GRAND CITITEL Hanoi Hotel & Spa

Hanoi 21.02741900, 105.85753300 , 13b Tong Dan, Trang Tien Ward, Hoan Kiem District (Show on Map)
9.0
Excellent


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Summary of reviewsGRAND CITITEL Hanoi Hotel & Spa stands out for its prime location in the heart of Hanoi's old quarter, offering guests an exceptional base to explore the city's vibrant attractions. Its setting promises a blend of convenience and tranquility, with easy access to historic sites such as Hoan Kiem Lake and local cultural hotspots. Despite being centrally located, the hotel enjoys a peaceful environment away from the city's bustling crowds. Nearby restaurants provide a rich selection of traditional Vietnamese cuisine, complementing the hotel's proximity to cultural landmarks.

The breakfast at GRAND CITITEL Hanoi Hotel & Spa is celebrated for its quality and variety. Guests commend the sumptuous buffet, which includes a diverse array of delicious options like beef noodle soup, fresh fruits, and juices, catering to various tastes with early morning service. The inclusion of breakfast with room bookings adds further to the delight of the stay.

Rooms at the hotel are spacious, clean, and modern, garnering praise for their luxurious feel and tasteful decor. Many rooms feature impressive city views and are equipped with modern amenities like tea and coffee facilities. The consistent cleanliness and comfort of the rooms are maintained by daily housekeeping, ensuring a positive hotel experience.

The hotel upholds high standards of cleanliness in both rooms and common areas, with many guests praising the spotless condition and contemporary comforts. Excellent shower water pressure and an inviting atmosphere enhance the overall satisfaction. The hotel staff, noted for their friendly and attentive demeanor, contribute significantly to the welcoming environment, ensuring guests feel at home and cared for.

Finally, guests are particularly impressed by the comfortable beds, often highlighting their soft mattresses and pillows, which guarantee a restful sleep. The hotel excels in providing bedding that contributes to a deep, restorative night's rest, further complementing an overall enjoyable stay at GRAND CITITEL Hanoi Hotel & Spa.
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Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Business Hotel

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Hotel with Gym

4-Star Hotel

Room Types
Deluxe Double Room This double room has a tile/marble floor, air conditioning and electric kettle, a flat-screen cable TV, minibar and tea/coffee-making facilities.

Grand Deluxe King Room with City View This double room has a tile/marble floor, air conditioning and electric kettle, a flat-screen cable TV, minibar and tea/coffee-making facilities.

Superior Double Room This double room has a tile/marble floor, air conditioning and electric kettle, a flat-screen cable TV, minibar and tea/coffee-making facilities.

Standard Suite The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. This wheelchair accessible suite has soundproof walls, a seating area with a flat-screen TV and a roll-in shower. The unit offers 2 beds.

Suite with City View This suite includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with streaming services, soundproof walls, a minibar, a seating area as well as city views. The unit has 1 bed.

Deluxe Twin Room Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room features a flat-screen TV with streaming services, soundproof walls, a minibar, a seating area as well as a quiet street view. The unit has 2 beds.

Twin Room with City View Providing free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room provides a flat-screen TV with streaming services, soundproof walls, a minibar, a seating area as well as city views. The unit offers 2 beds.

Guest Reviews
9.0
Excellent
Location
Nestled in the heart of Hanoi, GRAND CITITEL Hanoi Hotel & Spa boasts an enviable location that promises convenience and tranquility. Positioned in the old quarter, the hotel provides guests with easy access to the city's vibrant attractions, including the historic Hoan Kiem Lake and bustling local markets. Despite its central position, the hotel benefits from a peaceful setting, surrounded by government offices and orderly streets away from the noisy crowds. Guests can enjoy the rich offerings of traditional Vietnamese cuisine at nearby restaurants, all within walking distance, along with shops and cultural landmarks like the Opera theatre and Ta Hien beer corner. The hotel's proximity to essential sites makes it ideal for those looking to explore Hanoi while savoring its local food and drink scene. Accentuating its appeal is the quiet ambiance that offers a restful retreat, complemented by the hotel's modern facilities and attentive staff.

Breakfast
The breakfast experience at GRAND CITITEL Hanoi Hotel & Spa receives high praise for its quality and variety. Guests consistently describe it as very good or excellent, noting the delightful range of choices available. The buffet features a wide array of delicious dishes, including a highly recommended beef noodle soup, and a diverse selection of fresh fruits and juices. Breakfast is also conveniently included with the room, offering early risers the chance to start their day with a perfect meal at 6:00 am. While some guests suggest a slightly broader selection could enhance the experience, the overall sentiment is that the offering is sumptuous and generous, with options to please various tastes and preferences.

Rooms
The rooms at GRAND CITITEL Hanoi Hotel & Spa are consistently praised for their cleanliness and comfort. Guests appreciate the spaciousness of many rooms, noting that they are quite large, especially by Hanoi standards. The rooms are described as modern and well-maintained, with beautiful and tasteful decor that enhances the luxurious experience. Some rooms offer impressive views of the city, adding to the overall appeal. While a few guests mention smaller room sizes, they still find them comfortable and well-designed. The furnishings are modern and thoughtfully arranged, with amenities like tea and coffee facilities. Daily housekeeping ensures that the rooms remain clean and tidy throughout guests' stays, contributing to a positive and enjoyable hotel experience.

Beds
The beds at GRAND CITITEL Hanoi Hotel & Spa consistently receive high praise from guests, with many emphasizing their exceptional comfort. Visitors frequently highlight the beds as especially comfortable, complemented by soft and thick mattresses and pillows that contribute to a restful night's sleep. The bedding is noted for being not only comfortable but also clean, accommodating two people with ease. Guests mention that the comfort of the beds often led to falling asleep quickly, reinforcing the impression that the hotel provides some of the most comfortable sleeping arrangements. Overall, the hotel excels in offering beds that promote a deep and restful sleep, contributing significantly to an enjoyable stay.

Cleanliness
GRAND CITITEL Hanoi Hotel & Spa has consistently impressed guests with its commitment to cleanliness and comfort. Visitors have found the hotel exceptionally clean, with rooms that are spotless, modern, and well-appointed with contemporary amenities. Many guests have praised the excellent water pressure in the showers, adding to the overall pleasant experience. The spacious and updated rooms are not only clean but also offer a cozy and inviting atmosphere, enhanced by a fresh smell that welcomes guests. Situated close to the city center, the hotel provides well-organized accommodations, earning praise for its cleanliness and professional service. While there are some mixed opinions about the consistency of the room cleaning service, the majority of reviews highlight daily cleaning as a positive aspect. Guests also frequently commend the friendly and attentive staff, who contribute to an exceptionally comfortable stay. Overall, GRAND CITITEL Hanoi Hotel & Spa is recognized for being a modern, clean haven with a strong emphasis on maintaining high standards of cleanliness and hospitality.

Staff
At the GRAND CITITEL Hanoi Hotel & Spa, guests consistently praise the hotel staff for their remarkable hospitality. The atmosphere at the hotel is shaped by the exceptionally friendly, welcoming, and attentive team members who are always ready to assist. The staff's warmth and politeness contribute substantially to making guests feel right at home and incredibly comfortable from the moment they arrive until their departure. Everyone from the reception team to the housekeeping staff is noted for their courteous and accommodating service. English-speaking staff members ensure communication is seamless, adding to the overall ease of the stay. Whether organizing tours or taking care of minute details, the staff consistently go above and beyond to enhance the guest experience, garnering high marks for their customer service and attention to detail. Such hospitality makes the GRAND CITITEL an inviting place where visitors feel genuinely cared for throughout their visit.


No, GRAND CITITEL Hanoi Hotel & Spa doesn't have any pool.

Yes, a spa is available at GRAND CITITEL Hanoi Hotel & Spa.

No, GRAND CITITEL Hanoi Hotel & Spa doesn't allow dogs.

No, parking facilities aren't available at GRAND CITITEL Hanoi Hotel & Spa.

Yes, GRAND CITITEL Hanoi Hotel & Spa has a gym.

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