Mercure Hotel Hamburg am Volkspark
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Summary of reviewsMercure Hotel Hamburg am Volkspark is well-regarded for its strategic location, catering excellently to event attendees and business visitors. The proximity to Barclays Arena, Volksparkstadion and the DESY science campus makes it a convenient choice. Guests appreciate the tranquility of the area, its abundant greenery and the easy access to public transportation and major highways, which makes exploring Hamburg convenient.
The breakfast at the hotel receives high praise for its variety and quality. With a diverse selection of fresh options that includes gluten-free and alternative milk choices, it caters to different dietary needs. The service is friendly and efficient, contributing to a satisfying experience despite some criticisms regarding price and limited vegan options.
Dinner experiences at the hotel are a mixed bag. Though the bar offers tasty food with good service, the lack of a proper evening restaurant and limited menu options detract from the overall dining experience. Despite the appealing ambiance, the availability of food service, especially on Sundays, is lacking.
The rooms are positively reviewed for their spaciousness, cleanliness and comfort. Modern amenities and comfortable beds make for a pleasant stay. Nonetheless, some furnishings are outdated and noise can be an issue for rooms facing the street. Maintenance issues do occasionally arise, but the overall room quality is high.
Cleanliness is a noted strength with well-maintained and tidy rooms and bathrooms contributing to a welcoming atmosphere. Though some areas show wear and could use renovation, the diligent cleaning staff ensures a generally clean environment.
The staff at Mercure Hotel Hamburg am Volkspark is frequently praised for their friendliness, professionalism and helpfulness. From a smooth check-in process to attentive service at the bar and breakfast area, the staff's positive attitude significantly enhances the guest experience.
Free WiFi is available and generally reliable with most guests finding it adequate for their needs despite some intermittent issues.
Parking facilities are a standout feature with secure underground parking and free on-premises options highly appreciated. Easy accessibility and the presence of an electric vehicle charging station add to the convenience for travelers.
Families find the hotel particularly accommodating with spacious rooms, family-specific amenities and secure storage facilities. The hotel's location, ease of access to public transport and proximity to parks further enhance its appeal for family stays. Despite minor drawbacks like slow elevators and occasional small duvets, the hotel's strengths vastly outweigh these issues, making it well-suited for family vacations.
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The breakfast at the hotel receives high praise for its variety and quality. With a diverse selection of fresh options that includes gluten-free and alternative milk choices, it caters to different dietary needs. The service is friendly and efficient, contributing to a satisfying experience despite some criticisms regarding price and limited vegan options.
Dinner experiences at the hotel are a mixed bag. Though the bar offers tasty food with good service, the lack of a proper evening restaurant and limited menu options detract from the overall dining experience. Despite the appealing ambiance, the availability of food service, especially on Sundays, is lacking.
The rooms are positively reviewed for their spaciousness, cleanliness and comfort. Modern amenities and comfortable beds make for a pleasant stay. Nonetheless, some furnishings are outdated and noise can be an issue for rooms facing the street. Maintenance issues do occasionally arise, but the overall room quality is high.
Cleanliness is a noted strength with well-maintained and tidy rooms and bathrooms contributing to a welcoming atmosphere. Though some areas show wear and could use renovation, the diligent cleaning staff ensures a generally clean environment.
The staff at Mercure Hotel Hamburg am Volkspark is frequently praised for their friendliness, professionalism and helpfulness. From a smooth check-in process to attentive service at the bar and breakfast area, the staff's positive attitude significantly enhances the guest experience.
Free WiFi is available and generally reliable with most guests finding it adequate for their needs despite some intermittent issues.
Parking facilities are a standout feature with secure underground parking and free on-premises options highly appreciated. Easy accessibility and the presence of an electric vehicle charging station add to the convenience for travelers.
Families find the hotel particularly accommodating with spacious rooms, family-specific amenities and secure storage facilities. The hotel's location, ease of access to public transport and proximity to parks further enhance its appeal for family stays. Despite minor drawbacks like slow elevators and occasional small duvets, the hotel's strengths vastly outweigh these issues, making it well-suited for family vacations.
Hotel with Swimming Pool
This hotel offers a pool for relaxation and recreation. It is part of a smaller, more intimate hotel setting.
Indoor Pool
Hotel with Indoor Pool
The indoor pool facility has been positively highlighted by guests. The indoor pool is heated, providing a pleasant swimming experience regardless of the weather.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
4-Star Hotel
Guest Reviews
Mercure Hotel Hamburg am Volkspark boasts a favorable location for event-goers, especially those attending concerts and sports events at the nearby Barclays Arena and Volksparkstadion. The hotel is praised for its proximity to these venues, making it an ideal choice for attendees of concerts, sports games and other events. Public transportation is highly accessible with multiple bus stops just outside the hotel offering direct routes to the city center, Altona, the harbor and other key areas of Hamburg.
Guests appreciate the tranquility of the hotel’s setting despite its urban surroundings, as it is situated in a quiet area with ample greenery and parks nearby, providing a peaceful atmosphere for relaxation. The proximity to the DESY (Deutsches Elektronen-Synchrotron) science campus also makes it convenient for those visiting for professional reasons.
Additionally, the easy access to major highways makes the hotel a strategic choice for those traveling by car with on-site parking facilities enhancing its convenience. Guests also find the short travel time from the motorway to the hotel particularly advantageous.
While some reviews suggest that the hotel is somewhat distant from Hamburg's bustling city center, the efficient public transport connectivity makes up for this, allowing guests to reach central areas in about 20-40 minutes. Overall, the Mercure Hotel Hamburg am Volkspark is well-regarded for its strategic location catering to event attendees, business visitors and those seeking quiet, yet accessible accommodation.
Mercure Hotel Hamburg am Volkspark offers a breakfast experience that is overall positively received by its guests. Many reviewers praise the breakfast buffet for its variety and abundance, noting that it includes a wide selection of fresh and delicious options that cater to diverse tastes. The breakfast is often described as rich, extensive and very satisfying with particular mentions of the tasty and well-organized offerings.
Guests frequently commend the attentive and friendly staff who ensure that the buffet is constantly replenished and that the dining area remains clean and inviting. Some reviews highlight the availability of gluten-free options and the inclusion of alternative milk upon request, which adds to the accommodating nature of the service.
However, several guests also mention the high cost of breakfast, sometimes considering it overpriced for what is offered. Specific criticisms include the absence of whole-grain or fresh bread, limited vegan options and occasional slow replenishment of food items. Despite these points, the consensus remains that the breakfast is of good quality and offers enough variety to satisfy most guests.
In summary, while the breakfast at Mercure Hotel Hamburg am Volkspark is generally well-regarded for its quality, variety and the friendly, efficient service, its price is viewed by some as a bit steep relative to the offerings.
The dinner experience at Mercure Hotel Hamburg am Volkspark seems to be a mixed bag. While many guests enjoyed delicious meals and good service at the bar, they also expressed disappointment over the consistently closed restaurant in the evenings. The bar, although offering tasty food and an appealing menu, has a limited selection and quite high prices. It remains one of the few dining options in the hotel with some guests appreciating the small, reasonable menu. Unfortunately, there is no food service available after 10 p.m. and the bar doesn't always stay open late.
Many guests noted the absence of a proper restaurant, which is particularly troubling given the limited dining options in the surrounding area. The lack of available dining on Sundays further exacerbates the situation, leaving guests with very few choices. Despite these drawbacks, the quality of food and drinks at the bar and bistro does receive praise, along with the appealing ambiance and good service, indicating that the hotel has some strong points in its dining offerings but falls short in availability and variety.
It's also worth mentioning that there are no special meals for children available and some guests felt that the snacks and frozen pizzas offered did not match the hotel's otherwise quiet and secluded atmosphere. While those looking for a quick bite or drinks at the bar might find their needs met, the overall dining experience at the Mercure Hotel Hamburg am Volkspark could benefit from greater availability and more diverse menu options.
The rooms at Mercure Hotel Hamburg am Volkspark are largely praised for their spaciousness and cleanliness. Many reviews highlight the generous size of the rooms, which are often described as large, comfortable and well-equipped. Guests appreciate the practical furnishings and the modern amenities, such as cozy seating areas and functional facilities.
Cleanliness is a recurrent positive note with numerous mentions of very clean rooms and bathrooms, although there are occasional mentions of isolated issues like mold or lime deposits. The rooms are generally found to be comfortable with good beds and ample storage space, making them suitable for both short stays and more extended visits.
However, some guests note that the décor and furnishings are outdated, suggesting a need for renovation. Instances of worn-out furniture and fixtures are mentioned, along with occasional maintenance issues, such as broken lamps and non-functional equipment.
Noise can be an issue, especially for rooms facing the main street. Despite the presence of noise protection windows, some guests report that these rooms can still be loud. Conversely, rooms facing the courtyard are praised for their quietness.
Amenities like air conditioning are appreciated, but it's mentioned that sometimes they can be too loud or ineffective, leading to rooms being too warm. The absence of refrigerators in many rooms is another commonly noted drawback.
Overall, while the Mercure Hotel Hamburg am Volkspark rooms are spacious and generally well-kept, they would benefit from some updates to modernize the decor and improve maintenance. The hotel offers a comfortable, functional stay with good facilities, even if some aspects are showing their age.
The beds at Mercure Hotel Hamburg am Volkspark evoke a range of experiences from guests. Many of the reviews emphasize the comfort with numerous mentions of very comfortable and cozy beds, ideal for a peaceful sleep. Guests frequently noted the beds as clean and well-prepared with some bed experiences highlighted as good, featuring good mattresses and acceptable bedding quality.
However, not all reviews were positive. Some guests found the mattresses too hard and the pillows either too soft, too thin or too small, contributing to an overall uncomfortable sleep. The issue of one duvet for two people was a common complaint with several guests finding it insufficient. There were also mentions of the narrowness and small size of the beds, which some guests felt compromised their comfort. The sagging or overly soft characteristics of some mattresses were also criticized.
Despite these drawbacks, the hotel's beds largely received positive feedback for their comfort and spaciousness, indicating a generally satisfactory sleep experience for many guests.
The Mercure Hotel Hamburg am Volkspark has garnered a generally positive reception regarding its cleanliness. Guests often note the rooms as being clean, spacious and well-maintained. The bathrooms are frequently mentioned as clean with strong showers and sufficient space. Many reviews highlight the overall cleanliness and tidiness of the hotel, contributing to a welcoming and comfortable environment. The staff is appreciated for their helpfulness in maintaining cleanliness, which adds to the positive experience.
However, there are recurring mentions of the hotel's dated appearance with some areas showing signs of wear and needing renovation. Minor cleanliness issues were noted occasionally, such as dirty grout or cobwebs. Additionally, some guests found that room cleaning schedules could be improved as rooms were sometimes cleaned only every three days and there were sporadic complaints about unclean towels and glasses. Despite these minor issues, the hotel leaves a generally clean impression with its diligent cleaning staff and spacious, well-kept rooms.
The staff at Mercure Hotel Hamburg am Volkspark received overwhelmingly positive feedback from guests. Consistently described as friendly, helpful and attentive, the employees made a significant impact on the overall guest experience. Many reviews highlighted the cordial reception, noting that the front desk staff were particularly welcoming and efficient, easing the check-in and check-out process swiftly and smoothly.
Guests appreciated the professional and competent service with individual mentions of the exceptional bar and evening service. The friendly atmosphere among the staff members was noted as contributing to a comfortable and pleasant stay. Specific praise was aimed at the receptionists and breakfast area staff, who managed to remain friendly and efficient despite occasional shortages.
While there were isolated mentions of staff appearing overwhelmed or less professional, the general consensus remained highly favorable. The staff's ability to handle complaints effectively and respond to guest needs promptly further cemented their reputation for excellent service.
Overall, the reviews suggest that the staff's friendliness and professionalism at Mercure Hotel Hamburg am Volkspark play a vital role in ensuring a positive guest experience, making guests feel welcomed and accommodated throughout their stay.
The WiFi experience at Mercure Hotel Hamburg am Volkspark presents a mixed bag of feedback from guests. On a positive note, many guests found the WiFi to be good, excellent or even perfect for business needs, mentioning stable connections and optimal speeds. Free WiFi is widely available and generally appreciated by visitors. Some highlighted that the WiFi setup and coverage were adequate and the internet quality was often described as excellent or great.
However, there are occasional reports of inconsistency with some guests noting that the WiFi was slow or not working at certain times. A few mentioned issues with unstable connections and weak signals, particularly when trying to use specific services like Chromecast. Despite these drawbacks, the majority of the feedback reflects a satisfactory experience with the hotel's WiFi, making it a generally reliable option for most guests.
Mercure Hotel Hamburg am Volkspark features a pool, but recent reviews indicate it is currently unavailable. While the hotel did have a pool, guests mentioned it has been closed and is under construction with no clear timeline for reopening. Some reviews also expressed that the photos of the pool on the website were misleading. Potential visitors should consider these points if a functioning pool is a key part of their stay.
Travelers staying at the Mercure Hotel Hamburg am Volkspark generally find the parking facilities to be a significant advantage. Guests frequently highlight the convenience of the underground parking garage, which provides direct access to the hotel and ensures vehicles are secure. This underground parking is reported to be well-lit and reasonably priced at €10 per night, though some guests appreciate the occasional free usage included during their stay.
For those looking to save on costs, the availability of free parking both on the premises and on nearby streets, especially during weekends, is a noteworthy benefit. Additionally, the presence of an electric vehicle charging station is a plus for eco-conscious travelers.
While many guests praise the ample parking options and easy accessibility, a few have mentioned that the parking spaces can be quite tight and navigating the narrow driveway can be challenging. Some reviews also noted instances where parking spaces were either poorly maintained or insufficient to meet the demand. Nevertheless, the general consensus indicates a positive parking experience with ample and varied choices for visitors.
Mercure Hotel Hamburg am Volkspark stands out as an excellent choice for families seeking a comfortable and convenient stay in Hamburg. The rooms are notably spacious, making them ideal for accommodating families, whether for short stays or extended family visits. The hotel offers family-specific amenities, including baby beds and family suites, ensuring that even the youngest guests are well-catered for.
Guests have praised the hotel’s family-friendly nature, emphasizing its suitability as a family hotel with options to suit various family sizes. The generous space and amenities in the rooms have been a highlight, providing ample room for families to relax and store their belongings securely. Families traveling with bicycles or large luggage will find the secure storage facilities particularly useful.
The hotel's location is also advantageous for families, especially those looking to attend concerts or explore the city. Public transportation is easily accessible, making it simple for families to get around. The proximity to parks is an added bonus for those traveling with children or pets with several guests noting the hotel's dog-friendly policies.
Breakfast at the hotel has received positive feedback for its quality, contributing to the overall pleasant stay for families. The family-friendly restaurant further enhances the experience by offering suitable dining options for all ages.
While there are minor drawbacks such as slow elevators and occasional issues like small duvets or inadequate seating, these seem to be outweighed by the hotel’s strengths. All in all, Mercure Hotel Hamburg am Volkspark is well-regarded for its ability to provide a comfortable, spacious and family-oriented environment at a favorable price, making it well-suited for family vacations and city sightseeing trips.
The Mercure Hotel Hamburg am Volkspark receives mixed reviews regarding its four-star rating, facilities and services. While some guests found the staff to be very friendly and helpful, indicating a degree of hospitality, many expressed disappointment with other aspects of their stay. The cleanliness of the rooms frequently did not meet expectations for a four-star hotel, often described as not really clean and leaving much to be desired. Concerns were also raised about outdated facilities, old-school interior and furniture that appeared to need urgent renovation.
The amenities available at the hotel also fell short for many with frequent mentions of a lack of amenities and facilities such as a missing refrigerator, which did not justify the four-star rating or the price paid. The breakfast, while being described as delicious, was noted to have a limited selection for its price point, further diminishing the perceived value. Meeting rooms reportedly showed signs of aging and overall, the quality and state of the hotel did not align with what is typically expected from a four-star establishment.
Several guests explicitly stated that the hotel felt more like a two-star tourist hotel rather than a four-star one and questioned how these ratings were justified. Despite some positive remarks about the staff and certain amenities, the consensus among reviews points to a notable gap between the hotel’s advertised standard and the actual experience.
The Mercure Hotel Hamburg am Volkspark comes highly recommended for business travelers. Its strategic location near DESY and the Science Park makes it ideal for those attending conferences or meetings in the area. The hotel features ample business facilities, including a business center, meeting rooms and conference spaces, which cater to the needs of professionals.
Accommodations are described as functional and well-suited for short business stays with comfortable beds and a clean environment. The bed’s comfort is particularly appreciated after long business days. The friendly reception staff adds to the positive experience, making it a great option during conference times.
The hotel offers convenient transportation options, making it easy to navigate Hamburg for various business activities. The overall atmosphere is conducive to work and the proximity to office locations adds another layer of convenience.
While most guests are satisfied with their stays, some note that the hotel could benefit from renovations and mention a lack of certain services such as a wake-up call. Despite this, the €120 rate is considered a good deal for the functional and well-located accommodations provided. Overall, the Mercure Hotel Hamburg am Volkspark remains a solid choice for business travelers looking for practicality and convenience.
Mercure Hotel Hamburg am Volkspark offers a range of amenities aimed at making the stay comfortable for guests with disabilities. The hotel is described as handicap accessible, featuring accessible rooms and facilities which are generally well-equipped for accessibility needs. Many guests appreciated the ease of access to public transportation and the connection to the city via bus was highlighted positively. The windows provide good soundproofing and the air conditioning is effective, although some found it to be loud.
However, the hotel's infrastructure shows signs of aging and would benefit from renovation. Specific concerns were noted regarding bathroom facilities, such as toilets hung too low and a preference for walk-in showers over bathtubs. The elevators were repeatedly mentioned for being slow and unreliable at times. Access to the underground car park also posed some challenges.
While the accessibility of the room and the overall facilities received praise, certain issues such as unclear entry points, insufficient seating and lack of in-room instructions left some guests unsatisfied. Despite these drawbacks, the hotel generally provides good accessibility features for guests with disabilities, making it a viable option for those seeking handicap-friendly accommodations in Hamburg.
The Mercure Hotel Hamburg am Volkspark offers an indoor pool facility that has been positively highlighted by guests. The indoor pool is heated, providing a pleasant swimming experience regardless of the weather. Reviews describe the pool as nice and generally in good condition. However, some guests have noted occasional closures, suggesting that it is not always available for use. Despite these closures, when operational, the pool is well-received and enhances the overall guest experience at the hotel.
Mercure Hotel Hamburg am Volkspark is lauded for its dog-friendly facilities and welcoming atmosphere for pets. Guests appreciated the seamless acceptance of dogs, highlighting that the hotel is very accommodating for canine companions. The hotel offers dog-friendly rooms and ensures that pets are allowed throughout the premises, including nearby parks, making it an ideal choice for those traveling with pets.
The hotel's pet-friendly designation extends throughout with pets welcomed in various areas, though dogs are not allowed in the breakfast room and bar-restaurant, requiring some guests to leave their pets in the rooms during these times. There is also a dog-free floor available for those with allergies, showcasing the hotel's consideration for all guests.
The inclusion of an electric charger in front of the hotel adds to the convenience for guests traveling with electric vehicles. Despite a minor incident of loud noise during the night mentioned by one guest, the overall sentiment remains positive regarding the pet-friendly services offered by Mercure Hotel Hamburg am Volkspark.
Location Show Map
Location
Guests appreciate the tranquility of the hotel’s setting despite its urban surroundings, as it is situated in a quiet area with ample greenery and parks nearby, providing a peaceful atmosphere for relaxation. The proximity to the DESY (Deutsches Elektronen-Synchrotron) science campus also makes it convenient for those visiting for professional reasons.
Additionally, the easy access to major highways makes the hotel a strategic choice for those traveling by car with on-site parking facilities enhancing its convenience. Guests also find the short travel time from the motorway to the hotel particularly advantageous.
While some reviews suggest that the hotel is somewhat distant from Hamburg's bustling city center, the efficient public transport connectivity makes up for this, allowing guests to reach central areas in about 20-40 minutes. Overall, the Mercure Hotel Hamburg am Volkspark is well-regarded for its strategic location catering to event attendees, business visitors and those seeking quiet, yet accessible accommodation.
Breakfast
Guests frequently commend the attentive and friendly staff who ensure that the buffet is constantly replenished and that the dining area remains clean and inviting. Some reviews highlight the availability of gluten-free options and the inclusion of alternative milk upon request, which adds to the accommodating nature of the service.
However, several guests also mention the high cost of breakfast, sometimes considering it overpriced for what is offered. Specific criticisms include the absence of whole-grain or fresh bread, limited vegan options and occasional slow replenishment of food items. Despite these points, the consensus remains that the breakfast is of good quality and offers enough variety to satisfy most guests.
In summary, while the breakfast at Mercure Hotel Hamburg am Volkspark is generally well-regarded for its quality, variety and the friendly, efficient service, its price is viewed by some as a bit steep relative to the offerings.
Dinner
Many guests noted the absence of a proper restaurant, which is particularly troubling given the limited dining options in the surrounding area. The lack of available dining on Sundays further exacerbates the situation, leaving guests with very few choices. Despite these drawbacks, the quality of food and drinks at the bar and bistro does receive praise, along with the appealing ambiance and good service, indicating that the hotel has some strong points in its dining offerings but falls short in availability and variety.
It's also worth mentioning that there are no special meals for children available and some guests felt that the snacks and frozen pizzas offered did not match the hotel's otherwise quiet and secluded atmosphere. While those looking for a quick bite or drinks at the bar might find their needs met, the overall dining experience at the Mercure Hotel Hamburg am Volkspark could benefit from greater availability and more diverse menu options.
Rooms
Cleanliness is a recurrent positive note with numerous mentions of very clean rooms and bathrooms, although there are occasional mentions of isolated issues like mold or lime deposits. The rooms are generally found to be comfortable with good beds and ample storage space, making them suitable for both short stays and more extended visits.
However, some guests note that the décor and furnishings are outdated, suggesting a need for renovation. Instances of worn-out furniture and fixtures are mentioned, along with occasional maintenance issues, such as broken lamps and non-functional equipment.
Noise can be an issue, especially for rooms facing the main street. Despite the presence of noise protection windows, some guests report that these rooms can still be loud. Conversely, rooms facing the courtyard are praised for their quietness.
Amenities like air conditioning are appreciated, but it's mentioned that sometimes they can be too loud or ineffective, leading to rooms being too warm. The absence of refrigerators in many rooms is another commonly noted drawback.
Overall, while the Mercure Hotel Hamburg am Volkspark rooms are spacious and generally well-kept, they would benefit from some updates to modernize the decor and improve maintenance. The hotel offers a comfortable, functional stay with good facilities, even if some aspects are showing their age.
Beds
However, not all reviews were positive. Some guests found the mattresses too hard and the pillows either too soft, too thin or too small, contributing to an overall uncomfortable sleep. The issue of one duvet for two people was a common complaint with several guests finding it insufficient. There were also mentions of the narrowness and small size of the beds, which some guests felt compromised their comfort. The sagging or overly soft characteristics of some mattresses were also criticized.
Despite these drawbacks, the hotel's beds largely received positive feedback for their comfort and spaciousness, indicating a generally satisfactory sleep experience for many guests.
Cleanliness
However, there are recurring mentions of the hotel's dated appearance with some areas showing signs of wear and needing renovation. Minor cleanliness issues were noted occasionally, such as dirty grout or cobwebs. Additionally, some guests found that room cleaning schedules could be improved as rooms were sometimes cleaned only every three days and there were sporadic complaints about unclean towels and glasses. Despite these minor issues, the hotel leaves a generally clean impression with its diligent cleaning staff and spacious, well-kept rooms.
Staff
Guests appreciated the professional and competent service with individual mentions of the exceptional bar and evening service. The friendly atmosphere among the staff members was noted as contributing to a comfortable and pleasant stay. Specific praise was aimed at the receptionists and breakfast area staff, who managed to remain friendly and efficient despite occasional shortages.
While there were isolated mentions of staff appearing overwhelmed or less professional, the general consensus remained highly favorable. The staff's ability to handle complaints effectively and respond to guest needs promptly further cemented their reputation for excellent service.
Overall, the reviews suggest that the staff's friendliness and professionalism at Mercure Hotel Hamburg am Volkspark play a vital role in ensuring a positive guest experience, making guests feel welcomed and accommodated throughout their stay.
Wi-Fi
However, there are occasional reports of inconsistency with some guests noting that the WiFi was slow or not working at certain times. A few mentioned issues with unstable connections and weak signals, particularly when trying to use specific services like Chromecast. Despite these drawbacks, the majority of the feedback reflects a satisfactory experience with the hotel's WiFi, making it a generally reliable option for most guests.
Pool
Parking
For those looking to save on costs, the availability of free parking both on the premises and on nearby streets, especially during weekends, is a noteworthy benefit. Additionally, the presence of an electric vehicle charging station is a plus for eco-conscious travelers.
While many guests praise the ample parking options and easy accessibility, a few have mentioned that the parking spaces can be quite tight and navigating the narrow driveway can be challenging. Some reviews also noted instances where parking spaces were either poorly maintained or insufficient to meet the demand. Nevertheless, the general consensus indicates a positive parking experience with ample and varied choices for visitors.
Family
Guests have praised the hotel’s family-friendly nature, emphasizing its suitability as a family hotel with options to suit various family sizes. The generous space and amenities in the rooms have been a highlight, providing ample room for families to relax and store their belongings securely. Families traveling with bicycles or large luggage will find the secure storage facilities particularly useful.
The hotel's location is also advantageous for families, especially those looking to attend concerts or explore the city. Public transportation is easily accessible, making it simple for families to get around. The proximity to parks is an added bonus for those traveling with children or pets with several guests noting the hotel's dog-friendly policies.
Breakfast at the hotel has received positive feedback for its quality, contributing to the overall pleasant stay for families. The family-friendly restaurant further enhances the experience by offering suitable dining options for all ages.
While there are minor drawbacks such as slow elevators and occasional issues like small duvets or inadequate seating, these seem to be outweighed by the hotel’s strengths. All in all, Mercure Hotel Hamburg am Volkspark is well-regarded for its ability to provide a comfortable, spacious and family-oriented environment at a favorable price, making it well-suited for family vacations and city sightseeing trips.
4 Star
The amenities available at the hotel also fell short for many with frequent mentions of a lack of amenities and facilities such as a missing refrigerator, which did not justify the four-star rating or the price paid. The breakfast, while being described as delicious, was noted to have a limited selection for its price point, further diminishing the perceived value. Meeting rooms reportedly showed signs of aging and overall, the quality and state of the hotel did not align with what is typically expected from a four-star establishment.
Several guests explicitly stated that the hotel felt more like a two-star tourist hotel rather than a four-star one and questioned how these ratings were justified. Despite some positive remarks about the staff and certain amenities, the consensus among reviews points to a notable gap between the hotel’s advertised standard and the actual experience.
Business
Accommodations are described as functional and well-suited for short business stays with comfortable beds and a clean environment. The bed’s comfort is particularly appreciated after long business days. The friendly reception staff adds to the positive experience, making it a great option during conference times.
The hotel offers convenient transportation options, making it easy to navigate Hamburg for various business activities. The overall atmosphere is conducive to work and the proximity to office locations adds another layer of convenience.
While most guests are satisfied with their stays, some note that the hotel could benefit from renovations and mention a lack of certain services such as a wake-up call. Despite this, the €120 rate is considered a good deal for the functional and well-located accommodations provided. Overall, the Mercure Hotel Hamburg am Volkspark remains a solid choice for business travelers looking for practicality and convenience.
Accessible
However, the hotel's infrastructure shows signs of aging and would benefit from renovation. Specific concerns were noted regarding bathroom facilities, such as toilets hung too low and a preference for walk-in showers over bathtubs. The elevators were repeatedly mentioned for being slow and unreliable at times. Access to the underground car park also posed some challenges.
While the accessibility of the room and the overall facilities received praise, certain issues such as unclear entry points, insufficient seating and lack of in-room instructions left some guests unsatisfied. Despite these drawbacks, the hotel generally provides good accessibility features for guests with disabilities, making it a viable option for those seeking handicap-friendly accommodations in Hamburg.
Indoor Pool
Dog Friendly
The hotel's pet-friendly designation extends throughout with pets welcomed in various areas, though dogs are not allowed in the breakfast room and bar-restaurant, requiring some guests to leave their pets in the rooms during these times. There is also a dog-free floor available for those with allergies, showcasing the hotel's consideration for all guests.
The inclusion of an electric charger in front of the hotel adds to the convenience for guests traveling with electric vehicles. Despite a minor incident of loud noise during the night mentioned by one guest, the overall sentiment remains positive regarding the pet-friendly services offered by Mercure Hotel Hamburg am Volkspark.
Yes, Mercure Hotel Hamburg am Volkspark has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Mercure Hotel Hamburg am Volkspark.
No, Mercure Hotel Hamburg am Volkspark doesn't allow dogs.
Yes, parking facilities are available at Mercure Hotel Hamburg am Volkspark.
No, Mercure Hotel Hamburg am Volkspark doesn't have a gym.
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