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Summary of reviewsNew Living Home Residenzhotel Hamburg garners high praise for its exceptional location in a tranquil, yet accessible part of Hamburg. Positioned conveniently close to Tierpark Hagenbeck Zoo and the Hagenbecks Tierpark U-Bahn station, the hotel offers seamless connections to central Hamburg, making it highly suitable for leisure and business travelers. Guests appreciate the nearby amenities, free parking and proximity to major landmarks like Barclays Arena and HSV Stadium, enhancing their overall experience.
The breakfast at the hotel receives glowing reviews with guests enjoying a diverse and delicious buffet spread coupled with friendly and accommodating service. While minor issues like occasional overcrowding or pricing concerns are mentioned, the overall sentiment is one of satisfaction. The dinner experience also earns positive feedback for the quality and taste of the dishes, friendly staff and convenient room service, despite some remarks about menu variety and early closure on certain days.
Guests consistently commend the spaciousness, cleanliness and comfort of the rooms, which are particularly advantageous for families and long-term stays. Though some furnishings are seen as outdated, the well-maintained living areas, comfortable beds and clean, modern bathrooms contribute to a pleasant stay. The hotel's cleanliness standards are frequently highlighted with most areas, including the pool and sauna, being noted for their upkeep, although a few isolated comments suggest some areas could benefit from better cleaning.
The staff at New Living Home Residenzhotel Hamburg are often described as exceptionally friendly, professional and accommodating, significantly enhancing the guest experience. Their attentiveness and willingness to address guest needs earn widespread approval, creating a warm and welcoming atmosphere throughout the hotel.
Despite some challenges with the free Wi-Fi's reliability, the complimentary fitness amenities, including a well-equipped gym and a clean, inviting pool, are well-regarded. The heated indoor pool, in particular, is praised for its pleasant temperature and accessibility, contributing to a relaxing environment for families and individual guests alike.
The hotel stands out for its accessibility features, making it a prime choice for individuals with disabilities. Barrier-free accommodations, wheelchair-accessible facilities and strategically positioned amenities ensure ease of movement and comfort for all guests.
In conclusion, New Living Home Residenzhotel Hamburg offers a comfortable, friendly and accessible stay for a diverse range of visitors, from families to business travelers. Its convenient location, excellent breakfast, spacious rooms and superb staff contribute to a highly recommended hotel experience in Hamburg. Show more
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Aparthotel with Swimming Pool
This hotel provides access to a pool. It is part of a complex that includes a pool, offering a convenient option for guests.
Indoor Pool
Accessible Aparthotel
NewLivingHome Hamburg provides barrier-free conference and accommodation facilities. It offers a handful of rooms specifically designed for wheelchair users.
Aparthotel with Indoor Pool
The indoor pool receives ample praise from guests, who highlight its long opening hours, comforting atmosphere and excellent maintenance. Families appreciate the availability of both a kids' pool and a larger pool.
Aparthotel for Honeymoon
Dog Friendly Aparthotel
Romantic Aparthotel
Aparthotel with Parking
Aparthotel with Gym
4-Star Aparthotel
Room Types
Large Single RoomProviding free toiletries, this single room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The single room's kitchenette, which has a stovetop and a refrigerator, is available for cooking and storing food. This wheelchair accessible single room features soundproof walls, a seating area with a flat-screen TV and a roll-in shower. The unit offers 1 bed.
Large Double RoomFeaturing free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious double room features soundproof walls, a seating area, a wardrobe, a flat-screen TV with cable channels, as well as garden views. The unit has 2 beds.
Large Twin RoomOffering free toiletries, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious twin room offers a flat-screen TV with cable channels, soundproof walls, a seating area, a wardrobe as well as garden views. The unit offers 3 beds.
One-Bedroom ApartmentThis apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Meals can be prepared in the well-fitted kitchenette, which comes with a stovetop, a refrigerator, kitchenware and a toaster. This wheelchair accessible apartment features soundproof walls, a seating area with a flat-screen TV and a roll-in shower. The unit offers 2 beds.
Family SuiteThis spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Guests can make meals in the kitchenette that features a stovetop, a refrigerator, kitchenware and a toaster. This wheelchair accessible suite has soundproof walls, a seating area with a flat-screen TV and a roll-in shower. The unit has 4 beds.
SuiteThis spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Meals can be prepared in the well-fitted kitchenette, which comes with a stovetop, a refrigerator, kitchenware and a toaster. This wheelchair accessible suite features soundproof walls, a seating area with a flat-screen TV and a roll-in shower. The unit offers 1 bed.
Guest Reviews
8.0
Very Good
Location
Nestled in a quiet yet accessible part of Hamburg, New Living Home Residenzhotel Hamburg boasts an excellent location, particularly for visitors eager to explore the city and its attractions. The hotel is strategically positioned right next to the renowned Tierpark Hagenbeck Zoo and the Hagenbecks Tierpark U-Bahn station, providing seamless connections to central Hamburg within 15 to 20 minutes. This makes it an ideal base for both leisure and business travelers.
Guests repeatedly mention the convenience of having a supermarket and several bus stops nearby, creating easy access to daily essentials and public transport. The close proximity to landmarks like the Barclays Arena and HSV Stadium makes it an optimal choice for those attending concerts or sporting events. Free parking and quiet surroundings further enhance the convenience for guests traveling by car.
The area surrounding the hotel is peaceful, allowing for relaxation while still being connected to the city's main attractions. The nearby public transport options, including U-Bahn and bus services, ensure that visitors can effortlessly explore Hamburg's bustling downtown, vibrant cultural sites and scenic spots.
Moreover, the hotel's spacious apartments and friendly staff receive positive remarks, contributing to an overall pleasant stay. The combination of tranquility and accessibility makes New Living Home Residenzhotel Hamburg a prime choice for families, couples and solo travelers. Whether visiting for a zoo adventure or a city excursion, the hotel's location ensures a convenient and enjoyable experience.
Breakfast
The breakfast experience at New Living Home Residenzhotel Hamburg is largely praised by guests, offering an extensive and varied selection that is frequently mentioned as delicious and satisfying. The buffet includes a range of options from hearty hot dishes like scrambled eggs, bacon and sausages to an array of cold cuts, cheeses, salmon, fruits and pastries, complemented by various beverages such as coffee and tea. Many reviewers highlight the friendly and accommodating staff, contributing to a pleasant dining atmosphere.
Though a few guests noted some occasional shortcomings like a higher price than expected, crowded dining areas or limited variety on certain days, the overall feedback is overwhelmingly positive with many describing the breakfast as plentiful, delicious and exceeding expectations. The breakfast service is commended for its prompt replenishment and attention to individual requests, enhancing the overall dining experience.
In summary, the breakfast at New Living Home Residenzhotel Hamburg receives high marks for its rich variety, quality and the attentive service provided, making it a notable aspect of the stay for many visitors.
Dinner
New Living Home Residenzhotel Hamburg offers an on-site restaurant with mostly positive dining experiences, making it worth a visit. The à la carte food receives high praise for its quality with guests particularly enjoying the delicious and well-prepared dishes. The menu is described as appealing and the restaurant’s cuisine highly recommended. Visitors have noted the restaurant’s good atmosphere and friendly, responsive staff, especially when accommodating special requests for children.
Dining here can be convenient for families with smooth operations for group meals. The restaurant supports room service, delivering food even as the kitchen closes. There's a variety of tasty choices, including delicious cocktails to complement dinner. Affordable prices for such quality food add to the appeal. Guests highlight the exceptionally prepared meals and find the restaurant’s setting quiet and spacious.
However, there are some issues. Dinner service ends early on certain days and the food’s price can sometimes feel steep considering the quality. Some guests feel the menu lacks imagination and variety. Despite these shortcomings, the overall positive reception of the food and service indicates a mostly good dining experience at the hotel restaurant.
Rooms
The reviews for the rooms at New Living Home Residenzhotel Hamburg highlight their spaciousness and cleanliness. Guests consistently describe the rooms and apartments as large, airy and well-maintained. The accommodations include sizeable living, bedroom, kitchen and bathroom areas, making them particularly suitable for families and longer stays. Many reviewers noted the functional and well-equipped kitchens, though a few mentioned a lack of utensils and other equipment.
While the furnishings are sometimes described as outdated or worn, the overall impression of cleanliness and comfort remains positive. Guests appreciated the large, modern bathrooms and comfortable beds. The hotel also features a clean and inviting pool area, underground parking and friendly staff, all contributing to a pleasant stay.
Despite minor issues like outdated furniture or occasional noise from busy roads, the combination of spacious living areas and practical amenities makes New Living Home Residenzhotel Hamburg a good choice for travelers, especially families and long-term guests.
Beds
At New Living Home Residenzhotel Hamburg, the primary beds receive widespread praise for their comfort and size with many guests highlighting them as very comfortable or extremely comfortable. These beds seem to meet general expectations for a good night's rest. However, there are some mentions of beds being quite narrow and some instances of beds sliding apart due to being pushed together rather than being a single double bed.
In contrast, the sofa beds do not receive the same level of satisfaction. Many guests found them uncomfortable, worn out or too hard, which often led to poor sleep quality for those using these alternatives. There were even reports of potential back problems arising from the use of the sofa beds.
Overall, while the main beds offer satisfying comfort, the supplementary sleeping arrangements could benefit from significant enhancements to ensure that all guests enjoy a restful stay.
Cleanliness
The New Living Home Residenzhotel Hamburg generally receives favorable mentions regarding its cleanliness. Most guests highlight the establishment as very clean or exceptionally clean, including the rooms, bathrooms, apartments and common areas like the pool and sauna. The housekeeping is noted for maintaining spotless environments and often cleaning rooms daily. Many reviewers appreciate the spacious and well-maintained accommodations.
However, a few guests mention occasional issues such as dusty areas, cobwebs or areas that could benefit from better cleaning, particularly in the bathroom. Some suggest that parts of the hotel, including furniture and fittings, feel dated and might need renovation. Despite these minor complaints, the overall impression is that New Living Home Residenzhotel Hamburg upholds a commendable standard of cleanliness, contributing to pleasant stays for many of its guests.
Staff
New Living Home Residenzhotel Hamburg boasts an impressively friendly and accommodating staff, who work tirelessly to ensure guests feel welcome and cared for. The team at the reception, restaurant and housekeeping are consistently praised for their attentiveness, professionalism and willingness to assist at all times. Guests frequently describe the personnel as super friendly, polite and highly competent, making the whole experience pleasant and trouble-free.
The service quality offered by the hotel staff extends to every part of the guest’s stay, from the initial warm greetings at check-in to the attentive and considerate service in the breakfast room and beyond. Many have highlighted how the staff went above and beyond to cater to their needs, showcasing a high level of dedication and customer orientation. Even in instances of short notice or special requests, the responsiveness and flexibility of the staff have left a positive impression.
Adding to the positive experience is the great value for money and convenient amenities such as free parking and a quiet, relaxed atmosphere that is ideal for families and all types of travelers. Despite occasional remarks about certain staff members or minor communication issues, the overall consensus indicates that the team’s friendliness and helpful nature significantly contribute to the hotel's charm and guest satisfaction.
In summary, the welcoming and super friendly staff at New Living Home Residenzhotel Hamburg play a pivotal role in creating a warm and inviting environment for all visitors, making it a highly recommended choice for anyone visiting Hamburg.
Wi-Fi
The New Living Home Residenzhotel Hamburg offers a variety of amenities, including free parking and complimentary Wi-Fi. However, the Wi-Fi experience varies significantly. While some guests reported good Wi-Fi coverage and the ability to stream content, the majority of reviews highlight issues with connectivity. Common complaints include unreliable access, weak signals and Wi-Fi that is not stable or fast. Some areas of the hotel have no internet signal at all, forcing guests to use personal hotspots. Although the hotel provides free Wi-Fi, its quality and consistency leave much to be desired. The Wi-Fi situation is a notable downside in an otherwise accommodating hotel with friendly and attentive staff and good-sized rooms.
Gym
The gym at New Living Home Residenzhotel Hamburg has been frequently praised by guests for its ample space and well-equipped facilities. Visitors appreciated the variety of fitness equipment available, including yoga mats, large balls, beams and elastic bands, which enabled them to maintain their fitness routines during their stay. The fitness room was seen as a major highlight, offering long opening hours that provided flexibility for guests to fit workouts into their schedules easily.
Many reviewers emphasized the cleanliness and organization of the gym area, noting that it contributed to an active start to their days. The inclusion of the fitness room at no additional cost was also a significant plus, as it allowed guests to save time and money while enjoying their workouts.
Moreover, the convenience of having a fitness room, a swimming pool and a wellness center all within the hotel added to the overall positive experience. However, a few guests mentioned that the gym equipment did not entirely meet their expectations, specifically noting the limited availability of certain items like fitness mats.
In summary, the fitness amenities at New Living Home Residenzhotel Hamburg have generally received positive feedback for their accessibility, variety and overall contribution to guests' stays with only minor suggestions for improvement.
Pool
The pool at New Living Home Residenzhotel Hamburg has garnered positive feedback for being clean, bright and well-maintained. Frequent comments highlight its cleanliness and the pleasant temperature with many guests appreciating the extensive opening hours and the fact that its use is included in the price. The pool area, often described as spacious and inviting, also includes a free sauna, which contributes to a relaxing experience.
Families particularly enjoy the swimming pool, noting its suitability for children and the delight it brings to younger guests. Despite being described occasionally as small, the pool is sufficient for a good swim and provides a pleasant way to unwind. The fitness room and gym, also included with the pool, receive praise for being well-equipped, adding to the overall positive experience.
The indoor pool often stands out for its convenience and the thoughtful layout, ensuring all guests have a comfortable and enjoyable time. However, there were a few mentions of the pool being closed due to renovations, which had an impact on some visitors' experiences. Generally though, the pool and sauna formed a notable part of guests' stays, recommending both facilities highly for future visitors.
Accessible
NewLivingHome Residenzhotel Hamburg stands out as a prime choice for individuals with disabilities, thanks to its thorough commitment to accessibility. The hotel prides itself on its barrier-free accommodations with features such as wheelchair-accessible showers, swimming pool access and ample parking tailored for guests with mobility issues. The entire facility, including common areas and rooms, is fully wheelchair accessible, ensuring that guests can move about with ease.
Guests noted the spacious and clean rooms, all equipped with necessary amenities for a comfortable stay. The bathrooms are specially designed for easy wheelchair use, featuring elements like ground-level showers and handrails, although one review mentioned a missing grab bar.
Additionally, the hotel’s location is another significant advantage, being easily reachable by public transport, both by train and subway, making excursions around Hamburg straightforward and convenient. The setting of the hotel is appreciated by a diverse range of guests, from business travelers to seniors, families and long-term residents, reflecting its inclusive and adaptable nature.
Overall, NewLivingHome Residenzhotel Hamburg offers a truly disability-friendly environment, making it an ideal option for people with limited mobility, ensuring their stay is both comfortable and enjoyable.
Heated Pool
The New Living Home Residenzhotel Hamburg features a heated indoor pool that has received considerable praise from guests. Many reviews highlight the pool as perfect for relaxing after a long day of sightseeing with families and children particularly enjoying its warm waters. The heated aspect of the pool is frequently mentioned as a favorite feature, offering pleasant baths alongside sauna facilities. However, there are a few mentions of the pool being occasionally cold or closed, which affected the overall experience for some guests. Nonetheless, the concept of a heated pool remains a valued and appreciated amenity among visitors.
Indoor Pool
The indoor pool at New Living Home Residenzhotel Hamburg receives ample praise from guests, who highlight its long opening hours, comforting atmosphere and excellent maintenance. Families appreciate the availability of both a kids' pool and a larger pool, making it a suitable option for visitors of all ages. The facility is often described as attractive, fabulous, clean and particularly relaxing. Guests enjoy the added convenience of the sauna and gym, which are included in the price and well-maintained. Despite occasional closures for renovations and maintenance, reviews underscore the overall positive experiences with the indoor pool, noting its beneficial impact on their stay. The pool's late hours, safety and the delight it brought to many visitors contribute to its reputation as a significant feature of the hotel.
Honeymoon
New Living Home Residenzhotel Hamburg appears to be a charming and ideal choice for honeymooners. The hotel offers specialized honeymoon packages that cater to newlywed couples, ensuring a memorable and intimate experience. The privacy and ambiance provided make it a lovely match for newlyweds looking for a small, relaxing honeymoon. Guests praise the good service and find the excellent beds to be a standout feature. Overall, this hotel emerges as a great option for a honeymoon destination with the honeymoon suite being particularly noteworthy for newlyweds.
Romantic
New Living Home Residenzhotel Hamburg offers a romantic experience enhanced by its charming surroundings. The hotel's concept is captivating, highlighted by a friendly atmosphere and positive, calm environs. Rooms are noted for their excellence, contributing to the overall lovely and romantic ambiance. Thoughtful seasonal decorations, like Christmas trees and festive scenes, add an extra touch of warmth and charm. The tranquil and quiet environment, combined with good infrastructure, creates an inviting romantic setting perfect for a getaway.
Dog Friendly
The New Living Home Residenzhotel Hamburg is highly praised for its dog-friendly policies and amenities, making it a top choice for pet owners looking to travel with their furry friends. The hotel is located conveniently near the zoo and features great parking options, enhancing its suitability for those traveling with pets.
Guests consistently mention that dogs are warmly welcomed and made to feel at home. The accommodation is well-suited for families with pets with dogs allowed in some rooms, as well as in the breakfast room. A special touch includes a dog bowl with water available during breakfast and a dog bag dispenser right at the entrance, making the stay more comfortable for both the pets and their owners.
Though there is a fee of 11 euros per night for dogs, many guests found this manageable given the supportive amenities and services provided. The hotel maintains a balance of adhering to distance rules while ensuring comfort and even detailed services are available for dogs. Interesting living concepts within the hotel, along with a good mix of families and younger guests, add to the positive experience.
Staff are noted as being nice and accommodating, further enhancing the stay. The hotel even accepts therapy dogs, which can expect homemade treats as a kind gesture. Overall, the New Living Home Residenzhotel Hamburg's genuine commitment to being pet-friendly makes it a welcoming haven for travelers with dogs, promising a return visit for many.
Yes, New Living Home Residenzhotel Hamburg has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at New Living Home Residenzhotel Hamburg.
Yes, New Living Home Residenzhotel Hamburg welcomes dogs.
Yes, parking facilities are available at New Living Home Residenzhotel Hamburg.
Yes, New Living Home Residenzhotel Hamburg has a gym.