Castle House Hotel

Hereford 52.05356400, -2.71223600 , Castle House Hotel, Castle Street (Show on Map)
8.9
Excellent


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Summary of reviewsCastle House Hotel consistently receives high praise from its guests with standout attributes in several key areas. Located in a prime spot near Hereford's main attractions such as the Cathedral and the River Wye, the hotel offers a tranquil retreat with easy access to shops, historic landmarks and a picturesque garden. The on-site parking and peaceful ambiance enhance the convenience of its central position.

Renowned for its breakfast experience, the hotel serves delicious, made-to-order meals in a charming waterside restaurant or conservatory. Guests appreciate the high quality, fresh local products and the imaginative menu options, as well as the exceptional service from the friendly staff. Despite the lack of a self-service buffet, the breakfast experience remains a highlight for many visitors.

Though evening dining is not consistently available, those who had dinner at Castle House Hotel found it exceptional. The ambiance and great food received commendations comparable to top London hotels. While lacking in-house dinner options, the staff’s recommendations for excellent local restaurants ensure guests still enjoy high-quality meals.

The hotel's rooms are beautifully appointed, spacious and stylish, often featuring plush beds, high-quality furnishings and thoughtful extras like well-stocked welcome baskets and fresh milk. Cleanliness is a common theme in guest feedback with rooms described as spotless and extremely comfortable. Although a few rooms may be small or warm, overall satisfaction remains high.

The staff at Castle House Hotel are frequently noted for their warmth, professionalism and attentiveness, greatly contributing to the positive guest experience. From the polite demeanor to the efficient service, the team's exceptional hospitality is a significant asset.

In summary, Castle House Hotel offers a blend of comfort, quality and attentive service. Its superb location, excellent breakfast, charming rooms and dedicated staff make it a top choice for both short and long stays, ensuring a delightful experience for all guests.
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Accessible Hotel
This hotel offers a dedicated accessible suite on the ground floor with a ramped entrance, wide doors, and a specially adapted bathroom with an emergency pull cord. It also has a ground floor accessible toilet and provides lift access to some upper floor rooms.

3-Star Hotel
This hotel offers a blend of historical charm and modern comfort. Its central location in Hereford makes it ideal for exploring the city, and it provides a high standard of service.

Historic Hotel

Hotel for Honeymoon

Hotel near Nightlife Spots

Room Types
Single Room Overlooking the gardens and moat to the rear of the building, this room features a flat-screen TV with satellite channels, and a bathroom with free toiletries.

Castle Double Suite The largest suite, with a separate lounge area, flat-screen TV with satellite channels, and a bathroom with free toiletries.

Junior Suite Double Views overlooking the garden towards the cathedral are available. Features include a flat-screen TV with satellite channels, and a bathroom with free toiletries.

Compact Townhouse Double Features include a flat-screen TV with satellite channels, and a bathroom with free toiletries. Small double rooms are located in the town house. Note: The town house is a separate building and does not have a lift so may be unsuitable for those with mobility issues

Four Poster Bed Suite Features include a flat-screen TV with satellite channels, and a bathroom with free toiletries.

Double or Twin Room - Disability Access Features include a flat-screen TV with satellite channels, and a bathroom with free toiletries.

Deluxe Double Room Features include a flat-screen TV with satellite channels, and a bathroom with free toiletries.

Junior Suite Features include a flat-screen TV with satellite channels, and a bathroom with free toiletries.

Townhouse Suite Features include a flat-screen TV with satellite channels, and a bathroom with free toiletries. This building does not have a lift, all rooms are accessed via the stairs so may not be suitable for those with mobility issues.

Townhouse Junior Suite Located in the townhouse, this suite is beautifully decorated with garden views. This building does not have a lift, all rooms are accessed via the stairs so may not be suitable for those with mobility issues.

Junior Suite Twin Located in the main hotel, this twin-bedded suite has views of the garden and moat. This building does not have a lift, all rooms are accessed via the stairs so may not be suitable for those with mobility issues.

Guest Reviews
8.9
Excellent
Location
The Castle House Hotel boasts an outstanding location that guests frequently commend for its proximity to Hereford’s key attractions, including the Cathedral and the River Wye. Nestled in a quiet street near the town center, it grants easy access to the main shops, town center and an array of historic landmarks. The tranquil, picturesque garden, situated next to the Castle moat and overlooking the river, offers a serene spot for breakfast during nice weather. Guests appreciate the on-site parking facilities and the hotel's peaceful ambiance despite its central position. The hotel itself, a beautifully presented historic building, exudes charm and character with spacious, comfortable rooms offering several complimentary touches. Visitors also highlight the friendly and courteous staff, superb breakfast and the thoughtful "little extras" that enhance their stay. Whether visiting for business or leisure, the Castle House Hotel's excellent location and delightful surroundings make it a perfect choice for exploring Hereford and its environs.

Breakfast
Castle House Hotel’s breakfast experience has garnered overwhelmingly positive feedback from its guests. The breakfast, served in a charming waterside restaurant or conservatory overlooking the castle moat, adds to the tranquil and picturesque dining atmosphere. The quality of the food stands out; guests repeatedly praise the delicious made-to-order meals, highlighting the use of local products and the superb taste. The extensive and imaginative menu options, including a popular full English breakfast, are frequently commended for their fresh, beautifully cooked and well-presented dishes.

There is a special mention of the exceptional service that accompanies the breakfast experience with staff being described as helpful and friendly. Many appreciate the opportunity to dine with views of nature, including sightings of kingfishers and serene water settings, which enhance the overall enjoyment.

While the prevailing sentiment is positive, a few guests note the absence of a self-service buffet for items like juice and cereal. Nonetheless, the vast array of choices and the high quality of the cooked-to-order breakfast maintain its status as a highlight of the stay. Overall, the breakfast at Castle House Hotel is often described as amazing, fantastic and exceptional, making it a delightful start to the day for its guests.

Dinner
Nestled in a serene setting, the Castle House Hotel is a retreat known for its quiet, comfortable ambiance, complemented by a touch of elegance with great open fires. However, while the breakfast at the hotel receives high praise for its delicious flavors and generous portions, the lack of evening dining options is a notable drawback for guests. The hotel's kitchen is only operational for breakfast, leaving guests to seek dinner options elsewhere.

For those who experienced it, the dinner at Castle House Hotel was reportedly excellent with reviews commending the delicious food, great environment and even some comparisons to top London hotels, making it a highly recommended experience. Unfortunately, the dinner service is not consistently available with mentions of closure on certain days and an overall absence of room service or an evening restaurant.

Despite the inconvenience, the hotel staff is attentive and helpful, often suggesting a variety of excellent local restaurants nearby. Guests who ventured out were pleased with the quality of dining options in the vicinity. In essence, while the Castle House Hotel excels in comfort and breakfast offerings, its limitations on evening dining may require guests to explore the local culinary scene for dinner.

Rooms
Nestled in a picturesque location, Castle House Hotel offers beautifully appointed and stylish rooms that guests consistently praise. Many reviews highlight the comfort and practicality of the rooms, often featuring spacious layouts, plush beds and high-quality furnishings. Cleanliness is a standout attribute with several guests noting that the rooms are spotless and well-maintained.

The hotel provides a range of thoughtful extras, from well-stocked welcome baskets to amenities like ground coffee and fresh milk in the fridge. Views over the moat and appealing traditional decor add to the charm, alongside the cozy and quiet ambiance.

Suites, especially the junior ones, receive accolades for their size and detailing. Large bathrooms with bathtubs, lovely furniture and spacious interiors make these rooms particularly delightful. Guests also appreciate the excellent value for money, the helpful staff and the five-star breakfast served in a newly refurbished room overlooking the moat.

While a few rooms are noted to be small or warm, the overall consensus underscores a high level of comfort and satisfaction, making Castle House Hotel a top choice for a charming and relaxing stay.

Beds
The Castle House Hotel receives notably positive feedback for its beds, contributing to a comfortable and welcoming stay. Guests frequently highlight the comfort and coziness of the beds, often describing them as very comfy, super comfortable and even cozy. The quality of the rooms is also praised with mentions of lovely spaces, clean setups and high-quality fittings, enhancing the overall guest experience. Some guests appreciate the peaceful ambiance of their rooms, making it easy to relax.

However, a few reviews mention issues with the beds, such as smaller-than-expected sizes and firmness that could benefit from mattress toppers. There are instances where the beds were found to be very uncomfortable or too hard, indicating room for improvement in some areas. Despite these occasional drawbacks, the general consensus underscores the hotel’s strong points in providing comfortable accommodation and high-quality rooms.

Cleanliness
Castle House Hotel consistently receives high praise for its cleanliness from guests. Many describe the rooms as spotless, tidy and well-maintained, creating a warm and inviting atmosphere. The decor is often highlighted as beautiful with original features adding to the hotel's charm. Guests frequently mention the rooms being very comfortable and spacious with attention to detail evident throughout.

Staff members are acknowledged for their politeness and helpfulness, contributing to a welcoming environment. Though a few reviews note areas for improvement, such as bathroom maintenance and blind cleanliness, the overall sentiment remains positive. The impeccable state of the rooms and the high standard of cleanliness are common themes in guest feedback, making Castle House Hotel a recommended choice for a clean and comfortable stay.

Staff
Castle House Hotel boasts a consistently positive reception from guests concerning its staff. The hospitality is often described as warm, inviting and exceptionally friendly. Many highlight that the staff are not only helpful but also exhibit professional and attentive behavior. Guests frequently note the staff's fantastic performance, from their polite demeanor to their high level of efficiency.

Several reviews emphasize the staff going above and beyond, showcasing a genuine willingness to assist. The staff’s charm and courteousness are recurring themes with multiple guests mentioning how they feel welcomed from start to finish. The family-run nature of the business seems to shine through with staff taking evident pride in their roles.

Additionally, the breakfast experience, which is cooked to order, receives positive attention for both the quality of food and the friendliness of the servers. Guests appreciate the high-class service, describing the personnel as brilliant and exceptionally well-trained.

Overall, it’s clear that Castle House Hotel's staff play a pivotal role in enhancing the guest experience, making them a significant asset to the hotel’s hospitality.

3 Star
Castle House Hotel offers a delightful combination of comfort, quality and attentive service. The spacious suites provide added convenience with features like a second TV in the lounge area and even small thoughtful touches such as long leads on the hair dryers for ease of use. The hotel's car park is a useful amenity, though it is somewhat limited in size relative to the number of guests.

The hotel boasts a superb location, enhancing its appeal alongside the friendly and efficient staff who contribute significantly to making your stay pleasant. Guests frequently appreciate the cleanliness and comfort of the hotel, describing it as very tidy and of the highest quality.

Even though the dining room is not open for evening meals, there is no need to worry as the staff recommends an excellent variety of nearby dining options. All in all, Castle House Hotel manages to create a luxurious feel and serves as an ideal accommodation for both short trips and longer stays.


No, Castle House Hotel doesn't have any pool.

No, a spa isn't available at Castle House Hotel.

No, Castle House Hotel doesn't allow dogs.

No, parking facilities aren't available at Castle House Hotel.

No, Castle House Hotel doesn't have a gym.

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