Embassy Suites By Hilton Knoxville Downtown is a highly recommended hotel with exceptional facilities and services. Guests rave about the hotel's perfect location, which is within walking distance to local restaurants, bars and Market Square. The hotel's proximity to the University of Tennessee Knoxville (UTK) campus and many scenic places is also appreciated. The breakfast experience is great with a delicious buffet and wonderful lineup of food. The hotel's rooms are modern, spacious and well-kept with comfortable beds and spacious bathrooms. The hotel's exceptional cleanliness is also praised with guests noting that their rooms were spotless and well-maintained. The staff is friendly, hospitable and always willing to help with many guests highlighting the 'awesome' and 'exceptional' service they received during their stay. The beds are also highly praised with guests claiming that they are the most comfortable ever experienced in a hotel. Despite some minor issues, Embassy Suites By Hilton Knoxville Downtown is a great hotel for a nice getaway.
Cumberland House Knoxville, Tapestry Collection by Hilton, consistently receives positive reviews for its prime location and overall guest experience. Situated in the heart of Knoxville, the hotel offers guests easy access to the University of Tennessee, downtown attractions, and popular spots like Market Square and Neyland Stadium. Visitors appreciate the convenience of nearby local attractions such as World's Fair Park and the convention center, often complemented by a free trolley service for hassle-free exploration.
The culinary offerings at the hotel's restaurant, Tussie Mussie, are a highlight, with guests enjoying a delightful breakfast and dinner experience. The breakfast-to-order service receives high praise for its quality and taste, despite some concerns regarding cost and portion sizes. The restaurant continues to impress with its dinner setting, featuring a welcoming ambiance and standout dishes like the shrimp po' boy. Friendly bartenders, attentive staff, and tasteful decor contribute to a pleasant dining atmosphere.
Rooms at Cumberland House Knoxville are frequently lauded for their cleanliness, modern aesthetics, and comfort. Guests appreciate the spacious and tastefully decorated rooms equipped with amenities such as coffee makers and smart TVs. The beds, along with quality linens and pillows, ensure a restful night's sleep, which is consistently praised. While the rooms may be perceived as smaller by some, the cozy layout and charming themed decor enhance the overall stay experience.
The hotel excels in cleanliness, maintaining a pristine environment throughout the property, including rooms and lobby areas. Guests often remark on the immaculate condition of the hotel, complemented by a welcoming atmosphere and stylish decor. The staff at Cumberland House Knoxville earn significant commendation for their professionalism, friendliness, and attentiveness, with individuals like the manager, David Rose, and Paula at the front desk singled out for exceptional service.
Parking offers a mix of experiences, with valet service praised for efficiency and politeness, despite its cost. The self-parking option, though also requiring a fee, provides a secure alternative with easy access. Guests appreciate the flexibility in parking choices, despite varying opinions on the value of fees.
Overall, Cumberland House Knoxville, part of the Tapestry Collection by Hilton, provides an excellent blend of location, comfort, and service. Guests leave with positive impressions, particularly highlighting the hotel's welcoming staff, clean facilities, and enjoyable dining experiences, making it a favored choice for travelers visiting Knoxville.
Hilton Knoxville boasts a prime location that makes it an ideal base for visitors exploring downtown Knoxville, the University of Tennessee and notable landmarks like the Tennessee Theater and Market Square. Its convenience to numerous dining, shopping and entertainment spots, along with an on-site Starbucks, makes it particularly appealing.
Guests generally appreciate the breakfast, citing good quality food and beautiful views from the restaurant. Although some found the breakfast pricey and occasionally faced issues with availability, the convenience of the Starbucks in the lobby was a plus.
Rooms at the hotel are consistently praised for their comfort and cleanliness with many reviewers noting the super comfortable beds and well-maintained spaces. However, some guests pointed out that the rooms are a bit small and could benefit from updates, such as modernizing the décor and fixing noisy air conditioning units.
Cleanliness across the hotel receives high marks with both rooms and common areas frequently described as immaculate. The hotel staff is lauded for their friendliness and accommodating nature, particularly the front desk team, which significantly enhances the guest experience.
Parking presents a notable drawback at Hilton Knoxville. The lack of on-site parking means guests must use a leased parking deck with additional fees for self-parking and valet services. Valet parking, despite being efficient, is also costly and the process of accessing the parking deck can be cumbersome, detracting from the otherwise positive stay.
In summary, Hilton Knoxville excels in its location, cleanliness and the comfort of its beds, complemented by a friendly and helpful staff. However, some minor issues with room updates and parking logistics may slightly mar the guest experience.