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Summary of reviewsANEW Hotel Hilton Pietermaritzburg is celebrated for its exceptional location, offering both convenience and tranquility. Nestled in a beautiful setting, the hotel provides easy access to major roads and highways while serving as a peaceful retreat from the city's hustle. Its proximity to Hilton College makes it ideal for family stays, while nearby shopping centers and leisure activities ensure plenty of engaging options for visitors. The spacious rooms enhance the experience, contributing to a relaxing atmosphere.
The hotel earns high marks for its breakfast offerings, which are described as delicious, varied, and plentiful. Guests particularly appreciate the fresh-baked cakes, fruits, and savory dishes available through the buffet breakfast. Early departures are catered to with convenient breakfast packs. Although there are occasional mentions of service speed and buffet replenishment needing improvement, the breakfast is generally favored and adds to the pleasant stay.
Dinner experiences at the hotel are generally positive, with the a la carte menu receiving special praise for its outstanding quality. Specific dishes like stir-fried vegetables with cashew nuts stand out, and the restaurant's cozy ambiance complements the dining experience. Despite mixed reviews regarding the value of buffet dinners, the overall dining service from breakfast to dinner is commended, thanks to the efforts of skilled chefs and attentive waitresses.
The rooms are notable for their spaciousness, cleanliness, and overall comfort, featuring quality linen and well-equipped amenities. Guests appreciate the inviting atmosphere, with newly renovated rooms in the hotel’s new wing offering a fresh feel. While some minor inconveniences like noisy air conditioning are reported, the positive aspects such as cleanliness and comfort prevail.
Cleanliness is a standout feature, with meticulously maintained rooms contributing to a serene environment. The central location enhances the experience by providing easy access to surrounding areas, where guests enjoy a professional and welcoming staff demeanor. Despite a minor issue with heavy carpeting, the overall impression is of a clean, restful retreat.
The staff at ANEW Hotel Hilton Pietermaritzburg receive high praise for their friendly and helpful service. Their attentiveness and willingness to go above and beyond contribute significantly to the overall positive experience. The management actively addresses guest concerns, and the reception area impresses with its elegant design. From the front desk to housekeeping, the staff's dedication to guest satisfaction ensures memorable stays at the hotel. Show more
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Categories
Business Hotel
As a hotel in the ANEW group, it likely provides standard business amenities such as meeting rooms and business services, though specifics are not detailed in the provided data.
Hotel with Parking
This 4-star hotel offers secure on-site parking and a charging station for electric vehicles. It combines old-world charm with modern amenities, making it ideal for both vacationing families and business travelers. It also has 2 outdoor pools.
Accessible Hotel
This hotel features a universally accessible room designed to be wheelchair friendly. The en-suite bathroom in this room includes a large floor shower equipped with a chair and handlebars for ease of use.
4-Star Hotel
This 4-star hotel offers a blend of family-friendly and business-focused amenities. It features multiple meeting rooms, a conference center, and dedicated children's amenities, including a kids’ pool and an arcade game room.
Hotel with Outdoor Pool
ANEW Hotel Hilton Pietermaritzburg features 2 outdoor pools with free cabanas and pool umbrellas.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Room Types
Standard Double Room with Two Double BedsThis air-conditioned room has a work desk, a satellite TV and a private bathroom with shower.
The Standard Twin Room is decorated with elegant furniture in neutral tones.
Standard King RoomThis air-conditioned room has a king size bed, a work desk, a satellite TV and a private bathroom with shower.
The Superior King Room is decorated with elegant furniture in neutral tones.
Deluxe Queen Room with Two Queen BedsThis air-conditioned room has a work desk, a satellite TV and a private bathroom with shower.
The Superior Queen Room is decorated with elegant furniture in neutral tones.
It features an open plan room with 2 queen beds which can accommodate 2 adults and 2 children under 12 years old.
King SuiteThis air-conditioned suite has a seating area, a work desk, a satellite TV and a private bathroom with shower.
The Suite is decorated with elegant furniture in neutral tones.
Presidential SuiteThe suite offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. This suite provides a seating area and a flat-screen TV. The unit has 1 bed.
Deluxe King RoomThis double room features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.
Deluxe King SuiteThis air-conditioned suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath or a shower. This suite provides a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.
King Room - Disability AccessThe unit offers 1 bed.
Guest Reviews
8.2
Very Good
Location
Nestled in a beautiful setting, ANEW Hotel Hilton Pietermaritzburg boasts an exceptional location that draws guests with its charm and convenience. Situated close to major roads and highways, the hotel offers easy accessibility while remaining a peaceful retreat from the city's hustle. Its proximity to Hilton College makes it an ideal choice for visitors with ties to the college, offering a central spot for family stays. The location is highly praised for being close to shopping centers and a variety of leisure activities, ensuring guests have plenty to do during their stay. Additionally, the surrounding area includes restaurants and essential services, adding to the convenience for both leisure and business travelers. Guests appreciate the spacious rooms, especially for extended stays, and the hotel's quiet atmosphere contributes to a relaxing experience. This hotel is not only well-connected but also offers a tranquil escape, making it a highly recommended choice for anyone visiting the region.
Breakfast
The breakfast at ANEW Hotel Hilton Pietermaritzburg generally receives positive remarks from guests, with many appreciating the delicious offerings and varied selections available. Guests often describe the breakfast as excellent and plentiful, highlighting tasty items such as fresh-baked cakes, fruits, and savory dishes. The buffet breakfast is mentioned multiple times for its superb variety and value for money, providing a satisfying start to the day.
While there are significant positive experiences, some guests have noted areas for improvement, such as the need for faster service and better management in replenishing buffet items. Additionally, certain reviews indicate that the breakfast could be served hotter. Despite these occasional drawbacks, the overall impression of the breakfast is favorable, contributing to a pleasant stay at the hotel. For guests departing early, breakfast packs including tasty breakfast buns are available, offering convenience and ensuring no one leaves hungry.
Dinner
Dinner at ANEW Hotel Hilton Pietermaritzburg receives mixed reviews, with a definite leaning towards the positive aspects. The highlight of the dining experience is the excellent a la carte menu, often praised for its exceptional quality. Guests appreciate specific dishes, such as the stir-fried vegetables with cashew nuts, citing them as wonderful and delicious main courses. The cozy ambiance of the restaurant and bar also adds to the dining experience, enhancing the comfort of the stay.
While the buffet dinner offers a lovely selection with a wide variety of dishes, some guests prefer the a la carte menu for its superior taste. Overall, the food service, extending from breakfast through to dinner, receives commendations for being excellent, thanks to the efforts of both the chefs and waitresses. Nonetheless, there are occasional mentions of the dinner not meeting expectations or providing value. Despite these mixed feelings, the general sentiment leans towards a satisfactory dining experience with notable highlights at the restaurant.
Rooms
At ANEW Hotel Hilton Pietermaritzburg, guests appreciate the spaciousness and cleanliness of the rooms, consistently noting the comfortable beds with quality linen. The rooms are described as large and well-equipped, with a generous size providing plenty of space for relaxation. Visitors frequently mention the beauty and pleasant atmosphere of the property, though some areas might benefit from an upgrade. The newly renovated rooms in the hotel's new wing have a fresh and well-maintained feel. While some guests encountered minor inconveniences, such as noisy air conditioning or small room sizes that seemed overpriced, the overall impression is positive, emphasizing comfort and cleanliness. The hotel is accommodating, providing amenities like a bar fridge at no extra cost upon request. Despite a few reports of issues like a leaking room, most experiences highlight the beautiful, spacious, and inviting nature of the accommodations.
Cleanliness
ANEW Hotel Hilton Pietermaritzburg garners praise for its exceptional cleanliness, drawing attention to its meticulously maintained rooms. Visitors consistently note the neat and tidy environment, contributing to a sense of comfort and tranquility. The hotel's central location is an added bonus, offering convenience for travelers, especially those navigating the area via the nearby N3. The welcoming and professional demeanor of the staff enhances the overall experience, creating a hospitable atmosphere. Guests appreciate the spacious and comfortable rooms and find the beds particularly restful, adding to a soothing stay. However, some guests mention the heavy carpet in certain areas, which seems to impede luggage movement and occasionally contributes to a slight musty smell. Despite this minor drawback, the hotel remains a clean and inviting choice for travelers seeking a restful retreat in Pietermaritzburg.
Staff
ANEW Hotel Hilton Pietermaritzburg garners high praise for its exceptional staff, who consistently deliver a friendly and helpful service experience to guests. The team is noted for their attentiveness and professional demeanor, ensuring a welcoming environment throughout the hotel. Guests highlight the staff's willingness to go above and beyond, with instances such as the manager on duty assisting guests with urgent needs like medication. The reception area impresses with its beautiful design, complementing the warm and efficient customer care provided by the staff. The hotel's management receives commendations for proactively addressing guest concerns, enhancing the overall experience. Rooms are praised for their cleanliness and comfort, aligning well with the friendly service from the front desk to housekeeping. Overall, the staff's positive attitude and dedication to guest satisfaction contribute significantly to memorable stays at the hotel.
Yes, ANEW Hotel Hilton Pietermaritzburg has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at ANEW Hotel Hilton Pietermaritzburg.
No, ANEW Hotel Hilton Pietermaritzburg doesn't allow dogs.
Yes, parking facilities are available at ANEW Hotel Hilton Pietermaritzburg.
No, ANEW Hotel Hilton Pietermaritzburg doesn't have a gym.