Hotel Suites del Real
Guadalajara
20.63307400,
-103.41452100
,
Av. Lopez Mateos Sur 5045 Col. La Calma, Zapopan Jalisco
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Summary of reviewsHotel Suites del Real receives commendations for its strategic location near Plaza del Sol and the Expo area, making it an excellent choice for both leisure and business travelers. The central location provides easy access to shopping, dining, pharmacies and parks, contributing to its convenience and appeal. Guests appreciate the tranquil surroundings and the friendly, attentive staff, which enhances the overall experience.
The breakfast offerings receive mixed reviews. Some guests praise the variety and quality, particularly of the buffet, although clarity about inclusivity in the reservation is advised. Similarly, while the dinner meals are highlighted for their deliciousness and the excellent service provided by staff, the lack of dinner availability after 3:00 PM and limited surrounding dining options are noted downsides.
Guest feedback about the rooms is polarized. Positive aspects include spacious accommodations, amenities like air conditioning and cable TV and some rooms offering pool views. However, consistent issues with cleanliness and maintenance, such as stained bedding, dusty surfaces and outdated furniture, significantly detract from the experience. Security concerns and reservation mishandling further impact guest satisfaction.
Staff interactions overall receive positive mentions for their warmth and responsiveness despite some isolated criticisms of unhelpful and unfriendly attitudes, particularly at the reception desk. Guests note these issues as inconsistent but highlight the staff's overall dedication to providing a pleasant stay.
Cleanliness remains a critical point with varied feedback. While some guests find the rooms and beds clean and comfortable, significant reports of dirt, neglect and subpar upkeep are prevalent. The pool area, despite being beautifully designed and offering a pleasant ambiance, suffers from cleanliness and maintenance issues.
The Wi-Fi service is a significant pain point with many guests reporting poor or non-existent connectivity, which is particularly problematic for those needing reliable internet access.
The hotel's outdoor pool is visually appealing and well-sized, yet suffers from issues with cold water and inconsistent cleanliness. Despite these drawbacks, it serves as a popular spot, especially on warmer days.
While Hotel Suites del Real is marketed as a 4-star property, numerous reviews dispute this rating due to outdated facilities and inconsistent service quality. However, the value-for-money aspect and the hotel staff’s efforts to maintain standards are recognized positively.
In summary, Hotel Suites del Real offers a blend of convenience, friendly service and good value for money, juxtaposed against significant areas needing improvement, particularly in terms of cleanliness, maintenance and guest services.
Categories
The breakfast offerings receive mixed reviews. Some guests praise the variety and quality, particularly of the buffet, although clarity about inclusivity in the reservation is advised. Similarly, while the dinner meals are highlighted for their deliciousness and the excellent service provided by staff, the lack of dinner availability after 3:00 PM and limited surrounding dining options are noted downsides.
Guest feedback about the rooms is polarized. Positive aspects include spacious accommodations, amenities like air conditioning and cable TV and some rooms offering pool views. However, consistent issues with cleanliness and maintenance, such as stained bedding, dusty surfaces and outdated furniture, significantly detract from the experience. Security concerns and reservation mishandling further impact guest satisfaction.
Staff interactions overall receive positive mentions for their warmth and responsiveness despite some isolated criticisms of unhelpful and unfriendly attitudes, particularly at the reception desk. Guests note these issues as inconsistent but highlight the staff's overall dedication to providing a pleasant stay.
Cleanliness remains a critical point with varied feedback. While some guests find the rooms and beds clean and comfortable, significant reports of dirt, neglect and subpar upkeep are prevalent. The pool area, despite being beautifully designed and offering a pleasant ambiance, suffers from cleanliness and maintenance issues.
The Wi-Fi service is a significant pain point with many guests reporting poor or non-existent connectivity, which is particularly problematic for those needing reliable internet access.
The hotel's outdoor pool is visually appealing and well-sized, yet suffers from issues with cold water and inconsistent cleanliness. Despite these drawbacks, it serves as a popular spot, especially on warmer days.
While Hotel Suites del Real is marketed as a 4-star property, numerous reviews dispute this rating due to outdated facilities and inconsistent service quality. However, the value-for-money aspect and the hotel staff’s efforts to maintain standards are recognized positively.
In summary, Hotel Suites del Real offers a blend of convenience, friendly service and good value for money, juxtaposed against significant areas needing improvement, particularly in terms of cleanliness, maintenance and guest services.
Inn near Nightlife Spots
Inn with Swimming Pool
Outdoor Pool
Inn with Free Wi-Fi
Inn with Parking
Cheap Inn
4-Star Inn
Inn with Outdoor Pool
Guest Reviews
Hotel Suites del Real is highly praised for its exceptional location. Guests appreciate its strategic positioning, which offers easy access to a variety of services, attractions and essential amenities. Located in a central area, the hotel is conveniently near the Plaza del Sol and the Expo area, making it an ideal choice for both leisure and business travelers. Public transportation options are readily accessible, facilitating smooth travel around the city and to the airport.
The hotel is surrounded by numerous dining and shopping opportunities, pharmacies and parks, enhancing the overall convenience and appeal. Guests have noted the tranquility of the location, which adds to the pleasant ambiance of their stay. The excellent value for money, combined with a friendly and attentive staff, further elevates the experience at Hotel Suites del Real. While some reviews mention minor drawbacks regarding the condition of the facilities, the positive highlights about the location significantly outweigh these concerns.
Hotel Suites del Real offers a varied experience when it comes to breakfast options. Some guests appreciated the delicious and excellent offerings, particularly praising the buffet service for its variety and quality. The restaurant, known for its tasty breakfast, opens at 7:30 am, allowing guests to start their day with a satisfying meal. However, it is crucial to note that breakfast is not always included in the reservation costs, especially for those booking through certain platforms like Booking.com. While some enjoyed purchasing breakfast at a reasonable price, other guests were disappointed by the lack of clarity regarding its inclusivity and the average quality of the food on offer. Multiple guests noted a preference for more options when breakfast is included. Overall, while the breakfast experience at Hotel Suites del Real can be enjoyable, prospective visitors should verify whether it is part of their booking to avoid any misunderstandings.
While staying at Hotel Suites del Real, guests highlight several aspects of the dining experience that stand out. Many guests have praised the quality and taste of the food, describing it as very delicious. Staff members in the dining room, especially Diego and Gabriel, receive commendations for their helpfulness, attentiveness and pleasant demeanor, which enhances the dining experience.
However, guests also note some limitations regarding dinner services at the hotel. The restaurant closes quite early, at 3:00 PM, leaving no dinner service or food options available after this time. Additionally, there is no bottled drinking water provided in the rooms, which can be an inconvenience for some. The restaurant is operated by a third party and guests have mentioned that the hotel staff does not extend assistance regarding dining services. Moreover, there are hardly any nearby places to purchase dinner, which may require guests to plan their meals accordingly.
In summary, although the dining experience at Hotel Suites del Real is marked by delicious food and excellent service during its operating hours, the lack of dinner availability post-3:00 PM and limited nearby dining options may pose an inconvenience for some guests.
Hotel Suites del Real offers spacious rooms, which could be quite comfortable and come equipped with amenities like air conditioning and cable TV. Some rooms even feature balconies and large windows with views of the pool. Despite these positive aspects, consistent issues with cleanliness and maintenance overshadow the guest experience. Numerous reviews mention stained bedding, dusty surfaces, dirty floors and bathrooms that require more thorough cleaning.
The furniture in the rooms is often described as old and deteriorated with broken chairs and flickering lights. Many guests noted unpleasant odors in the rooms, ranging from strong chlorine and pipes to cigarette smoke. The air conditioning units, when available, sometimes malfunction and the lack of adequate bedding can lead to discomfort during cooler nights.
Security concerns are prevalent with many guests feeling uneasy due to poorly maintained access doors and inadequate locks. Instances of room changes without proper notice and reservations not being honored as booked add to the frustrations. Additionally, the hotel facilities, including the pool and hallways, are frequently mentioned as neglected and in need of significant renovation.
In summary, while the spacious rooms at Hotel Suites del Real could potentially provide a comfortable stay, the overarching deficiencies in cleanliness, maintenance and security significantly impact the overall guest experience.
Hotel Suites del Real has garnered mixed feedback regarding its beds with a considerable focus on both comfort and cleanliness issues. Many guests have found the beds to be exceptionally comfortable, often highlighting the cozy nature of not just the mattresses but also the pillows. Phrases like "very comfortable beds and pillows" and "comfortable bed" are recurrent in positive reviews, which underscore the positive experiences some guests have had with their accommodations.
However, there are notable concerns. Several reviews mention uncomfortable and worn-out mattresses with descriptions such as "mattresses are uncomfortable" and "super uncomfortable mattress". Some guests specifically note issues with broken and crooked mattresses and instances of bedbugs have been reported.
Cleanliness also appears to be a significant stumbling block. Guests frequently pointed out stained sheets and bedspreads with some even noting disturbing details like sheets stained with blood and hair on the pillows. Cleanliness complaints extend to a "terrible smell of sewage" and beds smelling bad, which could detract from an otherwise comfortable setting.
In summary, while a number of reviews praise the comfort of the beds at Hotel Suites del Real, there are consistent and serious issues regarding mattress condition and overall cleanliness that potential guests should consider.
Hotel Suites del Real receives mixed feedback regarding its cleanliness standards. While some guests appreciate the clear rooms and find them clean and the beds super comfortable, many reviews highlight significant concerns. The primary issues revolve around dirt and neglect with multiple mentions of very dirty and deteriorated conditions, stained and dirty sheets and outdated facilities. Guests specifically pointed out hairs in the shower, mold in corners, sticky stains on furniture and an overall unclean room environment.
The pool area does not fare much better with frequent remarks about dirty pool water and unsafe conditions. Issues extend to general maintenance, including worn-out towels, broken springs and malfunctioning air conditioning. Despite these criticisms, some guests acknowledged clean white sheets and a clear room upon arrival. However, the consistency and quality of cleaning services seem to be a common problem, making it imperative for potential visitors to consider these factors when booking their stay.
Hotel Suites del Real has garnered mixed feedback regarding its staff, but notably, many guests have commended the hotel for its friendly and attentive team. Numerous reviews highlight the warmth and cordiality of the staff with particular praise for how responsive and super friendly they are, often addressing guests' needs promptly and effectively. The cleaning staff receives consistent praise for their attentiveness despite their young age.
However, there are significant criticisms as well. Some guests experienced unfriendly and unhelpful attitudes, especially at the reception desk, noting prolonged check-in times and a lack of assistance. Complaints also include specific instances of rude behavior with some guests mentioning that certain employees appeared to lack knowledge or fail to provide adequate customer service.
Despite these drawbacks, several visitors appreciated the excellent and very kind service offered by various members of the team, which enhanced their overall stay experience. While the feedback is polarized, the positive interaction with the majority of the staff remains a highlight for many travelers.
Hotel Suites del Real has received numerous critiques regarding its WiFi service. Many guests have reported that the WiFi signal is extremely poor, often failing to reach the rooms entirely. Even in areas closer to the reception, the connection remains unreliable. Some guests cited instances where the internet was unavailable, potentially due to issues such as unpaid service suspensions. This lack of connectivity has been a significant inconvenience, particularly for those needing to work during their stay. Overall, the WiFi issues disrupt the experience for guests who rely on a steady internet connection.
Hotel Suites del Real offers a mixed bag of experiences when it comes to their swimming pool. Several guests noted that the pool is beautiful, spacious and provides a great view of the hotel, making it a visually appealing feature of the property. Some found the pool to be well-maintained and luxurious, emphasizing the relaxing atmosphere enhanced by palm trees.
However, there are significant issues with cleanliness and water temperature that have been repeatedly mentioned. Many reviews highlight that the pool is often dirty with murky or soup-like water, indicating that it isn't always properly maintained. The pool water is frequently described as cold or even freezing, as it is not heated or temperature regulated, making it less enjoyable for those looking to swim comfortably.
Overall, while the pool has its aesthetic merits, potential visitors should be prepared for possible lapses in cleanliness and uncomfortably cold water.
Hotel Suites del Real, marketed as a 4-star hotel, has received reviews that cast doubt on this rating. Many guests have expressed disappointment, stating that the hotel does not meet the expectations of a four-star establishment. Visitors cited outdated facilities and raised concerns about whether the hotel truly deserves its rating.
On a brighter note, several reviews mentioned a good price-quality relationship, indicating that while the hotel may fall short of its claimed star rating, the value for money is reasonable. There were also remarks about staff efforts to uphold standards, although consistency seems to be an issue, particularly under pressure. Despite these criticisms, some reviewers noted that certain aspects of the hotel still align with their advertised standards.
In conclusion, Hotel Suites del Real offers a mixed experience with some positive aspects, particularly in value for money, juxtaposed against concerns about its validity as a four-star property.
Hotel Suites del Real boasts an attractively designed outdoor pool that garners varying feedback from guests. Despite the pool's good size and appealing aesthetics, enhanced by surrounding palm trees that create a pleasant atmosphere, it has several notable drawbacks. A recurring comment is the pool's extremely cold water, making it less enjoyable for some guests. Maintenance issues are also mentioned with some reviews highlighting the need for better upkeep. However, on days when the weather is more favorable, the pool can become an enjoyable spot, especially for children. Overall, while the pool has potential due to its design and atmosphere, improvements in heating and maintenance could significantly enhance guest satisfaction.
Location Show Map
Location
The hotel is surrounded by numerous dining and shopping opportunities, pharmacies and parks, enhancing the overall convenience and appeal. Guests have noted the tranquility of the location, which adds to the pleasant ambiance of their stay. The excellent value for money, combined with a friendly and attentive staff, further elevates the experience at Hotel Suites del Real. While some reviews mention minor drawbacks regarding the condition of the facilities, the positive highlights about the location significantly outweigh these concerns.
Breakfast
Dinner
However, guests also note some limitations regarding dinner services at the hotel. The restaurant closes quite early, at 3:00 PM, leaving no dinner service or food options available after this time. Additionally, there is no bottled drinking water provided in the rooms, which can be an inconvenience for some. The restaurant is operated by a third party and guests have mentioned that the hotel staff does not extend assistance regarding dining services. Moreover, there are hardly any nearby places to purchase dinner, which may require guests to plan their meals accordingly.
In summary, although the dining experience at Hotel Suites del Real is marked by delicious food and excellent service during its operating hours, the lack of dinner availability post-3:00 PM and limited nearby dining options may pose an inconvenience for some guests.
Rooms
The furniture in the rooms is often described as old and deteriorated with broken chairs and flickering lights. Many guests noted unpleasant odors in the rooms, ranging from strong chlorine and pipes to cigarette smoke. The air conditioning units, when available, sometimes malfunction and the lack of adequate bedding can lead to discomfort during cooler nights.
Security concerns are prevalent with many guests feeling uneasy due to poorly maintained access doors and inadequate locks. Instances of room changes without proper notice and reservations not being honored as booked add to the frustrations. Additionally, the hotel facilities, including the pool and hallways, are frequently mentioned as neglected and in need of significant renovation.
In summary, while the spacious rooms at Hotel Suites del Real could potentially provide a comfortable stay, the overarching deficiencies in cleanliness, maintenance and security significantly impact the overall guest experience.
Beds
However, there are notable concerns. Several reviews mention uncomfortable and worn-out mattresses with descriptions such as "mattresses are uncomfortable" and "super uncomfortable mattress". Some guests specifically note issues with broken and crooked mattresses and instances of bedbugs have been reported.
Cleanliness also appears to be a significant stumbling block. Guests frequently pointed out stained sheets and bedspreads with some even noting disturbing details like sheets stained with blood and hair on the pillows. Cleanliness complaints extend to a "terrible smell of sewage" and beds smelling bad, which could detract from an otherwise comfortable setting.
In summary, while a number of reviews praise the comfort of the beds at Hotel Suites del Real, there are consistent and serious issues regarding mattress condition and overall cleanliness that potential guests should consider.
Cleanliness
The pool area does not fare much better with frequent remarks about dirty pool water and unsafe conditions. Issues extend to general maintenance, including worn-out towels, broken springs and malfunctioning air conditioning. Despite these criticisms, some guests acknowledged clean white sheets and a clear room upon arrival. However, the consistency and quality of cleaning services seem to be a common problem, making it imperative for potential visitors to consider these factors when booking their stay.
Staff
However, there are significant criticisms as well. Some guests experienced unfriendly and unhelpful attitudes, especially at the reception desk, noting prolonged check-in times and a lack of assistance. Complaints also include specific instances of rude behavior with some guests mentioning that certain employees appeared to lack knowledge or fail to provide adequate customer service.
Despite these drawbacks, several visitors appreciated the excellent and very kind service offered by various members of the team, which enhanced their overall stay experience. While the feedback is polarized, the positive interaction with the majority of the staff remains a highlight for many travelers.
Wi-Fi
Pool
However, there are significant issues with cleanliness and water temperature that have been repeatedly mentioned. Many reviews highlight that the pool is often dirty with murky or soup-like water, indicating that it isn't always properly maintained. The pool water is frequently described as cold or even freezing, as it is not heated or temperature regulated, making it less enjoyable for those looking to swim comfortably.
Overall, while the pool has its aesthetic merits, potential visitors should be prepared for possible lapses in cleanliness and uncomfortably cold water.
4 Star
On a brighter note, several reviews mentioned a good price-quality relationship, indicating that while the hotel may fall short of its claimed star rating, the value for money is reasonable. There were also remarks about staff efforts to uphold standards, although consistency seems to be an issue, particularly under pressure. Despite these criticisms, some reviewers noted that certain aspects of the hotel still align with their advertised standards.
In conclusion, Hotel Suites del Real offers a mixed experience with some positive aspects, particularly in value for money, juxtaposed against concerns about its validity as a four-star property.
Outdoor Pool
Yes, Hotel Suites del Real has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Suites del Real.
No, Hotel Suites del Real doesn't allow dogs.
Yes, parking facilities are available at Hotel Suites del Real.
No, Hotel Suites del Real doesn't have a gym.
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