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Summary of reviewsThe 'bigBOX ALLGAEU Hotel' in Kempten offers an exceptional experience for both leisure and business travelers, particularly those attending events at the nearby BigBox concert hall. Located centrally, the hotel provides easy access to the pedestrian zone, historic old town and train station, ensuring convenience for exploring the area or commuting further afield. Despite its bustling location, the hotel ensures a quiet and tranquil retreat, enhanced by modern facilities, cleanliness and friendly staff.
Guests rave about the breakfast, highlighting its extensive, high-quality buffet with a variety of options, including gluten-free choices. The breakfast area is modern and clean and despite occasional crowding, the experience is consistently positive due to the professional and friendly staff. The hotel’s restaurant also attracts praise for its superb dinner offerings, diverse menu and inviting atmosphere, although reservations are recommended due to its popularity. While the dinner is on the pricier side, the quality justifies the cost, making it a worthy dining option.
Accommodations at the hotel are marked by their modern design, cleanliness and comfort. Though some guests find the rooms a bit small, the efficient use of space, ergonomic layout and high-quality amenities, including cozy mattresses and well-lit bathrooms, contribute to a comfortable stay. The overall environment is well-kept with meticulous housekeeping ensuring high standards of cleanliness in both the rooms and common areas.
The hotel staff consistently earn high marks for their friendliness and professionalism with guests frequently noting their helpful and attentive nature. This exceptional service extends throughout the hotel, from reception to the restaurant and bar, enhancing the overall guest experience.
While the Wi-Fi generally meets guests' needs, offering fast and reliable connections, there are occasional reports of weaker service. The gym, on the other hand, is praised for its 24/7 accessibility and well-equipped facilities, providing a comfortable workout environment without extra charge. Additionally, the hotel offers convenient and affordable parking options, although these are managed via public facilities rather than being hotel-owned.
Families find the hotel accommodating with amenities and services suited to children, ensuring a friendly and welcoming stay for family trips. The beds receive mixed reviews; while many guests find them comfortable and clean, others note that the double beds can be narrow, affecting sleep quality for couples.
In summary, the 'bigBOX ALLGAEU Hotel' delivers a highly positive guest experience, thanks to its prime location, excellent breakfast and dining options, comfortable and clean rooms and outstanding staff service. Ideal for both short stays and event visits, the hotel upholds its four-star rating with high standards of hospitality and comfort.
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