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Quality Inn
Helen, 8171 South Main Street34.699319,-83.723438(Show on Map)
6.5
Rated
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
The Quality Inn is frequently commended for its prime location, which places it just a stone's throw away from downtown Helen and a variety of local attractions, shops and restaurants. Its setting offers excellent views of the town and nearby mountains, making it easy for guests to explore the charming surroundings without the added hassle of finding parking. The hotel's proximity to entertainment activities like axe throwing, escape rooms, miniature golf and car race tracks, as well as national parks, further enhances its appeal.
The staff at Quality Inn are a notable highlight, often described as friendly, helpful and accommodating. Many guests praised the General Manager and other employees, particularly for their attentiveness and excellent customer service, contributing significantly to a pleasant stay.
The hotel's clean and comfortable rooms, some of which feature amenities like Jacuzzi tubs, received positive remarks. Guests appreciated the updated elements, spaciousness and comfortable beds. The pool area also earned praise for its cleanliness and convenience, making it a great spot for relaxation on hot days.
Pet owners will find the Quality Inn particularly appealing due to its dog-friendly policy, allowing dogs to stay free of charge. This welcoming attitude towards pets, coupled with designated relief areas, adds to the positive experience for those traveling with their furry friends.
Despite the positive aspects, there are areas in need of improvement. The breakfast offerings were considered limited and could benefit from more diverse and well-stocked options. Cleanliness was another mixed point; while many rooms were noted as clean and comfortable, others had significant cleanliness issues, from dirty towels and stained sheets to unpleasant odors and the occasional presence of bugs.
The quality of the beds received mixed feedback as well. While many found the beds comfortable, others described them as old, worn out and sometimes emitting unpleasant odors. Periodic disruptions from neighboring rooms and outdated furniture also detracted from some guests' experiences.
Overall, the Quality Inn is a strategically located, pet-friendly hotel with commendable staff and comfortable accommodations but requires improvements in cleanliness and maintenance, particularly in the breakfast offerings and bedding quality, to fully meet guests' expectations.
Categories
Dog Friendly
Red Roof Inn is known for being a pet-friendly chain. This allows guests to bring their pets along during their stay.
Pool
This hotel has a pool and is conveniently located near downtown Helen. It provides a budget-friendly option with a pool.
Outdoor Pool
Rooms with Jacuzzi / Hot-Tub
Accessible
Small
Outdoor Pool
Room Types
King Room - Non SmokingThe double room is furnished with a desk and a seating area and offers air conditioning and a tea and coffee maker. The unit offers 1 bed.
Quadruple Room with Two Queen Beds - Non SmokingThe quadruple room is furnished with a desk and a seating area and provides air conditioning and a tea and coffee maker. The unit offers 2 beds.
Guest Reviews
6.5
Rated
Review Summaries
Location
The Quality Inn consistently garners praise for its advantageous location, making it an appealing option for visitors. Nestled close to downtown Helen, it offers prime proximity to local attractions, shops and a variety of restaurants. Many guests appreciate its central positioning, which often eliminates the need for additional parking fees due to the convenience of walking everywhere. The hotel is strategically situated on the Main Street within easy reach of entertainment activities and scenic views, including the gorgeous sunrise above the mountains.
The setting is described as quiet and nicely elevated, providing excellent vistas of the town and nearby mountains. Guests also value the hotel's proximity to national parks and specific local attractions such as axe throwing, escape rooms, miniature golf and car race tracks. Additionally, the friendly and helpful staff contribute to the pleasant experience. The clean, comfortable rooms and the reasonable pricing further add to the overall positive sentiment. Overall, the location of Quality Inn hits the mark for those looking to comfortably explore the charming town of Helen and its surroundings.
Breakfast
The breakfast experience at the Quality Inn has garnered mixed reviews. While some guests appreciated that breakfast was included, noting this is a rarity among hotels, the majority felt that it left much to be desired. The options were often described as limited or meager with a typical spread consisting of basics like pancakes, cereal, bagels, bananas and apples, but without much variety or protein. The coffee received positive mentions for its quality. However, there were repeated concerns about the lack of proper stocking and sanitation with items sometimes running out quickly or being unavailable entirely.
Guests also pointed out that the breakfast area could become cramped when busy and some noted specific issues like a broken pancake machine or moldy bread. On the bright side, a few guests did enjoy the pancakes and found the breakfast decent within its limited range. Overall, the breakfast at Quality Inn could benefit from more diverse and well-stocked options to enhance the guest experience.
Rooms
Nestled close to restaurants and a few shops, Quality Inn offers a mix of experiences as reported by guests. On the positive side, the hotel provides clean and comfortable rooms with some featuring additional amenities such as a hot tub. Guests appreciated the cleanliness and spaciousness of many rooms, noting the comfortable beds and good furnishings, even mentioning barefoot-clean floors. The accommodations were praised for their updated elements and decent size, making the stay comfortable for many visitors.
However, some reviews highlighted inconsistencies in room cleanliness and maintenance. While some rooms were spotless, others were reported to have cleanliness issues, including dirty floors, moldy shower curtains and stained bed coverings. Several guests noted discomfort due to noise from neighboring rooms and less-than-comfortable beds. The outdated furniture and occasional lack of basic toiletries were also points of concern.
Despite these varied experiences, the location and some of the room's comforts such as the Jacuzzi tub were well-liked by guests. Overall, the key takeaway is a mix of satisfaction and areas needing improvement, specifically in cleanliness and room upkeep.
Beds
At Quality Inn, the bed quality seems to be a mixed experience for guests. Many visitors praised the beds for being comfortable, noting that the rooms and linens were clean and that the beds provided a restful night's sleep. Some found the beds to be just the right firmness, neither too soft nor too hard, ensuring a pleasant stay. Positive comments also highlighted the availability of pillows in varying thicknesses, adding to the comfort.
However, several guests expressed dissatisfaction with the beds, describing the mattresses as old, worn out and uncomfortably low to the floor. There were mentions of beds being too soft to the extent that they would cause discomfort, while a few reviews noted issues with bed cleanliness, including dirty linens and unpleasant odors. Disappointed guests also pointed out that some mattresses had become lumpy and needed replacing, detracting from their overall comfort.
Overall, while a significant number of guests found the beds at Quality Inn to be comfortable and satisfactory, there were consistent reports of worn-out mattresses and beds that need upgrading to enhance the guest experience.
Cleanliness
The Quality Inn has received very mixed reviews concerning its cleanliness. Several guests praised their experiences, highlighting clean and comfortable rooms and complimenting the friendly and helpful staff. Housekeeping was noted by some to do a great job in preparing the room, ensuring that it was both clean and organized. Guests appreciated these aspects, especially given the affordability and the perk of being able to bring a dog for free.
However, the majority of reviews expressed significant concerns about the hotel's overall cleanliness. Many found the rooms to be dirty with issues ranging from dirty towels, sinks, floors and toilets to stained sheets and carpets. Specific complaints included dirt and hair in sinks and tubs, dust on furniture and filth in the bathrooms. Several reviews mentioned the presence of bugs, moldy smells and even instances of roaches and bloodstains. The hallways, kitchens and even the parking lot were described as dirty by various people, indicating that the problem is not confined to individual rooms but rather pervasive throughout the property.
Furthermore, some guests found the rooms smelled of smoke or had musty odors and the walls were reportedly thin enough to hear neighbors. The maintenance standards seem to be lacking, as broken beds, wet carpets and dilapidated furniture were noted. Outside areas were also criticized for poor cleanliness and upkeep.
While there were positive experiences around the amenities and certain aspects of cleanliness, the overall sentiment suggests that Quality Inn needs significant improvements in its housekeeping and property maintenance to meet common cleanliness standards.
Staff
Visitors to the Quality Inn generally have positive things to say about the hotel’s staff. Many guests highlight how friendly, helpful and accommodating the staff are with mentions of their attentiveness and politeness. The General Manager Mark and several other employees, especially the night staff and front desk clerks, receive particular praise for their kindness and excellent customer service.
Despite a few isolated comments about staff members being rude or not always present at the front desk, the overwhelming sentiment is that the team strives to make guests feel welcome. Instances of going the extra mile, such as assisting with special requests, providing local information and ensuring the cleanliness of rooms, were appreciated.
The friendliness of the staff seems to be a significant aspect of what many guests enjoyed during their stay at this location, contributing to an overall positive experience.
Pool
Quality Inn features a pool that receives generally positive feedback from guests. Several reviews highlight the pool as a strong point of the hotel, particularly enjoying its cleanliness and suitability for hot days. The pool is appreciated for being maintained well with some guests noting it was clean and being actively cleaned during their stay. The location of the pool is also commended, providing convenience for guests looking to stay close to the center of Helen. However, there are a few criticisms, including observations of it being small and dirty at times and occasional closures for chemical treatments. Despite these minor issues, the overall sentiment towards the pool area is favorable.
Rooms with Jacuzzi / Hot-Tub
The Quality Inn offers rooms equipped with jacuzzi and hot tubs that have received mixed feedback from guests. Positive comments highlight the pleasant experience of the jetted tubs, describing them as really nice, relaxing and amazing, especially when paired with a king-size bed. However, some reviews noted issues such as the hot tub not being clean enough and insufficient hot water. Guests have also mentioned problems with the tub stopper, which affected the overall experience. Despite these drawbacks, many guests appreciated the in-room amenities and found the beds to be very comfortable.
Dog Friendly
Quality Inn is praised for its pet-friendly policies, allowing dogs to stay at the hotel free of charge. Guests appreciate the welcoming attitude towards their furry companions and the absence of extra fees for their pets. The property includes designated areas for dogs to relieve themselves, though some found these spaces to be small and in need of better maintenance, as they lacked poop bags and had full trash cans. Nonetheless, the overall positive experience of a dog-friendly environment left many guests satisfied, especially those who enjoy traveling with their pets.
FAQ
Yes, Quality Inn has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Quality Inn.
Yes, Quality Inn welcomes dogs.
No, parking facilities aren't available at Quality Inn.
