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Summary of reviewsThe Robert Treat Hotel in Newark, NJ, is widely appreciated for its prime location, making it a favorable choice for travelers attending concerts, business meetings or visiting New York City. The hotel’s proximity to Newark Penn Station allows for easy access to Manhattan and its location near the Prudential Center, NJPAC, various restaurants and shops adds to the convenience. Guests frequently highlight the complimentary shuttle service to and from the airport and train station, as well as the nearby park and on-site restaurant, enhancing their overall experience.
The in-house restaurant is particularly well-regarded for its delicious food and quality dishes with guests frequently commending the excellent flavors, clean interior and attentive staff. Additionally, many guests found the Wi-Fi to be reliable with a generally good connection and appreciated the gym's equipment and fitness facilities despite some maintenance issues.
However, the hotel doesn’t consistently meet expectations in a few areas. Breakfast options have been a notable disappointment with some guests redirected to nearby establishments at an additional cost. The rooms receive mixed reviews; while some guests describe them as clean and comfortable with nice views and sufficient amenities, others report issues with cigarette smoke, outdated decor, small sizes and maintenance shortcomings. Cleanliness also varies with inconsistencies ranging from exceptionally clean to complaints of dirty linens, mold and leftover debris.
The staff's service is similarly mixed. While many guests appreciate the friendliness and professionalism of certain team members, others encounter unprofessional and unhelpful behavior, which can detract from the overall experience. Parking, though secure and reasonably priced, occasionally presents challenges due to limited spots and extra fees.
For families, the hotel provides varying levels of comfort with some appreciating the spacious rooms and kid-friendly service, while others find the accommodations small and not entirely safe or family-friendly due to cleanliness and maintenance issues. The hotel’s location is favorable for those looking to experience the nightlife with easy access to entertainment venues and bars, although noise from the surroundings can be a concern.
In summary, the Robert Treat Hotel has many strengths, particularly its excellent location, convenient dining and general amenities like free Wi-Fi and a gym. However, the hotel could benefit from improvements in areas such as breakfast service, room maintenance, cleanliness standards and staff professionalism to ensure a consistently positive guest experience.
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