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Summary of reviewsThe Holiday Inn Express Ashland by IHG offers travelers a convenient and accessible location, nestled right off Interstate 95. Its proximity to restaurants, gas stations, and popular attractions like Kings Dominion makes it a prime stop for both leisure and catch-up visits. The quiet surrounding despite being near major roadways ensures a restful stay. Guests frequently mention the hotel as a perfect overnight destination or for short stays, with easy access to cities like Washington, Baltimore, and Richmond.
Breakfast is a highlight at the hotel, offering a diverse and high-quality selection that many guests rate as one of the best continental breakfasts experienced. The friendly and attentive staff enhance the dining experience by efficiently restocking and maintaining the freshness of items, setting a positive tone for guests' mornings.
Rooms are consistently praised for their cleanliness and comfort, especially the beds, which many liken to "sleeping on a cloud." Well-equipped for short stays, the rooms offer added conveniences like microwaves, fridges, and quality toiletries. While occasional minor maintenance issues arise, they don't overshadow the overwhelmingly positive feedback regarding room amenities and staff assistance.
Cleanliness emerges as a standout feature throughout the hotel, with guests commending the housekeeping staff for maintaining a high standard. The fresh and tidy ambiance extends to the lobby and common areas, contributing to a welcoming atmosphere supported by the friendly and professional staff. Notably, staff members such as Shebony and Leslie receive particular praise for their exceptional service, adding to the hotel's inviting environment.
The pool facilities receive mixed reviews, with the indoor pool being popular among families despite occasional temperature and maintenance issues. However, it remains a favored feature for entertainment during guest stays.
Overall, the Holiday Inn Express Ashland by IHG provides a commendable experience marked by cleanliness, comfort, and exemplary service. Its reasonable rates and pleasant atmosphere make it a worthwhile consideration for travelers, with many visitors willing to return in future travels.
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