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Summary of reviewsHoliday Inn Guadalajara Patria-Universidad by IHG, garners considerable praise for its exceptional location and comprehensive amenities, making it a favored choice among travelers. Situated on Av. Patria close to Av. Vallarta, the hotel offers excellent accessibility to various parts of Guadalajara. Guests appreciate its proximity to the 3 de marzo stadium, Plaza Andares and other local conveniences, finding it ideal for both business and leisure purposes. The safe, clean and quiet surroundings further enhance its appeal with seamless routes around Zapopan simplifying commutes.
The rooms are generally spacious, clean and comfortable, highlighted by cozy beds and pillows. Guests laud the diligent housekeeping, contributing to an overall pleasant environment. While certain minor issues such as outdated decor, poor air conditioning and basic amenity deficiencies are noted, these do not significantly detract from the overall positive experience.
Guests commend the hotel's infrastructure and facilities, including a covered pool that families particularly enjoy. The pool's heated and indoor setup ensures comfort, although its small size and early closure are areas with room for improvement. Parking is consistently praised for convenience with covered spaces offering added protection for vehicles.
The staff significantly contribute to the hotel's favorable reviews. Many guests highlight the friendliness, attentiveness and courteousness of the employees with specific mentions of Bruno at reception for his exceptional service. While some reception staff receive mixed feedback, the overall consensus reflects a high level of care and professionalism.
Breakfast at the hotel is noted for its delicious and high-quality offerings, though some guests feel the price is a bit steep for the variety provided. The dinner experience receives mixed feedback; while the food taste and quality are appreciated, a lack of variety and slow service are common concerns.
Families find the hotel welcoming with a peaceful ambiance and family-friendly amenities such as spacious family rooms and the popular covered pool. The location and overall environment make it an attractive choice for those traveling with children.
Overall, Holiday Inn Guadalajara Patria-Universidad excels in providing a comfortable and convenient stay, bolstered by friendly staff, excellent location and commendable amenities, making it a reliable option for various types of travelers visiting Guadalajara. Show more
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Hotel with Swimming Pool
Holiday Inn Guadalajara Patria-Universidad by IHG provides a comfortable pool area suitable for families and business travelers. Its proximity to the university and other attractions adds to its convenience.
Heated Pool Indoor Pool
Accessible Hotel
As an IHG brand hotel, Holiday Inn properties usually offer accessible rooms and facilities in accordance with their brand standards. Specific details were not found in the immediate search results, but IHG generally provides accessibility features.
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism
Is there level-access route (might include lifts) from the road to the rooms?Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms Please specify: King Wheelchair Accesible
In the rooms, does the toilet have support handrails?Yes, in certain rooms Please specify: King Wheelchair Accesible
Are wheelchairs offered to guests who do not come with their own?Yes, for free
Answers last updated by Holiday Inn Guadalajara Patria-Universidad by IHG
This hotel features 2 electric vehicle charging spaces located in the basement of the property. This provides a clear number of available charging points for guests.
3-Star Hotel
Located near Patria Avenue and the University, this Holiday Inn provides a comfortable stay. It offers amenities suitable for both business and leisure travelers. Its location provides easy access to the university area.
Hotel where Extra Health & Safety Measures Have Been Taken
As part of the IHG group, this hotel likely follows corporate-level health and safety standards. These standards typically include enhanced cleaning protocols, social distancing measures, and staff training on hygiene practices to ensure guest safety.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? No
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
IHG Way of Cleaning
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Swimming pool, Bussines Center and Gym are closed until further notice.
Has the hotel closed during the pandemic? No
Answers last updated by Holiday Inn Guadalajara Patria-Universidad by IHG
This Holiday Inn offers both an indoor pool and a dedicated children's pool, making it an excellent choice for families. Guests appreciate the attentive staff and the overall pool facilities.
Standard Queen Room with Two Queen BedsThe spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a shower and a hairdryer. This double room features a safe deposit box, heating and a flat-screen TV. The unit offers 2 beds.
Standard King RoomThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
Standard RoomThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. This double room has a safe deposit box, heating, a flat-screen TV and pool views. The unit has 1 bed.
Premium Queen Room with Two Queen BedsThe double room's kitchenette, which features kitchenware, is available for cooking and storing food. The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.
Premium King RoomThe spacious double room features air conditioning, a coffee machine, as well as a private bathroom boasting a shower and a hairdryer. The double room's kitchenette, which has kitchenware, is available for cooking and storing food. The double room offers a flat-screen TV, a dining area, a safe deposit box and heating. The unit has 1 bed.
King Suite - Non-SmokingThe suite offers air conditioning, a coffee machine, as well as a private bathroom boasting a shower and a hairdryer. The suite provides a dining area, a safe deposit box, heating, as well as a flat-screen TV. The unit has 1 bed.
Suite with Two Queen BedsThe suite features air conditioning, a coffee machine, as well as a private bathroom boasting a shower and a hairdryer. The suite features a flat-screen TV, a dining area, a safe deposit box, as well as heating. The unit has 2 beds.
One-Bedroom King SuiteOffering free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The suite's kitchenette, which has kitchenware and a microwave, is available for cooking and storing food. The spacious air-conditioned suite offers a flat-screen TV, soundproof walls, a tea and coffee maker, a dining area as well as city views. The unit has 1 bed.
Standard King Room - Disability AccessThe spacious double room offers air conditioning, a coffee machine, as well as a private bathroom featuring a shower and a hairdryer. This double room features a safe deposit box, heating and a flat-screen TV. The unit offers 1 bed.
Guest Reviews
Location
Holiday Inn Guadalajara Patria-Universidad by IHG, boasts an excellent location praised by many guests. Positioned on Av. Patria and close to Av. Vallarta, this hotel provides convenient access to various parts of Guadalajara and is particularly ideal for those attending events at the nearby 3 de marzo stadium. Visitors appreciate its proximity to popular spots like Plaza Andares and enjoy the variety of local conveniences.
The hotel is also recognized for being in a safe, clean and quiet area, making it a comfortable choice for travelers. Its location is practical for both leisure and business purposes, offering easy access to workspaces and entertainment venues alike. The seamless routes around Zapopan make commuting straightforward. Repeat guests often find the location perfect for their needs and express a desire to return due to its centrality and accessibility.
Additionally, the hotel is well-regarded for its infrastructure and facilities, including a covered pool that is a hit with families. The attentive and friendly staff add to the overall positive experience, making the Holiday Inn a reliable and pleasant stay for many guests visiting Guadalajara.
Breakfast
The breakfast at Holiday Inn Guadalajara Patria-Universidad by IHG, receives generally positive remarks for its delicious and high-quality offerings. Many guests highlight the breakfast as very delicious with a buffet that is both varied and tasty. The experience includes a range of options that many find satisfying and enjoyable.
However, some aspects might need improvement. Despite the overall good quality, a few guests feel that the breakfast is overpriced for what it offers. There's a call for more variety, including natural juices and refillable drinks. Some guests also noted the service could be improved with waitstaff occasionally appearing to rush guests.
While the breakfast is mostly praised for its flavor and quality, there are a few mixed opinions regarding value and service.
Dinner
The dinner experience at Holiday Inn Guadalajara Patria-Universidad appears to offer mixed impressions. On a positive note, many guests praised the restaurant for its very good and delicious food, highlighting the good seasoning and excellent service. The food quality and taste received commendations with all the food from the restaurant being described as very delicious.
However, there were notable areas of concern. Several guests found the food menu lacking in variety and the dinner service to be slow. Some commented on the food being mediocre and suggested that meals could use a bit more seasoning. There were also remarks about the food and drink prices being higher than expected. Additionally, instances of slow billing service and occasional mistakes by waiters were mentioned, detracting from the overall dining experience.
Overall, while the quality and taste of the food at the Holiday Inn Guadalajara Patria-Universidad are appreciated by many, improvements in service speed and menu variety could enhance the dining experience for guests.
Rooms
Holiday Inn Guadalajara Patria-Universidad by IHG, presents a mix of feedback when it comes to its rooms. Overall, most reviews highlight positive aspects such as the spaciousness and comfort of the rooms. Guests often mention the cleanliness and the comfort provided by the beds and pillows, which contribute to a restful stay. The general layout and size of the rooms are particularly appreciated by most with many guests finding the rooms large and cozy.
However, several issues have been noted that may detract from the overall experience. Complaints often include the lack of basic amenities such as minibars, fridges and hairdryers. Maintenance concerns are another recurring theme with reports of poor air conditioning, problematic showers, clogged installations and outdated decor. Some rooms also seem to suffer from poor lighting, musty smells and other minor cleanliness issues like dirty carpets and dusty areas.
Despite the areas needing improvement, many guests still find the hotel meets their expectations for a comfortable and clean stay, making it a decent option for travelers prioritizing room space and bed comfort.
Beds
The beds at Holiday Inn Guadalajara Patria-Universidad by IHG, are highly praised for their comfort. Many guests highlight the super comfortable beds and pillows, describing them as very comfortable and even amazing. The mattresses receive specific mentions for their excellent comfort, contributing to a restful night's sleep. While some guests noted that the beds are slightly sagging or that the pillows could use some improvement, overall, the feedback emphasizes the comfiness and cleanliness of the beds. The hotel offers a quiet environment, further enhancing the sleep quality for its visitors. The convenience of the layout and the attention to comfort make it a standout feature for guests.
Cleanliness
Holiday Inn Guadalajara Patria-Universidad stands out for its generally high standard of cleanliness, consistently impressed by clean and comfortable rooms. Guests frequently commend the hotel for its well-maintained facilities and the diligent efforts of the housekeeping staff. The hotel's location, combined with the cleanliness of its spaces, contributes to an overall pleasant stay. Many reviews highlight the kindness and attentiveness of the staff, enhancing the overall experience.
However, there are occasional lapses in housekeeping with some guests reporting dirty carpets, mold and unpleasant smells. Additionally, the early morning disruptions by the cleaning staff can be inconvenient. Despite these occasional issues, many guests appreciate the cleanliness and comfort, along with the hotel's organized and well-maintained environment.
Staff
Holiday Inn Guadalajara Patria-Universidad by IHG, is frequently praised for its exceptional staff who consistently make a positive impression on guests. Many reviews highlight the friendly, attentive and courteous nature of the employees, ensuring a welcoming and pleasant stay. Notably, Bruno at reception receives specific acclaim for his attentiveness and kindness.
The service provided by the staff is described as excellent with guests noting the high level of attention and care from the moment of arrival. Housekeeping staff also contribute to this overall positive experience, maintaining a high standard of cleanliness and comfort in the rooms. Reception staff, while generally attentive and friendly, received mixed feedback with some noted as being serious or unhelpful.
Overall, the friendly, helpful and kind nature of the staff at Holiday Inn Guadalajara Patria-Universidad significantly enhances the guest experience, making it a recommended choice for travelers looking for dependable service and comfort.
Pool
The pool at the Holiday Inn Guadalajara Patria-Universidad by IHG, offers a blend of both positives and areas needing improvement. Guests appreciate its heated and indoor setup, which ensures comfort irrespective of weather conditions. This makes it an excellent spot for children who can enjoy the nearly hot water. Cleanliness of the pool is another highlighted attribute, adding to guest satisfaction.
However, the pool area is relatively small, which might be a minor drawback given the hotel's capacity. Another noted concern is the early closure of the pool, which could limit guests' leisure time. Some users also pointed out the pool area can occasionally be noisy and problematic, partly due to children consuming food in the pool—indicating a need for better adherence to pool rules.
Overall, while the heated and covered pool remains a favorite for its warmth and child-friendly environment, there are a few logistical aspects that could enhance the experience further, such as expanded operating hours and stricter area maintenance.
Parking
The parking situation at the Holiday Inn Guadalajara Patria-Universidad is generally well-received by guests. There is always parking available, ensuring convenience for those with rental cars. The hotel offers covered parking, which many guests appreciated, adding an extra layer of protection for their vehicles. Access to the parking lot, along with clear directions, was noted to be straightforward, contributing to a hassle-free experience. Although the parking spaces are somewhat small, guests found parking to be cool and had no significant problems. Despite ongoing renovations requiring guests to walk a bit to access taxis, the overall parking experience remains positive.
Family
Holiday Inn Guadalajara Patria-Universidad by IHG, offers a welcoming environment perfect for families. Multiple reviews emphasize the family atmosphere and the availability of family rooms, ensuring a comfortable stay for all members. Children particularly enjoy the covered pool, which is highlighted for its suitability for young ones. The hotel's excellent location and facilities add to its charm, making it a convenient choice for families seeking both comfort and an engaging experience. The peaceful ambiance of the hotel further enhances its appeal for those traveling with children.
Yes, Holiday Inn Guadalajara Patria-Universidad by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Guadalajara Patria-Universidad by IHG.
No, Holiday Inn Guadalajara Patria-Universidad by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Guadalajara Patria-Universidad by IHG.
Yes, Holiday Inn Guadalajara Patria-Universidad by IHG has a gym. For more information, read the answers to the Gym questionnaire