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Summary of reviewsACHAT Hotel Heppenheim offers a charming and convenient stay in the picturesque town of Heppenheim. Its prime location on the edge of the historic old town ensures easy access to beautiful half-timbered houses, cozy restaurants, and the market square, making it an ideal base for leisurely exploration. The hotel provides ample parking options, including an underground garage, which is particularly beneficial for those traveling by car.
Guests appreciate the clean, comfortable rooms which are spacious, well-equipped, and provide a peaceful retreat—especially those overlooking the old town. While some rooms feature outdated furnishings or require minor updates, overall cleanliness and comfort are strong points of the experience, enhanced by very comfortable beds despite some mixed feedback on pillows and mattresses.
The breakfast buffet is noted for its variety and quality, though it may feel cramped during busy times and occasionally receive criticism for pricing. Nevertheless, the friendly and attentive staff significantly contribute to a positive dining experience. The staff's warm and helpful demeanor extends throughout the hotel, receiving consistent praise and creating a welcoming atmosphere for guests.
For business travelers, the hotel’s central location and proximity to the train station offer convenience, with rooms designed to accommodate work-related activities. Although some amenities may not align with its four-star rating, the hotel's price-performance ratio is seen as favorable for short stays.
The Wi-Fi service could see improvements, as guests experience varying levels of connectivity. The hotel is notably dog-friendly, with thoughtful touches for pets that enhance the stay for those traveling with furry companions.
In summary, ACHAT Hotel Heppenheim is a solid choice for travelers seeking a comfortable and centrally located stay with excellent staff service, ideal for both short-term visits and exploration of the rich history and charm of Heppenheim. Show more
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Business Hotel
This hotel is highly rated by business travelers and offers amenities such as meeting facilities, high-speed internet access, and possibly corporate discounts. It is also located in the heart of Heppenheim, making it convenient for business meetings.
Hotel with Parking
This hotel offers public underground parking with 115 parking spaces available for guests at a daily cost. It is located in the heart of Heppenheim.
Cheap Hotel
Located in Heppenheim, this hotel provides a balance of comfort and affordability near Darmstadt. It offers standard amenities expected from a budget-conscious traveler.
Accessible Hotel
ACHAT Hotel Heppenheim is described as barrier-free with a lift and offers rooms specifically designed to be wheelchair accessible.
3-Star Hotel
This modern hotel is located in the heart of Heppenheim and offers comfortable, air-conditioned rooms. It's a short walk from the Altstadt. Guests appreciate the very clean rooms, comfortable beds, and friendly staff. It also features a gym, a bar, and meeting rooms.
Hotel Taking Steps Towards Sustainability
Dog Friendly Hotel
Room Types
StandardBright room with a TV and work desk. Toiletries and a hairdryer are provided in the bathroom.
SuperiorBright room with a TV, air conditioning, and work desk. Toiletries and a hairdryer are provided in the bathroom.
This room offers free WiFi, high-quality coffee machine, and exclusive toiletries.
ComfortThis air-conditioned twin room is comprised of a flat-screen TV with cable channels and a private bathroom.
Guest Reviews
7.4
Good
Location
Nestled in the charming town of Heppenheim, the ACHAT Hotel offers an enviable location that reviewers consistently praise. Situated right on the edge of the historic old town, guests find themselves just steps away from exploring the picturesque streets lined with beautiful half-timbered houses. The convenience of being centrally located ensures that everything in Heppenheim is easily reachable on foot, making it a perfect base for both leisurely strolls and exciting excursions.
Furthermore, the proximity to cozy restaurants and the market square adds to the allure of this location, inviting guests to indulge in local culinary delights. The hotel also features ample parking options, including an underground garage, which is a notable advantage for those traveling by car. Despite its central position, the hotel offers a peaceful retreat with a quieter ambiance adding to the comfort of one's stay.
In addition to its prime location, visitors have highlighted the friendly staff and clean, comfortable rooms, enhancing the overall experience. The hotel strikes an ideal balance between accessibility and tranquility, making it not just a great stopover but also a delightful spot for delving into the rich, historic tapestry of this medieval German village.
Breakfast
At ACHAT Hotel Heppenheim, guests generally seem to have a positive experience with the breakfast offerings, which are frequently described as plentiful, varied, and delicious. The breakfast buffet often includes a generous variety of options, from fruits and muesli to eggs and freshly baked rolls, catering to diverse tastes. Many guests appreciate the continuous replenishment of the buffet, ensuring that nothing is amiss. Although the quality and selection receive praise, there are occasional mentions of the breakfast being overpriced, with some guests finding the cost not in line with expectations. Despite this, the extensive selection remains a highlight, enhanced by friendly and attentive staff who create a pleasant ambiance. The breakfast's hearty nature and its location close to the charming town center delight many, providing a strong start to the day. However, the breakfast area may feel cramped during busy times, signaling an area for improvement. Overall, the breakfast at ACHAT Hotel Heppenheim offers a flavorful and substantial start to the day, making it a noteworthy part of the stay.
Rooms
Nestled in a prime location next to the old town, ACHAT Hotel Heppenheim offers guests a pleasant stay with its spacious, clean, and well-equipped rooms. Many visitors appreciate the hotel's generous room sizes, which provide a comfortable atmosphere complemented by very comfortable beds. Rooms overlooking the old town are particularly noted for their tranquility, offering a quiet retreat from the bustling streets.
Despite some rooms exhibiting outdated furnishings, they are maintained in good condition and boast meticulous cleanliness. The hotel's practical decor may not be the newest, yet it serves its purpose effectively, catering well to short stays. Guests often mention the welcoming atmosphere, enhanced by friendly and helpful staff, making for a pleasant overall experience.
The bathrooms receive mixed reviews, with some requiring updates, but many note the cleanliness throughout the hotel. While some rooms feature modern touches, others suggest that renovations would enhance the overall aesthetic. Noise is a concern for rooms facing the main street, so opting for a room facing the courtyard or old town is advisable for a quieter experience.
Overall, ACHAT Hotel Heppenheim is praised for its convenience and excellent value for money, making it a solid choice for those seeking a central and comfortable accommodation option in Heppenheim.
Beds
The bed situation at ACHAT Hotel Heppenheim presents a mix of experiences, with many guests finding comfort in their sleeping arrangements. Positive remarks highlight the comfortable beds, with several reviewers mentioning they slept very well. Many noted the softness of the mattresses, describing them as very comfortable and conducive to restful sleep. Rooms are often spacious, contributing further to the overall comfort during the stay.
However, there are consistent remarks regarding pillows, which some guests found to be too large and uncomfortable, influencing the quality of sleep. The mattresses, while largely described as comfortable, occasionally received criticism for being too soft or sagging in the middle, which did not suit all preferences and resulted in discomfort for some guests.
The furnishings generally adhere to good quality standards, and the bedding is often appreciated for being of good quality. Double beds are mentioned frequently, though they tend to be narrow, which may be a consideration for couples or older visitors. Despite a few mixed reviews, many guests ultimately enjoyed their time at the hotel thanks to the overall comfortable sleeping arrangements and spacious rooms.
Cleanliness
ACHAT Hotel Heppenheim seems to present a mixed bag when it comes to cleanliness and overall condition, reflecting diverse guest experiences. On the positive side, many guests have highlighted the cleanliness of the rooms, describing them as clean, tidy, and spacious. The beds frequently receive praise for their comfort, and guests have noted that the reception staff is friendly and helpful, which contributes significantly to a pleasant stay. The breakfast buffet has also been mentioned positively for its variety and delicious offerings.
However, reviews reveal some inconsistencies, particularly in the bathrooms. Some guests feel the bathrooms are aged and require a more thorough cleaning, with specific mentions of issues like mold, dust, and general wear and tear. A few guests found their rooms not up to their cleanliness standards, noting dust bunnies, cobwebs, and questionable conditions under beds and on surfaces. It appears that while some rooms are spotless, others might benefit from more attention to detail and maintenance updates.
Overall, ACHAT Hotel Heppenheim provides clean and comfortable accommodations for many travelers, but there is room for improvement in ensuring consistent cleanliness across all rooms, especially bathrooms. The hotel's central location and friendly staff appear to be key strengths, making it a viable option for a short stay.
Staff
The reviews for ACHAT Hotel Heppenheim consistently highlight the friendliness and helpfulness of the staff as a standout feature. Guests repeatedly describe the team as being super friendly, accommodating, and attentive, providing a welcoming and supportive atmosphere throughout their stay. Whether it's the personnel at reception, those managing the breakfast buffet, or the night shift staff, the general consensus is one of outstanding service and attentiveness. However, there are isolated mentions of less positive experiences at the reception, where the service was perceived as cold or uncoordinated by some. Despite these instances, the widespread impression of the staff across various roles is positive, contributing significantly to the overall pleasant hotel experience. The dedication of the staff to ensuring guest satisfaction and comfort is reflected in the numerous compliments, suggesting that visitors leave feeling well-cared for and valued.
Wi-Fi
ACHAT Hotel Heppenheim presents a mixed experience when it comes to its Wi-Fi services. Guests frequently note the Wi-Fi as a point of concern, with reports highlighting issues such as instability, unexpected fees, and limited connectivity across the hotel. Some guests mentioned that the Wi-Fi was free and worked well or was very good, indicating that experiences can vary. However, many encountered intermittent disruptions, slow speeds, or had to deal with an additional charge that felt outdated for a business hotel setting. While it's possible to find a stable connection in certain areas like the lobby, the overall impression remains that the Wi-Fi service could benefit from significant improvements to meet the modern expectations of travelers.
Parking
ACHAT Hotel Heppenheim offers a convenient parking option with its underground garage directly under the hotel. This feature simplifies the search for parking and provides direct elevator access to reception and all floors, making it an ideal choice for guests seeking ease and accessibility. Many visitors appreciate the reasonably priced parking fee, with most reviews noting it as €8 per day.
The garage provides ample parking spaces, though it is noted that spaces can be narrow for larger vehicles. While some guests highlighted concerns about tight spaces, especially for taller or larger cars, others found the venue spacious and secure. Despite the need for a fee, the availability of a monitored, clean parking facility is recognized as a significant advantage that avoids the hassle of parking tickets.
Overall, the hotel's parking options are favorable, aligning well with its central location and providing guests with straightforward access to main city attractions, shopping, and dining experiences.
4 Star
ACHAT Hotel Heppenheim presents a mixed experience for guests, with notable discrepancies in its advertised four-star rating. Reviews consistently highlight the establishment's failure to meet the standards expected of a four-star hotel, particularly in terms of cleanliness and amenities. The bathrooms are a recurring point of dissatisfaction, often described as not up to par, dirty, and worn. The absence of a minibar and refrigerator also detracts from guests' expectations for comfort and convenience.
Breakfast receives mixed reviews: while plentiful and good, it does not meet the high benchmarks typically associated with four-star hotels. On the positive side, the staff are consistently praised for their friendliness and accommodating nature, creating a welcoming atmosphere for guests. The availability of an underground garage is seen as a helpful facility, alleviating parking concerns.
Despite its shortcomings, the hotel is deemed satisfactory for short stays, and its price-performance ratio is considered favorable compared to more expensive four-star options. While the hotel has seen better days, it provides adequate quality and service for those seeking a brief stopover rather than a luxurious experience.
Business
Nestled in a central yet tranquil part of Heppenheim, ACHAT Hotel Heppenheim offers a strategic location for business travelers seeking convenience and efficiency. Situated just a minute's walk from the town center and a mere ten-minute stroll from the train station, this hotel proves to be ideal for those needing easy access to key points in the area. The location also benefits visitors arriving by car, offering easy access and parking.
Guests repeatedly emphasize the hotel's excellent value for money, with its prime position next to the old town adding to its appeal. The accommodations are tailored for business needs, with rooms designed to provide ample space for work-related activities. Check-in is characterized as consistently friendly and swift, streamlining the stay for professionals on the move.
Though succinct in its offerings, ACHAT Hotel Heppenheim meets the essential needs of corporate guests, making it a reliable choice for overnight stays or short business trips. It also serves as a convenient stopover for those traveling through the region, thanks to its uncomplicated and functional approach. Offering both a pleasant business environment and a base for exploring the charming area of Odenwald, early booking is recommended due to the hotel's limited yet in-demand rooms.
Dog Friendly
The ACHAT Hotel Heppenheim receives praise for its welcoming attitude toward dogs and their owners, providing an overall pleasant experience for those traveling with furry companions. Pets are allowed at the hotel, and guests appreciate the excellent treatment they receive upon arrival. Attention to pets is evident with treats thoughtfully placed in the room immediately, making dogs feel at home. Guests also enjoy the convenience of a terrace that allows them to have breakfast with their dogs, highlighting the hotel's consideration for a seamless pet-friendly experience.
While the location of the hotel is described as great for city center access and enjoyable walking opportunities with dogs, the immediate vicinity around the hotel might not offer ample space for walks. Guests mention the nightly fee per dog and express a desire for additional amenities, such as a water bowl in the room, to enhance the value of the stay. Nonetheless, the ACHAT Hotel Heppenheim stands out for its pet-friendly services, making it a comfortable choice for travelers planning a short stay with their dogs.
No, ACHAT Hotel Heppenheim doesn't have any pool.
No, a spa isn't available at ACHAT Hotel Heppenheim.
Yes, ACHAT Hotel Heppenheim welcomes dogs.
Yes, parking facilities are available at ACHAT Hotel Heppenheim.