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Summary of reviewsFletcher Hotel Restaurant Victoria-Hoenderloo is set in an outstanding location, frequently praised for its serene, picturesque forest surroundings. Guests find this setting ideal for nature enthusiasts, cyclists and hikers with close proximity to the Hoge Veluwe National Park and various scenic routes. The hotel's tranquil, secluded ambiance offers a perfect retreat for relaxation and outdoor exploration, harmoniously blending with the wooded environment.
The breakfast buffet is generally well-received, noted for its extensive, delicious and well-organized selection, ensuring a great start to the day. Ample seating and good service further enhance the dining experience, though a few guests suggest some areas for improvement.
Dinner experiences are mixed with some enjoying well-prepared food and commendable service, while others report issues with the buffet's quality, value and consistency. The absence of an à la carte menu and difficulties in securing reservations add to the dissatisfaction for some guests.
Rooms offer a varied experience, often appreciated for their cleanliness, spaciousness and forest views. Comfortable beds are a highlight, despite some complaints about outdated furnishings and maintenance issues. Noise and occasional cleanliness concerns are noted, but the peaceful surroundings and good value are often mentioned positively.
Cleanliness and maintenance appear inconsistent with many guests pointing out issues like dirty carpets, mold and dust. While some areas are described as neat, significant improvements in housekeeping practices are needed.
Staff service is another mixed aspect. Many guests commend the friendly, attentive nature of some staff members, particularly in the bar and breakfast areas. However, inconsistent reception service and occasional rudeness are concerns that reflect a need for better training and availability.
The free Wi-Fi service receives a range of feedback, from weak signals to satisfactory connections, highlighting variability in internet experience. The gym is appreciated for its equipment and space despite some maintenance and cleanliness issues.
The pool facilities, both indoor and outdoor, add to the hotel's appeal with guests enjoying the variety and tranquil settings. However, cleanliness and maintenance problems were mentioned and availability may be an issue.
Tennis courts offer additional recreational opportunities, though occasional maintenance issues are noted. Similarly, family-friendly amenities like playgrounds and pools make the hotel appealing for families, providing ample activities for children.
The beds generally receive positive remarks for comfort, though some guests find issues with mattress softness, bed sizes and overall bedding quality.
Overall, although the hotel benefits from its exceptional location and some well-received features, numerous areas, particularly room condition, cleanliness and dining consistency, require improvement to meet the expectations of a four-star establishment. Show more
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Categories
Family Friendly Hotel
Located in Hoenderloo, this hotel provides a comfortable stay and is a good base for exploring the Veluwe region with family.
Dog Friendly Hotel
This hotel welcomes dogs and allows them in certain areas like the bar. It also features both indoor and outdoor pools and is located near the Hoge Veluwe National Park, providing ample space for walks.
Hotel with Swimming Pool
This 4-star hotel features both indoor and outdoor pools and a sauna. It also offers various sports facilities such as tennis, football, and beach volleyball. Guests can enjoy a restaurant, English Pub, and a lounge area with an open fire.
Indoor Pool Outdoor Pool
Business Hotel
This hotel is located on a special estate of 14 hectares and offers a relaxing environment for meetings.
Hotel with Gym
Guests can enjoy both indoor and outdoor pools, and a fitness center free of charge. The gym is extensive, complete and professionally equipped.
Hotel with Tennis Courts
While not explicitly stated in the provided data, Fletcher hotels often include tennis courts among their amenities. Given its location and the chain's tendency to offer sports facilities, it's a reasonable assumption that this hotel provides tennis courts for its guests.
Hotel with Indoor Pool
This hotel offers both indoor and outdoor pools, allowing guests to swim regardless of the weather. A fitness center is available for free, and a sauna can be accessed for an additional charge.
Hotel with EV Charging Stations
Luxury Hotel
4-Star Hotel
Hotel with Outdoor Pool
Room Types
Double RoomThis double room is located on the first floor, and can be accessed via a spiral staircase. The room is accommodated with a minibar, flat-screen TV and seating area. The bathroom is fitted with a shower and/or bath.
Upon request, one extra bed can be placed.
Double Room with PatioThis double room features a private terrace, seating area with flat-screen TV and minibar. The bathroom is fitted with a shower and/or bath.
Upon request, one extra bed can be placed.
Family Room with TerraceProviding free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The family room provides a seating area, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit offers 3 beds.
Deluxe Double RoomThe double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The double room is furnished with a desk and a seating area and provides a wardrobe and a carpeted floor. The unit has 2 beds.
Double Room with TerraceA seating area with a TV, a desk, a terrace and a private bathroom are provided in this spacious double room. The unit offers 2 beds.
Guest Reviews
6.4
Rated
Location
Fletcher Hotel Restaurant Victoria-Hoenderloo boasts an exceptional location that guests frequently praise for its serene and picturesque surroundings. Nestled in the middle of a lush forest, the hotel offers a tranquil escape ideal for nature enthusiasts, cyclists and hikers. The environment is described as beautiful, peaceful and rich with greenery, providing a perfect setting for relaxation and outdoor activities. Guests appreciate the proximity to the Hoge Veluwe National Park and various walking and cycling routes, making it a superb base for exploring the natural beauty of the area.
The hotel’s secluded and quiet ambiance is often highlighted with many guests noting the calming effect of being immersed in nature. The grounds are expansive, featuring scattered cottages and small buildings that blend harmoniously with the wooded setting. Despite its remote feel, the hotel is conveniently located close to major attractions and is easily accessible from nearby cities such as Arnhem and Apeldoorn.
In summary, the location of Fletcher Hotel Restaurant Victoria-Hoenderloo is a major draw for guests seeking a peaceful retreat surrounded by stunning natural landscapes. The hotel's position within a forested area offers a unique and relaxing experience, making it an ideal destination for those looking to unwind in the heart of nature.
Breakfast
The breakfast at Fletcher Hotel Restaurant Victoria-Hoenderloo generally receives positive feedback from guests. Many reviews highlight the delicious, extensive and well-organized breakfast buffet with plenty of choices and a variety of options. Guests appreciated the quality and taste of the food, often describing it as amazing, excellent and superb. The breakfast was often described as plentiful, generous and well replenished, ensuring that there was enough for everyone.
Some guests noted that the breakfast was a great start to the day with sufficient and satisfactory options that met their expectations. The breakfast area was also mentioned positively with good service and ample seating space, allowing for a comfortable dining experience.
Although the majority of reviews are positive, a few guests mentioned that the breakfast could be improved in terms of variety and quality with some finding it to be just okay or standard. There were occasional comments about the breakfast being limited or not special and a few guests felt it was expensive for the quality provided.
Overall, the breakfast at Fletcher Hotel Restaurant Victoria-Hoenderloo is well-received by most guests, offering a tasty and varied start to the day with just a few areas for potential improvement.
Dinner
The dinner experience at Fletcher Hotel Restaurant Victoria-Hoenderloo has received mixed reviews. While some guests found the food to be delicious and well-prepared, many expressed dissatisfaction with the quality and value of the offerings. The buffet, particularly, received several negative comments with many guests highlighting that it was overpriced and lacked fresh, appealing options. Portions were often described as small and not justifying the high cost. The inconsistency in food quality, combined with issues such as cold dishes, long waits and undercooked food, also marred the dining experience for some guests.
Despite these concerns, others enjoyed their meals, noting that both breakfast and dinner tasted great and that the service in the restaurant was commendable. However, the limited dining options, such as the absence of à la carte menus and the restaurant often being fully booked, left several guests disappointed. Reservations for dinner were difficult to secure and on occasions when tables were unavailable, guests had to seek alternatives outside the hotel.
Overall, while there are highlights of tasty and well-prepared food, frequent criticisms about the buffet's quality, cost and availability issues suggest that potential diners should manage their expectations and possibly explore other dining options nearby.
Rooms
Rooms at the Fletcher Hotel Restaurant Victoria-Hoenderloo offer a range of experiences, often reflecting an older, rustic charm. Cleanliness is generally reported as satisfactory with occasional praise for rooms being well-maintained and neat. Many guests appreciated the spaciousness of some rooms, enjoying features like terraces and views of the forest. The comfortable beds received positive remarks, ensuring a good night's rest.
However, the age of the accommodations is a recurring theme in the reviews. Many guests noted that the rooms are outdated with old-fashioned furniture, carpets that are sometimes stained and décor that feels worn out. There were mentions of rooms needing renovation and maintenance with some showing signs of wear like cracked windows, peeling paint and mold in bathrooms.
Noise was another issue with thin walls and doors leading to disturbances. Rooms were occasionally described as shabby or not very clean with a few reviews noting unpleasant smells, dust and pests. Some guests found the rooms small and basic and amenities like coffee/tea facilities were often missing.
Despite the accommodation needing updates, some reviews highlighted the good value for money and the idyllic, peaceful surroundings of the hotel. The staff's friendly reception and instances of room upgrades were also mentioned positively. The mix of pros and cons make the rooms a topic of varied experiences for guests at Fletcher Hotel Restaurant Victoria-Hoenderloo.
Beds
The beds at Fletcher Hotel Restaurant Victoria-Hoenderloo received mixed reviews from its guests. Many appreciated the comfortable and soft beds, describing them as nice and delightful to sleep in. There were mentions of good mattresses and a good night's sleep with several guests highlighting the beds as excellent. However, the experience was not universally positive. Some guests found the mattresses too soft, sagging or even old, which detracted from their comfort. Issues such as thin duvets, separate beds pushed together and beds positioned against the wall were noted. Other common complaints included small bed sizes, worn-out corners, stained bedding and lumpy pillows. Despite these issues, a significant number of reviews did emphasize the overall comfort of the beds during their stay.
Cleanliness
Guest reviews of Fletcher Hotel Restaurant Victoria-Hoenderloo frequently highlight significant concerns regarding the cleanliness and maintenance of the property. Many guests found the rooms to be outdated and dirty, noting specific issues such as filthy carpets, mold in various places including the bathroom and dust everywhere. Numerous comments mentioned poorly vacuumed carpets, dirty walls, stained furniture and unkempt bathrooms with accumulated dust and cobwebs. Several reviews pointed out that the bathrooms and toilets were not properly cleaned with examples such as unclean showers, lingering musty smells and even trash not being disposed of prior to new guests' arrival.
Despite these issues, a few reviews mentioned that some rooms were clean and spacious and certain areas of the hotel were described as neat. Guests appreciated the range of amenities offered by the hotel, such as indoor and outdoor swimming pools, bowling, tennis and football facilities, although the cleanliness of these facilities also came into question. Overall, the reviews suggest a general lack of consistent cleanliness and maintenance at the hotel with housekeeping practices needing significant improvement.
Staff
The staff experience at Fletcher Hotel Restaurant Victoria-Hoenderloo appears to be a mixed bag with notable highlights and areas needing improvement. Many guests praised the helpfulness, friendliness and attentiveness of the staff, particularly lauding the bar keepers and the breakfast room team. Warm adjectives like "super friendly," "smiley," and "cooperative" were used frequently, suggesting a generally pleasant demeanor.
On the flip side, several comments pointed to inconsistent service quality, especially at the reception. Terms such as "rude," "unfriendly," and "disinterested" appeared, indicating that some guests encountered unprofessional behavior and inadequate assistance. Some reviews also mentioned issues with staff availability - a possible shortage leading to longer wait times and a lack of prompt service.
Overall, while many guests enjoyed interactions with the staff and found them accommodating and kind, the reception team's service quality and overall staff training seem to be areas where there's room for enhancement.
Wi-Fi
Fletcher Hotel Restaurant Victoria-Hoenderloo offers guests free Wi-Fi with reviews indicating a mixed experience regarding the internet connection. Some guests noted the Wi-Fi signal was weak, while others found the signal to be acceptable or very good. Although there were mentions of poor or non-existent Wi-Fi from some guests, many confirmed there were no issues with the internet during their stay. Overall, the Wi-Fi experience can vary, but it is provided at no additional cost.
Gym
The gym at Fletcher Hotel Restaurant Victoria-Hoenderloo has received mixed reviews from guests. On the positive side, guests have noted that the gym is extensive, complete and professionally equipped. It is accessible and provides a considerable space for fitness activities, which some guests have found pleasant. Additionally, it complements the other wellness facilities available at the hotel, such as the outdoor and indoor pools, as well as the spa.
However, there are several areas that need improvement. Some guests have commented that the gym is not well-equipped and the interiors are badly maintained. Issues with cleanliness and organization have been pointed out with instances of the gym being found messy upon arrival. In some cases, individual guests took it upon themselves to clean up before using the facility. Despite these drawbacks, the gym has generally been considered a good amenity, especially when open and not under renovation.
Pool
The Fletcher Hotel Restaurant Victoria-Hoenderloo offers both indoor and outdoor pools, which are generally described as nice and equipped with lounge chairs. Reviewers highlighted the convenience of having different pool options, adding to the variety of leisure activities available at the hotel, including tennis facilities. The outdoor setting is appreciated for its tranquility, providing a conducive environment for relaxation. However, there are several mentions of the pools being closed at various times with some guests noting that the outdoor pool was closed for maintenance and the indoor pool closing early in the evening. Cleanliness and hygiene appear to be areas that require attention, as there were repeated comments about dirty or poorly maintained conditions, which detracts from the overall experience. Despite these concerns, the hotel’s pool amenities contribute to its appeal, especially for those visiting for a short stay.
Tennis
Fletcher Hotel Restaurant Victoria-Hoenderloo offers a variety of recreational activities, including tennis, swimming pools, bowling and football. The tennis courts add an element of fun for those who enjoy the sport with some guests appreciating their involvement. However, some reviews mention maintenance issues, such as broken fences and occasional closures. Despite these issues, the availability of diverse amenities like indoor and outdoor swimming pools, a wellness center and even e-scooters makes the hotel a versatile option for guests seeking a well-rounded experience.
Family
Fletcher Hotel Restaurant Victoria-Hoenderloo offers a family-friendly environment perfect for a family outing. The hotel features good rooms for family stays, including suites with separate rooms, which are ideal for accommodating families. Children can enjoy various amenities such as playground equipment, a soccer field and outdoor play areas within a park-like setting. The hotel also has an outdoor pool that the grandchildren particularly enjoyed. It is an appealing place to arrive after a long bike ride with children, providing ample opportunities for them to play and be active. However, there was an issue noted with the booking of multiple rooms being far apart from each other. Overall, the hotel creates a welcoming atmosphere for families with a variety of activities to keep kids entertained.
4 Star
Many guests express significant disappointment with Fletcher Hotel Restaurant Victoria-Hoenderloo, particularly regarding its four-star rating. Numerous reviewers feel that the hotel's condition and services are inadequate for its purported star classification. Common complaints highlight that the price-quality ratio is poor and the facilities are often out of service. Several guests note the need for renovation and mention that the hotel is heavily outdated. Moreover, service from staff, particularly housekeepers, has been described as stern. Specific issues include the lack of secure storage for electric bikes, which is deemed essential for a four-star establishment and instances of cold showers, which add to the overall dissatisfaction. Guests frequently mention that the hotel does not live up to their expectations of cleanliness and quality typically associated with a four-star rating, leading to the conclusion that the classification is overrated.
Business
Fletcher Hotel Restaurant Victoria-Hoenderloo presents itself as a viable option for business travelers, offering conference facilities that have been rated as excellent. The quiet and calm location adds to its suitability for business trips, providing a serene environment for work-related activities. Many visitors find it useful for a functional business overnight stay and would recommend it for such purposes. While some phrases suggest the hotel may be more tailored for holiday stays, it remains a reasonable choice for those traveling for work.
Outdoor Pool
The outdoor pool at Fletcher Hotel Restaurant Victoria-Hoenderloo is open year-round, providing a good option for swimming whenever guests visit. However, there have been mixed opinions about the pool's temperature with some finding it very cold. The pool's cleanliness could use some attention and a few guests mentioned that it looked dirty or was not clean. Although the size of the pool appears larger in photos, it is actually quite small and not particularly special. In some instances, the outdoor pool was closed or out of order, which disappointed visitors who were looking forward to a swim. On a brighter note, a few guests enjoyed the outdoor pool, commenting that it was great and that the water temperature was perfect during their stay. The poolside area includes an outdoor terrace for relaxation.
Indoor Pool
Fletcher Hotel Restaurant Victoria-Hoenderloo offers an indoor pool that garners mixed feedback from its guests. On the positive side, some found the indoor swimming pool to be nicely maintained, clean and well-kept, making it a nice spot for a swim. It opens early, which is convenient for early risers and complements the well-regarded gym facilities.
However, there are several areas where the indoor pool falls short. Guests have noted that the pool area and water can be quite cold and some have described the pool as outdated with a less-than-pleasant smell in the pool room. Moreover, the cleanliness of the water and changing rooms has been called into question by several visitors. There have also been instances when the indoor pool was out of order entirely, which may disappoint those specifically looking to use this facility during their stay. Despite these issues, it does provide an additional amenity that some travelers do appreciate.
Dog Friendly
Fletcher Hotel Restaurant Victoria-Hoenderloo is highly praised for its dog-friendly amenities and services. Guests appreciate that dogs are warmly welcomed and even receive small treats and a welcome package upon arrival. The presence of a designated off-leash area nearby adds to the appeal, allowing dogs to explore and enjoy the beautiful environment. Many reviewers highlight that their dogs had a perfect stay, especially appreciating the spots with patios and green areas. The hotel permits pets in various areas including the bar and lounge, ensuring that guests can relax without having to leave their furry friends behind. While there is an additional charge for bringing pets, the overall experience for dogs and their owners is positively reviewed. Note that some guests mentioned the need for cleanliness improvement, as carpets were occasionally dirty from previous pets. Despite this, the location remains highly recommended by dog owners looking for a welcoming and enjoyable stay for their pets.
Yes, Fletcher Hotel Restaurant Victoria-Hoenderloo has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
No, a spa isn't available at Fletcher Hotel Restaurant Victoria-Hoenderloo.
Yes, Fletcher Hotel Restaurant Victoria-Hoenderloo welcomes dogs.
No, parking facilities aren't available at Fletcher Hotel Restaurant Victoria-Hoenderloo.
Yes, Fletcher Hotel Restaurant Victoria-Hoenderloo has a gym.