Mercure Hotel Hagen
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Summary of reviewsMercure Hotel Hagen is frequently praised for its convenient and quiet location, making it a prime spot for both business and leisure visitors. Its central positioning offers easy access to the city hall, Stadthalle and the Elbershallen and it’s only a short walk from the city center where various restaurants and shops can be found. The hotel also boasts ample parking facilities and close proximity to public transportation.
The breakfast at Mercure Hotel Hagen is highly regarded with guests often describing it as extensive, delicious and well-stocked, featuring a broad range of options that cater to diverse tastes. However, dinner services have received mixed reviews due to limited availability and occasionally disappointing menu offerings, prompting some guests to seek dining alternatives nearby.
Regarding the accommodations, guests frequently mention the rooms' spaciousness, cleanliness and comfort. While a few guests have noted some dated furnishings and maintenance issues, the general impression remains positive. The beds, although comfortable for many, have received mixed feedback on the softness of the mattresses.
Cleanliness throughout the hotel is consistently praised, contributing to its welcoming atmosphere. The staff at Mercure Hotel Hagen stand out for their friendliness and helpfulness, often enhancing the overall guest experience. However, some incidents of inconsistent service were noted.
The spa facilities, particularly the sauna, are highlighted as excellent, providing a relaxing and high-quality experience. The gym, while appreciated for being a good addition, could benefit from better maintenance and servicing.
Parking amenities are notably convenient and ample, although the additional daily fee and full parking lots during local events have been mentioned as minor drawbacks.
Mercure Hotel Hagen is also recognized as a family-friendly establishment with spacious rooms and thoughtful accommodations for children, further supporting a comfortable and enjoyable stay for families.
Overall, Mercure Hotel Hagen offers a pleasant and well-rounded experience with strong points in location, staff service, breakfast and cleanliness, despite some areas needing improvement, particularly in dining services and room maintenance.
Categories
The breakfast at Mercure Hotel Hagen is highly regarded with guests often describing it as extensive, delicious and well-stocked, featuring a broad range of options that cater to diverse tastes. However, dinner services have received mixed reviews due to limited availability and occasionally disappointing menu offerings, prompting some guests to seek dining alternatives nearby.
Regarding the accommodations, guests frequently mention the rooms' spaciousness, cleanliness and comfort. While a few guests have noted some dated furnishings and maintenance issues, the general impression remains positive. The beds, although comfortable for many, have received mixed feedback on the softness of the mattresses.
Cleanliness throughout the hotel is consistently praised, contributing to its welcoming atmosphere. The staff at Mercure Hotel Hagen stand out for their friendliness and helpfulness, often enhancing the overall guest experience. However, some incidents of inconsistent service were noted.
The spa facilities, particularly the sauna, are highlighted as excellent, providing a relaxing and high-quality experience. The gym, while appreciated for being a good addition, could benefit from better maintenance and servicing.
Parking amenities are notably convenient and ample, although the additional daily fee and full parking lots during local events have been mentioned as minor drawbacks.
Mercure Hotel Hagen is also recognized as a family-friendly establishment with spacious rooms and thoughtful accommodations for children, further supporting a comfortable and enjoyable stay for families.
Overall, Mercure Hotel Hagen offers a pleasant and well-rounded experience with strong points in location, staff service, breakfast and cleanliness, despite some areas needing improvement, particularly in dining services and room maintenance.
Dog Friendly Hotel
This hotel welcomes pets. Specific amenities for pets are not detailed, but its established presence suggests a reliable experience for guests with dogs.
Hotel with Parking
This 4-star hotel is conveniently located next to the Stadthalle Hagen and offers on-site parking. It provides secure parking for guests and has accessible parking spaces. The hotel is also near the A1, A45, and A46 motorways.
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
Nestled in a quiet yet well-served area, Mercure Hotel Hagen boasts a very good location that guests frequently praise. Its central positioning provides direct connections to the city hall and the Stadthalle, making it ideal for those attending events or concerts. The hotel's proximity to public transportation, including a bus stop right at the doorstep, ensures easy access to various city attractions. A mere 10-minute walk brings guests to the bustling city center, where numerous restaurants and supermarkets await. The Elbershallen is also within walking distance, enhancing the convenience for visitors.
Despite being centrally located, the hotel offers a peaceful night's sleep, particularly in rooms situated at the back of the building. Ample parking facilities, either underneath the house or in front, add to the convenience. The quiet yet central location makes it perfect for short trips, city visits or attending local events.
Guests appreciate the friendly and helpful staff and the comfort of the hotel, though some mention it is a bit dated. Nevertheless, the interior is clean and well-maintained. Overall, the Mercure Hotel Hagen is praised for its excellent location, whether for business, leisure or simply exploring the city.
The breakfast experience at Mercure Hotel Hagen generally received high praise from guests with a majority highlighting the great selection and quality. Reviews consistently describe the breakfast as good, very good and even outstanding, noting the abundance and variety of options available. Guests particularly appreciated the rich selection, including fresh fruits and varied dishes, ensuring that "nothing was missing" during their morning meal. The extensive breakfast buffet, featuring local products and a broad range of choices, added to the positive impressions with specific mentions of the breakfast being both delicious and well-stocked from as early as 6:30 am until 11 am.
However, a few reviews pointed out that there were areas for improvement. Some guests felt that the selection could be more extensive, particularly for children and vegetarians, while others noted issues such as lukewarm tea water or the need for more staff. Despite these minor critiques, the overall consensus remained favorable with many guests emphasizing the delightful and plentiful breakfast experience, complemented by friendly and helpful staff.
Guests have frequently commented on their disappointing experiences regarding dinner at the Mercure Hotel Hagen. Many found the restaurant services subpar, noting that it often remained closed in the evenings or during weekends, mainly due to staff shortages. When operational, the dinner options were limited and sometimes overpriced with offerings like frozen schnitzels and lackluster buffets receiving criticism. The bar also faced sporadic closures, which left many guests seeking dining alternatives in the nearby city.
Despite these challenges, there were mentions of good menu options on occasion. However, the overall sentiment about the dinner experience suggests inefficiencies and unmet expectations, especially from a 4-star hotel. The combination of closed facilities, limited choices and occasional poor service has led to a notable decline in the dining satisfaction among guests.
Mercure Hotel Hagen has garnered a range of reviews highlighting various aspects of its rooms. Positively, guests frequently mentioned the spaciousness of the rooms, describing them as large, comfortably furnished and well-equipped. Cleanliness is a notable strong point with many remarks about the rooms being very clean and the overall hotel maintaining a tidy environment. The beds are often reported as comfortable and the rooms quiet, offering a peaceful stay. Modern amenities, such as a well-maintained sauna and efficient room facilities, are appreciated.
However, the hotel also faces some consistent criticisms. Bathrooms are commonly described as too small and certain rooms are noted as being noisy, possibly due to external events. The lack of air conditioning is mentioned, leading to warm and sometimes stuffy rooms. Additionally, outdated furnishings and visible wear and tear detract from the overall experience. Issues like missing minibars, insufficient room cleaning and certain maintenance problems, such as faulty showers and room odors, were also points of concern for some guests.
Despite these drawbacks, the hotel’s breakfast is generally well-received with guests noting nothing was missing. While the reception and hospitality are often praised, there remain areas for improvement, particularly regarding room maintenance and climate control. Overall, Mercure Hotel Hagen provides spacious and clean accommodations with room for enhancements in guest comfort and modern amenities.
The beds at the Mercure Hotel Hagen receive mixed feedback from guests with a significant emphasis on comfort. Many reviews highlight the super comfortable and very comfortable beds, often describing them as soft and cozy. However, the comfort can come with some caveats; several guests note that the mattresses can be excessively soft or worn out, leading to discomfort in some instances.
There are mentions of beds occasionally being separated or moving apart, particularly in double bed setups, which some guests found inconvenient. A few reviews pointed out specific issues like worn-out and sagging mattresses and the occasional hard mattress that wasn't to everyone’s liking.
Despite these issues, the beds are generally seen as a strong point of the hotel with guests frequently complementing both the beds and pillows. Cleanliness of the beds also receives positive acknowledgment, adding to the overall comfort.
However, there are occasional remarks about the size and suitability of the beds, where some beds were considered too narrow or better suited for a single person rather than a couple. The availability of only one pillow per bed also detracted from the experience for some.
In summary, while the beds at Mercure Hotel Hagen are often praised for their comfort, it seems that the experience can vary. Most guests will likely enjoy a comfortable night's sleep, though there may be occasional issues with mattress firmness and bed setup.
Mercure Hotel Hagen, nestled in a convenient and centrally located part of town, consistently receives praise for its commitment to cleanliness. Guests often highlight the cleanliness of the rooms and common areas, using terms like "very clean," "spotless clean," and "clean and tidy." Despite a few mentions of minor issues like stained carpets, clogged drains and some areas needing attention, the overall impression is one of a well-maintained and hygienic environment.
The friendly and attentive staff further enhance the guest experience, often cited as super friendly and making the stay pleasant. The hotel's location is also noted as quiet, contributing to a relaxing atmosphere. However, some reviews mention that the facilities are somewhat dated and a few specific areas, such as the windows and parking lot, could benefit from more frequent cleaning.
Breakfast at the hotel draws mixed opinions with a well-rounded selection appreciated by many, despite some expressing a desire for a better variety, particularly vegan options.
Overall, Mercure Hotel Hagen stands out as a generally clean and convenient option, combining a pleasant stay with friendly service, despite a few areas with room for improvement.
The staff at Mercure Hotel Hagen generally receive glowing reviews. Guests frequently highlight their friendliness and helpfulness, characterizing the team as attentive, accommodating and professional. Numerous mentions of friendly receptions, courteous service and responsive staff create an overall image of a dedicated and efficient team.
At the breakfast buffet and bar, visitors appreciate kind and attentive hospitality, making morning and evening interactions pleasant. Despite occasional remarks about the staff being overwhelmed or unaccommodating, these instances seem to be exceptions rather than the rule. Notably, a few reviews mention specific unhelpful or unfriendly behavior at the reception, suggesting some room for improvement in consistency.
Overall, guests enjoy a personable and supportive environment, which greatly enhances their stay at the hotel. The commitment to service from the hotel staff often leaves a positive impression, ensuring that guests feel welcomed and assisted throughout their visit.
Reviews for the Mercure Hotel Hagen indicate that the WiFi at the hotel has been a source of dissatisfaction for many guests. Despite some positive mentions about good WiFi in the hotel rooms generally, the connectivity appears to be consistently problematic. Reports highlight that the WiFi signal is particularly weak or completely unavailable in specific rooms, such as room 618 and on the 6th floor. Although there are positive mentions of good WiFi on the 6th floor, others experienced poor support and occasional dropouts. Throughout the reviews, there are numerous complaints about poor and slow internet connections, even in communal areas like the dining area. Overall, the feedback suggests a significant need for improvement in the hotel's WiFi service to meet the guests' expectations.
The spa experience at Mercure Hotel Hagen receives considerable praise from guests, particularly for its sauna offerings. The modern, large sauna is frequently highlighted as a standout feature, described as being both nice and of high quality. Guests appreciate the exclusive atmosphere in the sauna area, which is well-maintained, clean and beautifully designed. The hotel provides added conveniences such as free bathrobes and slippers for sauna users, enhancing the overall experience.
Alongside the sauna, the fitness room garners positive remarks, noted for being a great complement to the spa facilities. Although described as small, both the fitness area and sauna are valued for their quality and usability. Additionally, guests can take advantage of a pleasant outdoor lounge area, rounding out the wellness amenities. Overall, the spa facilities, including the sauna and fitness room, contribute significantly to a relaxing and enjoyable stay at the hotel.
The Mercure Hotel Hagen offers a gym that is generally well-received by its guests. Many appreciate the gym for being large, well-equipped and nicely maintained. Access to the fitness facilities is complimentary, which is a welcome perk for visitors. While some guests found the fitness area to be small, it is still regarded as a nice addition. However, a few reviewers noted that the fitness equipment could be cleaner and mentioned that the fitness room could benefit from more servicing. The gym's temperature can be excessively heated due to its proximity to the sauna. Despite these minor drawbacks, the gym remains a popular feature for guests looking to stay active during their visit.
Guests at the Mercure Hotel Hagen have commented positively on the availability and convenience of parking with many noting free spaces at the hotel and plenty of parking overall. There is also the benefit of rain-protected and covered parking near the entrance. For those driving in, the hotel is well accessible by car, making arrival and departure very convenient.
However, several reviews point out that parking is often charged with an 8€ daily fee being common, although some guests find this price reasonable. Others believe the cost is excessive, suggesting that free parking is available nearby at the town hall. Additionally, there are no charging stations for electric cars and at times, the parking areas can become full, especially during events at the town hall.
While the parking lot itself is described as generally good, some areas are noted to be littered, not always well-maintained and can be tricky to navigate due to pillars. Despite these minor inconveniences, overall parking was sufficient and considered practical for many visitors.
Mercure Hotel Hagen proves to be a family-friendly destination, offering a range of accommodations and amenities that cater specifically to the needs of families. Guests have noted the large, spacious rooms that are capable of comfortably fitting a family of four. These family rooms are well-prepared and furnished with comfortable beds, including extra beds when necessary. The hotel is accommodating to families with a special focus on ensuring that everything is ready for children.
There are child-friendly facilities and games available, making it an ideal spot for a family weekend. Guest reviews highlight the staff's accommodating nature towards families, providing comforts like additional trash cans for diapers to ensure convenience. The family suites are notably spacious with separate beds and enough room to fit an entire family comfortably.
While the reviews are overwhelmingly positive regarding the family accommodations, a few drawbacks were mentioned. Some felt the sofa bed for children was below expectations and that wardrobe space was insufficient for a family’s needs. Additionally, there were instances where extra beds were not automatically provided.
Overall, Mercure Hotel Hagen maintains a strong reputation as a family-friendly hotel, offering comfort, space and thoughtful amenities to ensure a pleasant stay for guests of all ages.
Mercure Hotel Hagen has been the subject of mixed reviews with many guests questioning its 4-star rating. Several visitors have highlighted that the hotel's facilities and services do not align with their expectations of a four-star establishment. Criticisms include the absence of essential amenities such as a minibar and fridge, which are deemed crucial for maintaining a four-star standard. Other concerns raised pertain to the overall outdated condition of the hotel, including the aged bathroom furnishings and lackluster breakfast offerings, which some found both minimal and lacking charm.
The cleanliness has been noted positively by some, but is overshadowed by issues such as mold in the bathrooms and an inconveniently high entry into the bathtubs. Security and pricing were also problematic with guests feeling these were not up to four-star standards, especially given the lack of a recognized front door. The value for money was a point of contention with several reviewers indicating that the price-performance ratio did not justify the hotel’s star rating.
In summary, while there are aspects of the Mercure Hotel Hagen that meet four-star expectations, the prevailing sentiment among guests suggests that the hotel falls short of its advertised rating, primarily due to its dated facilities and services that do not reflect the quality associated with a four-star designation.
Mercure Hotel Hagen is a well-regarded choice among business travelers, especially those attending events at the nearby Elbershallen or the city hall/convention center. The hotel stands out for its convenient location and good business-oriented amenities. Visitors have found it to be an ideal spot for short business trips, one-night stays and congresses, noting the good facilities for meetings and conferences. Spacious rooms and the overall environment are praised as suitable for business needs.
While the value for money aspect is frequently highlighted, some reviews point out that the business hotel meals are subpar and there are occasional issues with room heating. Despite these minor drawbacks, the hotel generally meets expectations for a reliable business stay, offering easy check-in for meetings and maintaining tidy rooms. The hotel’s business facilities and prime location contribute to a successful stay for many travelers, making it a solid choice for business endeavors in Hagen.
The Mercure Hotel Hagen offers a charming escape ideal for couples seeking a romantic getaway. Guests highlight the romantic ambiance and the pleasant atmosphere, perfect for spending quality time with a partner. The hotel's beautiful, cozy setting enhances the intimacy of the stay, encouraging couples to enjoy leisurely moments, whether in the inviting in-room spa bath or the small seating area inside the hotel. The nearby lake provides an additional touch of romance with lovely walks and picturesque views. Overall, the Mercure Hotel Hagen creates an environment conducive to relaxation and togetherness, making it a favored choice for romantic retreats.
Mercure Hotel Hagen is popular among dog owners and is recognized for its pet-friendly environment. The hotel allows dogs and ensures pets are well accommodated, welcoming and managing them effectively. It is described as dog-friendly with facilities and services that cater well to the needs of families traveling with pets. Friendly service and positive experiences are common for guests traveling with dogs, making it a favorable choice for those looking to travel with their four-legged companions.
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Location
Despite being centrally located, the hotel offers a peaceful night's sleep, particularly in rooms situated at the back of the building. Ample parking facilities, either underneath the house or in front, add to the convenience. The quiet yet central location makes it perfect for short trips, city visits or attending local events.
Guests appreciate the friendly and helpful staff and the comfort of the hotel, though some mention it is a bit dated. Nevertheless, the interior is clean and well-maintained. Overall, the Mercure Hotel Hagen is praised for its excellent location, whether for business, leisure or simply exploring the city.
Breakfast
However, a few reviews pointed out that there were areas for improvement. Some guests felt that the selection could be more extensive, particularly for children and vegetarians, while others noted issues such as lukewarm tea water or the need for more staff. Despite these minor critiques, the overall consensus remained favorable with many guests emphasizing the delightful and plentiful breakfast experience, complemented by friendly and helpful staff.
Dinner
Despite these challenges, there were mentions of good menu options on occasion. However, the overall sentiment about the dinner experience suggests inefficiencies and unmet expectations, especially from a 4-star hotel. The combination of closed facilities, limited choices and occasional poor service has led to a notable decline in the dining satisfaction among guests.
Rooms
However, the hotel also faces some consistent criticisms. Bathrooms are commonly described as too small and certain rooms are noted as being noisy, possibly due to external events. The lack of air conditioning is mentioned, leading to warm and sometimes stuffy rooms. Additionally, outdated furnishings and visible wear and tear detract from the overall experience. Issues like missing minibars, insufficient room cleaning and certain maintenance problems, such as faulty showers and room odors, were also points of concern for some guests.
Despite these drawbacks, the hotel’s breakfast is generally well-received with guests noting nothing was missing. While the reception and hospitality are often praised, there remain areas for improvement, particularly regarding room maintenance and climate control. Overall, Mercure Hotel Hagen provides spacious and clean accommodations with room for enhancements in guest comfort and modern amenities.
Beds
There are mentions of beds occasionally being separated or moving apart, particularly in double bed setups, which some guests found inconvenient. A few reviews pointed out specific issues like worn-out and sagging mattresses and the occasional hard mattress that wasn't to everyone’s liking.
Despite these issues, the beds are generally seen as a strong point of the hotel with guests frequently complementing both the beds and pillows. Cleanliness of the beds also receives positive acknowledgment, adding to the overall comfort.
However, there are occasional remarks about the size and suitability of the beds, where some beds were considered too narrow or better suited for a single person rather than a couple. The availability of only one pillow per bed also detracted from the experience for some.
In summary, while the beds at Mercure Hotel Hagen are often praised for their comfort, it seems that the experience can vary. Most guests will likely enjoy a comfortable night's sleep, though there may be occasional issues with mattress firmness and bed setup.
Cleanliness
The friendly and attentive staff further enhance the guest experience, often cited as super friendly and making the stay pleasant. The hotel's location is also noted as quiet, contributing to a relaxing atmosphere. However, some reviews mention that the facilities are somewhat dated and a few specific areas, such as the windows and parking lot, could benefit from more frequent cleaning.
Breakfast at the hotel draws mixed opinions with a well-rounded selection appreciated by many, despite some expressing a desire for a better variety, particularly vegan options.
Overall, Mercure Hotel Hagen stands out as a generally clean and convenient option, combining a pleasant stay with friendly service, despite a few areas with room for improvement.
Staff
At the breakfast buffet and bar, visitors appreciate kind and attentive hospitality, making morning and evening interactions pleasant. Despite occasional remarks about the staff being overwhelmed or unaccommodating, these instances seem to be exceptions rather than the rule. Notably, a few reviews mention specific unhelpful or unfriendly behavior at the reception, suggesting some room for improvement in consistency.
Overall, guests enjoy a personable and supportive environment, which greatly enhances their stay at the hotel. The commitment to service from the hotel staff often leaves a positive impression, ensuring that guests feel welcomed and assisted throughout their visit.
Wi-Fi
Spa
Alongside the sauna, the fitness room garners positive remarks, noted for being a great complement to the spa facilities. Although described as small, both the fitness area and sauna are valued for their quality and usability. Additionally, guests can take advantage of a pleasant outdoor lounge area, rounding out the wellness amenities. Overall, the spa facilities, including the sauna and fitness room, contribute significantly to a relaxing and enjoyable stay at the hotel.
Gym
Parking
However, several reviews point out that parking is often charged with an 8€ daily fee being common, although some guests find this price reasonable. Others believe the cost is excessive, suggesting that free parking is available nearby at the town hall. Additionally, there are no charging stations for electric cars and at times, the parking areas can become full, especially during events at the town hall.
While the parking lot itself is described as generally good, some areas are noted to be littered, not always well-maintained and can be tricky to navigate due to pillars. Despite these minor inconveniences, overall parking was sufficient and considered practical for many visitors.
Family
There are child-friendly facilities and games available, making it an ideal spot for a family weekend. Guest reviews highlight the staff's accommodating nature towards families, providing comforts like additional trash cans for diapers to ensure convenience. The family suites are notably spacious with separate beds and enough room to fit an entire family comfortably.
While the reviews are overwhelmingly positive regarding the family accommodations, a few drawbacks were mentioned. Some felt the sofa bed for children was below expectations and that wardrobe space was insufficient for a family’s needs. Additionally, there were instances where extra beds were not automatically provided.
Overall, Mercure Hotel Hagen maintains a strong reputation as a family-friendly hotel, offering comfort, space and thoughtful amenities to ensure a pleasant stay for guests of all ages.
4 Star
The cleanliness has been noted positively by some, but is overshadowed by issues such as mold in the bathrooms and an inconveniently high entry into the bathtubs. Security and pricing were also problematic with guests feeling these were not up to four-star standards, especially given the lack of a recognized front door. The value for money was a point of contention with several reviewers indicating that the price-performance ratio did not justify the hotel’s star rating.
In summary, while there are aspects of the Mercure Hotel Hagen that meet four-star expectations, the prevailing sentiment among guests suggests that the hotel falls short of its advertised rating, primarily due to its dated facilities and services that do not reflect the quality associated with a four-star designation.
Business
While the value for money aspect is frequently highlighted, some reviews point out that the business hotel meals are subpar and there are occasional issues with room heating. Despite these minor drawbacks, the hotel generally meets expectations for a reliable business stay, offering easy check-in for meetings and maintaining tidy rooms. The hotel’s business facilities and prime location contribute to a successful stay for many travelers, making it a solid choice for business endeavors in Hagen.
Romantic
Dog Friendly
No, Mercure Hotel Hagen doesn't have any pool.
Yes, a spa is available at Mercure Hotel Hagen.
Yes, Mercure Hotel Hagen welcomes dogs.
Yes, parking facilities are available at Mercure Hotel Hagen.
Yes, Mercure Hotel Hagen has a gym.
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