Mercure Hai Phong
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Summary of reviewsMercure Hai Phong stands out as a premier choice for travelers, primarily due to its prime location in the heart of the city. Its central setting allows easy exploration of a plethora of nearby eateries, shops, and local attractions, offering guests a rich urban experience. The hotel's facilities, including spacious and modern accommodations, receive high marks for their cleanliness and stylish decor, providing excellent views that enhance the overall value for money.
The breakfast service at Mercure Hai Phong is a noteworthy highlight, with a diverse buffet that includes both oriental and western options, accommodating various palates, including menu items catering to Korean guests. The freshness and variety of breakfast offerings contribute to a memorable dining experience, although there is room for improvement in value matching the price.
Guests consistently praise the hotel's staff for their exceptional service, marked by friendliness, politeness, and a readiness to assist with any requests. This high level of customer service extends from the front desk to the restaurant staff, significantly contributing to the hotel's positive reputation.
While the rooms are well-received for their modern amenities and lovely decor, there are occasional mentions of minor inconveniences such as air conditioning issues and soundproofing. Nonetheless, these are addressed promptly by the attentive staff. Additionally, the rooftop pool provides a stunning panoramic view of the city, despite occasional closures, making it a popular feature among guests seeking relaxation.
The hotel also offers underground parking, although some guests find the space limited and the layout could be more efficient. Nevertheless, the overall luxurious experience, reminiscent of a five-star hotel, remains largely untainted by these minor parking challenges.
In summary, Mercure Hai Phong combines a strategic location, high-quality service, and modern accommodations to provide a comfortable and welcoming experience, solidifying its appeal as a top choice for visitors to the area.
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The breakfast service at Mercure Hai Phong is a noteworthy highlight, with a diverse buffet that includes both oriental and western options, accommodating various palates, including menu items catering to Korean guests. The freshness and variety of breakfast offerings contribute to a memorable dining experience, although there is room for improvement in value matching the price.
Guests consistently praise the hotel's staff for their exceptional service, marked by friendliness, politeness, and a readiness to assist with any requests. This high level of customer service extends from the front desk to the restaurant staff, significantly contributing to the hotel's positive reputation.
While the rooms are well-received for their modern amenities and lovely decor, there are occasional mentions of minor inconveniences such as air conditioning issues and soundproofing. Nonetheless, these are addressed promptly by the attentive staff. Additionally, the rooftop pool provides a stunning panoramic view of the city, despite occasional closures, making it a popular feature among guests seeking relaxation.
The hotel also offers underground parking, although some guests find the space limited and the layout could be more efficient. Nevertheless, the overall luxurious experience, reminiscent of a five-star hotel, remains largely untainted by these minor parking challenges.
In summary, Mercure Hai Phong combines a strategic location, high-quality service, and modern accommodations to provide a comfortable and welcoming experience, solidifying its appeal as a top choice for visitors to the area.
Hotel Taking Steps Towards Sustainability
This hotel implements several eco-friendly initiatives including the use of eco-friendly cleaning products and toiletries, energy-saving switches, recycling, water-efficient showers, and LED lighting. It is also listed on EcoHotels.com.
Business Hotel
While specific business amenities are not detailed in the provided data, Mercure hotels generally offer services and facilities catering to business travelers. It is a centrally located hotel and is suitable for business trips.
Accessible Hotel
This hotel is wheelchair accessible and offers wheelchair access to common and public areas. Accessible on-site restaurants and lounges are also available.
Luxury Hotel
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Rooftop Pool Panoramic View Pool Outdoor Pool
Hotel with Parking
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Hotel with Rooftop Pool
Guest Reviews
Mercure Hai Phong boasts a prime location in the heart of the city, making it an excellent choice for travelers seeking convenience and accessibility. The hotel's central positioning allows guests to easily explore the surrounding area on foot, taking advantage of a multitude of nearby eateries, shops, and local attractions. For those interested in tasting the local cuisine, the hotel is surrounded by a variety of restaurants catering to different price ranges, providing a rich culinary experience. This strategic location also facilitates easy access to popular destinations such as Cat Ba and Do Son. The combination of the hotel's central setting, spacious rooms, and friendly staff contributes to a comfortable stay, supplemented by the added benefits of being close to family and friends for some guests. The clean and modern accommodations offer excellent views, and the overall value for money makes Mercure Hai Phong a standout choice for visitors to the city.
At Mercure Hai Phong, the breakfast experience generally receives favorable nods from guests, being described as delicious and well-prepared. The breakfast buffet stands out for its diverse menu, offering a blend of oriental and western options. Many guests appreciate the variety and freshness, with the menu surprising diners by changing slightly each day. Additionally, there is a special option for Korean guests, which underscores the effort to cater to diverse palates. While some found the breakfast hours early, the overall consensus is that the abundant choices and quality taste make it a notable feature of the stay. However, a few felt the price did not match the offering, suggesting room for improvement in value. Despite this, the sustainability and attention to detail in the breakfast service are highlighted as strengths.
Mercure Hai Phong offers a mix of room experiences, generally leaning towards the positive. Guests frequently highlight the hotel's modern and clean atmosphere, complemented by comfortably furnished rooms that impress with their spaciousness and smart organization. The rooms come well-equipped with modern facilities, and many visitors appreciate their lovely decor and beautiful views. However, there are occasional mentions of minor inconveniences, such as the air conditioning and refrigerators not functioning optimally, and instances where soundproofing could be improved. Despite these issues, the hotel staff's prompt response to requests such as providing bathrobes is noted, enhancing the overall guest experience.
Mercure Hai Phong consistently earns praise for its cleanliness, with guests frequently highlighting the spotless condition of both public spaces and guest rooms. The hotel's modern and stylish design adds to its appeal, while the rooftop pool and on-site massage services offer excellent opportunities for relaxation. The staff receives commendations for their friendly demeanor, contributing to a welcoming atmosphere. Although some travelers mention the hotel feels somewhat impersonal and note minor issues like the soundproofing of doors, it overall provides a positive experience with a good balance of cost and benefit. The hotel's location is convenient, situated near bars and restaurants, though it can be challenging to find initially, requiring guests to reach the reception on the fifth floor. Despite these minor drawbacks, the cleanliness and thoughtful amenities make Mercure Hai Phong a reliable choice for visitors to the area.
The Mercure Hai Phong is consistently praised for its outstanding staff, who provide an exceptional level of service that guests find genuinely remarkable. Visitors frequently highlight the politeness, friendliness, and enthusiasm of the staff, noting their readiness to assist in every situation. The breakfast and restaurant staff receive special commendation for their attentiveness and welcoming attitude.
The front desk team stands out with their efficient service, often accommodating early check-ins and offering useful local information, such as details about city festivals and transportation options. The housekeeping team's commitment to maintaining top-notch cleanliness is also widely appreciated.
Guests consistently describe the staff as enthusiastic and proactive, with some reviewers emphasizing how quick and eager they are to help, whether it's carrying luggage or interacting positively with children. Across the board, the staff's professionalism and warm customer service contribute significantly to the hotel's positive reputation, making it a standout choice for travelers seeking a comfortable and hospitable stay.
The Mercure Hai Phong boasts a remarkable rooftop pool that has garnered considerable praise for its stunning panoramic views of the city. Guests frequently highlight the fantastic surroundings and excellent amenities available at this elevated oasis. While some visitors faced disappointment due to temporary closures for maintenance or holiday schedules, the overall sentiment remains positive, emphasizing the pool's appeal. Additionally, the hotel's clean and friendly service contributes to a welcoming atmosphere. Despite occasional service interruptions, the pool continues to be a standout feature for those seeking relaxation amidst breathtaking scenery.
The Mercure Hai Phong offers a stunning location with clean rooms and excellent views that contribute to a luxurious experience akin to a five-star hotel. However, the hotel's parking facilities seem to present a challenge for some visitors. Guests have noted that the parking space is small, and instances of improper parking lead to inefficient use of available spots. Access to the reception and vehicle exits could benefit from improved layout and management. Despite these setbacks, the existence of underground parking provides some convenience for travelers. Additionally, reception is located on the 5th floor, which may require some navigation. Although there are minor challenges with accessing free parking tickets in a timely manner, the overall quality of the hotel does shine through.
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Location
Breakfast
Rooms
Cleanliness
Staff
The front desk team stands out with their efficient service, often accommodating early check-ins and offering useful local information, such as details about city festivals and transportation options. The housekeeping team's commitment to maintaining top-notch cleanliness is also widely appreciated.
Guests consistently describe the staff as enthusiastic and proactive, with some reviewers emphasizing how quick and eager they are to help, whether it's carrying luggage or interacting positively with children. Across the board, the staff's professionalism and warm customer service contribute significantly to the hotel's positive reputation, making it a standout choice for travelers seeking a comfortable and hospitable stay.
Pool
Parking
Yes, Mercure Hai Phong has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.
Yes, a spa is available at Mercure Hai Phong.
No, Mercure Hai Phong doesn't allow dogs.
Yes, parking facilities are available at Mercure Hai Phong.
Yes, Mercure Hai Phong has a gym.
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