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Augusta SPA Hotel

Hisarya , № 3 Gurko Blvd (Show on Map)

7.8

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Augusta SPA Hotel offers a generally positive experience for guests, particularly in terms of its outdoor pools and convenient location next to a beautiful park. While some guests note occasional issues with overcrowding and cleanliness, the majority of guests appreciate the clean and comfortable rooms, varied breakfast options and helpful and friendly staff. Families with children will find plenty of entertainment options, including a children's pool with a water slide and a spacious playground. However, the hotel may need some renovations and improvements to its dinner and spa experiences, as well as its Wi-Fi and three-star rating. Despite these minor criticisms, guests still recommend the Augusta SPA Hotel for a relaxing stay in a beautiful location with excellent pools.
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Categories

Hotel with Spa

Size of the spa facilities: Indoor area: 350 m² (3767 ft²)

Spa facilities:

Indoor pool(s) - Number: 1

Outdoor pool(s) - Number: 1

Private massage and treatment room(s) - Number: 12

Sauna(s) - Number: 1

Steam room(s) / Hammam(s) - Number: 1

Hot tub(s) / Jacuzzi(s) - Number: 2

Relaxation Room(s) - Number: 1

Fitness area

Sun loungers

Spa facilities opening hours: 09:00 - 20:00

Family Friendly Hotel

Dog Friendly Hotel

Do you accept dogs in all rooms?
No, some rooms only:

Is there an extra charge?
Yes, Lev 40 per night

Should the dog owner notify you before checking in?
Yes, during the booking process

Hotel with Swimming Pool

Indoor Pool Children's Pool Pool Water Slide Outdoor Pool

Business Hotel

Hotel with Parking

Cheap Hotel

Hotel with Gym

3-Star Hotel

Hotel with Outdoor Pool

Hotel with Pool Water Slide

Hotel with Children's Pool

Hotel with Indoor Pool

Room Types

One-Bedroom Apartment - Building 2 This apartment features a balcony, a flat-screen TV and hot tub. There is a separate bedroom and living room, fridge. The bathroom is fitted with a double spa bath. Upon request, a massage couch can be provided.

Two-Bedroom Apartment - Building 1 This apartment comes with 2 bedrooms fitted with king beds and en-suite bathrooms, one of which has a double spa bath. The separate living room has fridge. You have access to 3 terraces overlooking Sredna Gora and Stara Planina. Upon request, a massage couch can be provided.

Twin Room - building 2 Located in Building 2, this twin room has a balcony, and it is fitted with two 100 x 200 cm single beds.

Double Room - Building 2 Located in Building 2, this double room has a balcony, and it is fitted with a 170 x 200 cm double bed.

Deluxe Double or Twin Room- Building 1 This air-conditioned twin/double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit has 2 beds.

Deluxe Single Room- Building 1 This air-conditioned single room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 1 bed.

Deluxe Family Room- Building 1 This air-conditioned family room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 2 beds.

About Augusta SPA Hotel

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Guest Reviews

7.8

Good

Location

If you're looking for a hotel with a good location, then Augusta SPA Hotel might be the place for you. Located next to a beautiful park with ancient Roman landmarks, getting around the city is easy whether you want to visit the historical sites or local restaurants. The hotel's location is convenient, though some guests mention there is no easy connection between the main building and one of the annexes. Despite this, the location is generally quiet and peaceful with no noisy neighbors nearby. Don't miss out on exploring the interesting city as well. However, be cautious when choosing a room as some guests say they had a bad location on the first floor facing the elevator. But overall, the majority of guests seem to agree that the location of Augusta SPA Hotel is excellent.

Breakfast

The breakfast at Augusta SPA Hotel receives mixed reviews from guests. Many praise the varied and tasty food, noting its freshness and quality. The buffet-style breakfast has everything necessary and the staff is quick to clean the tables. However, some guests find the breakfast repetitive with basic options and a lack of variety. Some criticize the absence of fruit and other drinks besides coffee and tea. There are also complaints about long lines, broken machines and the lack of staff. Overall, the breakfast at Augusta SPA Hotel can be hit or miss, but those who enjoy it find it abundant and delicious.

Dinner

The dinner at Augusta SPA Hotel received mixed reviews from guests. Some found the food to be delicious and varied with excellent value for money, while others were disappointed with the quality and lack of variety. One guest even described the restaurant as "Dyr" (meaning "expensive" in Danish). Some guests also noted issues with the service, such as poor organization and inexperienced staff. On the positive side, some enjoyed the ambiance of the renovated restaurant and the DJ night. Overall, the dinner experience at Augusta SPA Hotel is something to consider and improve upon with some guests recommending a buffet-style package for families with young children and others suggesting rearranging the food block and reconsidering the prices in the restaurant and bars.

Rooms

The Augusta SPA Hotel receives mixed reviews for its rooms. Some guests praise the clean and well-located rooms, comfortable beds and spacious layout. However, others complain about the need for renovations, outdated furniture and lack of hot water in the bathrooms. Guests also note issues with hygiene, unpleasant smells and lack of soundproofing. Some rooms have a bad location with noise from the restaurant ventilation and warehouses. On the positive side, guests enjoy the pool, the sunny room and the restaurant. However, they recommend improving the spa center and lounge chairs by the pool. Some guests encounter issues with mosquitoes, limited amenities and dirty carpets. Overall, the rooms at Augusta SPA Hotel offer a mixed experience, ranging from clean, renovated and comfortable to outdated, smelly and in need of maintenance.

Beds

Guests of Augusta SPA Hotel have mixed opinions on the quality of the beds. Some guests found the beds to be comfortable and wide, while others complained about old spring boxes with protruding springs. One guest even found the sofa bed to be terribly uncomfortable. There were also comments about the lack of information regarding the beds with some disappointed that there were only single beds in the rooms. Overall, guests were divided on their experience sleeping at the hotel.

Cleanliness

The Augusta SPA Hotel is a great option for travelers looking for a clean hotel experience. Many guests commented on how clean the hotel and rooms were with some even saying it was very clean. The staff was also praised for their kindness and helpfulness. However, some guests noticed that the pool areas were not as clean as they would have liked and there were some concerns about hygiene. Despite this, the inside pool was noted to be very clean. Some guests also mentioned issues with old or smelly carpets and unpleasant smells in the room or hallways. On the other hand, many guests appreciated the daily room cleaning and towel changing. Although some guests noted high prices, others commented positively about the buffet breakfast being well-prepared and with enough food. While some guests mentioned issues with bugs or mold, overall, the hotel's hygiene was considered to be good.

Staff

The staff at Augusta SPA Hotel received mixed reviews from guests. Many praised the helpful and friendly staff, stating that they were accommodating and professional. However, there were also complaints of unfriendly and untrained personnel, particularly at the reception and in the restaurant. Some guests also mentioned language barriers and a lack of English proficiency among staff members. Overall, the service seemed to vary depending on the individual staff member with some proving to be lovely and others unhelpful or even rude. Despite this, many guests still enjoyed their stay and commended the efforts of the attentive and courteous staff.

Wi-Fi

Augusta SPA Hotel has received mixed reviews regarding their wifi. While some guests have praised the quality of the wifi, others have reported a lack of connectivity in the rooms. There were also language barriers for some guests, as English was not widely spoken among the staff. However, some guests did appreciate the amenities provided, including comfortable beds and television with internet. It should be noted that there was limited information available for guests and the wifi signal by the pool was reportedly weak. Regardless, guests seemed to have varied experiences with the wifi at Augusta SPA Hotel.

Spa

The Augusta SPA Hotel has a mixed response when it comes to the spa. Some guests rave about the indoor pool, which is described as large, clean and enjoyable. Many also appreciated the variety of treatments and massages available. However, others thought that the capacity of the spa was inadequate for the size of the hotel and that it was in desperate need of renovation. The sauna and salt room were also described as too small for the number of guests. Some guests mentioned that the water in the pool was too cold during the winter months while some criticized the lack of facilities, such as a steam room and a relaxation area. The cleanliness of the spa was also an issue for some with reports of dirty jacuzzis and badly maintained equipment. Overall, while some guests enjoyed their spa experience, others did not find it up to their expectations.

Pool

The Augusta SPA Hotel offers a variety of pools for guests, including indoor and outdoor options. While some guests found the pools to be crowded and lacking in cleanliness, others enjoyed the large size and warm mineral water. Families with children appreciated the kid-friendly features like water slides and children's pool, but some noted that the pool area could use more seating and better maintenance. The lifeguard was not always enforcing the pool rules. Overall, the pools provide a pleasant option for relaxation and exercise during a stay at the hotel.

Parking

If you're traveling by car to Augusta SPA Hotel, you'll be happy to know that there's a large and secure parking lot available and best of all, it's free! While we couldn't find any specific information on the parking lot, guests have reassured that there is enough capacity and that the spaces are safeguarded. Additionally, some guests have mentioned that the hotel also provides parking spots. On a more negative note, one guest mentioned that the hygiene in some areas surrounding the parking lot wasn't the best. Overall, it seems that parking won't be an issue if you choose to stay at Augusta SPA Hotel.

Family

The Augusta SPA Hotel is perfect for families with kids as there are plenty of activities available. The hotel has a spacious children's playground with a variety of entertainment options as well as a pool with water slide and a family room. However, some guests have noted that there are no minibars in the rooms and the water in the pool is too cold for little ones. Overall, families have enjoyed their stay here with lots of fun for the kids and even pets. The only downside is that some guests have reported noisy kids running around in the hallways. Overall, the Augusta SPA Hotel is recommended for families looking for a relaxing vacation with lots of activities for the kids.

3 Star

The Augusta SPA Hotel has been rated as a three-star hotel by guests. Reviews suggest that the hotel is in need of renovation with one guest noting that there used to be a billiards table but it was removed after the renovation. The TV channels are also said to be very limited. There is no information regarding any special services. The hotel is not a 4-star establishment as advertised and the prices do not match the quality of service provided. Guests have also commented that the hotel is quite retro and with the prices being similar to a five-star hotel, it does not offer value for money. The room conditions were not up to the website's standard and there were reportedly not enough staff on site. Finally, guests found that the prices were too high for the quality of the hotel.

Pool Water Slide

The Augusta SPA Hotel offers a great pool experience with a water slide, as well as a children's area with various entertainment options. Despite some complaints about the lack of available sun loungers, guests generally enjoyed the pool. However, some were disappointed to find out that the indoor pool was not working upon arrival and had not been informed beforehand. There were no other comments related to the pool or water slide specifically, but one guest did mention that the children's pool had warm water. Overall, the pool and water slide seem to be a highlight of the Augusta SPA Hotel for many guests.

Children's Pool

Families with children will appreciate the suitable children's pool and water slide at Augusta SPA Hotel. However, some guests noted that there were not enough seating options around the pool. While many people spent their time in the children's pool, some reviewers mentioned that there were some cleanliness issues to be aware of. On a positive note, one guest mentioned that the kids pool outdoors was warm enough and another guest praised the large, clean pool with warm water for children. Plus, the hotel features a fun children's playground area. Keep in mind that there is no staff present at the pool area. Overall, families can expect plenty of entertainment for the kids at Augusta SPA Hotel.

Outdoor Pool

Augusta SPA Hotel offers both indoor and outdoor pools filled with mineral water. The outdoor pool is a great size but can get overcrowded and finding free sun loungers can be a challenge. The water temperature in the outdoor pool varies but can be warm and pleasant. However, some guests complained of the water being too cold. The kids' pool outside is warmer than the main pool. It is recommended to clean up the pool regularly as debris and pebbles can accumulate, making it unpleasant to swim. Despite some challenges, many guests enjoy the outdoor pool and praise it as a great place to relax.

Indoor Pool

The indoor pool at Augusta SPA Hotel receives mixed reviews from guests. Some describe it as great with warm and well-filtered water and good size, while others find it too cold or not clean enough. Some guests mention overcrowding, lack of seating and disappointment when the pool was closed or not working during their stay. However, those who enjoyed the indoor pool also appreciate the new sauna, jacuzzi and mineral water with different temperatures. Overall, the pools in the hotel, both indoor and outdoor with mineral water, are good for relaxation and hygiene is well maintained. Seating around the pool is limited but arranged with adequate spacing for comfort, according to some reviews.

Dog Friendly

If you're looking for a pet-friendly accommodation that offers a relaxing atmosphere, Augusta SPA Hotel might be the place for you. Although some guests reported that there isn't a lot of information regarding the hotel's dog-friendly facilities or any particular attention given to dogs, some visitors were happy with how their furry companions were treated during their stay. However, note that some rooms might have barking dogs nearby, which could disrupt your peace and quiet. Families with children might also appreciate the hotel's efforts to provide a smoke-free environment, although there might not always be available rooms.

Yes, Augusta SPA Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool, Children's Pool, Pool Water Slide, Outdoor Pool.

Yes, a spa is available at Augusta SPA Hotel. For more information, read the answers to the Spa questionnaire

Yes, Augusta SPA Hotel welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire

Yes, parking facilities are available at Augusta SPA Hotel.

Yes, Augusta SPA Hotel has a gym.

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