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Mumu by Bernalo Hotels

Guatape , Via Guatape (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsMumu by Bernalo Hotels is celebrated for its exceptional location, nestled amidst the picturesque beauty of Guatapé, which offers breathtaking views and a tranquil atmosphere ideal for relaxation and exploration. Guests appreciate the easy access to local attractions, including El Peñol, whether they choose to stroll or take a short ride. The setting strikes a perfect balance between vibrant village life and peaceful isolation, enhancing the appeal for both couples and families.

The hotel excels in offering a delightful breakfast experience, serving fresh and varied options on a terrace with stunning views, although some guests note occasional service disorganization. The rooms are praised for their cleanliness, spaciousness, modern decoration, and incredible lake views, with private terraces and jacuzzis providing a cozy retreat. While generally positive, some minor issues with maintenance and room cleanliness have been pointed out.

The commendable staff further enhances the overall experience, consistently recognized for their warmth, attentiveness, and willingness to exceed guest expectations. Despite minor communication issues, the team is lauded for creating an inviting atmosphere that guests appreciate.

Comfortable beds are a standout feature, contributing to the restful stay, though there is some variability in comfort preferences related to mattress firmness and pillow size. Overall, Mumu by Bernalo Hotels offers a serene and appealing stay with a focus on natural beauty, modern comforts, and genuine hospitality, making it a preferred choice for a peaceful retreat.
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Dog Friendly Hotel

This hotel is pet-friendly and offers comfortable accommodations. It provides a convenient location for exploring the area.

Hotel with Free Wi-Fi

This hotel offers guests free Wi-Fi. It is well located in Via Guatape and has good access to local atractions and services.

Hotel with Parking

Mumu by Bernalo Hotels provides free private parking and a complimentary car park. The availability of free and convenient parking on-site is a notable benefit for guests.

Hotel for Adults Only

While not explicitly adult-only, this hotel offers a stylish and modern experience that is well-suited for adults seeking a comfortable and convenient stay.

Small Hotel

Room Types

King Room with Spa Bath The hot tub and spa bath are the standout features of this double room. The double room offers a tea and coffee maker, a dining area, a terrace with lake views as well as a private bathroom featuring a shower. The unit offers 1 bed.

Superior Double Room The unit offers 1 bed.

About Mumu by Bernalo Hotels

License: 83872

Guest Reviews

Location

Nestled in a picturesque setting, Mumu by Bernalo Hotels stands out as an ideal retreat for travelers seeking both convenience and tranquility. Its location is consistently praised for being remarkably well-positioned in an area of outstanding natural beauty, offering guests easy access to the charming town of Guatapé and other notable attractions like El Peñol. Whether one opts for a leisurely stroll or a short taxi ride, the close proximity to the town center ensures visitors can effortlessly explore local attractions.

Guests frequently highlight the breathtaking views of the surrounding nature, including the lakeside scenery and canopy of trees that enhance the overall experience. The tranquil atmosphere, privacy, and harmonious contact with nature create a serene environment that is perfect for relaxation or adventurous exploration, making it suitable for couples and families alike.

The strategic setting between Guatapé and La Piedra strikes a perfect balance, allowing visitors to enjoy the vibrant village life while basking in peaceful isolation. With facilities that complement the stunning vistas, guests can revel in the cozy, comfortable accommodations which enhance the appeal of this beautiful location.

In conclusion, Mumu by Bernalo Hotels offers an exceptional locale that combines accessibility, breathtaking views, and a serene ambiance, making it a remarkable choice for anyone visiting the Guatapé region.

Breakfast

Mumu by Bernalo Hotels offers a breakfast experience that predominantly impresses guests with its delicious and abundant offerings. The breakfast menu features a range of fresh and varied options, including fruit, eggs, toast, jam, and coffee, catering to diverse dietary preferences such as vegetarian needs. Many guests find the breakfast satisfying and enjoyable, particularly when served on the charming terrace which provides spectacular views of the surrounding area.

However, there are mixed reviews regarding the organization and cordiality of the breakfast service staff. While some visitors appreciate the politeness and friendliness of the staff, others suggest that the service can be disorganized and lacking in enthusiasm, impacting the overall breakfast experience.

Despite occasional issues with service and quality, the hotel generally succeeds in presenting a breakfast that meets guests' expectations, contributing positively to their weekend stay. The setting, coupled with the meal's freshness and balance, is often highlighted as a delightful way to start the day.

Rooms

Mumu by Bernalo Hotels offers guests a delightful experience surrounded by nature and beautiful scenery. Visitors frequently praise the hotel for its very clean and comfortable rooms, describing them as spacious, modern, and well-decorated, with incredible views of the lake. Many rooms come with private terraces, where guests can unwind and enjoy the tranquility of their surroundings. The cabins are particularly highlighted as amazing spaces, providing a cozy and intimate setting that complements the natural environment.

Guests love the large, comfortable beds and the thoughtful amenities like a well-stocked fridge and ample coffee and sugar supplies. The presence of jacuzzis, especially those located on terraces with lake views, adds a special touch to the experience, though there are mentions of needing better maintenance in some cases.

Despite a few critiques regarding room cleanliness and staff service, the overall consensus is positive, attributing a relaxing and dreamy atmosphere to the serene environment. However, attention to detail concerning cleanliness and maintenance, such as non-functioning shower heads and stained bathrobes, should be addressed. Mumu by Bernalo Hotels is recommended for couples seeking a peaceful retreat to connect with nature while enjoying modern comforts.

Beds

At Mumu by Bernalo Hotels, guests frequently highlight the spaciousness and comfort of the beds as a standout feature. Many reviews describe the beds as huge, which adds to the overall comfort, and most guests seem to appreciate this aspect. The coziness of the blankets is also mentioned positively, enhancing the restful experience. However, there are occasional remarks about the firmness of the mattresses and the small size of the pillows and blankets, suggesting some variability in comfort preferences. Despite these minor concerns, the general consensus suggests that Mumu by Bernalo Hotels provides a pleasant and relaxing sleep environment, complemented by a warm hot tub and well-stocked fridge for an all-around enjoyable stay.

Cleanliness

Mumu by Bernalo Hotels frequently impresses visitors with its commitment to cleanliness, making it a noteworthy choice for travelers prioritizing tidiness. Many guests praise the hotel's overall condition, noting the rooms as clean and comfortable. Positive impressions are augmented by the courteous and attentive staff, ensuring a pleasant stay.

The hotel’s facilities often receive commendation for being modern and impeccably clean. Guests particularly enjoy the clean and beautiful ambiance, enhanced by serving excellent food and diligent room service. The scenic views, especially from the jacuzzi, add to the overall appeal.

Nonetheless, not all experiences are flawless. Some reviews mention concerns with the cleanliness of the hot tub and the maintenance of certain areas. Reports of a faint smell of mold and a few instances where the showers and other amenities did not meet expectations suggest inconsistencies.

In summary, Mumu by Bernalo Hotels mostly offers a hygienic and pleasant environment, but some inconsistencies in upkeep have been noted by guests.

Staff

Mumu by Bernalo Hotels appears to be a haven of hospitality, leaving guests thoroughly impressed with its commendable staff. Visitors consistently highlight the friendliness and attentiveness of the team, praising their efforts to ensure all needs are met around the clock. Numerous reviewers point out how the staff extends beyond standard expectations, providing exceptional service that enhances the experience. Key figures such as Geraldine, Reynel, Chucho, Valentina, Julián, Deisy, and "El Mono" receive special mention, underlining their dedication and extraordinary service that made stays unforgettable. Despite minor instances of unclear communication and perceived lack of motivation, guests overwhelmingly describe the staff as kind, helpful, and attentive. The consistent warmth and hospitality exhibited by the team create an inviting atmosphere where guests feel catered to and valued, making it a place many are eager to revisit.

No, Mumu by Bernalo Hotels doesn't have any pool.

No, a spa isn't available at Mumu by Bernalo Hotels.

Yes, Mumu by Bernalo Hotels welcomes dogs.

Yes, parking facilities are available at Mumu by Bernalo Hotels.

No, Mumu by Bernalo Hotels doesn't have a gym.

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