Marco Polo Hongkong Hotel
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Summary of reviewsThe Marco Polo Hongkong Hotel enjoys widespread praise for its excellent location in Tsim Sha Tsui, Hong Kong. Guests appreciate its convenience for sightseeing and shopping, coupled with easy access to the Star Ferry and Ocean Terminal. The hotel's proximity to major transportation hubs further enhances its appeal.
Breakfast at Marco Polo Hongkong Hotel is well-regarded with guests frequently highlighting the buffet's variety and quality. The combination of Chinese and Western dishes, including made-to-order eggs and standout items like Bircher muesli, ensures a satisfying start to the day. Despite occasional noise and critiques on specific items like coffee, the breakfast offerings generally leave guests pleased.
The dining options at the hotel extend this positive trend, especially in the Italian and Japanese restaurants and the club floor services. Guests enjoy the diverse and delicious meals for breakfast, lunch and dinner, although some find the dinner buffet at Cafe Marco could benefit from more variety. Despite some critiques on room service breakfast and specific dishes, the overall dining experience is largely praised.
Rooms at the hotel are a mix of commendations and criticisms. They are noted for their spaciousness and cleanliness, yet many guests point out the need for renovation. Issues such as outdated furniture, dim lighting and musty smells are common complaints. The inconsistency in scenic views and the absence of amenities like coffee machines also detract from the overall experience.
Cleanliness throughout the hotel is inconsistent with some guests finding their rooms clean and comfortable while others encounter dusty carpets, mold and inadequate bathroom cleanliness. The staff, however, receive high marks for their professionalism and helpfulness. Guests generally appreciate the friendly and efficient service provided by the front desk, concierge and housekeeping teams, though there are isolated reports of less enthusiastic service at breakfast.
The hotel's free Wi-Fi service has mixed reviews with some guests finding it reliable and others struggling with connectivity issues. The swimming pool also faces challenges, frequently under maintenance or limited to specific times and lacking desirable amenities like a changing room. Guest reviews on the beds vary with many finding them comfortable but others experiencing issues like sagging mattresses and discomfort.
As for its five-star rating, opinions are divided. While the service quality is consistent with five-star standards, the condition of the accommodations and some aspects of food quality do not always meet guests' high expectations, suggesting room for improvement.
Overall, the Marco Polo Hongkong Hotel offers a generally positive experience, particularly in terms of location and staff service, but could benefit from updates and improvements in several areas to fully align with five-star standards.
Categories
Breakfast at Marco Polo Hongkong Hotel is well-regarded with guests frequently highlighting the buffet's variety and quality. The combination of Chinese and Western dishes, including made-to-order eggs and standout items like Bircher muesli, ensures a satisfying start to the day. Despite occasional noise and critiques on specific items like coffee, the breakfast offerings generally leave guests pleased.
The dining options at the hotel extend this positive trend, especially in the Italian and Japanese restaurants and the club floor services. Guests enjoy the diverse and delicious meals for breakfast, lunch and dinner, although some find the dinner buffet at Cafe Marco could benefit from more variety. Despite some critiques on room service breakfast and specific dishes, the overall dining experience is largely praised.
Rooms at the hotel are a mix of commendations and criticisms. They are noted for their spaciousness and cleanliness, yet many guests point out the need for renovation. Issues such as outdated furniture, dim lighting and musty smells are common complaints. The inconsistency in scenic views and the absence of amenities like coffee machines also detract from the overall experience.
Cleanliness throughout the hotel is inconsistent with some guests finding their rooms clean and comfortable while others encounter dusty carpets, mold and inadequate bathroom cleanliness. The staff, however, receive high marks for their professionalism and helpfulness. Guests generally appreciate the friendly and efficient service provided by the front desk, concierge and housekeeping teams, though there are isolated reports of less enthusiastic service at breakfast.
The hotel's free Wi-Fi service has mixed reviews with some guests finding it reliable and others struggling with connectivity issues. The swimming pool also faces challenges, frequently under maintenance or limited to specific times and lacking desirable amenities like a changing room. Guest reviews on the beds vary with many finding them comfortable but others experiencing issues like sagging mattresses and discomfort.
As for its five-star rating, opinions are divided. While the service quality is consistent with five-star standards, the condition of the accommodations and some aspects of food quality do not always meet guests' high expectations, suggesting room for improvement.
Overall, the Marco Polo Hongkong Hotel offers a generally positive experience, particularly in terms of location and staff service, but could benefit from updates and improvements in several areas to fully align with five-star standards.
Luxury Hotel
Marco Polo Hongkong Hotel boasts a strategic location on Canton Road, directly connected to Harbour City, one of Hong Kong's largest luxury shopping complexes. It offers stunning Victoria Harbour views from many rooms and provides access to the exclusive Continental Club Lounge with butler service.
Hotel Taking Steps Towards Sustainability
Marco Polo Hongkong Hotel holds triple ISO certification, including ISO 14001 for Environmental Management, and is EarthCheck Gold certified. The hotel has implemented a 'No Plastic' campaign, switched to paper straws, and donates unconsumed food to minimize waste. They have also focused on reducing paper and water usage and have recycling programs in place.
Hotel for Honeymoon
The hotel offers comfortable rooms and a convenient location in Harbour City. Its dining options and shopping access provide an enjoyable and romantic experience.
Business Hotel
Situated in Harbour City, this hotel provides business services and facilities. Its location offers easy access to shopping and dining options. The hotel is well-regarded for its service and amenities, making it suitable for business travelers.
Accessible Hotel
Marco Polo Hongkong Hotel features accessible rooms with roll-in showers, grab bars, and lowered amenities. The hotel provides accessible entrances, elevators, and accessible routes in public areas.
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Pool Lap Lanes Outdoor Pool
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Pool Lap Lanes
Guest Reviews
Marco Polo Hongkong Hotel boasts a remarkable location that is frequently praised by its guests. Situated right in the heart of Tsim Sha Tsui, the hotel offers unparalleled convenience for both sightseeing and shopping. Its prime waterfront position not only provides excellent views but also easy access to the Star Ferry and the Ocean Terminal, making it incredibly accessible for travelers. Additionally, being part of a large shopping complex and so close to major transportation hubs ensures that guests find it easy to explore the city and beyond. Overall, the hotel's central location near key attractions and amenities, coupled with its spacious rooms, adds to the appeal for visitors looking to experience Hong Kong's vibrant culture and shopping scene.
The breakfast at Marco Polo Hongkong Hotel consistently receives high praise from guests with many highlighting the buffet's excellence and variety. The breakfast offerings are both delicious and varied, including a combination of Chinese and Western dishes. Bircher muesli and the ability to have eggs made on request are specific highlights. Guests appreciate the Continental Club's exceptional offerings and the abundant choices available.
The food quality garners compliments with some guests describing breakfast as absolutely wonderful and spectacular. The presence of both hot and cold options ensures a satisfying start to the day and the variety ensures something for everyone.
While the majority of reviews are positive, there are some criticisms. Occasionally, the breakfast room can be noisy, especially when the hotel is fully booked. Some guests found the breakfast selection to be average or limited and there were comments about the coffee quality being less than desirable. Additionally, room service breakfast was mentioned as bland and pricey by a few guests and there were instances when the breakfast experience felt lackluster.
Overall, the breakfast experience at Marco Polo Hongkong Hotel is robust and generally well-received. The combination of a wide variety of dishes and tasteful offerings ensures most guests leave the breakfast table satisfied.
The dining experiences at Marco Polo Hongkong Hotel reflect a mix of opinions with many positive highlights. Guests consistently praise the excellent dinner options, particularly at the hotel's Italian and Japanese restaurants. The club floor services also come highly recommended for their notable food quality. The breakfast and dinner offerings are described as outstanding, providing abundant and varied options that leave little to be desired. For lunch, the cafe provides a great buffet and some guests find dinner in the restaurant to be fabulous. However, feedback on the dinner buffet at Cafe Marco is mixed with suggestions for more food variety. Additionally, specific items like the steak for dinner received criticism for lacking flavor. While room service breakfast is seen as bland and pricey, overall, the hotel's main dining venues receive positive acclaim for their diverse and delicious meals.
The rooms at Marco Polo Hongkong Hotel offer a mix of positive and negative attributes. Guests repeatedly highlight the spaciousness of the rooms, describing them as large, very big and perfect in size. The cleanliness of the rooms is also frequently mentioned with several reviewers noting that their accommodations were very clean and comfortable.
However, there are several critiques regarding the condition and age of the rooms. Many visitors describe the rooms as old, dated and in need of renovation. Issues such as outdated furniture, dim lighting and old sub-facilities like small bottles of shampoo and shower gel were commonly pointed out. The musty and occasionally smoky smells in the rooms and hallways also detracted from some guests' experiences. Additionally, the air conditioning and thermostats in some rooms were problematic and there were mentions of blankets and general room conditions emitting unpleasant odors.
Although some rooms boast wonderful views, like those overlooking the Star Ferry pier, others lacked any scenic outlooks. Further inconveniences included the absence of coffee machines, long waiting times for check-in, slow room service and occasional forgetfulness in replenishing amenities like slippers.
Overall, while the Marco Polo Hongkong Hotel rooms are praised for their generous size and basic cleanliness, the overall experience is marred by the evident need for updates and improvements to both the decor and facilities.
At Marco Polo Hongkong Hotel, guest opinions about the beds present a mixed picture. Many guests highlight the comfort of the beds, describing them as some of the most comfortable they have ever slept in with the bed and pillows often praised for their coziness. Descriptions such as "perfect" and "really comfortable" underscore the positive experiences of several visitors.
However, some guests find their bedding less than ideal. Issues mentioned include mattresses that are too soft, sagging in the middle and leading to discomfort or backaches for some. There have also been remarks about the beds being too small and concerns over cleanliness with one guest noting the possibility of bed bugs.
While some rooms have king-size beds available, not all guests are guaranteed this option and discrepancies between room expectations and what was provided have been pointed out. Overall, while comfort is a frequent compliment, potential travelers should be aware of occasional inconsistencies regarding bed size and condition.
The cleanliness of the Marco Polo Hongkong Hotel has received a mixed response from guests. While some reviewers report that the hotel is clean and dust-free with rooms that are comfortable and reasonably priced, others highlight significant issues. Recurring complaints mention a pervasive musty and damp smell throughout the hotel, dusty carpets and mold, particularly in the hallways. Cleanliness in rooms is frequently described as average or inadequate with specific mentions of dust in cabinets, dirty cups and abandoned cotton swabs in corners. Some bathrooms are noted to be unsatisfactory with instances of hair in bathtubs and unclean toilets. Despite some clean and comfortable accommodations, the overall impression of cleanliness is marred by these negative experiences and the dated appearance of the property.
At Marco Polo Hongkong Hotel, guests consistently appreciate the professionalism and friendliness of the staff. The front desk, concierge and club floor staff are frequently described as helpful, professional and outstanding. Efficient check-in processes and the willingness of staff to provide timely assistance further enhance the guest experience. Many reviews highlight the outstanding service of the housekeeping team, who are prompt and effective in their duties.
Guests often note the excellent attitudes of the service staff in the lobby, citing their politeness and readiness to help. Additionally, guests appreciate the attentiveness of the management and overall service staff, who contribute to a welcoming atmosphere. Free upgrades and an informative, friendly approach from the staff add positive touches to many stays.
However, there are occasional mentions of staff at breakfast not being very friendly and some individual staff members displaying less enthusiasm or having poor attitudes. Despite these isolated incidents, the general sentiment remains highly favorable with many guests praising the high level of service, politeness and professionalism they encounter during their stay at the Marco Polo Hongkong Hotel.
The Marco Polo Hongkong Hotel offers complimentary Wi-Fi to its guests, but experiences regarding the service are quite mixed. While some guests have found the connection to be smooth, others have encountered various issues. Common complaints include the Wi-Fi not working immediately, having an incorrectly set password or being unable to connect to Wi-Fi in the room at all. There are also mentions of the Wi-Fi being down for short periods, weak or non-existent connections and slow speeds. It seems the Wi-Fi quality can vary greatly with some guests reporting extremely poor connections and long wait times for the network to respond. Overall, while free Wi-Fi is a convenient perk, significant improvements are needed to ensure a more consistent and reliable internet experience for all guests.
The guest reviews for Marco Polo Hongkong Hotel indicate that the swimming pool experience has some challenges. The pool has faced several closures, often being under renovation or maintenance and sometimes limited to weekend use only. When it is open, the restrictive hours and lack of a changing room are noted issues. Additionally, the pool is described as being quite deep, which may not be ideal for children. Guests have suggested that making the pool more comfortable and providing clearer communication about its availability could enhance the overall experience.
The Marco Polo Hongkong Hotel has mixed reviews regarding its five-star rating. Some guests believe the hotel does not live up to the expectations associated with a five-star establishment, citing outdated accommodations and food quality that does not meet the high standards expected. While the service received generally matches the expectations for a five-star rating, the overall sentiment is that the hotel could benefit from improvements in certain areas to fully justify its rating.
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Location
Breakfast
The food quality garners compliments with some guests describing breakfast as absolutely wonderful and spectacular. The presence of both hot and cold options ensures a satisfying start to the day and the variety ensures something for everyone.
While the majority of reviews are positive, there are some criticisms. Occasionally, the breakfast room can be noisy, especially when the hotel is fully booked. Some guests found the breakfast selection to be average or limited and there were comments about the coffee quality being less than desirable. Additionally, room service breakfast was mentioned as bland and pricey by a few guests and there were instances when the breakfast experience felt lackluster.
Overall, the breakfast experience at Marco Polo Hongkong Hotel is robust and generally well-received. The combination of a wide variety of dishes and tasteful offerings ensures most guests leave the breakfast table satisfied.
Dinner
Rooms
However, there are several critiques regarding the condition and age of the rooms. Many visitors describe the rooms as old, dated and in need of renovation. Issues such as outdated furniture, dim lighting and old sub-facilities like small bottles of shampoo and shower gel were commonly pointed out. The musty and occasionally smoky smells in the rooms and hallways also detracted from some guests' experiences. Additionally, the air conditioning and thermostats in some rooms were problematic and there were mentions of blankets and general room conditions emitting unpleasant odors.
Although some rooms boast wonderful views, like those overlooking the Star Ferry pier, others lacked any scenic outlooks. Further inconveniences included the absence of coffee machines, long waiting times for check-in, slow room service and occasional forgetfulness in replenishing amenities like slippers.
Overall, while the Marco Polo Hongkong Hotel rooms are praised for their generous size and basic cleanliness, the overall experience is marred by the evident need for updates and improvements to both the decor and facilities.
Beds
However, some guests find their bedding less than ideal. Issues mentioned include mattresses that are too soft, sagging in the middle and leading to discomfort or backaches for some. There have also been remarks about the beds being too small and concerns over cleanliness with one guest noting the possibility of bed bugs.
While some rooms have king-size beds available, not all guests are guaranteed this option and discrepancies between room expectations and what was provided have been pointed out. Overall, while comfort is a frequent compliment, potential travelers should be aware of occasional inconsistencies regarding bed size and condition.
Cleanliness
Staff
Guests often note the excellent attitudes of the service staff in the lobby, citing their politeness and readiness to help. Additionally, guests appreciate the attentiveness of the management and overall service staff, who contribute to a welcoming atmosphere. Free upgrades and an informative, friendly approach from the staff add positive touches to many stays.
However, there are occasional mentions of staff at breakfast not being very friendly and some individual staff members displaying less enthusiasm or having poor attitudes. Despite these isolated incidents, the general sentiment remains highly favorable with many guests praising the high level of service, politeness and professionalism they encounter during their stay at the Marco Polo Hongkong Hotel.
Wi-Fi
Pool
5 Star
Yes, Marco Polo Hongkong Hotel has pool(s) that belong to one or more of the following categories: Pool Lap Lanes, Outdoor Pool.
No, a spa isn't available at Marco Polo Hongkong Hotel.
No, Marco Polo Hongkong Hotel doesn't allow dogs.
No, parking facilities aren't available at Marco Polo Hongkong Hotel.
Yes, Marco Polo Hongkong Hotel has a gym.
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