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Summary of reviewsPalmera Inn and Suites, nestled in a picturesque wooded area on Hilton Head Island, is celebrated for its serene and central location. Guests enjoy its proximity to beaches, restaurants and shopping districts with attractions like Coligny Beach Plaza and Burkes Beach just a short drive away. The hotel's tranquil setting and easy access to bike trails, mini golf and a range of dining options provide a serene yet convenient base for exploring the island.
The breakfast experience at the inn garners varied reviews, but many guests appreciate the variety of hot and cold items, cleanliness and diligent staff who keep the breakfast well-stocked. The inclusion of breakfast with the room rate is a pleasant bonus for families, despite some guests desiring healthier options and more variety.
Rooms at Palmera Inn and Suites are consistently praised for their cleanliness, modern décor and spaciousness. Guests particularly appreciate the well-thought-out layouts, including loft suites with kitchenettes that come with all necessary cooking utensils. Many rooms include balconies and multiple bathrooms, adding to the overall comfort and functionality, making long stays pleasurable.
Cleanliness across the property is a standout feature. Guests frequently comment on the immaculate condition of rooms and common areas, along with the well-maintained pool and beautifully manicured grounds. The hotel staff, especially housekeeping, receive high marks for their attentiveness and efficiency, ensuring a comfortable stay for all guests.
Friendly and helpful staff contribute significantly to the positive atmosphere at Palmera Inn and Suites. While the front desk sometimes receives mixed reviews, the overall sentiment is one of satisfaction with many guests appreciating the helpfulness and professionalism of the staff.
The Wi-Fi service, however, presents a mixed bag with some guests appreciating reliable connectivity while others face significant issues with instability and slow speeds. There is room for improvement in enhancing the internet experience for guests.
The hotel’s modest gym provides basic workout options but could benefit from additional equipment and better ventilation. The pool area is well-maintained and popular among families, though it can be crowded at times and a few guests faced maintenance issues. Despite these occasional drawbacks, the pool and hot tub are often highlighted as enjoyable amenities.
Parking at Palmera Inn and Suites is generally convenient and free, though some guests report limited availability and tight spaces, especially in the evening. The presence of shaded parking and easy access to rooms are appreciated, though improvements in lighting and more handicap spots could enhance the experience.
As a family-friendly destination, the inn excels. Its spacious rooms, equipped kitchenettes and duplex layouts provide ample space and comfort for families. Activities for kids and a welcoming atmosphere ensure a pleasant stay for guests of all ages. The pet-friendly policy is an added advantage for those traveling with furry companions.
While the beds receive mixed reviews with many finding them very comfortable and others finding them too firm, the overall feedback on the lodging experience at Palmera Inn and Suites is positive. The clean, spacious accommodations, coupled with a prime location and friendly service, make it a favorable choice for both short and extended stays on Hilton Head Island. Show more
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Categories
Hotel near Golf Courses
Offers comfortable lodging with proximity to golf courses. A good option for golfers looking for a simple and accessible stay.
Dog Friendly Hotel
Palmera Inn and Suites is listed as a pet-friendly hotel. It provides standard amenities suitable for travelers with pets.
Business Hotel
Palmera Inn and Suites is centrally located and suitable for seminars and corporate outings.
Hotel with Parking
This hotel provides complimentary self-parking facilities for all guests, ensuring a hassle-free parking experience. [2, 13, 27, 30 in previous search]
Hotel with Gym
Palmera Inn and Suites includes a fitness center for guests to stay active during their visit. The hotel's proximity to local parks and beaches allows for outdoor workouts and recreation.
3-Star Hotel
Offers a comfortable stay with essential amenities. Features include an outdoor pool, free breakfast, and well-maintained rooms, providing good value for money.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Accessible Hotel
Hotel with Outdoor Pool
Room Types
King SuiteThis suite features a full kitchenette and a private balcony.
Queen SuiteThis suite features a full kitchenette and a private balcony.
Loft Suite (No Pets)This 2-level suite features 2 flat-screen LCD TVs and 2 bathrooms.
Not pet friendly.
This room type does not allow pets.
Guest Reviews
8.7
Very Good
Location
Palmera Inn and Suites boasts a highly praised location on Hilton Head Island. Guests appreciate its close proximity to several attractions, including beaches, restaurants and shopping areas. The hotel is just a short drive, typically around 5-10 minutes, to various popular beaches such as Coligny Beach Plaza and Burkes Beach. This central location also offers easy access to bike trails, mini golf and a range of dining options, making it convenient for guests to explore the island's offerings.
The setting is described as peaceful, quiet and picturesque, nestled in a wooded area that provides a serene atmosphere away from busy roads. This tranquil environment, combined with well-maintained, clean facilities, makes for a comfortable and enjoyable stay. The pet-friendly nature of the hotel, along with spacious rooms and good parking, further enhances its appeal to travelers, especially those with dogs.
Though the hotel is not beachfront, the convenience of a short drive or bike ride to the beach is repeatedly highlighted. Guests frequently mention the ease of reaching essential destinations within minutes, making it an ideal spot for a relaxing yet accessible getaway on Hilton Head Island.
Breakfast
The breakfast at Palmera Inn and Suites receives varied feedback from guests with many highlighting positive aspects. Numerous guests commend the breakfast for being good with a variety of hot and cold items such as eggs, sausage, pancakes, biscuits and gravy, which are frequently refreshed. The daily change and wide variety of food options, including a grab-and-go bag breakfast introduced post-pandemic, are appreciated by visitors.
Guests often mention the breakfast's cleanliness and how the staff maintain it well-stocked despite being busy. The pancake machine, fresh fruit, yogurt and tea are notable favorites among guests. Some visitors appreciate that breakfast is included in the rate, terming it a pleasant addition or bonus, especially helpful for families with kids.
However, some guests feel the breakfast could benefit from improvements, particularly in terms of healthier options, more variety and better quality. Criticisms include limited seating, reliance on disposable utensils and the unimaginative or repetitive menu. The breakfast area is frequently described as overcrowded and too small to handle peak times, resulting in long lines and a cramped atmosphere.
The start time of 7:00 AM isn't favorable for early risers, while others find the quality of options, like pre-packaged items or the absence of non-pork or healthier meats, lacking. Despite these mixed reviews, the complimentary breakfast continues to be a valued feature for many guests at the Palmera Inn and Suites.
Rooms
The guest reviews of Palmera Inn and Suites offer a consistent narrative of satisfaction regarding the hotel's rooms. The overall impression is one of cleanliness and modernity with many guests acknowledging the spacious and comfortable accommodations. Reviews frequently commend the rooms for being very clean, well-maintained and updated with modern décor. The layout of the rooms, including loft suites and those equipped with kitchenettes, is also highlighted as being particularly accommodating and functional.
Many guests appreciated the additional amenities such as balconies, two bathrooms in some suites and well-equipped kitchenettes that come complete with pots, pans and cutlery. These features not only provided convenience but also gave a home-like feel that many valued. Guests found the rooms to be spacious enough to comfortably accommodate families with specific praise for the larger refrigerators and the smart layout of living spaces.
The loft suites received notable praise for their size, design and the additional levels which provided extra privacy and a quiet ambiance. Modern furnishings and recent renovations also added to the appeal, making the rooms both aesthetically pleasing and practically enjoyable.
Consistently, guests felt that the size of the rooms exceeded their expectations, offering plenty of space whether it was a studio, suite or loft. This generous spacing was especially appreciated during longer stays. Overall, the detailed attention to cleanliness and thoughtful room amenities made for a consistently pleasant stay at Palmera Inn and Suites.
Beds
The beds at Palmera Inn and Suites have received mixed reviews from guests. On the positive side, many visitors found the beds to be very comfortable with numerous mentions of them being super comfortable, cozy and providing a good night's sleep. Some guests even described the beds as large and extremely comfortable with plenty of pillows for added comfort.
On the downside, a notable number of guests described the beds as too firm or hard for their liking with some even finding them uncomfortable or hard as a rock. There were also comments about the discomfort of sofa beds and pullout mattresses, which were not as pleasant to sleep on. The firmness of the beds was a common point with several guests mentioning that the mattresses were firmer than expected, which did not suit everyone's preferences.
Overall, while many guests enjoyed the comfortable and spacious beds, the firmness level was a significant issue for others, impacting their overall sleep experience.
Cleanliness
When it comes to cleanliness, 'Palmera Inn and Suites' stands out impressively in numerous guest reviews. The rooms are consistently described as very clean, spacious and modern, offering a comfortable stay that feels like home. Guests frequently mention that the property is well-maintained, from the pristine guest suites to the immaculately kept grounds.
Updates and modern touches are not restricted to the rooms alone; the property as a whole exudes a fresh and updated look. Many have appreciated the clean facilities throughout, including the well-maintained pool area and beautifully manicured landscapes. The hotel's cleaning staff receives high praise for their diligent work, ensuring that all areas are spotless.
Comfort isn’t sacrificed for cleanliness either, as the rooms are noted for being comfortable and accommodating, making it an ideal stay for both short and extended visits. Even pet owners find the environment clean and hospitable with well-kept spaces available for their furry companions.
Overall, the emphasis on impeccable cleanliness at Palmera Inn and Suites significantly enhances the guest experience, earning it a strong reputation among travelers for its immaculate conditions and comfortable amenities.
Staff
The staff experience at Palmera Inn and Suites is a mixed bag, but there are standout positives. Generally, guests found the staff to be friendly, welcoming and very helpful with words like amazing, kind and professional often used to describe their interactions. Many reviews mention specific praise for the housekeeping and maintenance teams, who were noted for their efficiency and attentiveness. The front desk staff, however, received a more varied response; while some guests praised them for their courteousness and professionalism, others felt they could be more friendly and supportive.
Several guests also highlighted exceptional customer service with staff being very accommodating and responsive to requests, leading to an overall pleasant experience. However, there were instances where some guests encountered rudeness or indifference, particularly at check-in, indicating potential areas for improvement in training and attitude. Despite these occasional lapses, the prevailing sentiment is one of satisfaction with many guests appreciating the staff's amiable demeanor and helpful nature. Overall, while there are areas needing attention, the staff at Palmera Inn and Suites frequently left a positive impression on their guests.
Wi-Fi
Reviews of the Wi-Fi at Palmera Inn and Suites reveal mixed experiences among guests. While several guests appreciated good and reliable Wi-Fi in their rooms and hallways, others encountered significant issues. Some mentioned that the Wi-Fi was great and showing signs of improvement, especially with upgrades to local services and television. However, many guests struggled with connectivity problems, noting that the Wi-Fi was often inadequate, unstable or slow. Issues such as disconnections, buffering during streaming and weak signals in certain rooms were repeatedly mentioned. The need for more access points and better overall service was highlighted, indicating that while there are improvements, further enhancements could benefit the overall guest experience.
Gym
The guest reviews of the gym at Palmera Inn and Suites reveal it as a modest facility that manages to provide essential workout options. While some guests appreciated the presence of a small, clean exercise room and acknowledged that it offers basic equipment like an elliptical machine, others felt that the gym was too small and lacked adequate ventilation. The limited availability of free weight dumbbells and some malfunctioning equipment like the non-functional spinning bike and treadmill were noted as drawbacks. Overall, although the gym is not comprehensive and could benefit from additional professional-level enhancements, it does offer a space for a basic workout.
Pool
At Palmera Inn and Suites, the swimming pool receives high marks from many guests, underscoring its clean and well-maintained condition. Families especially appreciate the pool with children frequently enjoying its amenities. The pool area is also described as spacious and visually appealing, contributing to a pleasant atmosphere.
However, some visitors have noted that the pool can be crowded at times and a bit on the small side, which may affect the overall experience. Additionally, there seem to be occasional issues with the water temperature with several guests wishing it were heated, especially during cooler weather.
There have been mentions of maintenance problems including under-construction periods during which the pool and hot tub were closed, leading to some disappointment among guests. A few instances of cleanliness issues, such as hair in the water and the need for more frequent cleaning, have also been reported.
Despite these occasional drawbacks, the pool remains a highlight for many, often described as "wonderful" and "fantastic." The hot tub also garners positive feedback for its relaxing qualities. Overall, while there are areas for improvement, the pool area at Palmera Inn and Suites is generally well-liked and adds significant value to the guest experience.
Parking
Palmera Inn and Suites offers a mixed bag when it comes to guest parking. Many visitors appreciate the ample parking spaces and describe the parking as good, convenient and free with some rooms providing easy access to the parking lot. Furthermore, shaded and on-site parking options are frequently mentioned, which adds to the convenience factor.
However, certain reviews highlight challenges such as tight and limited parking spaces, especially in the evening or near specific buildings. Guests sometimes had difficulty finding a spot close to their rooms and noted that parking could be scarce or tricky to maneuver. Handicap parking seems to be in short supply and some guests mentioned the need for more lighting in the parking lot to improve safety.
Overall, while the parking situation at Palmera Inn and Suites generally caters well to most guests with free and convenient options, improvements could address the noted issues of availability and better accessibility, especially after hours.
Family
Palmera Inn and Suites is a top choice for families looking for a comfortable and convenient stay. Many guests have highlighted that the hotel is perfect for kids, offering a kid-friendly and family-friendly environment that is ideal for family vacations. The spacious rooms, often with multiple beds and bathrooms, provide plenty of space for families to spread out and relax. Whether traveling with three kids, grandparents or a small family, there is ample privacy and room to move around, ensuring everyone can enjoy their stay.
The property's duplex rooms with two bathrooms are particularly praised for their comfort and convenience. Families appreciate the well-maintained facilities, including kitchenettes that make meal times easier and more affordable. The family-friendly policies and atmosphere are consistently celebrated, creating a warm and welcoming environment for guests of all ages.
Kids especially enjoy the various activities and cute room designs tailored for them, while parents value the quiet, family-oriented ambiance. The hotel's location and amenities make it a haven for both younger and older kids, who can be together yet have their own space. The presence of laundry facilities adds to the convenience for longer stays.
Additionally, the hotel is very accommodating to pets, making it a great option for those traveling with furry family members. Overall, Palmera Inn and Suites offers a clean, comfortable and family-centric stay, ensuring a pleasant experience for all family members.
3 Star
Palmera Inn and Suites stands out as a three-star hotel that offers good value for its price. Guests frequently note that it provides a reasonable and affordable stay without compromising on essential comforts. While it may not surpass the expectations of a three-star rating, it maintains the basics of such a standard, making it an excellent option for budget-conscious travelers.
The hotel is well-regarded for its cleanliness and inviting environment, ensuring guests feel comfortable during their stay. The rooms are described as nicely appointed and reasonably priced, catering adequately to the needs of families and solo travelers alike.
Customer service at the property receives high praise with particular emphasis on the pleasant service at the poolside. The hotel offers plenty of amenities, exceeding typical three-star expectations. Despite some comments pointing towards occasional understaffing, the overall service experience remains positive.
In conclusion, Palmera Inn and Suites delivers great value for a three-star hotel, offering clean, comfortable accommodations and satisfactory service, all at a reasonable price. This makes it a suitable option for those seeking an affordable lodging experience that meets essential travel needs.
Business
Palmera Inn and Suites offers a conducive environment for business travelers. Guests appreciate the modern business center, which provides a quiet workspace and large business desks. The facility is known for being business-friendly with staff willing to extend stays for business trips. In addition to business amenities and a free breakfast buffet, the inn provides a shuttle service to local area businesses. However, some reviews indicate a lack of business options and no computer area and there was no maid service during some stays. Despite these minor limitations, the overall business accommodations are favorably noted.
Accessible
The Palmera Inn and Suites has received generally positive feedback regarding its accessibility features for guests with disabilities. Many reviews highlight the clear and well-designed handicap rooms, wheelchair-accessible bathrooms and the overall ease of access throughout the hotel. Guests appreciated the proximity of accessible parking spaces to the entrance and the availability of ramps.
The accommodations include several thoughtful touches like rooms located on the first floor and multiple bars in the bathrooms to aid mobility. The two-bathroom units and easily accessible eating areas on the ground floor also garnered positive remarks. The hotel is noted for its accommodating stance towards guests with disabilities with specific praise for making stays comfortable for families.
However, there were a few areas that received criticism. The elevators, while generally well-regarded, were sometimes reported as slow or out of service, which posed difficulties for those with mobility issues. There were also isolated complaints about staff members being unhelpful or rude concerning accessibility needs and a recurring suggestion was for more handicapped parking spaces to be made available.
Despite these points, overall accessibility at Palmera Inn and Suites is well-regarded, providing a comfortable stay for guests with disabilities.
Outdoor Pool
The outdoor pool at Palmera Inn and Suites received numerous positive remarks from guests. Many appreciated the nice and spacious pool area, which was often described as inviting and thoroughly enjoyable. The hot tub also garnered favorable comments and the pool amenities were noted to be great. Cleanliness was a frequent highlight, though a few guests did mention occasional issues with cleaning, especially after private parties or during periods of high activity. Despite occasional remarks about the pool being too cold or super crowded, the overall consensus was that the pool area was a favorite spot for relaxation. The outdoor pool, especially when warm, left many guests feeling good and eager to return for another dip.
Honeymoon
Palmera Inn and Suites seems to be a wonderful choice for honeymooners, receiving high praise as a very romantic getaway and a beautiful place for such a special occasion. Guests describe the rooms as spacious, clean, cozy and welcoming, which could be very appealing for couples looking for comfort and intimacy. Reviews consistently highlight the ample size of the rooms, offering plenty of space to relax.
The tranquil and romantic atmosphere adds to its charm as a perfect honeymoon destination. However, there are no specific honeymoon amenities mentioned, so couples might need to inquire directly with the hotel about any special packages or services they offer for newlyweds. Despite this, the overall sentiment is very positive, making Palmera Inn and Suites a strong contender for an unforgettable honeymoon experience.
Dog Friendly
Palmera Inn and Suites is highly praised for being dog friendly, offering a welcoming atmosphere for pets. Guests appreciate the hotel's accommodating pet policies, noting that plenty of dog areas and rooms on the ground floor are available, making it convenient for dogs to move around. The hotel provides easy access for dogs and spacious dog areas, including a nice pet area behind the building and another outside the patio door, ideal for walking dogs.
The pet-friendly rooms are maintained clean, adding comfort and coziness for both pets and their owners. The overall environment is quiet and family-oriented, perfect for those traveling with pets. The establishment is well situated with convenient parking spaces for disabled individuals.
However, some guests have expressed concerns regarding the high pet fee, often feeling it was not disclosed upfront or differed from the information provided on the website. The $90 - $100 fee for a one-night stay was considered steep by several reviewers. Despite these concerns, the hotel's positive dog-friendly amenities and services often outweigh the fee-related criticisms.
In summary, Palmera Inn and Suites stand out as an excellent option for pet owners seeking a comfortable and convenient stay with their furry companions despite the hefty pet fee.
Yes, Palmera Inn and Suites has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Palmera Inn and Suites.
Yes, Palmera Inn and Suites welcomes dogs.
Yes, parking facilities are available at Palmera Inn and Suites.