Somerset Grand Hanoi
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Summary of reviewsSomerset Grand Hanoi is highly regarded for its prime location, impeccable cleanliness and excellent service, making it an attractive choice for both families and solo travelers. Situated near Hoan Kiem Lake and the Old Quarter, the hotel provides easy access to key attractions such as the Ho Chi Minh Mausoleum, Notre Dame Cathedral and various museums. Its central positioning allows for effortless exploration in multiple directions while maintaining a tranquil atmosphere, slightly removed from the hustle and bustle of Hanoi’s busiest streets. Guests appreciate the nearby vibrant restaurants, markets, cafes and essential amenities including supermarkets and a convenience store on the premises.
The accommodation itself features spacious, well-appointed apartments that cater particularly well to families and large groups. Many laud the inclusion of fully equipped kitchens, washing machines and ample living and dining spaces. While some have noted the property's age and the need for minor modern upgrades, the overall feedback emphasizes comfort, cleanliness and practicality. Daily cleaning services ensure the apartments remain immaculate, contributing to a pleasant, homely stay.
The hotel’s breakfast offerings receive generally positive feedback with guests enjoying a varied buffet of Western and Asian dishes. Highlights include a delightful omelette station and the standout rice noodles. While a few guests point out the need for a more extensive continental selection and improvements in food temperature, most find the breakfast to be a satisfying start to their day.
Staff at Somerset Grand Hanoi are frequently commended for their friendliness, attentiveness and exceptional service. Guests often mention staff members by name, reflecting a high level of personal service that enhances the overall guest experience. Whether arranging special requests or providing local recommendations, the hotel staff consistently go above and beyond to ensure a memorable stay.
The property's facilities, particularly the outdoor pool area, are well-received. Guests praise the pool for its size, cleanliness and inviting atmosphere, making it popular among families. Additional amenities such as the fitness center, sauna and entertainment options add to the overall enjoyment. While some have commented on the need for pool heating, the majority find the pool area to be a standout feature.
WiFi at the hotel, however, garners mixed reviews. While some guests experience good connectivity, others report issues with speed and reliability, particularly in certain apartment areas. Despite this, the hotel's other strengths in service and facilities largely compensate for this shortcoming.
In summary, Somerset Grand Hanoi offers a superb combination of location, spacious apartments, cleanliness and exceptional staff service, making it a preferred choice for travelers seeking comfort and convenience in Hanoi. Its well-maintained facilities, particularly the sizable outdoor pool, further enhance the guest experience, ensuring a fulfilling stay for all visitors.
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The accommodation itself features spacious, well-appointed apartments that cater particularly well to families and large groups. Many laud the inclusion of fully equipped kitchens, washing machines and ample living and dining spaces. While some have noted the property's age and the need for minor modern upgrades, the overall feedback emphasizes comfort, cleanliness and practicality. Daily cleaning services ensure the apartments remain immaculate, contributing to a pleasant, homely stay.
The hotel’s breakfast offerings receive generally positive feedback with guests enjoying a varied buffet of Western and Asian dishes. Highlights include a delightful omelette station and the standout rice noodles. While a few guests point out the need for a more extensive continental selection and improvements in food temperature, most find the breakfast to be a satisfying start to their day.
Staff at Somerset Grand Hanoi are frequently commended for their friendliness, attentiveness and exceptional service. Guests often mention staff members by name, reflecting a high level of personal service that enhances the overall guest experience. Whether arranging special requests or providing local recommendations, the hotel staff consistently go above and beyond to ensure a memorable stay.
The property's facilities, particularly the outdoor pool area, are well-received. Guests praise the pool for its size, cleanliness and inviting atmosphere, making it popular among families. Additional amenities such as the fitness center, sauna and entertainment options add to the overall enjoyment. While some have commented on the need for pool heating, the majority find the pool area to be a standout feature.
WiFi at the hotel, however, garners mixed reviews. While some guests experience good connectivity, others report issues with speed and reliability, particularly in certain apartment areas. Despite this, the hotel's other strengths in service and facilities largely compensate for this shortcoming.
In summary, Somerset Grand Hanoi offers a superb combination of location, spacious apartments, cleanliness and exceptional staff service, making it a preferred choice for travelers seeking comfort and convenience in Hanoi. Its well-maintained facilities, particularly the sizable outdoor pool, further enhance the guest experience, ensuring a fulfilling stay for all visitors.
Family Friendly Apartment
With its apartment-style accommodations, this hotel provides a comfortable and convenient stay for families. The spacious units and range of amenities make it an excellent choice for extended family vacations.
Dog Friendly Apartment
This apartment hotel is tagged as pet-friendly.
Apartment with Tennis Courts
Somerset Grand Hanoi offers recreational facilities, including two well-maintained tennis courts. A professional coach is available.
Apartment with Outdoor Pool
Somerset Grand Hanoi features an outdoor swimming pool for residents and guests, offering a convenient option for a refreshing dip.
Luxury Apartment
Apartment near Nightlife Spots
Apartment with Swimming Pool
Pool Lap Lanes Outdoor Pool
Apartment with Free Wi-Fi
Apartment with Parking
Accessible Apartment
5-Star Apartment
Apartment with Pool Lap Lanes
Guest Reviews
Somerset Grand Hanoi boasts an outstanding location, earning accolades for its proximity to numerous attractions and essential amenities. Nestled near Hoan Kiem Lake and the Old Quarter, it provides easy access to iconic sites such as the Ho Chi Minh Mausoleum, the Notre Dame Cathedral and various museums. Guests appreciate the central and convenient positioning, making it an ideal starting point for exploring Hanoi in multiple directions.
The hotel's walkable distance to vibrant restaurants, markets and cafes further enhances its appeal. The area's convenience is amplified by nearby supermarkets, eateries and a convenience store on the first floor. Additionally, it’s ideally set away slightly from the busiest streets, ensuring a quieter stay without sacrificing the ease of accessing the bustling nightlife and cultural scene of the Old Quarter.
This strategic locality not only allows guests to immerse themselves in the heart of Hanoi but also ensures that transportation is a breeze with taxis and other transport options readily available. The combination of spacious apartments, complete with kitchen facilities and its unbeatable location makes Somerset Grand Hanoi an attractive choice for travelers seeking both comfort and convenience.
The breakfast experience at Somerset Grand Hanoi received a mix of reviews with a strong emphasis on its positive aspects. Many guests praised the breakfast for being delicious and enjoyable, highlighting the plentiful buffet with a variety of both Western and Asian dishes. They appreciated the omelette station and commented on the memorable taste, particularly the exceptional rice noodles which stood out among those tried elsewhere in Vietnam.
Several reviews mentioned the breakfast spread as rich and satisfying, catering to a range of preferences. Some guests felt that breakfasts were excellent and worth the price, finding the overall quality of the breakfast to be great. The buffet included a good mix of items, making it a satisfying start to the day for many.
However, there were a few areas where guests saw room for improvement. Some felt that the hotel could benefit from a more extensive continental selection, especially noting a need for hotter food items during busy times. Others remarked on the limited variety, which could get repetitive, suggesting that adding more dishes and possibly some Indian cuisine could enhance the experience.
Finally, the disappointment of breakfast not being included in the stay was a common theme among some guests. Despite these minor criticisms, the overall consensus tilted towards a positive breakfast experience at Somerset Grand Hanoi.
Somerset Grand Hanoi receives high praise for its well-appointed and expansive apartments, making it an excellent choice for families and groups. Guests frequently highlight the spaciousness of the units, which include large living and dining areas, multiple bedrooms and two bathrooms. Many appreciate the fully equipped kitchens, complete with washing machines, which add to the convenience, especially for longer stays.
The rooms are described as clean, comfortable and incorporating everything needed for a pleasant stay, from washing powder to baby cots. Daily cleaning services ensure the apartments are well-maintained. Despite some mentions of the property’s age and suggestions for modern upgrades like replacing carpets with wooden floors, the facilities are generally regarded as satisfactory and functional.
The central location adds to the convenience, making it a great base for exploring Hanoi. Guests also appreciate the quiet ambiance, despite its busy surrounding area. Overall, the combination of spaciousness, comfort and full amenities makes Somerset Grand Hanoi a popular choice for those seeking a home-like stay in the city.
Somerset Grand Hanoi receives generally positive feedback regarding its beds with many guests praising their comfort. Reviews frequently highlight the beds as very good, super comfortable and precise in their quality. The bedding is also noted for being neat and well-arranged. However, opinions on the pillows are mixed. While some guests found them comfortable and beyond expectation, others felt they were too soft, leading to sore necks. A few guests also mentioned the beds being hard or not as plush as they would prefer, pointing to inconsistencies in the overall sleep experience. In addition to bedding concerns, some guests mentioned dated furnishings and air conditioning noise. Despite a significant number of positive comments, the hotel could benefit from addressing these areas to ensure a consistently comfortable stay.
The Somerset Grand Hanoi is frequently praised for its impressive cleanliness, providing a satisfying stay for its guests. Many highlights include spacious, clean rooms equipped with essential and modern amenities, making it a prime choice for families. Visitors consistently commend the property for maintaining a high standard of cleanliness, from the rooms to the bathrooms, noting the absence of mold and strange odors. The apartments are particularly noted for being large, very clean and well-serviced with housekeeping often receiving high marks for their quick and thorough job.
The property’s additional facilities such as the gym and swimming pool are also recognized for their cleanliness. The staff is a standout feature with numerous mentions of friendly and attentive service, enhancing the overall guest experience. Despite some feedback on dated furnishings and occasional noisy air conditioners, the overall cleanliness and tidiness of the hotel, coupled with its convenient location near tourist attractions, make it an excellent option for travelers.
The reviews for Somerset Grand Hanoi highlight its staff as one of the standout features of the hotel. Guests frequently describe the staff as incredibly friendly, welcoming and always willing to go above and beyond to meet guests' needs. Specific mentions of helpful and cheerful individuals such as Luthor, Bevis, Anna, Nina and Jenny at the front office are noted, reflecting the exceptional service at reception. Their proficiency in English and their knowledgeability further contribute to a seamless guest experience.
The professionalism and courtesy displayed by all staff members, from the doormen to the bar staff, create a warm and accommodating atmosphere. Positive interactions were consistently mentioned, whether it was organizing special requests, providing local recommendations or even surprising guests with thoughtful gestures such as birthday cakes.
Housekeeping and other services received high praise for their cleanliness and efficiency, despite a few isolated calls for improvement. Overall, the guest satisfaction is bolstered by the highly attentive and service-oriented staff, making this hotel a favored choice for both returning guests and new visitors planning to come again.
Guests of Somerset Grand Hanoi have expressed varied experiences with the hotel's WiFi services. While some found a good WiFi connection available, others encountered several issues. Common concerns included slow speeds, poor quality and occasional dropouts, particularly in certain areas of the apartments, like the master room in unit 1208. Some guests also reported that the internet was prone to erratic behavior, causing disruptions during activities like conference calls. Overall, the feedback suggests that while WiFi is accessible, there are consistent challenges with reliability and speed throughout the property.
The pool at Somerset Grand Hanoi consistently receives praise from guests for its size, cleanliness and overall enjoyment. Many reviews highlight the superb and super clean pool area, noting that there is plenty of space for relaxation. The pool is described as large and lovely, making it a popular spot for both adults and children. Guests appreciate the great facilities around the pool, including the fitness center, sauna, steam room and various entertainment options like table tennis and billiards.
However, not all reviews are glowing. Some guests mention that the pool is unheated, making it too cold for swimming at times. Despite this, the majority of feedback remains positive with guests lauding the enjoyable atmosphere and the additional amenities like food and tasty cocktails served poolside. Overall, the pool area is a standout feature at Somerset Grand Hanoi, contributing to a pleasant and relaxing stay for guests of all ages.
The reviews for Somerset Grand Hanoi highlight a generally positive experience with parking, noting it as convenient and available. However, it is cash-only for parking payments. A few downsides include no working ATM and the absence of hair dryer facilities. Guests also mentioned that the lobby had mosquitoes and there was a stale smell in the carpet. Despite needing a larger taxi for a family trip to the airport, the hotel staff was accommodating and arranged one. The level of service varied among staff.
Somerset Grand Hanoi stands out as a highly recommended accommodation for families seeking a comfortable and convenient stay in the heart of the city. Travelers have found the spacious apartments to be a major highlight, providing ample room and resources for families of various sizes. Equipped kitchens with washing machines, separate bedrooms and multiple bathrooms significantly enhance the family-friendly experience, making it easier for parents, especially those with small children, to manage day-to-day needs.
The facilities at Somerset Grand Hanoi are designed with families in mind. The generous pool area, consistently praised for being clean and inviting, along with a convenience store on-site, contribute to the ease and enjoyment of a family stay. Guests also appreciate the dedicated resident's lounge, which proved to be a welcome respite for early arrivals.
Overall, guests have expressed satisfaction with the organized and well-equipped apartments, finding the space and amenities perfect for accommodating large family groups. The hotel’s proximity to central attractions, suitable for short walks, adds to its appeal as a practical base for exploring Hanoi with children. The friendly and helpful staff consistently receive praise, enhancing the overall positive experience for family travelers at this hotel.
Somerset Grand Hanoi offers a delightful retreat with its superb outdoor pool area. Guests consistently praise the pool for its cleanliness and spaciousness, highlighting that it's one of the largest and most well-maintained pools close to the city. The pool area is described as quiet, which contributes to a relaxed atmosphere, making it a perfect spot for families, especially with kids loving the pleasant swimming experience. The facilities provided are noted to be top-notch and super clean, enhancing the overall enjoyment of the pool. Whether for a leisurely swim or family fun, the outdoor pool at Somerset Grand Hanoi stands out as a highlight for many visitors.
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Location
The hotel's walkable distance to vibrant restaurants, markets and cafes further enhances its appeal. The area's convenience is amplified by nearby supermarkets, eateries and a convenience store on the first floor. Additionally, it’s ideally set away slightly from the busiest streets, ensuring a quieter stay without sacrificing the ease of accessing the bustling nightlife and cultural scene of the Old Quarter.
This strategic locality not only allows guests to immerse themselves in the heart of Hanoi but also ensures that transportation is a breeze with taxis and other transport options readily available. The combination of spacious apartments, complete with kitchen facilities and its unbeatable location makes Somerset Grand Hanoi an attractive choice for travelers seeking both comfort and convenience.
Breakfast
Several reviews mentioned the breakfast spread as rich and satisfying, catering to a range of preferences. Some guests felt that breakfasts were excellent and worth the price, finding the overall quality of the breakfast to be great. The buffet included a good mix of items, making it a satisfying start to the day for many.
However, there were a few areas where guests saw room for improvement. Some felt that the hotel could benefit from a more extensive continental selection, especially noting a need for hotter food items during busy times. Others remarked on the limited variety, which could get repetitive, suggesting that adding more dishes and possibly some Indian cuisine could enhance the experience.
Finally, the disappointment of breakfast not being included in the stay was a common theme among some guests. Despite these minor criticisms, the overall consensus tilted towards a positive breakfast experience at Somerset Grand Hanoi.
Rooms
The rooms are described as clean, comfortable and incorporating everything needed for a pleasant stay, from washing powder to baby cots. Daily cleaning services ensure the apartments are well-maintained. Despite some mentions of the property’s age and suggestions for modern upgrades like replacing carpets with wooden floors, the facilities are generally regarded as satisfactory and functional.
The central location adds to the convenience, making it a great base for exploring Hanoi. Guests also appreciate the quiet ambiance, despite its busy surrounding area. Overall, the combination of spaciousness, comfort and full amenities makes Somerset Grand Hanoi a popular choice for those seeking a home-like stay in the city.
Beds
Cleanliness
The property’s additional facilities such as the gym and swimming pool are also recognized for their cleanliness. The staff is a standout feature with numerous mentions of friendly and attentive service, enhancing the overall guest experience. Despite some feedback on dated furnishings and occasional noisy air conditioners, the overall cleanliness and tidiness of the hotel, coupled with its convenient location near tourist attractions, make it an excellent option for travelers.
Staff
The professionalism and courtesy displayed by all staff members, from the doormen to the bar staff, create a warm and accommodating atmosphere. Positive interactions were consistently mentioned, whether it was organizing special requests, providing local recommendations or even surprising guests with thoughtful gestures such as birthday cakes.
Housekeeping and other services received high praise for their cleanliness and efficiency, despite a few isolated calls for improvement. Overall, the guest satisfaction is bolstered by the highly attentive and service-oriented staff, making this hotel a favored choice for both returning guests and new visitors planning to come again.
Wi-Fi
Pool
However, not all reviews are glowing. Some guests mention that the pool is unheated, making it too cold for swimming at times. Despite this, the majority of feedback remains positive with guests lauding the enjoyable atmosphere and the additional amenities like food and tasty cocktails served poolside. Overall, the pool area is a standout feature at Somerset Grand Hanoi, contributing to a pleasant and relaxing stay for guests of all ages.
Parking
Family
The facilities at Somerset Grand Hanoi are designed with families in mind. The generous pool area, consistently praised for being clean and inviting, along with a convenience store on-site, contribute to the ease and enjoyment of a family stay. Guests also appreciate the dedicated resident's lounge, which proved to be a welcome respite for early arrivals.
Overall, guests have expressed satisfaction with the organized and well-equipped apartments, finding the space and amenities perfect for accommodating large family groups. The hotel’s proximity to central attractions, suitable for short walks, adds to its appeal as a practical base for exploring Hanoi with children. The friendly and helpful staff consistently receive praise, enhancing the overall positive experience for family travelers at this hotel.
Outdoor Pool
Yes, Somerset Grand Hanoi has pool(s) that belong to one or more of the following categories: Pool Lap Lanes, Outdoor Pool.
No, a spa isn't available at Somerset Grand Hanoi.
Yes, Somerset Grand Hanoi welcomes dogs.
Yes, parking facilities are available at Somerset Grand Hanoi.
No, Somerset Grand Hanoi doesn't have a gym.
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