Regal Hongkong Hotel
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Summary of reviewsThe Regal Hongkong Hotel is highly praised for its extraordinary location in the heart of Causeway Bay. Guests appreciate its convenience, offering easy access to shopping malls, dining options and public transport. Landmarks like SOGO Mall and Victoria Park are within walking distance and the vicinity provides a lively yet peaceful retreat amidst the urban hustle.
The rooms are generally appreciated for their spaciousness and cleanliness, especially in a city where hotel rooms can be quite compact. Many guests found the rooms to be comfortable with some featuring luxurious amenities like double-sized bathtubs and jacuzzis. However, the decor has been criticized for being outdated and issues such as humidity, unpleasant odors and insufficient maintenance have been noted.
The staff at the Regal Hongkong Hotel receive mixed reviews. The concierge, housekeeping and cleaning teams are often described as friendly, courteous and accommodating. The doormen and concierge, in particular, are commended for their helpfulness. However, the front desk staff have been criticized for slow check-ins and poor communication skills, which sometimes detract from the overall guest experience.
When it comes to cleanliness, the hotel has both positive and negative aspects. While some guests found their rooms clean and tidy, others noted issues like moldy carpets and poor ventilation, indicating the need for better maintenance and housekeeping standards.
Family guests find the hotel to be a great choice for vacations due to its spacious rooms and family-friendly environment. The rooftop swimming pool is a highlight, offering breathtaking city views, although its limited operating hours can be frustrating.
The hotel's breakfast offerings receive mixed feedback. Some guests appreciate the variety of Western and Asian options and the late serving time. However, others find it lacking in variety and quality, suggesting room for improvement to meet the expectations of a five-star establishment.
In terms of amenities, the hotel's wifi service has been criticized for being slow and unreliable and guests often find it lacking in quality typical of a high-end hotel. The beds receive generally positive feedback for comfort, though there are isolated complaints about old and uncomfortable mattresses.
Overall, while the Regal Hongkong Hotel excels in location and offers spacious, comfortable rooms, it struggles with maintaining a modern appearance and consistent service standards. Improvements in staff training, room maintenance and amenities could significantly enhance guest satisfaction, aligning the experience more closely with its claimed five-star status.
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The rooms are generally appreciated for their spaciousness and cleanliness, especially in a city where hotel rooms can be quite compact. Many guests found the rooms to be comfortable with some featuring luxurious amenities like double-sized bathtubs and jacuzzis. However, the decor has been criticized for being outdated and issues such as humidity, unpleasant odors and insufficient maintenance have been noted.
The staff at the Regal Hongkong Hotel receive mixed reviews. The concierge, housekeeping and cleaning teams are often described as friendly, courteous and accommodating. The doormen and concierge, in particular, are commended for their helpfulness. However, the front desk staff have been criticized for slow check-ins and poor communication skills, which sometimes detract from the overall guest experience.
When it comes to cleanliness, the hotel has both positive and negative aspects. While some guests found their rooms clean and tidy, others noted issues like moldy carpets and poor ventilation, indicating the need for better maintenance and housekeeping standards.
Family guests find the hotel to be a great choice for vacations due to its spacious rooms and family-friendly environment. The rooftop swimming pool is a highlight, offering breathtaking city views, although its limited operating hours can be frustrating.
The hotel's breakfast offerings receive mixed feedback. Some guests appreciate the variety of Western and Asian options and the late serving time. However, others find it lacking in variety and quality, suggesting room for improvement to meet the expectations of a five-star establishment.
In terms of amenities, the hotel's wifi service has been criticized for being slow and unreliable and guests often find it lacking in quality typical of a high-end hotel. The beds receive generally positive feedback for comfort, though there are isolated complaints about old and uncomfortable mattresses.
Overall, while the Regal Hongkong Hotel excels in location and offers spacious, comfortable rooms, it struggles with maintaining a modern appearance and consistent service standards. Improvements in staff training, room maintenance and amenities could significantly enhance guest satisfaction, aligning the experience more closely with its claimed five-star status.
Family Friendly Hotel
This hotel has a Kids' Club, pool, playground and a number of restaurants that offer kid-friendly menus.
Hotel near Nightlife Spots
Located in Causeway Bay, it offers proximity to rooftop bars with city views. It provides convenient access to entertainment and dining.
Business Hotel
This hotel offers a range of business facilities and services, including meeting rooms and a business center. Its location in Causeway Bay provides easy access to shopping and commercial districts.
Hotel with EV Charging Stations
This hotel offers EV charging stations, catering to the needs of electric vehicle owners. It is located in a prime area and provides excellent service.
Skyscraper Hotel
Located in Causeway Bay, Regal Hongkong Hotel offers a luxurious stay with impressive city views. Its classic European design, combined with modern amenities and excellent service, creates a sophisticated and comfortable experience.
Hotel with Outdoor Pool
Regal Hongkong Hotel has an outdoor pool. The hotel is known for its convenient location and excellent service.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
5-Star Hotel
Guest Reviews
The Regal Hongkong Hotel boasts an extraordinary location that has won the hearts of its guests. Nestled in the heart of Causeway Bay, the hotel is celebrated for its convenience, providing easy access to shopping malls, dining options and public transport, including the MTR, tram and bus stations. Guests frequently highlighted the strategic position, making it a prime spot for both shopping and eating with landmarks like SOGO Mall and Victoria Park within walking distance. The vicinity is lively, yet the hotel offers a peaceful retreat amidst the urban hustle and bustle. Proximity to key attractions, including the Hong Kong Stadium for sports enthusiasts, adds to its allure. Overall, the location is deemed perfect, fantastic and unbeatable, making the hotel an ideal base for exploring Hongkong, whether for leisure or business.
The breakfast experience at the Regal Hongkong Hotel seems to present a mixed bag of reviews from guests. While many appreciated the array of western and Asian options with some praising the delicious bread and hearty full breakfast including scrambled eggs, bacon and sausages, others found it lacking in variety and quality, especially given the hotel's five-star status.
Some guests highlighted the good selection at the breakfast buffet and described it as very good, plentiful and brilliant. The late serving time until 10:30 was also a noted convenience. The positive ambiance was enhanced by a friendly waiting staff, making the experience enjoyable for some.
However, many felt that the breakfast did not live up to expectations, citing issues such as the old and slow coffee machines, minimal options compared to pre-COVID times and the repetitive menu that lacked daily variation. Some guests mentioned that the breakfast was basic, disappointing, cold and with limited choices, which fell short of what is expected from a high-end hotel.
On balance, while the breakfast has its commendable aspects, there is evidently significant room for improvement to ensure it consistently meets the standards guests expect from a luxury establishment.
The Regal Hongkong Hotel offers a mix of reviews regarding their rooms, primarily highlighting the spaciousness and cleanliness that guests appreciate. Many guests have noted that the rooms are larger than the average hotel room in Hong Kong with some featuring amenities like double-sized bathtubs and jacuzzi options in upgraded rooms. The bathrooms are often praised for their size and certain unique features such as music, adding a touch of uniqueness to the experience.
However, the decor and condition of the rooms have drawn criticism with numerous mentions of outdated furnishings, carpets in need of replacement and general wear and tear. Some rooms have issues with humidity, unpleasant odors and insufficient maintenance, like air conditioning leaks and dirty areas. There are also complaints about the rooms not matching the promotional images and the presence of too many mirrors making it uncomfortable for some guests.
Despite these drawbacks, guests have found the rooms comfortable with soft tones and some facilities satisfactory. The spaciousness of executive suites and rooms in particular are frequently appreciated, offering plenty of room to work and relax. Service staff are described as polite and enthusiastic, further enhancing the overall guest experience.
In summary, while the Regal Hongkong Hotel excels in providing large, clean rooms, it struggles with maintaining a modern and fresh appearance. The hotel's convenient location and room size benefits are somewhat offset by the need for renovations and updates to its aging infrastructure.
The beds at Regal Hongkong Hotel have received mixed feedback from guests. Many reviews highlight the comfort of the beds, describing them as very comfortable and characterized by moderate firmness with some guests emphasizing the large, queen-sized beds. Soft beds are a common theme and the pillows are generally noted as good, although some found them too soft or too high. Guests often remarked on the overall softness of the beds with several stating their beds and pillows were very comfy.
However, there are notable downsides mentioned. Some guests found the mattresses old and uncomfortable with a few describing them as floating springs. Complaints about cleanliness also emerged with some bedsheets smelling bad and beds not being clean. A specific criticism was directed at inconsistencies in bed configurations, such as combining two beds to make a double bed, which was reported as very uncomfortable.
Despite these issues, the polite and courteous staff, along with generally comfortable bed conditions, contributed positively to the guests' experiences.
Regal Hongkong Hotel appears to have a mixed reputation when it comes to cleanliness. Some guests appreciated the clean and elegant appeal of the hotel, noting that rooms were generally clean and tidy with housekeeping occasionally being friendly and diligent. However, many reviews highlighted significant issues with cleanliness and maintenance. Common complaints included moldy and smelly carpets, traces of mold on bathroom walls and curtains, poor ventilation leading to humidity and unremoved hair from bathtubs. The general state of the rooms was often described as old, outdated and not properly cleaned with issues like dust, grease stains and bugs. Overall, although some aspects of the hotel's cleanliness met guest expectations, many areas evidently need substantial improvement to meet satisfactory standards.
Regal Hongkong Hotel has garnered mixed feedback regarding its staff with notable emphasis on their friendliness and helpfulness in various departments. Exceptional praise is given to the concierge, housekeeping and cleaning teams, who are frequently described as friendly, courteous and accommodating. Many guests highlight the helpful nature of the doormen and concierge, who go out of their way to assist, including making proactive calls to guests before departure.
Guests frequently commend the housekeeping staff, describing them as gentle, courteous and attentive to guest needs. Positive comments also extend to the polite and friendly service provided by some front desk staff with specific mentions of receiving complimentary drink tickets and warm greetings from service personnel.
However, a significant number of reviews point to issues with the front desk and reception staff. Reports include slow check-in processes, poor communication skills and unhelpful or unfriendly attitudes. Some guests found the reception staff to be rude, often noting their inattentiveness and use of mobile phones while on duty. There are also numerous mentions of poor customer service with staff appearing surly and unresponsive to calls.
Despite these concerns, some guests still enjoyed their stay at the hotel, noting that overall staff warmth can contribute positively to the experience. Elements of good service are recognized, although there is a consensus that improvements in staff training and efficiency at reception could enhance guest satisfaction.
The Regal Hongkong Hotel's wifi seems to have room for improvement according to guest reviews. Many have mentioned that the wifi is slow, often drops and is generally unreliable. There are also complaints about the signal being inadequate for tasks such as work with some guests unable to access the internet from their rooms altogether. Additionally, concerns were raised about the lack of free wifi and an extra charge for its usage, which some consider unreasonable. Although there are occasional mentions of decent wifi, these are few and far between. Overall, the consensus points to the need for significant enhancements in the hotel's internet services.
The Regal Hongkong Hotel offers a rooftop swimming pool that garners positive feedback for its breathtaking views. Many guests appreciate the opportunity to swim while enjoying the scenic cityscape. The pool is noted to be good and pleasing for those who manage to access it. However, several reviews mention challenges in utilizing this facility. There are complaints about the pool being closed unexpectedly and its limited operating hours, which run only in the afternoon until 8 PM, conflicting with the check-in time of 3 PM. This restricted availability causes frustration, especially when many guests are left waiting to use it with no clear indication of accessibility.
The Regal Hongkong Hotel stands out as a terrific choice for family vacations, providing a family-friendly atmosphere that's suitable for both small and large family gatherings. Guests with children appreciate the spacious rooms where little ones can unwind comfortably. The hotel's pool is a highlight with kids particularly enjoying their time there. The waiting staff during breakfast demonstrate a friendly attitude, adding to the overall positive experience for families. The hotel is described as excellent and cozy for family holidays, making it ideal for those in search of a relaxed and familial setting. Overall, it offers privacy and a welcoming environment, ensuring a memorable stay for all ages.
The Regal Hongkong Hotel claims to offer luxury amenities typical of a five-star establishment with facilities such as a swimming pool and gym that aim to provide a sophisticated experience. However, there are mixed opinions regarding whether it truly meets the standard of a five-star hotel. While it maintains some five-star service standards, several reviewers feel it falls short of the expectations associated with such a rating. Criticisms include that it does not match up to the quality one would expect from a five-star hotel with some suggesting it is more akin to a two or three-star experience. The breakfast, in particular, has been noted as not meeting the culinary standards typical of high-end establishments. Overall, the hotel's five-star rating is questioned by some guests and perceived as outdated by others.
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Location
Breakfast
Some guests highlighted the good selection at the breakfast buffet and described it as very good, plentiful and brilliant. The late serving time until 10:30 was also a noted convenience. The positive ambiance was enhanced by a friendly waiting staff, making the experience enjoyable for some.
However, many felt that the breakfast did not live up to expectations, citing issues such as the old and slow coffee machines, minimal options compared to pre-COVID times and the repetitive menu that lacked daily variation. Some guests mentioned that the breakfast was basic, disappointing, cold and with limited choices, which fell short of what is expected from a high-end hotel.
On balance, while the breakfast has its commendable aspects, there is evidently significant room for improvement to ensure it consistently meets the standards guests expect from a luxury establishment.
Rooms
However, the decor and condition of the rooms have drawn criticism with numerous mentions of outdated furnishings, carpets in need of replacement and general wear and tear. Some rooms have issues with humidity, unpleasant odors and insufficient maintenance, like air conditioning leaks and dirty areas. There are also complaints about the rooms not matching the promotional images and the presence of too many mirrors making it uncomfortable for some guests.
Despite these drawbacks, guests have found the rooms comfortable with soft tones and some facilities satisfactory. The spaciousness of executive suites and rooms in particular are frequently appreciated, offering plenty of room to work and relax. Service staff are described as polite and enthusiastic, further enhancing the overall guest experience.
In summary, while the Regal Hongkong Hotel excels in providing large, clean rooms, it struggles with maintaining a modern and fresh appearance. The hotel's convenient location and room size benefits are somewhat offset by the need for renovations and updates to its aging infrastructure.
Beds
However, there are notable downsides mentioned. Some guests found the mattresses old and uncomfortable with a few describing them as floating springs. Complaints about cleanliness also emerged with some bedsheets smelling bad and beds not being clean. A specific criticism was directed at inconsistencies in bed configurations, such as combining two beds to make a double bed, which was reported as very uncomfortable.
Despite these issues, the polite and courteous staff, along with generally comfortable bed conditions, contributed positively to the guests' experiences.
Cleanliness
Staff
Guests frequently commend the housekeeping staff, describing them as gentle, courteous and attentive to guest needs. Positive comments also extend to the polite and friendly service provided by some front desk staff with specific mentions of receiving complimentary drink tickets and warm greetings from service personnel.
However, a significant number of reviews point to issues with the front desk and reception staff. Reports include slow check-in processes, poor communication skills and unhelpful or unfriendly attitudes. Some guests found the reception staff to be rude, often noting their inattentiveness and use of mobile phones while on duty. There are also numerous mentions of poor customer service with staff appearing surly and unresponsive to calls.
Despite these concerns, some guests still enjoyed their stay at the hotel, noting that overall staff warmth can contribute positively to the experience. Elements of good service are recognized, although there is a consensus that improvements in staff training and efficiency at reception could enhance guest satisfaction.
Wi-Fi
Pool
Family
5 Star
Yes, Regal Hongkong Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Regal Hongkong Hotel.
No, Regal Hongkong Hotel doesn't allow dogs.
Yes, parking facilities are available at Regal Hongkong Hotel.
Yes, Regal Hongkong Hotel has a gym.
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