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Summary of reviewsWapen van Hengelo Residence Suites has garnered positive reviews for its superb location in the heart of Hengelo, offering easy access to the city center and train station. Guests praise the seamless check-in experience made possible by the innovative digital key system sent via SMS and email, providing convenience especially for late arrivals. Despite its central position, the hotel offers a tranquil retreat in a quiet neighborhood, with beautifully appointed, modern rooms that are spacious, clean, and well-equipped, often featuring balconies for added privacy.
The cleanliness of the hotel is consistently appreciated, with guests frequently describing the accommodations as immaculate and tidy, despite isolated remarks pointing out manageable issues. The overall design and atmosphere enhance the comfort and relaxation offered at the hotel.
The staff receives high marks for their friendliness and responsiveness, contributing positively to guest experiences despite some noting the lack of physical interaction due to the digital check-in process. Guests particularly appreciate the efforts of the restaurant staff in accommodating needs such as luggage storage before check-in.
The parking facilities are another highlight, with ample free parking, spacious spots, and an EV charger, all adding to guest convenience. The beds are also frequently mentioned for their exceptional comfort, despite occasional feedback regarding the firmness of the pillows.
While breakfast options at the hotel might be limited, its central location ensures easy access to nearby bakeries and shops to find fresh breakfast items. Overall, Wapen van Hengelo Residence Suites impresses with its blend of modern convenience, cleanliness, and comfort, making it a favored choice for travelers seeking accessibility and relaxation in a charming setting.
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