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Summary of reviewsThe Splendid Holiday Hotel Spa in Hanoi is regarded as an exceptional accommodation choice, particularly due to its impeccable location nestled in the heart of the Old Quarter. Despite the central setting, it offers a peaceful retreat with easy access to major attractions, restaurants, and cultural sites, all within a short walking distance. The hotel's calm atmosphere is further complemented by the helpful, professional staff who consistently enhance the guest experience with their friendly service and willingness to assist with travel logistics and local information.
The breakfast offering at the hotel is another highlight, with guests enjoying a diverse selection of Asian and Western dishes in a buffet format. The inclusion of fresh fruit and what many consider the best pho ever are noteworthy mentions. The dining experience is enriched by the attentive and amiable staff, making breakfast a delightful start to each day.
Rooms are praised for their spaciousness, comfort, and cleanliness, providing well-equipped facilities such as safes, hot water kettles, and mini bars. Many appreciate the quiet environment, especially in rooms located towards the back of the hotel. Although some suggest room decor could benefit from updates, the overall stay is comfortable and restful, marked by daily housekeeping and the luxurious comfort of the beds.
The hotel maintains an outstanding level of cleanliness, with rooms and common areas kept in pristine condition. Guests enjoy a spotless environment with minor exceptions, contributing to a pleasant and restful stay. The attached spa offers a sought-after experience with a variety of treatments, including foot and body massages, enhancing the overall holiday experience with relaxation and rejuvenation.
For families, the hotel is a peaceful option with spacious rooms that accommodate larger groups, although families of five may find the space a bit tight. Despite mixed reviews about specific children's activities, the hotel's family-friendly atmosphere, along with accommodating staff and delightful breakfasts, contribute to a stay that feels welcoming and personal.
Overall, the Splendid Holiday Hotel Spa excellently balances its luxurious offerings and central location, providing guests with a memorable and comfortable stay in Hanoi. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Business Hotel
Small Hotel
4-Star Hotel
Room Types
Superior Double RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This double room is air-conditioned and has a flat-screen TV with cable channels, a private entrance, soundproof walls and a minibar. The unit has 1 bed.
Superior Twin RoomFeaturing free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This twin room is air-conditioned and has a flat-screen TV with cable channels, a private entrance, soundproof walls and a minibar. The unit has 2 beds.
Deluxe Double RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This double room is air-conditioned and features a flat-screen TV with cable channels, a private entrance, soundproof walls and a minibar. The unit offers 1 bed.
Deluxe Twin RoomFeaturing free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room features a flat-screen TV with cable channels, a private entrance, soundproof walls and a minibar. The unit has 2 beds.
Deluxe Double Room with BalconyProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room provides air conditioning, a private entrance, soundproof walls, a minibar and a flat-screen TV with cable channels. The unit offers 1 bed.
Deluxe Queen RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The double room features air conditioning, a private entrance, soundproof walls, a minibar and a flat-screen TV with cable channels. The unit has 1 bed.
Family RoomFeaturing free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned family room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as a quiet street view. The unit has 2 beds.
Deluxe Family SuiteProviding free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned family room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as city views. The unit offers 2 beds and 1 futon.
Guest Reviews
9.3
Excellent
Location
The Splendid Holiday Hotel Spa is situated in an impeccable location that places it in the heart of Hanoi's Old Quarter, yet manages to maintain a tranquil atmosphere. This central spot is not only close to the vibrant Old Quarter but also conveniently positioned just steps away from some of the city's major attractions like St. Joseph's Cathedral and Hoan Kiem Lake. Guests frequently praise the hotel's proximity to key points of interest, including local shopping streets and the bustling night markets. Despite being in a busy city center, the hotel's position in a quiet, car-free alley provides a peaceful retreat. Visitors can enjoy easy access to numerous restaurants and cultural sites, making it an ideal base for exploring the city. The stay is further enhanced by helpful staff, who contribute to the overall pleasant experience.
Breakfast
Nestled within the splendid walls of the Holiday Hotel Spa, the breakfast experience delights guests with its extensive array of culinary offerings. The breakfast buffet, praised for its variety, serves a medley of both Asian and Western dishes, ensuring there is something to satisfy diverse palates. Guests revel in the delicious and high-quality options, with many applauding the inclusion of a fresh fruit platter and what some describe as the best pho ever. The service is another standout aspect, with friendly staff enhancing the dining experience. Despite a few suggestions for improvement, particularly from European guests accustomed to different tastes, the overall consensus regards the breakfast as exceptional, offering more than what many had anticipated. The diverse and plentiful selection ensures that each morning starts with a flavorful and satisfying meal, making breakfast a highlight of the stay at Splendid Holiday Hotel Spa.
Rooms
The rooms at Splendid Holiday Hotel Spa receive high praise for their spaciousness and impeccable cleanliness. Guests consistently highlight the comfort of the accommodations, mentioning well-equipped facilities that include safes, hot water kettles, and mini bars. Many enjoyed the addition of balconies, which contributed to their overall satisfaction. The hotel offers rooms that are remarkably quiet, particularly those located towards the back, providing a restful retreat.
While the decor is said to accurately reflect the promotional photos, some visitors suggest the rooms, along with the bathrooms, could benefit from updates. Nevertheless, the excellent location, comfortable beds, and attentive daily housekeeping enhance the overall experience. With a combination of luxurious room features and a reasonable price point, the hotel strikes a commendable balance, making it a preferred choice for many travelers seeking a comfortable stay.
Beds
Nestled within the serene landscapes, the Splendid Holiday Hotel Spa garners much praise for the comfort of its beds. Guests frequently highlight the superb comfort, describing the beds as very comfortable, often expressing satisfaction with the quality bedding and the softness of the pillows. Many visitors have enjoyed restful nights in generously sized beds, adding to the overall luxurious feel of their stay. Although there are occasional mentions of firmer options, particularly in the single rooms, guests who encountered such issues usually found resolution by moving to another room with a more comfortable mattress. Overall, the hotel consistently provides a high standard of sleeping arrangements, enhancing the relaxation experience for those visiting this tranquil destination.
Cleanliness
The Splendid Holiday Hotel Spa in Hanoi consistently impresses its guests with outstanding cleanliness throughout its premises. Visitors have frequently remarked on the spaciousness and immaculate condition of the rooms, citing them as both comfortable and well-maintained. Towels are freshened daily, and the friendliness and helpfulness of the staff enhance the overall experience. The bathrooms are generally tidy, and the hotel maintains a calm and inviting atmosphere. Some guests have noted minor issues, such as the cleanliness of the shower floor, but these are exceptions in an otherwise spotlessly maintained environment. Guests can expect an impeccably clean stay, with rooms that are not only comfortable but also perfectly situated for exploring the vibrant city life of Hanoi. Overall, the hotel delivers a remarkable level of service and cleanliness, ensuring a pleasant and restful visit.
Staff
At the Splendid Holiday Hotel Spa, the staff consistently leaves a positive impression on guests with their professionalism and friendliness. Nearly every review highlights the helpful and accommodating nature of the team, making visitors feel welcome and comfortable during their stay. Guests often mention specific staff members like Harry, Dong, Kimmie, and Rose for their exceptional service and willingness to go above and beyond. The attentiveness and kindness of the staff contribute significantly to the overall experience, whether it's arranging travel logistics, providing local information, or ensuring a seamless stay. The team is praised for being incredibly polite and supportive, reinforcing the hotel's reputation for excellent customer service. Furthermore, the convenient location enhances the experience, but it is the staff's remarkable care and attention that stands out as the highlight of many guests' visits.
Spa
The spa at the Splendid Holiday Hotel offers a sought-after experience for guests looking to unwind during their stay. Many highlight the excellent service and the array of treatments offered, with particular praise given to both foot and body massages. The attached spa is described as beautiful and a perfect place for relaxation and rejuvenation. The convenience of arranging spa treatments is also noted, providing an added layer of ease and comfort for travelers. Overall, the spa is frequently mentioned as a standout feature of the hotel, enhancing the overall holiday experience with its relaxation offerings.
Family
Splendid Holiday Hotel Spa is praised for its quiet and ideal location in Hanoi, making it a peaceful retreat for families visiting the bustling city. While specific activities for children aren't highlighted in the reviews, the hotel is noted for being family-friendly with spacious rooms that accommodate large groups, although some guests found the rooms a bit tight for families of five. Breakfast offers a delightful variety that caters well to families. Guests appreciate the attentive staff, who provide service with a personal touch, fostering a welcoming environment that feels more familial than formal. Families often receive upgrades to rooms with stunning views of the cathedral, enhancing the overall stay experience.
No, Splendid Holiday Hotel Spa doesn't have any pool.
Yes, a spa is available at Splendid Holiday Hotel Spa.
No, Splendid Holiday Hotel Spa doesn't allow dogs.
No, parking facilities aren't available at Splendid Holiday Hotel Spa.
No, Splendid Holiday Hotel Spa doesn't have a gym.