guests even pointed out uncomfortable spring mattresses and instances of broken beds. Cleanliness was also a concern with some mentioning unclean or stained bedsheets and mattresses.
Overall, while a number of guests slept well on Hazelwick's beds, improvements in bed maintenance, hygiene and updating older bed components could enhance the sleep quality for all visitors.
Cleanliness
However, the majority of reviews paint a different picture, pointing to significant cleanliness issues. Reports of dirty floors, thick layers of dust and cobwebs were common. Several guests noted unclean bed linen with visible dirt and hairs—a clear indication that they had not been freshened up between stays. The bathrooms were frequently criticized for mold, grime and unpleasant smells. Public areas and individual rooms alike were described as untidy and poorly maintained, often with food remnants and garbage not cleared away.
Overall, while there are pockets of cleanliness and some well-maintained areas, Hazelwick appears to suffer from considerable consistency issues in housekeeping, leading many guests to feel dissatisfied.
Staff
There are mentions of other staff members who were also considered helpful, kind and accommodating, contributing to a generally positive and inviting atmosphere. Clear and friendly communication with the hosts, especially via WhatsApp, also facilitated an easier stay for some guests.
However, not all feedback was positive. Some guests reported issues with poor service and inconsistent staff availability, mentioning instances of rude and unresponsive behavior from the management. Additionally, there were a few instances where guests experienced difficulty in reaching staff members and in some cases, the owner was described as either drunk or absent.
Despite these negative comments, the majority of guests seem to appreciate the kindness and effort put in by Joanne and the other staff. Overall, the welcoming and helpful nature of the Hazelwick staff appears to be a major highlight for visitors.
Wi-Fi
Pool
However, several reviews highlight issues with maintenance and accessibility. At times, the pool and hot tub have been reported as closed, covered or otherwise not in working order. Some guests have mentioned that the pool was dirty or filled with debris and leaves, while others noted that it was empty or not heated. The surrounding area has occasionally been described as chaotic or unsafe with rubbish scattered around and even police activity.
Overall, the pool at Hazelwick, when available and well-maintained, seems to significantly enhance the guest experience, particularly for families and those looking to relax in the garden area. However, its inconsistent availability and cleanliness can detract from the overall enjoyment.
Parking
For those needing to initiate their car to the airport, the process is straightforward. The addition of parking to a guest's stay was often considered the icing on the cake, especially with the opportunity to leave the vehicle at a low cost. Communication with the host regarding parking can be problematic, as some guests had trouble arranging key pick-ups and faced other disputes.
Overall, the parking situation at Hazelwick is satisfactory with safe and cheap parking spaces available. Guests appreciated the convenience it brought to their stay, despite some minor concerns about the parking arrangement's organization.
Heated Pool
Outdoor Pool
Yes, Hazelwick has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Hazelwick.
Yes, Hazelwick welcomes dogs.
Yes, parking facilities are available at Hazelwick.
No, Hazelwick doesn't have a gym.
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