Sunstar Hotel & SPA Grindelwald
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Summary of reviewsSunstar Hotel & SPA Grindelwald enjoys an exceptional location in the heart of Grindelwald, offering stunning views of the surrounding mountains and easy access to local attractions, ski lifts and public transportation. Guests appreciate the convenient proximity to restaurants, shops and the Grindelwald train station, making it an ideal base for exploring the area.
The breakfast at the hotel is highly praised for its variety and quality, featuring a comprehensive buffet with options like freshly made omelettes, pancakes and cheeses. Guests particularly enjoy dining on the terrace with views of the Eiger, contributing to a delightful start to their day. The dining experience overall receives positive feedback, though there are some mentions of limited menu diversity and improvement needs for the dinner options, especially for guests with specific dietary requirements.
Rooms are generally clean, spacious and comfortable with spectacular views, especially those facing the Eiger. Facilities such as complimentary minibars and private balconies are appreciated. However, some guests noted that the rooms could benefit from modern updates and better maintenance with occasional complaints about outdated furnishings and inadequate ventilation.
Cleanliness throughout the hotel is consistently noted as impeccable with the housekeeping staff maintaining high standards. Common areas, including the reception lobby and spa, are also well-maintained, ensuring a pleasant atmosphere for guests.
The staff are frequently commended for their friendliness, attentiveness and professionalism, creating a welcoming environment. While overall feedback is positive, there are isolated reports of unprofessional behavior from certain staff members, indicating room for improvement in customer service consistency.
The Wi-Fi quality at the hotel is mixed with some guests experiencing reliable, strong connections while others faced intermittent or weak service. Despite these inconsistencies, many guests found the Wi-Fi to be generally convenient.
The spa is well-received, praised for its relaxing atmosphere, cleanliness and varied facilities including a sauna and swimming pool. Although it can get crowded at times, the spa remains a highlight for many guests.
The gym is described as modern, clean and well-equipped, meeting guests' fitness needs effectively. The close connection to the spa enhances the overall wellness experience.
The indoor pool area offers beautiful views and a spacious setup but has received mixed reviews regarding the water temperature and ambiance. Despite suggestions for renovation and warmer water, the pool remains a pleasant and enjoyable feature, especially for families.
Parking facilities include both outdoor and indoor options with some equipped with EV charging stations. While the parking areas are clean and sufficient, the cost is noted as high by several guests and the search for the garage entrance can be challenging. Nonetheless, the availability of paid parking and valet services is positively acknowledged.
Overall, Sunstar Hotel & SPA Grindelwald is a top choice for visitors seeking beautiful mountain views, excellent breakfast options and a clean, comfortable stay with convenient access to local attractions and amenities.
Categories
The breakfast at the hotel is highly praised for its variety and quality, featuring a comprehensive buffet with options like freshly made omelettes, pancakes and cheeses. Guests particularly enjoy dining on the terrace with views of the Eiger, contributing to a delightful start to their day. The dining experience overall receives positive feedback, though there are some mentions of limited menu diversity and improvement needs for the dinner options, especially for guests with specific dietary requirements.
Rooms are generally clean, spacious and comfortable with spectacular views, especially those facing the Eiger. Facilities such as complimentary minibars and private balconies are appreciated. However, some guests noted that the rooms could benefit from modern updates and better maintenance with occasional complaints about outdated furnishings and inadequate ventilation.
Cleanliness throughout the hotel is consistently noted as impeccable with the housekeeping staff maintaining high standards. Common areas, including the reception lobby and spa, are also well-maintained, ensuring a pleasant atmosphere for guests.
The staff are frequently commended for their friendliness, attentiveness and professionalism, creating a welcoming environment. While overall feedback is positive, there are isolated reports of unprofessional behavior from certain staff members, indicating room for improvement in customer service consistency.
The Wi-Fi quality at the hotel is mixed with some guests experiencing reliable, strong connections while others faced intermittent or weak service. Despite these inconsistencies, many guests found the Wi-Fi to be generally convenient.
The spa is well-received, praised for its relaxing atmosphere, cleanliness and varied facilities including a sauna and swimming pool. Although it can get crowded at times, the spa remains a highlight for many guests.
The gym is described as modern, clean and well-equipped, meeting guests' fitness needs effectively. The close connection to the spa enhances the overall wellness experience.
The indoor pool area offers beautiful views and a spacious setup but has received mixed reviews regarding the water temperature and ambiance. Despite suggestions for renovation and warmer water, the pool remains a pleasant and enjoyable feature, especially for families.
Parking facilities include both outdoor and indoor options with some equipped with EV charging stations. While the parking areas are clean and sufficient, the cost is noted as high by several guests and the search for the garage entrance can be challenging. Nonetheless, the availability of paid parking and valet services is positively acknowledged.
Overall, Sunstar Hotel & SPA Grindelwald is a top choice for visitors seeking beautiful mountain views, excellent breakfast options and a clean, comfortable stay with convenient access to local attractions and amenities.
Luxury Hotel
Described as a comfortable and luxurious hotel, the Sunstar Hotel & SPA Grindelwald features a generous wellness and spa area including a large swimming pool, log cabin sauna, Roman baths with 4 climate zones, and massage showers. It offers two restaurants, including a half-board restaurant with a gourmet buffet, and premium rooms and suites with balconies.
Hotel near Golf Courses
Features a spa, perfect for relaxing after a round of golf. The hotel's location allows for convenient access to nearby golf courses and other attractions in Grindelwald.
Hotel near Ski Resorts
This 4-star hotel in Grindelwald provides easy access to ski shuttles and lifts, making it an ideal base for winter sports enthusiasts. It offers family-friendly amenities, including an arcade game room and a shared playground.
Hotel for Honeymoon
This hotel offers a variety of romantic amenities and services, creating a perfect honeymoon atmosphere. Couples have praised the special surprises prepared for honeymooners, adding a unique touch to their stay.
Hotel with Spa
This hotel has spa and wellness facilities. Specific details about the spa are not available in the provided data.
Family Friendly Hotel
The hotel features a dedicated kids' club and children's activities. There is also a family-friendly spa area and a children's pool. It also has spacious family rooms and suites.
Dog Friendly Hotel
This family hotel is located near Firstbahn and a train station. Guests can enjoy an à la carte restaurant and an indoor pool. The hotel allows pets of any size for an additional fee.
Romantic Hotel
Though located in Grindelwald, its spa facilities and tranquil setting make it a romantic haven. Offers a tranquil, comfortable and romantic haven with its breathtaking views and intimate setting.
Business Hotel
The hotel has versatile seminar rooms with natural light and modern technology. It offers 7 seminar rooms, 3 group rooms, and a foyer for coffee breaks, providing comprehensive infrastructure for business events. It also features a full-service spa.
4-Star Hotel
This hotel features a full-service spa with massages, body treatments, and facials, along with a health club, indoor pool, and sauna. It also offers international cuisine at its restaurants and has a bar/lounge.
Hotel with Indoor Pool
The indoor pool at this hotel receives high praise for its state-of-the-art facilities and cleanliness. It is described as large and well-maintained, ideal for both adults and children.
Hotel Taking Steps Towards Sustainability
Hotel with Swimming Pool
Indoor Pool
Hotel with Parking
Hotel with Gym
Guest Reviews
Located in the charming town of Grindelwald, Sunstar Hotel & SPA Grindelwald boasts an exceptional setting with unbeatable views of the surrounding mountains, including the Eiger and the glacier. This hotel enjoys a prime, central location, making it convenient for guests to explore downtown Grindelwald’s attractions, restaurants and shops, all within walking distance.
The hotel is strategically positioned right across from the First lift and cable car, offering direct access to the skiing area and the First Cliff Walk. It’s also just a short stroll away from the Grindelwald train station, enhancing its appeal for visitors keen on exploring the region. Guests appreciate the easy accessibility with convenient parking facilities and nearby bus stops.
Grindelwald's public transportation and lifts are well-connected and the hotel's proximity to these amenities adds to its convenience. The setting is both beautiful and walkable, providing breathtaking views from the rooms and common areas, making it a picturesque base for anyone looking to enjoy the natural splendor of the area.
Cleanliness, friendly staff and excellent facilities complement the superb location, ensuring a pleasant and memorable stay. Whether visiting for skiing, hiking or simply to soak in the serene mountain views, Sunstar Hotel & SPA Grindelwald’s exceptional location and facilities make it a outstanding choice for visitors.
Sunstar Hotel & SPA Grindelwald’s breakfast receives high praise from numerous guests, highlighting its rich and varied nature. Many reviews describe the breakfast as excellent, delicious and comprehensive with a wide selection of fresh products. Guests appreciate the extensive buffet, which provides many options, including freshly made omelettes, pancakes, cereals, bread, cheeses and hot beverages. The breakfast is noted as being of high quality and is available in generous amounts, ensuring that it satisfies different tastes and preferences. Additionally, the breakfast experience is often enhanced by beautiful views, which guests enjoy while dining, particularly from the terrace facing the Eiger. Despite a few mentions of occasional chaos and repetition in food choices, the overarching sentiment is that the breakfast at Sunstar Hotel & SPA Grindelwald is delightful and fulfilling, contributing significantly to guests' overall positive experiences at the hotel.
The dining experience at Sunstar Hotel & SPA Grindelwald presents a mixed but predominantly positive picture. Guests frequently commend the delicious and excellent quality of the food, highlighting both the breakfast and dinner buffets as noteworthy aspects of their stay. Many found the dinner to be very good with a significant variety of dishes to choose from and some emphasizing the superb and top-quality nature of the meals.
However, there are several mentions of limited menu options and a lack of diversity in the dinner offerings, especially for guests with specific dietary needs, such as vegetarians. The half-board dining experience received mixed reviews with some guests finding it below expectations and in need of more appeal and freshness.
The evening buffet, while generally praised for its generous selection and higher quality products, also garnered feedback about being repetitive and pricey. A few guests noted that some items on the dinner menu were not consistently good, suggesting a need for improvement in the variety and flavor of the offerings.
Service at the restaurant had mixed reviews as well. Some guests appreciated the fantastic and very nice service, while others felt that the staff's attention and overall quality did not meet the standards of a 4-star hotel.
Overall, while the hotel's dining options are generally good and well-received, there's room for enhancement, particularly in terms of variety and catering to diverse dietary preferences.
Sunstar Hotel & SPA Grindelwald has garnered mixed reviews regarding its rooms with notable trends across the experiences shared by guests. Many appreciated the spacious and clean rooms, noting the comfort and cozy atmosphere that made for a pleasant stay. The views from the rooms, especially those overlooking the Eiger, were frequently highlighted as spectacular and breathtaking, adding significant value to the guest experience.
Guests also pointed out the convenience of room facilities, such as complimentary minibars, balconies and well-appointed bathrooms, though some mentioned outdated furnishings and the need for upgrades in certain areas. The modern rooms were praised for their stylish and practical design, while some larger suites provided ample space for families or groups.
However, there were recurring concerns about the rooms being outdated with complaints about old decor, inadequate ventilation in hallways and a general need for renovation. Some rooms also suffered from size issues, being too small for the number of occupants or lacking air conditioning which caused discomfort during warmer periods.
Cleanliness consistently received positive remarks with rooms being described as spotless, tidy and well-maintained. The comfort of the beds and the quality of amenities were also typically well-received. Despite these positives, some guests felt that the room quality did not always justify the high price and there were occasional issues with unpleasant smells and noise from neighboring rooms.
Overall, while Sunstar Hotel & SPA Grindelwald offers clean, comfortable and spacious accommodations with stunning mountain views, there is a clear indication from guests that some rooms could benefit from modern updates and better maintenance to enhance the overall experience.
Sunstar Hotel & SPA Grindelwald offers a varied experience when it comes to their bed accommodations. Many guests have appreciated the comfortable and cozy beds, noting the quality of the bedding and the spaciousness of some rooms. Soft beds, clean and comfortable bed linens and comfy beds have been highlighted positively in several reviews with some guests even describing the beds as the best they've encountered.
However, there are mixed feelings about the beds as well. Some guests found the mattresses too hard or too soft and others mentioned uncomfortable experiences with pillows and springs in the mattresses. Issues such as bed size being too small for couples, separate twin beds instead of a double bed and the absence of king-size beds were noted. Some beds have been described as a bit stiff and there were mentions of needing replacements or mattress toppers for a more comfortable sleep.
While the hotel receives praise for comfort from numerous visitors, consistent feedback suggests that improvements in bed quality and options could enhance the overall guest experience.
Sunstar Hotel & SPA Grindelwald consistently receives praise for its high standards of cleanliness and maintenance. Guests frequently note that the rooms and general facilities are not only clean but also comfortable and well-maintained. The housekeeping staff is commendable for keeping the rooms spotlessly clean and replenishing toiletries daily. Despite occasional reports of minor issues such as outdated furnishings or a lack of air conditioning, the overall cleanliness of the hotel is described as impeccable. The hotel's common areas, including the reception lobby and spa, are also highlighted for their cleanliness and pleasant atmosphere. Although there are isolated mentions of specific areas needing attention, such as an unpleasant smell in some parts of the building or unemptied trash cans, the general consensus is that the hotel's cleanliness meets a high standard, contributing to a very pleasant stay.
The staff at Sunstar Hotel & SPA Grindelwald receive a mix of reviews, though there is a strong inclination towards positivity in much of the feedback. Many guests commend the staff for their friendliness, attentiveness and professionalism. Words like helpful, polite and accommodating are frequently mentioned, creating an overall impression of a caring and dedicated team. Notable praise goes to specific members like Marc and a Mexican receptionist, both described as exceptionally professional and respectful.
Guests also appreciated the staff's efforts to provide a welcoming atmosphere with special touches such as distributing Easter eggs to children and offering warm welcomes, contributing to a delightful stay experience. Several reviews highlight the staff's responsiveness to questions and their willingness to assist, making guests feel well taken care of.
However, the feedback isn't entirely glowing. Some guests reported issues with unprofessional and occasionally rude behavior, particularly from certain bartenders and front desk staff. Instances of inattentiveness and a lack of hospitality skills were mentioned, suggesting room for improvement in areas of customer service consistency.
Despite these occasional lapses, the majority of reviews emphasize the positive interactions with the hotel staff, indicating that most guests left with a favorable impression of the service provided.
The Wi-Fi at Sunstar Hotel & SPA Grindelwald has received mixed reviews from guests. While some reported reliable, strong and fast Wi-Fi throughout the hotel, others found the Wi-Fi to be slow, intermittent or unavailable in certain rooms. A minority of guests faced issues with broken USB ports and noted that Wi-Fi was either weak or not operational in their rooms. Despite these occasional challenges, there were positive comments about the Wi-Fi connection being particularly excellent and providing good coverage throughout the hotel. Free Wi-Fi is available, offering convenience for most guests.
The Sunstar Hotel & SPA Grindelwald boasts a spa that has been generally well-received by guests, often described as very nice, relaxing and excellent. Many appreciated the varied and spacious facilities, including the sauna, swimming pool and fitness area. The wellness treatments provided relaxation and were deemed professional. Cleanliness was frequently highlighted with many praising the well-maintained spa and wellness areas. Guests enjoyed the inviting ambiance and lovely views from the spa, contributing to a memorable stay.
However, some reviews noted that the spa could get crowded at times, detracting from the overall relaxation experience. A few guests mentioned that the spa area felt small when busy and there were occasional complaints about the hygiene standards and smell. Some were displeased with the spa’s handling of certain situations and the fact that it closes promptly. Despite these minor drawbacks, the general consensus remains overwhelmingly positive, making the Sunstar Hotel’s spa a standout feature for many of its guests.
Sunstar Hotel & SPA Grindelwald boasts an impressive gym that has been well-received by guests. Many reviewers highlighted the state-of-the-art equipment and excellent facilities, describing the gym as clean, spacious and modern. Guests frequently commented on the variety and quality of the gym equipment, noting it was perfect for a workout and met all their fitness needs.
The gym is well-maintained with cleanliness being a notable feature. Some reviews mention that the fitness area is adequately sized and well organized, providing a great environment for exercise. Additionally, the connection between the gym and the spa was appreciated by guests, enhancing their overall wellness experience.
Despite a few critiques regarding the lack of treadmills and limited gym slots, the general sentiment is highly positive. The gym is considered a valuable amenity of the hotel, offering guests a top-notch fitness experience during their stay.
The Sunstar Hotel & SPA Grindelwald offers a somewhat mixed but overall positive pool experience, primarily highlighted by its beautiful views and spacious setup. The indoor swimming pool provides a serene setting with some guests noting its magnificent views of the Eiger. The pool area is part of a larger, well-maintained spa complex that includes a sauna and the collective facilities are generally clean and large.
However, numerous guests have reported that the pool water is often too cold, making it uncomfortable for longer swims, especially for children. While some guests enjoyed the heated pool, others felt it could use more warmth. There have been suggestions that the pool needs renovation and could benefit from a bit more ambiance, as some found it lacking in charm and somewhat outdated.
Despite these critiques, many reviews praise the pool for being pleasant, clean and a delightful retreat, particularly on a rainy day. The large pool size and spacious area are well appreciated and the hotel's policy allows for modest swimwear, which is a positive note for some guests. For families, the pool is noted as ideal for children to enjoy. Overall, while improvements could be made in terms of temperature and updating the facilities, the pool remains a significant and enjoyable feature of the Sunstar Hotel & SPA Grindelwald.
Sunstar Hotel & SPA Grindelwald offers both outdoor and indoor parking options, including covered and underground facilities with some areas equipped with EV charging stations. Guests have found the parking areas to be clean and sufficient with ample parking space available. However, parking is not free and the cost has been noted as high by several visitors with fees up to 25 francs per day. There are free parking spots available in some outdoor areas, but these are limited and often quickly taken.
The parking garage is conveniently connected to the rooms via an elevator, though some have found the location of the garage and the search for its entrance challenging. Despite these challenges, the availability of paid parking and valet services has been positively acknowledged. Although spaces are somewhat limited, the hotel still offers a safe and reasonable parking solution for its guests. Overall, while parking is functional and generally reliable, the cost and slight inconvenience in locating the garage can be noted as areas for improvement.
Sunstar Hotel & SPA Grindelwald stands out as an excellent choice for family vacations, offering an array of family-friendly amenities and activities. Many guests highlight the large, spacious rooms that can comfortably accommodate up to three adults or a family of four. These rooms often include separate bedrooms for parents, enhancing privacy and convenience. The hotel caters well to children with its dedicated playroom, kids club and entertainment kits. Young guests can even enjoy thoughtful touches like their own slippers and families frequently praise the child-friendly breakfast options.
The welcoming atmosphere extends to teenagers and the hotel's range of activities, including a swimming pool, ensures that kids have plenty to keep them entertained. The balcony views and clean, comfortable rooms add to the overall family-friendly environment.
Despite a few logistical hiccups, such as room changes and isolated incidents of staff rudeness, the majority of guest reviews commend the attentive and friendly staff. Families report a generally fantastic experience with many recommending the hotel as ideal for family trips, whether for a short break or an extended stay.
Sunstar Hotel & SPA Grindelwald is particularly noted for its suitability for families, providing an enjoyable and accommodating experience for guests of all ages.
Sunstar Hotel & SPA Grindelwald boasts an exceptional location for ski enthusiasts, making it an ideal choice for skiing activities. The hotel is conveniently situated next to key skiing facilities, including the Firstbahn gondola and multiple ski lifts, providing easy access to the slopes. The proximity to the ski areas allows guests to almost ski in and out of the hotel, enhancing their winter sports experience.
The hotel offers excellent amenities for skiers, including heated ski rooms and on-site equipment rental, ensuring guests have everything they need for a day on the slopes. The availability of ski pass sales and rental services directly at the hotel adds to the convenience. Guests appreciate the clean and comfortable rooms, along with the additional benefit of a spa to relax in after a long day of skiing.
For enthusiasts looking to explore different parts of the mountain, the hotel’s location offers easy travel to the terminal station and a variety of accessible ski facilities. Discounts for cable car rides and ski passes, including a three-day skiing pass option and vouchers for Grindelwald First, make skiing even more accessible and affordable.
Overall, Sunstar Hotel & SPA Grindelwald provides a superb base for a skiing holiday with ski lifts just a few steps away and comprehensive services that cater to all skiing needs. The beautiful ski area and excellent connectivity from the hotel ensure a memorable and enjoyable experience for all visitors.
Sunstar Hotel & SPA Grindelwald generally lives up to the expectations of a four-star hotel in terms of service quality and facilities. Positive remarks highlight the best service among four-star hotels in Switzerland and the hotel's alignment with typical Swiss four-star standards. Guests noted the pleasant accommodations, adjustable heating and facilities consistent with four-star levels, further praising the hotel's great staff and abundant services, including perfect breakfasts that meet four-star expectations.
However, some guests felt that certain aspects lagged behind Swiss four-star standards with rooms falling short of the four-star mark and needing improvements or refurbishment. There were mentions of the dining experience being limited to 9:30 PM and some questioning the overall value considering the four-star price. Despite these criticisms, the value and overall experience were frequently acknowledged as pleasant, situating Sunstar Hotel & SPA Grindelwald as a commendable option within its category.
Sunstar Hotel & SPA Grindelwald offers outstanding amenities for business travelers, providing a highly business-friendly environment. The hotel is conveniently situated beside the cable car, making it an ideal location for those balancing work and leisure. It boasts extensive business facilities, including meeting rooms, conference halls and a large business center. Guests have praised the spaciousness and utility of the business rooms, which are designed to accommodate various professional needs. The spacious desks and quiet spaces cater effectively to those who need a calm environment to conduct business. Additionally, the business center is well-equipped, offering everything necessary for successful meetings and conferences. Access to a free EV charger and the availability of a business lounge further enhance its appeal. Overall, Sunstar Hotel & SPA Grindelwald combines excellent business amenities with serene surroundings, making it a top choice for business meetings and corporate gatherings.
The indoor pool at Sunstar Hotel & SPA Grindelwald receives high praise from guests, who highlight its state-of-the-art facilities and cleanliness. Many commend the pool for being large and well-maintained with some even describing it as amazing and ideal for children. The pool area is noted to be heated and well-equipped, contributing to the overall positive experience of the spa section. While one review mentioned the pool being somewhat outdated, the majority of feedback focuses on its quality and comfort, making it a favored amenity of the hotel.
The Sunstar Hotel & SPA Grindelwald has established itself as an excellent destination for honeymooners, offering a variety of romantic amenities and services. Couples have praised the hotel for its perfect honeymoon atmosphere and the special surprises prepared for honeymooners, which add a unique touch to their stay. The romantic setup and dedicated honeymoon packages have contributed to many memorable trips.
The hotel is noted for its wonderful service tailored for honeymooners, providing an experience truly worthy of such a special occasion. The accommodations are described as cozy and comfortable, though it is worth noting they are not air-conditioned. For those looking for an exceptional honeymoon destination, the availability of honeymoon suites upon request is a remarkable feature of this hotel.
Overall, the Sunstar Hotel & SPA Grindelwald could be considered the best choice for a honeymoon, offering an ideal and romantic setting that contributes significantly to a perfect honeymoon experience.
Sunstar Hotel & SPA Grindelwald offers a luxurious stay with its high-end services and beautifully appointed spaces. Guests have praised the hotel for its luxurious furniture, elegant lobby and spacious, calm interiors. The property is noted for being a beautiful and peaceful retreat, perfect for special occasions. The luxury rooms are large, well-decorated and extremely clean, contributing to an overall soothing experience. Visitors have enjoyed amenities such as the wellness area and welcome drinks, adding to the feel of luxury. However, some guests felt the hotel's dated amenities and old-fashioned furniture did not fully match the high price and a lack of air-conditioning was noted. While the ambiance exudes luxury and the accommodations are top-notch, opinions on value for money are mixed. Nonetheless, the hotel remains a charming destination for those seeking a luxurious getaway.
Sunstar Hotel & SPA Grindelwald offers an ideal retreat for couples seeking a romantic getaway. Nestled in a picturesque location, the hotel provides breathtaking views of the surrounding mountains, especially the iconic north wall of Mount Eiger, creating a serene and peaceful atmosphere. The cozy rooms, many with private terraces, offer stunning vistas that enhance the romantic ambiance, making it a perfect spot for anniversaries, honeymoons or any special occasion.
The hotel's common areas, tastefully decorated to evoke a warm and inviting feeling, include a great fireplace perfect for intimate evenings. Couples can enjoy the calm, romantic vibe of the village, accentuated by quiet walks and picturesque sunsets viewed from private balconies or the hotel garden. The romantic atmosphere extends to the dining experience as well with special romantic dinners available on request and breakfast enjoyed with stunning mountain views, adding a special touch to every morning.
Attention to detail for guests celebrating special moments is evident through thoughtful gestures like extra roses, sweet surprises for birthdays and exceptional attentiveness. Overall, Sunstar Hotel & SPA Grindelwald provides a tranquil, comfortable and romantic haven with its breathtaking views and intimate setting, making it a lovely destination for a romantic break.
Sunstar Hotel & SPA Grindelwald has garnered significant praise for its dog-friendly facilities and services, making it an excellent choice for travelers with pets. The hotel is regarded as a pet paradise with a welcoming atmosphere that extends to furry friends. Located in a great area known for being dog-friendly, the hotel allows small pets and provides various amenities specifically for dogs, such as blankets, treats, rugs, bowls and even dog food.
The staff at Sunstar Hotel & SPA Grindelwald is noted for their friendliness and affection towards pets, ensuring a positive experience for both owners and their dogs. Several members of the staff demonstrate a clear love for animals and the hotel has established a comprehensive pet policy. The environment is designed with dogs in mind, contributing to an overall pet-friendly ambiance.
Rooms are clean and adapted to accommodate pets comfortably, reflecting the hotel's commitment to its dog-friendly ethos. Although there have been occasional issues with persistent barking, the overall sentiment is one of satisfaction with both the accommodations and the staff’s attentiveness towards pets.
In conclusion, Sunstar Hotel & SPA Grindelwald stands out as a welcoming and accommodating option for pet owners, offering various amenities and services designed to make pets feel at home.
Location Show Map
Location
The hotel is strategically positioned right across from the First lift and cable car, offering direct access to the skiing area and the First Cliff Walk. It’s also just a short stroll away from the Grindelwald train station, enhancing its appeal for visitors keen on exploring the region. Guests appreciate the easy accessibility with convenient parking facilities and nearby bus stops.
Grindelwald's public transportation and lifts are well-connected and the hotel's proximity to these amenities adds to its convenience. The setting is both beautiful and walkable, providing breathtaking views from the rooms and common areas, making it a picturesque base for anyone looking to enjoy the natural splendor of the area.
Cleanliness, friendly staff and excellent facilities complement the superb location, ensuring a pleasant and memorable stay. Whether visiting for skiing, hiking or simply to soak in the serene mountain views, Sunstar Hotel & SPA Grindelwald’s exceptional location and facilities make it a outstanding choice for visitors.
Breakfast
Dinner
However, there are several mentions of limited menu options and a lack of diversity in the dinner offerings, especially for guests with specific dietary needs, such as vegetarians. The half-board dining experience received mixed reviews with some guests finding it below expectations and in need of more appeal and freshness.
The evening buffet, while generally praised for its generous selection and higher quality products, also garnered feedback about being repetitive and pricey. A few guests noted that some items on the dinner menu were not consistently good, suggesting a need for improvement in the variety and flavor of the offerings.
Service at the restaurant had mixed reviews as well. Some guests appreciated the fantastic and very nice service, while others felt that the staff's attention and overall quality did not meet the standards of a 4-star hotel.
Overall, while the hotel's dining options are generally good and well-received, there's room for enhancement, particularly in terms of variety and catering to diverse dietary preferences.
Rooms
Guests also pointed out the convenience of room facilities, such as complimentary minibars, balconies and well-appointed bathrooms, though some mentioned outdated furnishings and the need for upgrades in certain areas. The modern rooms were praised for their stylish and practical design, while some larger suites provided ample space for families or groups.
However, there were recurring concerns about the rooms being outdated with complaints about old decor, inadequate ventilation in hallways and a general need for renovation. Some rooms also suffered from size issues, being too small for the number of occupants or lacking air conditioning which caused discomfort during warmer periods.
Cleanliness consistently received positive remarks with rooms being described as spotless, tidy and well-maintained. The comfort of the beds and the quality of amenities were also typically well-received. Despite these positives, some guests felt that the room quality did not always justify the high price and there were occasional issues with unpleasant smells and noise from neighboring rooms.
Overall, while Sunstar Hotel & SPA Grindelwald offers clean, comfortable and spacious accommodations with stunning mountain views, there is a clear indication from guests that some rooms could benefit from modern updates and better maintenance to enhance the overall experience.
Beds
However, there are mixed feelings about the beds as well. Some guests found the mattresses too hard or too soft and others mentioned uncomfortable experiences with pillows and springs in the mattresses. Issues such as bed size being too small for couples, separate twin beds instead of a double bed and the absence of king-size beds were noted. Some beds have been described as a bit stiff and there were mentions of needing replacements or mattress toppers for a more comfortable sleep.
While the hotel receives praise for comfort from numerous visitors, consistent feedback suggests that improvements in bed quality and options could enhance the overall guest experience.
Cleanliness
Staff
Guests also appreciated the staff's efforts to provide a welcoming atmosphere with special touches such as distributing Easter eggs to children and offering warm welcomes, contributing to a delightful stay experience. Several reviews highlight the staff's responsiveness to questions and their willingness to assist, making guests feel well taken care of.
However, the feedback isn't entirely glowing. Some guests reported issues with unprofessional and occasionally rude behavior, particularly from certain bartenders and front desk staff. Instances of inattentiveness and a lack of hospitality skills were mentioned, suggesting room for improvement in areas of customer service consistency.
Despite these occasional lapses, the majority of reviews emphasize the positive interactions with the hotel staff, indicating that most guests left with a favorable impression of the service provided.
Wi-Fi
Spa
However, some reviews noted that the spa could get crowded at times, detracting from the overall relaxation experience. A few guests mentioned that the spa area felt small when busy and there were occasional complaints about the hygiene standards and smell. Some were displeased with the spa’s handling of certain situations and the fact that it closes promptly. Despite these minor drawbacks, the general consensus remains overwhelmingly positive, making the Sunstar Hotel’s spa a standout feature for many of its guests.
Gym
The gym is well-maintained with cleanliness being a notable feature. Some reviews mention that the fitness area is adequately sized and well organized, providing a great environment for exercise. Additionally, the connection between the gym and the spa was appreciated by guests, enhancing their overall wellness experience.
Despite a few critiques regarding the lack of treadmills and limited gym slots, the general sentiment is highly positive. The gym is considered a valuable amenity of the hotel, offering guests a top-notch fitness experience during their stay.
Pool
However, numerous guests have reported that the pool water is often too cold, making it uncomfortable for longer swims, especially for children. While some guests enjoyed the heated pool, others felt it could use more warmth. There have been suggestions that the pool needs renovation and could benefit from a bit more ambiance, as some found it lacking in charm and somewhat outdated.
Despite these critiques, many reviews praise the pool for being pleasant, clean and a delightful retreat, particularly on a rainy day. The large pool size and spacious area are well appreciated and the hotel's policy allows for modest swimwear, which is a positive note for some guests. For families, the pool is noted as ideal for children to enjoy. Overall, while improvements could be made in terms of temperature and updating the facilities, the pool remains a significant and enjoyable feature of the Sunstar Hotel & SPA Grindelwald.
Parking
The parking garage is conveniently connected to the rooms via an elevator, though some have found the location of the garage and the search for its entrance challenging. Despite these challenges, the availability of paid parking and valet services has been positively acknowledged. Although spaces are somewhat limited, the hotel still offers a safe and reasonable parking solution for its guests. Overall, while parking is functional and generally reliable, the cost and slight inconvenience in locating the garage can be noted as areas for improvement.
Family
The welcoming atmosphere extends to teenagers and the hotel's range of activities, including a swimming pool, ensures that kids have plenty to keep them entertained. The balcony views and clean, comfortable rooms add to the overall family-friendly environment.
Despite a few logistical hiccups, such as room changes and isolated incidents of staff rudeness, the majority of guest reviews commend the attentive and friendly staff. Families report a generally fantastic experience with many recommending the hotel as ideal for family trips, whether for a short break or an extended stay.
Sunstar Hotel & SPA Grindelwald is particularly noted for its suitability for families, providing an enjoyable and accommodating experience for guests of all ages.
Ski
The hotel offers excellent amenities for skiers, including heated ski rooms and on-site equipment rental, ensuring guests have everything they need for a day on the slopes. The availability of ski pass sales and rental services directly at the hotel adds to the convenience. Guests appreciate the clean and comfortable rooms, along with the additional benefit of a spa to relax in after a long day of skiing.
For enthusiasts looking to explore different parts of the mountain, the hotel’s location offers easy travel to the terminal station and a variety of accessible ski facilities. Discounts for cable car rides and ski passes, including a three-day skiing pass option and vouchers for Grindelwald First, make skiing even more accessible and affordable.
Overall, Sunstar Hotel & SPA Grindelwald provides a superb base for a skiing holiday with ski lifts just a few steps away and comprehensive services that cater to all skiing needs. The beautiful ski area and excellent connectivity from the hotel ensure a memorable and enjoyable experience for all visitors.
4 Star
However, some guests felt that certain aspects lagged behind Swiss four-star standards with rooms falling short of the four-star mark and needing improvements or refurbishment. There were mentions of the dining experience being limited to 9:30 PM and some questioning the overall value considering the four-star price. Despite these criticisms, the value and overall experience were frequently acknowledged as pleasant, situating Sunstar Hotel & SPA Grindelwald as a commendable option within its category.
Business
Indoor Pool
Honeymoon
The hotel is noted for its wonderful service tailored for honeymooners, providing an experience truly worthy of such a special occasion. The accommodations are described as cozy and comfortable, though it is worth noting they are not air-conditioned. For those looking for an exceptional honeymoon destination, the availability of honeymoon suites upon request is a remarkable feature of this hotel.
Overall, the Sunstar Hotel & SPA Grindelwald could be considered the best choice for a honeymoon, offering an ideal and romantic setting that contributes significantly to a perfect honeymoon experience.
Luxury
Romantic
The hotel's common areas, tastefully decorated to evoke a warm and inviting feeling, include a great fireplace perfect for intimate evenings. Couples can enjoy the calm, romantic vibe of the village, accentuated by quiet walks and picturesque sunsets viewed from private balconies or the hotel garden. The romantic atmosphere extends to the dining experience as well with special romantic dinners available on request and breakfast enjoyed with stunning mountain views, adding a special touch to every morning.
Attention to detail for guests celebrating special moments is evident through thoughtful gestures like extra roses, sweet surprises for birthdays and exceptional attentiveness. Overall, Sunstar Hotel & SPA Grindelwald provides a tranquil, comfortable and romantic haven with its breathtaking views and intimate setting, making it a lovely destination for a romantic break.
Dog Friendly
The staff at Sunstar Hotel & SPA Grindelwald is noted for their friendliness and affection towards pets, ensuring a positive experience for both owners and their dogs. Several members of the staff demonstrate a clear love for animals and the hotel has established a comprehensive pet policy. The environment is designed with dogs in mind, contributing to an overall pet-friendly ambiance.
Rooms are clean and adapted to accommodate pets comfortably, reflecting the hotel's commitment to its dog-friendly ethos. Although there have been occasional issues with persistent barking, the overall sentiment is one of satisfaction with both the accommodations and the staff’s attentiveness towards pets.
In conclusion, Sunstar Hotel & SPA Grindelwald stands out as a welcoming and accommodating option for pet owners, offering various amenities and services designed to make pets feel at home.
Yes, Sunstar Hotel & SPA Grindelwald has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Sunstar Hotel & SPA Grindelwald.
Yes, Sunstar Hotel & SPA Grindelwald welcomes dogs.
Yes, parking facilities are available at Sunstar Hotel & SPA Grindelwald.
Yes, Sunstar Hotel & SPA Grindelwald has a gym.
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