Holiday Inn - Hamburg - Berliner Tor by IHG

Hamburg 53.55195700, 10.03147800 , Wikingerweg 2 (Show on Map)
8.1
Very Good


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Summary of reviewsHoliday Inn - Hamburg - Berliner Tor by IHG, offers a well-rounded experience that many guests find satisfying, especially due to its strategic location, excellent breakfast options and commendable staff service.

The hotel’s location proves advantageous for those seeking proximity to central Hamburg while benefitting from excellent public transport links via the nearby Berliner Tor station. However, the surrounding area, currently under frequent construction, might be less appealing due to limited dining and shopping options, though the soundproofed rooms ensure a quiet and restful stay.

The breakfast buffet is a highlight for many, praised for its variety and quality with options catering to diverse tastes, including local specialties and fresh offerings. Despite some criticism regarding cost and occasional overcrowding, the overall breakfast experience remains a standout feature.

Dinner reviews are mixed with positive comments about food quality and service, yet criticisms focus on limited menu variety and high pricing. Guests desiring a more elaborate dining experience might prefer exploring nearby restaurants.

Room quality is consistently praised for modern furnishings, spaciousness and cleanliness. The rooms are well-equipped with necessary amenities, ensuring a comfortable stay and the committed housekeeping team maintains high hygiene standards throughout the property.

The staff at the hotel earn widespread acclaim for their friendliness, professionalism and helpfulness, significantly contributing to a welcoming atmosphere. Despite occasional reports of slower service during peak times, the overall impression of the staff is highly positive.

The free WiFi service is generally reliable and appreciated, though some guests have experienced inconsistent connectivity in certain areas of the hotel. The gym and wellness facilities receive favorable reviews for being modern, clean and well-equipped, despite minor critiques about occasional equipment issues or peak-time crowding.

Parking facilities are convenient with an on-site underground garage and EV charging stations, though the high parking fees and occasional space scarcity are noted drawbacks. Eco-conscious travelers benefit from the availability of EV charging points with some stations even offering free charging.

For families, Holiday Inn - Hamburg - Berliner Tor is a preferred choice, offering spacious rooms and a welcoming environment conducive to family stays. Overall, this hotel provides a satisfying blend of comfort, service and convenience, ensuring a pleasant stay for a wide range of guests.
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Hotel with EV Charging Stations

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Business Hotel

Hotel with Parking

EV charging stations  


Accessible Hotel

Hotel with Gym

4-Star Hotel

Room Types
Premium King Room Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a minibar, as well as a tea and coffee maker. The unit has 1 bed.

Standard Queen Room This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

Standard Twin Room This air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

Standard Room This air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom.

Premium Room This air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

Premium King Room - Connecting Door Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a minibar, as well as a tea and coffee maker. The unit offers 1 bed.

Guest Reviews
8.1
Very Good
Location
The Holiday Inn - Hamburg - Berliner Tor by IHG, enjoys a favorable location that appeals to many guests. It is situated within a reasonable distance from central Hamburg, making it accessible for those wishing to explore the city. The nearby Berliner Tor station, about a 10-minute walk away, provides excellent public transport connections, including fast links to the main train station and other tourist attractions.

Despite the excellent public transportation options, the area surrounding the hotel is under frequent construction, which can make navigating to the subway station somewhat cumbersome. The neighborhood is described as quiet but not particularly scenic with limited nearby dining and shopping options. This may be a downside for guests looking to stay in a bustling, centrally-located area.

For those traveling by car, the location is convenient with easy access to the highway and nearby streets offering free parking. The noise from traffic and construction is minimal due to soundproofed rooms, allowing for a peaceful stay despite the busy surroundings.

Overall, the hotel's location is well-suited for visitors looking for a quiet stay with good transport links to the city's main attractions and central areas.

Breakfast
Holiday Inn - Hamburg - Berliner Tor garners praise from guests for its breakfast offerings. Many reviews highlight a diverse and extensive array of options available at the breakfast buffet, catering to different tastes with a variety of warm and cold dishes, including scrambled eggs, bacon, smoked salmon, various rolls and local specialties. Guests often describe the breakfast as delicious, fresh and plentiful with a lot of choices to satisfy different palates.

The buffet is noted to be well-stocked and replenished regularly, featuring many common breakfast staples. The inclusion of several coffee machines in the breakfast area is appreciated for convenience. For most reviewers, the breakfast experience is a standout with some describing it as outstanding or even superb, ensuring something for everyone.

However, there are also comments about the higher price point of the breakfast with several guests finding it too expensive. Despite this, the rich and varied offerings win over many visitors, making it a worthwhile addition to their stay. Additionally, the breakfast timing extending until 11:30 on weekends is a feature well-liked by guests.

Crowd management appears to be a recurring issue, particularly on weekends when the breakfast area experiences significant congestion. Long wait times for a table and a bustling, sometimes chaotic environment have been reported, which can detract from the overall experience.

In summary, the breakfast at Holiday Inn - Hamburg - Berliner Tor is widely regarded as comprehensive and satisfying with an emphasis on quality and variety. Despite concerns about pricing and occasional overcrowding, it remains a highlight for many guests.

Dinner
The dinner experience at 'Holiday Inn - Hamburg - Berliner Tor by IHG' receives mixed reviews. On the positive side, guests found the food to be quite good with some specifically praising the excellent quality of meals, delicious dishes and reasonably priced offerings. The bar also garnered compliments for its accommodating service and quality cocktails. The restaurant environment is described as beautiful and the addition of daily specials offers some variety beyond the standard menu.

However, there were notable criticisms concerning the limited selection of the dinner menu, lack of vegetarian and regional options and high prices for some dishes. Some guests found the food quality inconsistent with instances of reheated or pre-packaged meals being served. The waiting times and service at the restaurant and bar could also be problematic with reports of delays and the need to actively seek out staff.

Overall, while some diners had an enjoyable meal at the hotel restaurant, others felt that the food did not meet expectations in terms of quality and value. For those looking for a more sophisticated dining experience, exploring the nearby restaurants might be a more satisfying option.

Rooms
Holiday Inn - Hamburg - Berliner Tor by IHG offers a consistently positive experience with its modernly furnished, spacious and clean rooms. Guests appreciate the ample size of the rooms, which are equipped with large bathrooms and walk-in showers. The cleanliness standard is high with rooms being cleaned daily. Soundproofing ensures a peaceful stay, as traffic noise is minimal.

The rooms feature various amenities like TV, ironing board, hairdryer and coffeemaker with tea/coffee provisions. Comfortable beds and functional furnishings are frequently highlighted. Despite some mentioning the smaller size of certain rooms, they are generally found to be well-equipped with everything necessary for a comfortable stay. Some minor issues were noted, such as dated carpets and occasional housekeeping oversights, but these did not significantly detract from the overall positive impression.

The modern aesthetic of the hotel is complemented by practical amenities, making it a relaxing retreat for guests. The large, well-maintained rooms, combined with attentive service, contribute to a high level of satisfaction among visitors.

Beds
The beds at the Holiday Inn - Hamburg - Berliner Tor by IHG, receive consistent praise from guests for their exceptional comfort. Many reviews highlight the beds as very comfortable and cozy with some guests specifically noting the large size and cleanliness of both the beds and bedding. Descriptions such as "super comfortable," "great," "amazing," and "delicious" frequently appear, reflecting a generally high level of satisfaction. Guests mention that the mattresses and pillows provide a restful sleep experience and the availability of both large and king-size beds adds to the comfort. Although a few guests found the beds a bit too hard, the overwhelming consensus describes them as very comfortable with some noting the box spring beds and the quality of the duvets as contributing factors to their positive sleeping experience. Overall, the hotel’s beds are a standout feature, greatly enhancing the overall guest experience.

Cleanliness
Holiday Inn - Hamburg - Berliner Tor by IHG, consistently impresses with its exceptionally high standards of cleanliness. Guests have praised the hotel's immaculate condition, often highlighting the spotless rooms and well-maintained facilities. The rooms are described as clean, modern and well-equipped with many expressing satisfaction with the contemporary decor and spaciousness. The attention to hygiene extends to the bathrooms and common areas, which are reported to be meticulously cleaned and regularly serviced.

The hotel's commitment to cleanliness is underscored by its dedicated cleaning team, whose efforts ensure that rooms are frequently laundered and serviced properly. Despite a few isolated incidents concerning minor cleanliness issues, the overall guest consensus leans heavily towards a positive experience with phrases like "impeccable cleanliness" and "spotlessly maintained" frequently mentioned.

In addition to the pristine condition of the rooms, the hotel environment, including the lobby and hallways, also receives high marks for cleanliness. Housekeeping's thoroughness and competence contribute significantly to the hotel's reputation as a clean and welcoming place to stay. Whether one is looking for a quiet, cozy room or modern amenities in a clean, comfortable environment, Holiday Inn - Hamburg - Berliner Tor delivers with consistent quality and attentive service.

Staff
At Holiday Inn - Hamburg - Berliner Tor by IHG, the staff consistently earns high praise from guests for their friendly and helpful demeanor. The reception team is frequently highlighted for their warm welcome, professionalism and ability to handle stressful situations with a smile. Many guests felt warmly received, noting that their requests were accommodated promptly and efficiently.

The service team, including bar and housekeeping staff, are also often mentioned for their attentiveness and courteousness. Though there are occasional mentions of overwhelmed breakfast staff or a less-than-friendly cleaning crew, the vast majority of interactions with staff members are positive.

Guests appreciated the friendly and accommodating nature of the employees with many going above and beyond to ensure a pleasant stay. The service was noted to be quick and efficient, particularly during check-in and check-out processes. The overall atmosphere created by the hotel staff was one of comfort and welcome, contributing significantly to guests' enjoyable experiences.

Despite a few isolated incidents of rudeness or oversight, the dedicated and passionate approach of the staff seemed to shine through. Whether it’s at the reception, restaurant or in maintaining room cleanliness, the staff's commitment to guest satisfaction is evident. The multilingual and multicultural team further adds to the inclusive and accommodating environment, making Holiday Inn - Hamburg - Berliner Tor a commendable choice for travelers.

Wi-Fi
The Holiday Inn in Hamburg's Berliner Tor neighborhood receives mostly positive reviews for its WiFi services. Guests appreciate the free WiFi, which is described as fast, strong and reliable throughout the hotel premises. Many reviewers commend the connection's stability, noting that the internet worked quickly and without issues.

However, some guests experienced inconsistent WiFi performance, particularly in certain areas such as rooms on higher floors, where the signal was weak or non-existent. A few had to go to the lobby for a better connection to attend meetings or download content. Occasionally, the WiFi cut out intermittently or had slow speeds, impacting the overall experience. Despite these occasional drawbacks, the majority of travelers found the WiFi service to be satisfactory, contributing to a comfortable stay.

Overall, while the WiFi at Holiday Inn Hamburg - Berliner Tor generally stands out for its speed and dependability, there are sporadic issues with connectivity in specific areas of the hotel.

Gym
The gym at Holiday Inn - Hamburg - Berliner Tor by IHG, has received various reviews from guests, mostly highlighting positive aspects. It features a modern, spacious and well-maintained facility that includes a sauna and a range of fitness equipment. Many guests described the gym as clean and adequately equipped, noting that it had everything one might need for a good workout. The fitness and wellness areas, including the sauna, are also praised for being accessible, clean and enjoyable, providing a pleasant experience, especially on rainy days.

However, there are some minor criticisms with a few guests mentioning that the treadmill was broken and the fitness area could be small and crowded at peak times. Despite these occasional issues, the overall sentiment remains positive with many visitors appreciating the well-equipped facilities and 24/7 access that the hotel offers, which allows for flexibility in workout schedules. The gym does appear to meet general expectations, making it a valuable amenity for guests staying at the hotel.

Parking
When planning a stay at Holiday Inn - Hamburg - Berliner Tor, potential guests should be aware of the mixed reviews regarding the hotel's parking facilities. On the positive side, the hotel offers an underground garage and parking is conveniently available right on-site. Clean and secure, this garage even includes charging stations for electric vehicles, a valuable perk for eco-conscious travelers.

However, many reviews highlight the high costs associated with parking at the hotel. Fees typically range between 17 to 29 euros per day, which several guests found excessively expensive. Additionally, the availability of parking spaces can be an issue with some travelers reporting difficulty in finding a spot or experiencing overcrowded conditions. There's also mention of narrow spaces and confusing parking instructions upon arrival.

For those looking to save on parking, free on-street parking is an option in the surrounding area, though it may still be subject to availability. Public parking is also accessible nearby, which might be more cost-effective for extended stays.

Overall, while the hotel provides the convenience of on-site parking, guests might find exploring alternative parking solutions worthwhile to avoid the steep fees associated with the hotel’s garage.

EV charging stations
At the Holiday Inn - Hamburg - Berliner Tor by IHG, a significant positive aspect highlighted by guests is the availability of electric vehicle (EV) charging stations. While a few reviews indicate a lack of such facilities, the majority praise the presence of numerous charging points for electric vehicles. Visitors can conveniently charge their cars inside the underground parking garage, where it is noted that the charging is included in the price of parking, although some mention a daily fee of €10. Additionally, there are free EV charging stations available, contributing to a hassle-free experience for electric vehicle users. While one review points out the non-existence of these facilities, multiple others affirm the availability of EV charging spots, making it clear that electric vehicle drivers can expect reliable charging options at this hotel.

Family
The Holiday Inn - Hamburg - Berliner Tor by IHG, is highly regarded as an excellent choice for family trips. Guests consistently praise the hotel for its family-friendly atmosphere and accommodating staff. Families can enjoy spacious and comfortable rooms with plenty of space for extra beds and triple room configurations. The cozy environment is enhanced by thoughtful touches, such as surprises ready in the room for special occasions.

Children seem to have a wonderful time here with facilities like a kids play area and activities suitable for various age groups. The hotel includes family-friendly services which were greatly appreciated by guests. The on-site restaurant is also highlighted as being family-oriented, providing a convenient and enjoyable dining experience for everyone.

Despite minor issues like delayed baby cot deliveries, the overall consensus is that this hotel is an ideal spot for family fun. The hotel offers great amenities, a child-friendly staff and a hassle-free experience, making it a highly recommended destination for families visiting Hamburg.

Business
Holiday Inn - Hamburg - Berliner Tor by IHG, is highly praised for its suitability for business travelers. The hotel's great location, particularly notable for business trips, offers excellent public transport connections and proximity to the Berliner Bogen conference center. This makes it a convenient choice for those with company branches nearby or attending conferences.

The accommodations are described as quiet and functional, which is ideal for short business stays. The hotel features well-equipped meeting rooms and a business center, both of which are highly regarded. The business services and professional setting ensure an efficient and successful stay for corporate travelers. Amenities such as pressing boards and irons in the rooms add to its convenience.

However, the long lines during check-in and occasional personnel shortages were noted as drawbacks. Additionally, while the hotel offers a business center and a dedicated working space in the lobby, the room Wi-Fi was mentioned to be poor.

Overall, the Holiday Inn - Hamburg - Berliner Tor stands out with its clean, modern facilities and an excellent business setup, making it a top choice for business trips to Hamburg.

Accessible
Holiday Inn - Hamburg - Berliner Tor, an IHG Hotel, stands out for its superb accessibility, making it a favorable choice for guests with disabilities. The hotel is designed with accessibility in mind, featuring wide corridors, an appropriate-height elevator system and wheelchair-accessible facilities, including bathrooms and paths. The accessible rooms are spacious and equipped with thoughtful features, ensuring a comfortable stay for guests with special needs.

Guests appreciate the hotel’s convenient location with great connectivity to public transport, including the S-Bahn, U-Bahn and bus services, despite some challenges due to construction around the subway station. The on-site underground parking lot further enhances accessibility for those traveling by car.

Additionally, the hotel's quiet rooms and safety measures, such as elevator access restricted to room cardholders, contribute to a peaceful and secure environment. While there are areas for improvement, such as providing more storage surfaces in wheelchair-accessible rooms and addressing the elevator issues, overall, the Holiday Inn - Hamburg - Berliner Tor offers excellent comfort and accessibility, making it a well-suited option for both leisure and business travelers with mobility needs.

Luxury
Holiday Inn - Hamburg - Berliner Tor by IHG, offers a blend of luxury and modernity that elevates the guest experience. The hotel stands out with its luxurious bathrooms, complete with top-tier amenities and bedding and linens that promise a restful night's sleep. Guests repeatedly highlight the modern furnishings and high-class furniture, giving the hotel a sleek and contemporary feel. The spacious rooms, featuring huge comfortable beds, further emphasize the upscale ambiance.

Customer service at the hotel receives favorable mentions, complementing the luxurious atmosphere with attentive and high-quality service. The facility is described as elegant and well-maintained, meeting the expectations of a luxury hotel. Boutique-style amenities add a unique touch to the overall quality of the stay.

Although some guests felt that the minibar service could be improved and the pricing might be a bit steep for what is offered, the luxurious aspects of the hotel, including its exceptional ambiance and modern look, generally leave a positive impression. The property is noted for being very new and clean, ensuring a fresh and high-quality environment for all guests. The breakfast selection is praised, though a few guests noted the absence of fish.

In summary, Holiday Inn - Hamburg - Berliner Tor combines luxury and comfort with modern amenities and stylish decor, making it a top choice for travelers seeking both elegance and contemporary convenience.


No, Holiday Inn - Hamburg - Berliner Tor by IHG doesn't have any pool.

No, a spa isn't available at Holiday Inn - Hamburg - Berliner Tor by IHG.

No, Holiday Inn - Hamburg - Berliner Tor by IHG doesn't allow dogs.

Yes, parking facilities are available at Holiday Inn - Hamburg - Berliner Tor by IHG.

Yes, Holiday Inn - Hamburg - Berliner Tor by IHG has a gym.

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