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Summary of reviewsHotel Intergate Hiroshima stands out as a prime choice among travelers due to its exceptional location, conveniently nestled between major attractions like the Hiroshima Peace Memorial Park and Hiroshima Castle. Easy accessibility to public transport and proximity to numerous restaurants, shopping districts and cultural sites enhance its appeal. Despite its central location, the hotel offers a tranquil environment suitable for relaxation and sightseeing.
The hotel's spacious and comfortable rooms, by Japanese standards, receive significant praise. Guests appreciate the modern furnishings, cleanliness and well-appointed amenities that make them suitable for both short and extended stays. The separation of bathrooms and toilets is particularly commendable for its practicality. The quality of sleep is further enhanced by the beds’ comfort and the overall quietness of the rooms.
Dining at Hotel Intergate Hiroshima is highly lauded, particularly the breakfast offerings that combine hearty Japanese dishes with Western staples. The variety and quality cater to different dietary preferences, making it a hit among guests. The panoramic views from the breakfast room and the special weekend treat of complimentary sparkling wine add a luxurious touch to the morning meal. The hotel's happy hour and late-night snacks such as ochazuke are delightful additions, providing a memorable dining experience.
The hotel’s cleanliness is a defining characteristic with both guest rooms and common areas maintained impeccably. This high degree of cleanliness, along with fresh bedding and well-kept facilities, contributes to a comfortable and hygienic stay.
Guests frequently commend the staff for their friendliness, professionalism and helpfulness. The team’s proficiency in English and their responsive service substantially enhance the guest experience, making stays at Hotel Intergate Hiroshima pleasant and hassle-free.
While the complimentary Wi-Fi garners mixed reviews with some guests experiencing slow and unreliable connections, the availability of free internet remains appreciated.
Parking arrangements, though generally convenient with nearby affiliated lots, receive varied feedback. While the hotel's staff are helpful in managing parking logistics, clearer guidance on parking locations and height restrictions could improve the experience for those traveling by car.
Families find the hotel particularly accommodating with spacious rooms equipped with amenities suitable for children and special family-oriented events adding extra charm. Although minor logistical challenges are noted, the overall family-friendly environment is highly praised.
The hotel also caters well to business travelers, offering modern facilities and comfortable workspaces though improvements in Wi-Fi speed could further elevate its appeal for business guests.
Overall, Hotel Intergate Hiroshima provides a highly satisfactory stay characterized by its excellent location, comfortable rooms, exceptional dining and a high standard of cleanliness and service. Show more
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Categories
Business Hotel
While specific business amenities are not detailed, Hotel Intergate Hiroshima's modern design and central location cater to travelers, including those on business.
Hotel with Parking
This hotel features private parking available on site. Guests can exit and re-park any number of times during their stay for a fee. If the hotel garage is full, staff will guide guests to a neighboring affiliated parking lot.
Accessible Hotel
This hotel provides a 'universal room', offers rental wheelchairs, and has a multipurpose toilet that is barrier-free and includes a diaper changing table. Western-style toilets are available in guest rooms, and common/public areas are wheelchair accessible.
3-Star Hotel
This hotel offers a prime location near Peace Memorial Park. It features air-conditioned rooms, free WiFi, and private parking, ensuring a comfortable and convenient stay for guests.
Hotel for Honeymoon
Family Friendly Hotel
Room Types
Standard Single Room - Non-SmokingThe single room includes a private bathroom, well-fitted with a walk-in shower, a bath, a bidet, a hairdryer and slippers. The single room features air conditioning, a safe deposit box, an electric kettle, pajamas, as well as a flat-screen TV. The unit has 1 bed.
Moderate Single Room - Non-SmokingThe single room includes a private bathroom, well-fitted with a walk-in shower, a bath, a bidet, a hairdryer and slippers. The single room offers air conditioning, a safe deposit box, an electric kettle, pajamas, as well as a flat-screen TV. The unit has 1 bed.
Double Room - Non-Smoking Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The double room offers air conditioning, a safe deposit box, an electric kettle, pajamas and a flat-screen TV. The unit has 1 bed.
Superior Double Room - Non-SmokingThe double room includes a private bathroom, well-fitted with a walk-in shower, a bath, a bidet, a hairdryer and slippers. The double room provides air conditioning, a safe deposit box, an electric kettle, pajamas, as well as a flat-screen TV. The unit offers 1 bed.
Superior Twin Room - Non-SmokingThe twin room includes a private bathroom, well-fitted with a walk-in shower, a bath, a bidet, a hairdryer and slippers. This twin room is air-conditioned and features a flat-screen TV, a safe deposit box, an electric kettle and pajamas. The unit offers 2 beds.
Superior Hollywood Twin Room - Non-SmokingThe twin room includes a private bathroom, well-fitted with a walk-in shower, a bath, a bidet, a hairdryer and slippers. The twin room offers air conditioning, a safe deposit box, an electric kettle, pajamas, as well as a flat-screen TV. The unit offers 2 beds.
Deluxe Twin Room - Non-SmokingOffering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a bidet. The air-conditioned twin room offers a flat-screen TV, a safe deposit box, an electric kettle and pajamas. The unit has 2 beds.
Universal Twin Room - Non-SmokingThe twin room includes a private bathroom, well-fitted with a walk-in shower, a bath, a bidet, a hairdryer and slippers. The air-conditioned twin room offers a flat-screen TV, a safe deposit box, an electric kettle and pajamas. The unit has 2 beds.
Junior Suite Room - Non-SmokingThe air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a bath. The suite features a safe deposit box, an electric kettle, pajamas, heating and a flat-screen TV. The unit has 2 beds.
Japanese-Style Suite - Non-SmokingThe air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a bath. The suite offers tatami, a safe deposit box, an electric kettle, pajamas and a flat-screen TV. The unit has 2 beds.
Room Selected at Check-In - Non-SmokingThe twin/double room includes a private bathroom, well-fitted with a walk-in shower, a bath, a bidet, a hairdryer and slippers. The twin/double room offers air conditioning, a safe deposit box, an electric kettle, pajamas, as well as a flat-screen TV. The unit offers 1 bed.
Room Selected at Check-In - Non-SmokingThe twin/double room includes a private bathroom, well-fitted with a walk-in shower, a bath, a bidet, a hairdryer and slippers. The twin/double room features air conditioning, a safe deposit box, an electric kettle, pajamas, as well as a flat-screen TV. The unit has 2 beds.
Deluxe Hollywood Twin Room - Non-SmokingProviding free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a bidet. This twin room is air-conditioned and features a flat-screen TV, a safe deposit box, an electric kettle and pajamas. The unit offers 2 beds.
Standard Double RoomThe double room includes a private bathroom, well-fitted with a walk-in shower, a bath, a bidet, a hairdryer and slippers. The double room provides air conditioning, a safe deposit box, an electric kettle, pajamas, as well as a flat-screen TV. The unit offers 1 bed.
Standard Triple RoomThe triple room includes a private bathroom, well-fitted with a walk-in shower, a bath, a bidet, a hairdryer and slippers. The triple room provides air conditioning, a safe deposit box, an electric kettle, pajamas, as well as a flat-screen TV. The unit offers 3 beds.
Guest Reviews
8.8
Excellent
Location
Hotel Intergate Hiroshima enjoys a prime location, making it a highly acclaimed choice among travelers. The hotel is conveniently situated within walking distance to Hiroshima Station, taking approximately 10 to 15 minutes and offers easy access to the city's key tourist attractions. Guests appreciate its central position, as it is nestled between major landmarks such as the Hiroshima Peace Memorial Park and Hiroshima Castle. The proximity to public transportation, including tram and bus stops, allows for effortless exploration of Hiroshima and visits to nearby destinations like Miyajima.
The hotel is lauded for its accessibility with many restaurants, shopping districts and cultural sites just a short stroll away. Visitors can enjoy local dining and shopping experiences without needing extensive travel. The vibrant neighborhood and nearby amenities like convenience stores add to the hotel's appeal. Additionally, the quiet surroundings despite being in a bustling area make it an ideal spot for relaxation and sightseeing.
Hotel Intergate Hiroshima offers spacious rooms by Japanese standards, combining comfort with modern conveniences. Its central location, combined with excellent amenities and helpful staff, has made it a favored choice for those aiming to explore Hiroshima comprehensively. The hotel’s lounge services and various inclusive offerings throughout the day also contribute to a satisfying stay.
Breakfast
Hotel Intergate Hiroshima receives high praise for its breakfast offerings, which are notable for their extensive variety and quality. Guests frequently mention the blend of hearty Japanese dishes and Western staples, providing a satisfying start to the day regardless of culinary preference. Many reviews highlight the abundance and freshness of the options with specialties like ochazuke and a variety of vegetables being particularly appreciated.
Weekend breakfasts stand out with the offering of complimentary sparkling wine adding a touch of luxury. The breakfast room, located on the top floor, comes with panoramic views over Hiroshima, making the dining experience even more enjoyable. Guests have enjoyed the clean and spacious environment of the breakfast area, although it can get crowded at times, resulting in occasional waits for a table.
Moreover, the buffet's variety is repeatedly emphasized, catering not just to different cultures but also accommodating those with dietary restrictions, such as gluten allergies. Some guests noted the limited vegetarian options, but the overall sentiment remains positive with many describing the breakfast as delicious and satisfying.
Additional perks such as a happy hour in the lounge, offering free wine and cocktails, along with late-night snacks like rice tea, contribute to the overall exceptional dining experience at the hotel. Despite a few critiques regarding the temperature of some dishes and occasional crowding, the vast majority of guests seem impressed and highly recommend the breakfast buffet at Hotel Intergate Hiroshima.
Dinner
The dining experience at Hotel Intergate Hiroshima receives glowing reviews for its thoughtful complimentary services and delightful variety. Guests particularly appreciated the daily happy hour, available between 5 and 7pm, which offered a plentiful selection of drinks, including wine, prosecco and cocktails, accompanied by an array of snacks. The free soft drinks and small nibbles available throughout the day were also highly praised, adding a touch of comfort and convenience to their stay.
The late-night offerings, such as the traditional ochazuke (a rice dish with tea or broth), were a standout feature, described as delicious and a comforting treat before bed. The versatile lounge on the 14th floor, boasting panoramic views of Hiroshima, provided an inviting space for guests to relax and indulge in these complimentary refreshments.
The thoughtful extras extended to all-day access to coffee, tea and other beverages, enhancing the overall dining experience. Despite occasional concerns about the volume of guests affecting service, the general consensus emphasizes the excellent facilities and well-maintained, clean environment.
Happy hour with its excellent wines and snacks, emerged as a frequent highlight, making it a memorable part of the hotel's service offerings. Guests found these touches to be a genuine treat, significantly elevating their stay at Hotel Intergate Hiroshima.
Rooms
Hotel Intergate Hiroshima boasts rooms that are exceptionally spacious and comfortable, especially when considering typical Japanese standards. Many guests have noted how large and well-designed the rooms are, often highlighting their cleanliness and modern furnishings. Superior twin rooms, in particular, receive praise for being spotlessly clean and exceedingly comfortable.
Despite a few comments about small windows, the general consensus is that the rooms are well-appointed with all necessary amenities, making them ideal for both short and extended stays. Guests appreciate the thoughtful layout and the separation of bathrooms and toilets, which adds a level of practicality and convenience. Additionally, many reviews mention the elegant design, ample space and the provision of luxurious amenities in each room.
The beds are widely reported to be very comfortable, contributing to a restful stay and the overall quietness of the rooms further enhances relaxation. Some rooms also feature additional space for seating, such as small sofas, making them well-suited for families or those needing a bit more room to spread out.
In summary, the rooms at Hotel Intergate Hiroshima are often highlighted for their size, cleanliness and comfort with a few minor downsides like small windows and occasional issues with room temperature control. Nonetheless, the overall experience is highly positive with many guests finding them to be well-equipped, spacious and meticulously maintained.
Beds
Hotel Intergate Hiroshima has garnered generally positive remarks concerning the quality of their beds, earning frequent praise for comfort. Many guests found the bedding to be top-notch with several noting how comfortable and spacious the beds are. The beds are described as big, comfortable and perfect for both solo travelers and couples. Several reviews highlighted the beds as being among the nicest with many guests using adjectives like "super comfortable," "supremely comfy," and "excellent" to describe their sleeping experience.
Despite the overwhelming positive feedback, some guests did express dissatisfaction with the firmness of the pillows and beds, suggesting they were either too hard or too soft. There were also isolated concerns about the smell of the bedding with a few guests mentioning that the sheets and pillows had an unpleasant odor. Additionally, the placement of the TV in relation to the bed posed an inconvenience for some guests.
Overall, the beds at Hotel Intergate Hiroshima are praised as comfortable and high-quality, contributing significantly to guests' positive experiences.
Cleanliness
Hotel Intergate Hiroshima has garnered high praise for its exceptional cleanliness, making it a standout choice for travelers. Guests consistently describe the rooms as spotlessly clean, spacious and filled with plentiful amenities. The hotel’s modern design and well-maintained facilities, including clean public areas such as the onsen and communal baths, further enhance the overall experience.
Bedding and towels are fresh and readily provided upon request. Reviewers noted that both the rooms and bathrooms are kept immaculate with some mentioning the advantageous separation of the toilet and bath, contributing to comfort and hygiene.
The hotel’s cleanliness extends beyond just the guest rooms; common areas such as the reception, lounges and breakfast area are also impeccably maintained. The hotel also offers various amenities and services throughout the day, ensuring a comfortable and pleasant stay.
Despite a few minor issues, such as one instance of dust on the counter and comments about room brightness affecting sleep, the overall sentiment highlights excellent cleanliness and well-kept facilities. The thorough daily cleaning adds to a sense of comfort and satisfaction among the guests. The modern and tidy ambiance, along with the friendly and efficient staff, solidifies Hotel Intergate Hiroshima as a top choice for cleanliness and comfort.
Staff
Hotel Intergate Hiroshima's staff receives high praise for their friendliness and helpfulness. Guests frequently mention the team's efficiency and professional demeanor. The reception team, in particular, stands out for their responsiveness and proficiency with many noting their ability to communicate effectively in English. This capability is a significant advantage for international visitors.
The overall service quality is lauded as top-notch with comments highlighting the staff's attentiveness and willingness to go the extra mile. The hotel staff's politeness and welcoming nature are recurrent themes in the reviews, contributing to a comfortable and homely atmosphere for guests. Moreover, the staff's ability to handle various requests swiftly and their detailed explanations, such as providing parking information, ensure a hassle-free stay.
Specific instances of excellent customer service include accommodating early check-ins without additional fees and efficiently managing luggage shipping. However, there are occasional mentions of minor issues, such as language barriers and problems with reservations.
In conclusion, Hotel Intergate Hiroshima's staff sets a high standard in hospitality, blending professional service with genuine warmth, making it a preferred choice for travelers seeking comfort and attentive care.
Wi-Fi
Hotel Intergate Hiroshima offers complimentary Wi-Fi to its guests with mixed feedback regarding its performance. Many visitors have found the Wi-Fi to be satisfactory, working well during their stay. However, some guests have reported issues with slow and unreliable internet service. Overall, guests appreciate the availability of free Wi-Fi, although improvements in speed and reliability could enhance the experience. Additionally, providing more charging outlets in the lounge could be beneficial for guests needing to charge their devices.
Parking
Guests of Hotel Intergate Hiroshima generally appreciate the convenience and service related to parking but have mixed experiences. The hotel does not have on-site parking, instead offering affiliated parking lots nearby, some as close as a 2-minute walk. While this arrangement is generally seen as convenient, the parking lots can be difficult to locate and are sometimes full, particularly around 18:00.
The hotel provides parking options for high-roof cars on a first-come-first-served basis, which some guests find advantageous. However, the added parking fee of 1,700 yen is mentioned and some found the distance to the available lots too far or cumbersome. The multi-level parking system, although functional, can take time to navigate.
Guests who traveled by car appreciated the overall parking availability, but several noted the need for better guidance and clarity regarding parking locations and height restrictions. The parking experiences are improved by the hotel's staff, who are praised for their helpfulness, such as storing laundry for guests who couldn't pick it up promptly.
Despite some inconveniences, the presence of affiliated parking lots offers a practical solution for guests with vehicles, ensuring a relatively smooth stay at the hotel.
Family
Hotel Intergate Hiroshima stands out as a family-friendly destination, offering ample amenities and activities specifically tailored for those traveling with children. Guests have praised the hotel for its spacious, well-equipped rooms, which cater excellently to family needs with features like a fridge, couch, TV and a roomier kitchenette suitable for baby food and bottles. The comfortable beds and sufficient bed space, particularly in the Hollywood Twin room, ensure restful nights for both adults and young kids.
Family-centric touches extend beyond the rooms. The hotel provides children’s tableware at breakfast, making mealtime easier for families. Special family-oriented events, such as complimentary New Year's soba noodles and small ramen gatherings, have left many families delighted and fully satisfied with their stay.
Staff assistance further enhances the family experience, providing support such as helping with elevator access during check-out. While some logistical challenges, like stair access to the communal bath, were noted for elderly guests, the overall consensus remains positive. Hotel Intergate Hiroshima’s thoughtful accommodations and family-friendly events make it a recommended choice for families traveling with children.
Business
Hotel Intergate Hiroshima presents itself as a modern and efficient choice for business travelers. The facilities are tailored to meet the needs of guests on short stays or business trips. Rooms meet the standard specifications expected from a business hotel, complete with a convenient desk for work. The beautiful lobby offers a comfortable space for both working and relaxing, adding a touch of elegance to the overall experience. Although the wifi speed could be improved, the hotel's efficiency and welcoming atmosphere make it a preferred choice for business trips in Hiroshima.
Accessible
Hotel Intergate Hiroshima is praised for its exceptional accessibility and convenient location, being easily reachable by metro and public transportation from the train station. Guests found it a breeze to access the hotel with luggage and found the nearby surface tram station particularly convenient, just a short 3-5 minute walk away.
The property's prime location means it's within easy walking distance of landmarks such as the castle and Peace Park, enhancing its appeal to tourists. Furthermore, the accessibility of amenities and various tourist spots adds to the overall positive experience.
The communal areas, including the bath and lounge offering complimentary coffee, are highlights for guests. The onsen caters to all guests, even those with tattoos, provided they cover them with patches. The hotel's cleanliness receives commendations, creating a pleasant environment for all visitors.
Additional perks include in-room check-out and efficient luggage storage after check-out, which are highly valued by guests. Notably, the hotel offers a spacious environment that comfortably accommodates wheelchair users, making it a favorable choice for those with mobility concerns.
Though some guests mentioned occasional delays with the elevators, the overall consensus remains positive due to the hotel's accommodating staff, who are consistently described as kind and service-oriented. Hotel Intergate Hiroshima stands out for its blend of accessibility, convenience and welcoming atmosphere.
No, Hotel Intergate Hiroshima doesn't have any pool.
No, a spa isn't available at Hotel Intergate Hiroshima.
No, Hotel Intergate Hiroshima doesn't allow dogs.
Yes, parking facilities are available at Hotel Intergate Hiroshima.